Blue Motor Finance Omdömen 2 226

I had the pleasure of Felicien helping me with my complaint and he went above and beyond and I can’t thank him enough!

Once again this is the 3rd time I have had to put a review on about this company. You seriously need to avoid this company and choose another lender. Please see my previous reviews for full story.
In a nutshell son buys car worth over 15k from large dealership pays about 11k of own money and takes remaining on finance with blue motor finance. He did this in the belief it would award some sort of protection against problems with the car.
Low and behold day after collecting the vehicle he realised the car would crunch when putting it in reverse.
Car was a Mercedes so dealer said take into main dealer to clarify problems then report back. So examination of car carried out by Mercedes who identified gearbox needed repair also had a snapped rear spring which was excessively corroded. MOT carried out day prior to collecting car and nothing flagged about snapped spring or even excessive corrosion. Son tried to reject the car and get refund from dealer within first 14 days but was fobbed off saying See you in court pal. Subsequently son contacted blue motor finance to request car be rejected due to issues which were going to cost in excess of 4k to repair.
This has been a complete nightmare bluemotor finance drag their heels and have no urgency to do anything it is always this might get done by Monday or Tuesday following week then nothing happens. It takes over an hour each time before you get through on the phone and you get nowhere.
The car was eventually collected a few weeks ago 22/8 and yes son was paid his money back he paid as a deposit by blue motor finance on 29/8.
This has gone on and on and son was told to put down expenses as he could claim this. Bearing in mind it sat for 2 months taxed and insured to not move after first few days. Also had to take time off to wait for vehicle collection and time to take to Mercedes as well as cost for Mercedes to inspect the vehicle. None of which returned to son.
Best part is son was told by Leanne complaint manager his finance would be settled immediately upon the car being collected and his credit score would be significantly improved by it being shown as settled so soon.
Well guess what despite Blue motorfinance returning sons deposit as well as the 2 payments he made towards the finance in the time it took them to collect the car. To date 6/9 sons account shows he is 2 months in arrears on his finance and he is due another payment in a matter of days. This adversely affects his credit score.
He was told by Leanne he would receive an email stating all settled and finance cleared weeks ago. This has not happened. Son has now seen another car at a different dealership,after this complete nightmare experience taking months for Blue motor finance to sort and still not sorted.
He is unlikely to get finance on this other vehicle due to blue motor finance not showing his account as settled and shown in arrears. Email sent to company on Tuesday 3/9 but not even a response.
This company is a shambles and I am sorry our experience is appalling. If you are seriously looking for finance advise go elsewhere or you probably could end up with similar experience to us. I would study the negative reviews on here as the positive ones never tend to have any meat on them.
You have been warned this company is appalling and do not do what they say Avoid!!!!!!!!

Poor from start to finish...2 hour wait for complaints department, never answered, cancelling collection of my vehicle and not informing me, not keeping me up to date on my complaint and making out in a final response letter that they had, liars, incompetence at it's finest. SERIOUSLY AVOID

I love this company! They are so easy to deal with. My brother is seriously ill in Australia & has needed some emergency financial support from time to time, to help buy a wheelchair & things like that. Blue Motor Finance has been so understanding, in allowing me to either delay payments on a couple of occasions, or to be able to change my payment date around. I don't like to miss payments (who does?), but they have helped alleviate so much stress by being so understanding to a situation which no one could forsee. I often drive past their offices during working hours, and I often think about dropping off a box of chocolates or two, just to say thank you!

Common sense is rare in their complaints department. they have 1 case handler and she is useless. Initially, She closed my case without a full investigation and then again sent me to the wrong address to pick up the car, I had to waste my time and money to go to the location and come back. later she emailed that she would be sorting out the car delivery. now after 15 days, she is again asking me to go and collect this car, what an imbecile. how on earth is someone like her had been positioned as a case handler?

The customer service has always been consistently good when ever I’ve called but I bought a car that wasn’t fit for purpose so on the recommendation of an Independent garage I decided to return it within the two week cooling off period. Dealing with the complaints team is a very different matter, they are extremely hard to get hold of, they haven’t responded to my emails and I can’t ever get through by phone. It’s been such a worry for me trying to get this sorted and beyond frustrating. Update - I got a final response from Brian who was dealing with my complaint. He stated in the letter I’d get my payment back in three to five working days , it’s day six now so I’m expecting another lengthy try to get hold of them on the phone! Update number 2! After two and a half hours trying to get through to complaints, customer services informed me the three to five days stated in the letter is not correct it’s 7 to 10. To any new customer, please consider having to go through a complaint with this company before considering using them! They are useless

No proper response to the emails and poor customer support.

