Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I have paid for a replacement charger for the Milano smart watch. No charger , and no response from customer service. 6 emails sent no response from any. DON'T BUY FROM THIS COMPANY
This company is now selling under Blackstone smart watch and won't return emails or calls. I received a rose gold instead of gold which is useless and they won't contact me. Don't waste your money
I bought a Milano smart watch for £79.95 from this company 20th March and 5 days later the chain metal strap got stuck and would not open. I sent four requests (2 by email and 2 via website) asking how it could be fixed (nothing obviously jamming). Now almost three weeks and no reply! I finally found that the chain links had expanded, so this is how you can fix it: get a small long nose pliers and gently squeeze the strap to reduce the width (about 1 mm) until it slips out of the buckle. This watch is in fact the same as the Xiaomi Ultra 360*360 selling for £36! Bluestone even use the same advertising photo but with different dial (the watch cmes with several).
I wonder of this watch is rebranded to Blackstone watch. I just purchased one for £79 money taken but no communication whatsoever from company and yet endorsement by magazines like Grazia Vogue (allegedly)
Absolutely disgusted with the lack of customer service-48 hours - pfft-nothing to date-don't even buy from this company-agent-totally mortified I have been scammed for $150-thanks for nothing.
I purchased a Bluestone Smart watch at the end of November for a Christmas present. It arrived in good time and I just checked the contents were as ordered and not damaged before wrapping. The watch tells the time and that’s about it! To date my daughter has emailed directly and through the support link 5 times. I also emailed. Not one reply, even though they promise to respond within 48 hours. After 6 weeks it suddenly started counting steps but still doesn’t track sleep. It comes with a 1 year warranty but for that to be of use it requires some form of communication from the company. If you offered negative stars…
I ordered a Milano Smart Watch from this company, which claims to be located in Australia, in January. They claimed it would arrive in 5-7 business days. It not only took over two weeks but the colour of the band was not even close to that in the online, so I immediately emailed them that I wanted to return the watch but have not heard from them. I have not tried on the watch and it is still in its original packaging. They promise on their site to get back to customers within 48 hours. Not only that, their watch is identical to a Smart Watch advertised on the Light in the Box site. I am now suspecting that it is a scam.
Bought the Milano smart watch from bluestone in November. It took 3 weeks to be delivered. I had to email the company as they advertised 5-7 working days. The reply was a generic one sending me a link to track it which I already had. Worked fine for about 3 weeks. Then it stopped monitoring my sleep and my steps. I did a reset and a factory reset which didn't work. I have emailed them twice asking for a refund and have never received a reply. So I am stuck with a disfunctional watch and this company are still advertising. My advice is don't waste your money. Their customer service is disgraceful
Order #1815 - 2 x Smart watches
I have bought two Smart watches from BlueStone, one especially for my son's birthday and one for myself. Unfortunately, the watch isn't working properly, and it didn't detect any wifi or Bluetooth. I have sent various emails and on their website Help pages. Unfortuantely, I have not received any response from the company. Not even a note Since August 2024! . The watches aren't cheap and now I have two (not working ) smartwatches with a cost of over £180. I have requested a full refund. Still no answer no response. I am strongly believed that this is not a genuine website or it is a scam?
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
