Bought these on a trip flight to Morocco. Promptly registered with them and got an email back in confirmation of the warranty ( a year longer than A’s ) App was intuitive and once I got used to th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... Se mer
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I couldn't get on with these at all. The charging process isn't as described in the manual, with lights showing a different colour to what was expected. Skipping a track results in noise cancelling b... Se mer
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Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... Se mer
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Företagsinformation
Skrivet av företaget
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Kontaktuppgifter
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, Storbritannien
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4,5
Utmärkt
300 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer Services
I purchased some Bitmore earbuds on a Tui flight and unfortunately one of the buds wasn't working. I contacted Bitmore upon my return from holiday and after sending photos to customer services to explain the problem they requested my earbuds be returned to them and they sent a replacement set. Very impressed with their Customer Services department. My new ear buds are working perfectly! Thank you very much!
20 juni 2023
Svar från Bitmore
We apologise for the inconvenience you experienced but are thrilled we could resolve it promptly. Thank you for your positive feedback, and we're happy your new earbuds are working perfectly! Your satisfaction is our priority!
Best,
A
You done a great job replacing my…
You done a great job replacing my charger but new one has stopped charging so back to square one does not work
14 juni 2023
Svar från Bitmore
We apologise for the inconvenience. Please reach out to our Customer Services team so we can assist you promptly with this issue.
Best,
A
Arrived promptly and works perfectly
13 juni 2023
Svar från Bitmore
We're delighted to hear that your order arrived promptly and is in perfect working condition. It's always a pleasure when things go smoothly. Enjoy using your new Bitmore product and feel free to reach out if you have any further questions or need assistance in the future.
Fast Charger
I bought the product from a TUI flight, however, upon returning from holiday it no longer worked. I contacted customer services and despite having no receipt (due to it being a flight), I could provide evidence of the transaction and returned the product for inspection and a replacement product was despatched promptly. Customer service communication was prompt and comprehensive
8 juni 2023
Svar från Bitmore
We apologise for the inconvenience you experienced with the product purchased during your TUI flight. It's great to hear that the customer service team promptly addressed the issue, inspecting and replacing the product based on your transaction evidence. Their communication was prompt and comprehensive throughout the process.
Best,
A
Great product, didn’t last, replacement problematic
Was very impressed with the product as they are made with recycled plastic, but the earphone wire didn’t stand up to wear after only a months use. They ask for all the information on the packaging plus proof of purchase to replace but I threw the packaging away as I bought the earphones on a TUI flight so no packaging or proof of purchase. Not an expensive item, and as I provided a photo I would have thought an instant replacement.
19 juni 2023
Omdöme utan inbjudan
Svar från Bitmore
Hi there,
Thanks for your review, and sorry to hear of your experience with the quality of the cable.
If you drop our tech team an email on justask@bitmore.co.uk, they just need to verify your purchase. If the airline didn't provide a physical one, they usually assign a digital one to your seat number, which you can find if you log into your account with the airline. As we don't get data from airlines on which customer purchased a product, we just need to verify it with yourself to make sure if was bought from the airline. If you've got the transaction on your card/bank statement, or your boarding pass we can also take one of these as proof of purchase too).
I do apologise for any inconvenience. Please do reach out to the support team.
Best,
A
Excellent response to faulty product
My product stopped charging wirelessly and I had not registered the product within the designated period but they immediately replaced it nonetheless. Thank you!
11 juni 2023
Svar från Bitmore
Your satisfaction is our priority, and we're grateful for your understanding. Thank you for giving us the opportunity to make things right. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help!
Best,
A
Nice product
3 juni 2023
Svar från Bitmore
Thank you so much for your review! We're thrilled to hear that you're enjoying on of our products.
We strive to create top-notch carbon neutral tech. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help in any way we can.
Best,
A
Excellent customer service from Ryan…
Excellent customer service from Ryan when I mistakenly ordered the wrong item on line. Ryan intercepted my order and swooped it for the correct battery pack and even gave me a discount.
1 juni 2023
Svar från Bitmore
Wow! Thank you for sharing your fantastic experience with our customer service team, especially with Ryan. We're thrilled to hear that Ryan went above and beyond to assist you.
