BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Se mer
Företaget har svarat
When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Se mer
Företaget har svarat
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Kontaktuppgifter
4,0
Bra
391 omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BE AWARE
BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended costing much more than buying it from another reliable store! I DONT RECOMMEND THIS STORE they even answered when I asked them why they lied like that.
5 maj 2026
Omdöme utan inbjudan
I didn’t get my order
13 mars 2026
Svar från Bkeratin Professional
We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered.
If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help.
Paola V.
Svar från Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Svar från Bkeratin Professional
Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación.
Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener.
Wanessa B.
Svar från Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
Svar från Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
Svar från Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
The parcel took time this time compare…
The parcel took time this time compare with my previous orders, no any update, and I notice that this time items were not seeled.
3 oktober 2025
Svar från Bkeratin Professional
Hello, thank you for your feedback. We will pass on your comments to the relevant department so that we can improve the quality of our service and prevent situations like this from happening again.
Please do not hesitate to contact us if you have any further questions or suggestions.
Wanessa B.
Svar från Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
This company is not based out of Florida, says it's coming from Brazil. Undisclosed information
I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here
. Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office
28 oktober 2025
Omdöme utan inbjudan
Svar från Bkeratin Professional
We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment.
Your order was shipped as informed, and is now listed as successfully delivered by the carrier.
We are committed to transparency and good customer service, and we are happy to know that everything has been resolved.
Thank you for your patience and understanding.
The packages never arrive
The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.
5 oktober 2025
Svar från Bkeratin Professional
We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process.
Fortunately, your order has now been released and delivered, and we are very happy about that.
We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need.
Pamela A.
Este producto es increíble
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el producto correcto ya que mi pelo es grueso y tengo mucho. Este producto es el mejor que e encontrado. Lo recomiendo 100%
5 oktober 2025
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Melhor selagem
Melhor selagem, meu cabelo ficou muito liso e o melhor é que não tem o cheiro forte do produto. Comprarei mais em breve!
24 september 2025
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
excelet services excelet services
excelet services
im very glad with the produc and the services
tahnsks a lot
24 september 2025
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Muy mala esperiencia hice un pedido de…
Muy mala esperiencia hice un pedido de más de 300 y mandé mensajes correos y no contestan nada asta la fecha estoy esperando su respuesta aún que tipo de empresa son
24 september 2025
Svar från Bkeratin Professional
Lamentamos mucho la situación que nos ha descrito. Nos hemos puesto en contacto directamente con usted para aclarar todos los detalles de su pedido, le hemos explicado el motivo del retraso y hemos realizado un seguimiento exhaustivo hasta que se ha completado la entrega.
Nuestro objetivo es ofrecer siempre una experiencia positiva y transparente, y quedamos a su disposición por si necesita cualquier tipo de ayuda adicional.
El equipo de Bkeratin Store .
Excelente servicio muy rápido y todo…
Excelente servicio muy rápido y todo bien en perfectas condiciones
19 september 2025
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Very fast shipping.
12 augusti 2025
Svar från Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.