I have gave 2×because of the complaints department they asked for evidence of repair cost for car I bought I gave them all the receipts and they say it's not enough because the car problems started after the 6 months I had it they say they can't do anything BUTBlue motor finance other department have been so helpful it's a shame just 1 department let's tem down from getting 5× I am now left with bills totaling over 4 grand and no working car

This company are no more than lying crooks - I have sent a DSAR to them to request my old finance agreement but they are claiming that I was never a customer of theirs despite me having a live credit agreement with them from 2006-2010.

Avoid this lying and deceitful company like the plague.

Excellent customer service at all levels right from the start to the settlement and closure of my account.

Thank-you - I would recommend BMF to anyone purchasing a new car.

I have been with blue motor fianance some time now and there a grate company always there to help thank you

Rubbish finance company. Never get any help. All they want is your money. If your car is faulty they will never investigate the cause and just close the case. Had a complaint twice, but none is investigated thoroughly. Get away while you can. Never again.

My experience with Nina was absolutely delightful and lovely. She was patient and very understanding over the month period that we were in contact. Amy quotations or queries I had she and the team responded to promptly and in a timely manner. I never had to chase a return call and if I missed their call, a courtesy call back was always made. If Nina was on another call her colleagues always tried to assist. My experience with them made me feel comfortable and wanting to continue with the process. As a first time buyer no question was left unanswered and her efficiency was top notch. Thank you Nina and blue team.

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes….
Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down.
Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily.
Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie.
Even when it is clear that you are unhappy, they will close your case and send a generic email:

“Good Evening,

In relation to your complaint, I can confirm a resolution has been reached. Therefore, your complaint has now been closed and your final response letter is attached.

We are sorry you found a reason to complain, we would really love to hear your feedback on the service you received throughout your complaint. If you would like to share your experience so that we can keep improving the service we offer, please pop onto one of the below forums and leave us your comments -
If you have a Google email account
For Trust Pilot please type in Blue Motor Finance and leave us a review
And for Smart Money people just click this link and leave your comments.
All feedback is appreciated and we do read and respond to every message.”

This again demonstrates their complete lack of understanding.
I have taken my issues with Blue Motor Finance to the financial ombudsman.

My Son Joe Fraser paid £3500 for this car from Riverview Cars in South Shields, £3000 of that was on finance with Blue Motor Finance....,After driving the vehicle for nearly 4 months doing an average of 1000 miles per month the car broke down and it was recovered to a garage of the dealers choice(a garage they actually own too ) they diagnosed the car and informed me that the Cylinder head gasket and the turbo had failed.....,The dealer stated that it was not covered by their warranty and they would not fix the car. It was then recovered again and sent back to me, the finance company sent out their mechanic to look at the vehicle and then decided that it was drivers error, how can it be my error when coolant and water levels were checked regularly by me and no indication via electrics on my vehicle showed that there was a problem, the finance company then wrote me a letter stating it was my fault???? even the mechanic stated that it could not be driver error so now I am left with a vehicle that will cost me at least £2000 to fix, this is nothing short of being a total disgrace and my solicitor is now looking into it, this finance company are a disgrace and when I was ringing them it could take up to 2 hours to get through to them, I urge you not to use this company as they do not look after the consumers rights. Riverview Cars have a history of selling bad cars if you look on Trustpilot so I would avoid buying from them and keep away from Blue Motor Finance.

Really disappointed and frustrated with the service I am getting from Blue Motor Finance. Initially dealt with Brian and he was really helpful but now I can’t get hold of him and what I thought was sorted now seems it not, which is contradicting the information I originally received from Blue Motor finance and nobody is assisting me to tell me what’s going on and I am really stressed by the whole process. Nobody gets back to me and I am left very stressed and getting no answers from anybody.

I processed a voluntary termination on my car. The process only took maximum 3 weeks. I wrote an email to them advising my right to VT. They confirmed. I paid any money owed. Returned the car. Got the appraisal for the car. Paid a little more to cover some damage on the alloys. They sent me a letter confirming the account is settled. Not once did I feel frustrated or stressed as they kept me informed and spoke to me in a professional manner. Just on this experience I would consider financing again with them.

I brought two cars over 9 years from blue motor finance never missed a payment once on finishing the second car I applied to re finance my next car wasn't wanted as a customer was told they had a company who mite take me on but high interest and not too much limit didn't think I'd done any wrong went to another within hours all sorted

This is the third vehicle financed by Blue Motor Finance. Always an easy company to deal with.

This is the worst finance company I have come across wouldn't recommend ,Complaints not address it takes months going back and forth ...They don't timely respond to calls ,if it comes to unwinding processes they act as if they dont to do the process stalling please engage at owner risk we only left to pursue the legal option.