No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Se mer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Se mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Se mer
Företagsinformation
Skrivet av företaget
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktuppgifter
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannien
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
good customer service
despite errors in the order (miscut pieces) they sorted it all out to my satisfaction. Good customer service. Many thanks.
17 maj 2025
Svar från BM Steel
We're really sorry to hear about the issues you experienced with your order, and we appreciate you bringing this to our attention. We understand your frustration regarding the miscut pieces and the use of your marked waste material. This is certainly not the standard of service we aim to provide.
There may have been a bit of confusion at the time, but just to clarify, you're more than welcome to come and collect the remaining 1.5m piece that's due to you at any time, we can get it cut and ready for you to collect if you let us know (bangor@bmsteel.co.uk) . When we spoke, we explained that we could rectify the issue by cutting replacements from the original pieces, and the incorrect parts that couldn't be used were also given to you. We offered to cut a replacement piece for the missing offcut, but you mentioned that the existing cut pieces were enough for what you needed for your welding class.
While we did try to rectify the situation on the day, we clearly fell short of your expectations, and for that, we sincerely apologize. We're always looking to improve our processes, and your feedback is invaluable in helping us do so.
The staff i dealt with were very…
The staff i dealt with were very helpful and professional i had a slight issue with my order whicg was promptly dealt with
16 maj 2025
Great service..
Great service... ordered online with ease, got a very good price..2 days later got a call, my 3 steels were ready to collect..guys in the factory super helpful, thanks
15 maj 2025
Brilliant service and communication
Ordered Ecoscape cladding from BMSteel, was not only much cheaper than other sites but customer service was first class especially from Laurie-Ann who modified an order for me and organised super-fast delivery. All staff so helpful and polite on the phone. Website is also excellent and easy to use.
16 maj 2025
Omdöme utan inbjudan
Great service
8 maj 2025
Good products but poor customer…
Good products but poor customer service. I ordered x2 raj's which I was told by Greg, would be delivered on the 30th of March. I would get email confirmation the day before and a call from the driver an hour before arrival, so it gave me time to get home and take delivery. I got a call from Greg on the afternoon of the 30th saying his driver had been, but there was no one at home. I received no confirmation email or phone call an hour before. Greg then said that they would re deliver on Friday, and it would be a pm delivery, I would get a call an hour before. on Friday at just after 11 which is AM I get a call from Greg saying his driver is at my house and there's no one in. Apparently the driver did try calling,I had no missed calls from anyone that day.
4 maj 2025
Svar från BM Steel
We are so sorry to hear about the inconvenience and frustration you experienced with our service. It's clear we didn't deliver the excellent service we aim for, and for that, we sincerely apologize. We understand how disappointing this must have been.
Please be assured that we are taking your feedback seriously. We are carefully reviewing the details of your experience to identify exactly where we fell short and to implement immediate improvements to prevent similar issues in the future. Our commitment is to provide all our customers with a positive experience, and we regret that we didn't achieve that in your case.
Best products from BM steel
Best products from BM steel, excellent consumer service and great delivery service 👏 👍
2 maj 2025
Great service.
Easy to use Web site allowing for different cut lengths and primer painting.
I called to arrange a particular day for delivery which they obliged me with and it was first drop.
Great service all round.
4 maj 2025
Great service
Great service! Steel was spot on. Delivered on time. All round good experience. Will be using these guys again. WELL DONE 👏
1 maj 2025
Excellent Customer Service
Great price, excellent customer service at point of ordering. When collecting the product again, the staff member helped load the material into my car. Will definitely be a returning customer.
2 maj 2025
Excellent service
Easy on line ordering. Contacted next day to confirm local delivery time, to my convenience. Turned up when expected and delivery driver was excellent and friendly.
8 april 2025
Very good pricing
Very good pricing, nice people to talk to. Drivers are polite and kind too. They are local to my business and helped me out too. thankyou.
25 april 2025
Kept informed of delivery and turned up…
Kept informed of delivery and turned up on time. Excellent to be able to rely on a company to do exactly what they said they would.
19 april 2025
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