At Bitmore, we prioritise providing exceptional customer service, and Ryan's efforts make us proud of our team.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Best,
A
Ryan took control of the situation from…
Ryan took control of the situation from the beginning, offered me advice and then offered a replacement component. Throughout it all he kept in touch, giving me progress updates. The replacement has now been received and is working well.
1 juni 2023
Omdöme utan inbjudan
Svar från Bitmore
Thank you for sharing your positive experience with Ryan at Bitmore. We're thrilled he provided excellent support, offering advice and arranging a replacement component.
At Bitmore, we strive for the best possible customer service, we will pass on your kind words.
We're also delighted the replacement component is working well. If you need further assistance, please reach out.
Thank you for choosing Bitmore.
Best,
A
Svar från Bitmore
We appreciate your feedback regarding the pair you received. We apologise for any inconvenience caused.
To assist you better, could you please provide us with more details about the issue you are experiencing? Specifically, what aspects of the pair are the same as the returned pair? Understanding the specific concerns will allow us to address them accurately and provide a suitable solution.
Once we receive more information from you, we will be able to take the necessary steps to resolve the issue promptly. Your satisfaction is important to us, and we are committed to ensuring a positive customer experience.
Please feel free to contact us at your convenience, via email on justask@bitmore.co.uk or by calling us on 020 3026 2608 and ask to speak to Tech Support.
We look forward to assisting you further.
Best,
A
Very helpful and friendly staff
Very helpful and friendly staff. My problem was resolved quickly and efficiently!
1 juni 2023
Svar från Bitmore
Thank you so much for your incredibly positive review! We truly appreciate your kind words. It brings us great joy to hear that our staff was not only helpful but also friendly in assisting you. Customer satisfaction is our utmost priority, and we are delighted to know that we were able to address your problem promptly and efficiently.
Best,
A
Faulty Bitmore Bluetooth speaker…
I bought my Bitmore Bluetooth speaker on a TUI flight, but it was faulty. I got in touch with Bitmore on my return from holidays. They sent me a link to a prepaid label so I could return it, and within a week I had a new one delivered. Excellent service
1 juni 2023
Svar från Bitmore
Thank you very much for your kind feedback. We're happy everything got sorted, and hope you had a wonderful holiday.
Best,
A
Very good and quick response to the e…
Very good and quick response to the e issue. Resolved
30 maj 2023
Svar från Bitmore
Thank you for the kind feedback :)
Best,
A
Excellent service
Excellent service and communications when I needed to replace a faulty pair of ear buds. Items replaced, new ear buds working fine.
21 maj 2023
Svar från Bitmore
Thank you for the kind feedback :)
Best,
A
Faulty cable replaced with no drama
21 maj 2023
Svar från Bitmore
Thank you for the kind feedback, happy to hear everything got sorted!
Best,
A
Svar från Bitmore
Thanks for the 5 stars! Glad your order arrived nice and quick, hope the Waterballs bring you and your family hours of fun!
Best,
A
Very efficent service when there was an…
Very efficent service when there was an issue with a product
17 april 2023
Svar från Bitmore
Thanks for the feedback, we are happy to help and remain at your disposal.
Best,
A
For the price this is a good buy
For the price this is a good buy. Sound is very good, connects easily to tv or Bluetooth devices, battery life is excellent.
14 april 2023
Svar från Bitmore
Great to hear this! And thanks very much for the feedback. Here's to many hours of great audio!
Best,
A
Excellent customer service
I cannot fault the customer service but I would rather have a product that works well than have to make use of them! I am now on my third set of Bitmore ear buds, the first pair being replaced free of charge, the second pair replaced and a full refund made. The third pair still don't work well but I have now given up.
10 april 2023
Svar från Bitmore
Thanks for your feedback, and apologies for the issues you have had. I will ask our support to reach out to you via email to get more detailed info from you.
Best,
A
Great customer service when I had an…
Great customer service when I had an issue with a cable that snapped off. They sent out a no quibble replacement to me quickly.
2 april 2023
Svar från Bitmore
We are just happy to help, and sorry for the cable end that snapped.
Best,
A
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