Bitly Omdömen 

707
•
TrustScore 2 av 5

1,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They had an ad on their link which was very deceptive and makes you click OPEN and you assume yoyu are joining a webinar and they trick you into signing up for subscription and starts charging you $39... Se mer

Betygsatt 1 av 5 stjärnor

I purchased a 12 Month plan on 6/24/2026 for $209.63. As of today, 10/28, I no longer have access to my account. I can't login with the login that has not changed since creating the account. I can... Se mer

Betygsatt 5 av 5 stjärnor

Oggi era la mia prima visita nel Vostro Centro e sono molto soddisfatto di seguente: 1.apertura puntuale, 2.immediata attenzione a più pazienti nello stesso momento,3.veloce servizio e velocissima sp... Se mer

Betygsatt 1 av 5 stjärnor

scum! charged me fraudulently and refused to refund, no one to talk to, SCAM business! Edit; A useless reply from Bitly; Go to the "Help Centre" where you can read articles or talk to an AI bot... Se mer

Företaget har svarat

Företagsinformation

  1. Programvaruföretag

Skrivet av företaget

Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.


Kontaktuppgifter

1,9

Dålig

TrustScore 2 av 5

707 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,9

Alla omdömen

(707)

52 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

No effective response to repeated failed links

I used a free version of bitly for more than 15 years. Then last week, all my links stopped working. I learned that tech support requires a paid version, so I paid for an annual subscription. I made a trouble report. The links started working again but then stopped twice more. I am not getting any help today. For that reason, I'm looking at finding a new provider -- and cancelling my bitly membership.

8 februari 2026
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hello David - We're truly sorry for the issues you experienced last week with your links. Unfortunately, one of Bitly's third-party providers experienced an outage and several ISP did not clear their DNS servers in a timely manner in order to refresh Bitly's service. While your links appear not work via your ISP, we can assure you that they did function properly to your audience on other ISPs. We communicated this outage and fix-in-progress via our Status page and customer service social media pages (available to free users BTW).

Bitly experiences an industry-leading 99.9% uptime, but unfortunately, this was a result of individual ISPs failing to update their systems and not Bitly's product failure.

Betygsatt 1 av 5 stjärnor

Bitly acquires scam companies/brands…

Bitly acquires scam companies/brands that do false marketing - first telling you can generate free QR code, to later inform you (once you have distributed materials) you have to pay. Wonder why Bitly don't "announce" their shiny brand on these pages... Does investors know you tricks or you trying to fool them, too?

8 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sexism and ageism…

Advertisement on Bitly for Bitly reads “ analytics even your grandma can understand” Gotta love a company so off trend they think sexism and ageism to promote a product is the way to go.

26 januari 2026
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hello - We requested additional information from you to properly investigate your comment, but you never responded.

Thank you for the candid feedback.

We apologize for the content of the ad. We did not intend it that way. We only wanted to share the simplicity of our analytics tools. We've removed the ad from use.

Betygsatt 1 av 5 stjärnor

Bait and Switch

Initially, Bitly offered free dynamic QR codes that directed straight to the desired webpage. Then, they changed their terms to include a loading page with ads before users are directed to the webpage. This was after I printed the QR code on hundreds of business cards. Now I will have to look elsewhere for truly free dynamic QR codes, and I will have to reprint my business cards.

22 januari 2026
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Thank you for your feedback. Ads on free plan links are part of how we're able to keep Bitly accessible for millions of users at no cost — a trade-off that's common across many free-tier tools.

If you need an ad-free experience with full control over your links, our paid plans unlock that along with custom domains, advanced analytics, and more. We'd love to have you — visit bitly.is/Right4U to find the plan that fits your needs.

Betygsatt 1 av 5 stjärnor

False positive blocked my wedding QR code — resolved too late

Bitly’s automated safety system falsely flagged a harmless QR code link I created for my wedding day. The QR codes were already printed on cards and placed on wedding tables, so when guests tried to scan them, they were met with a scary “potentially harmful” warning page.

Despite immediately appealing, it took over a week for Bitly to resolve a clear false positive. During that time, I received only automated responses and no sense of urgency — for a once-in-a-lifetime event.

The link was hosted on Netlify, custom-built by me, and completely safe. The issue was eventually fixed, but far too late to avoid embarrassment and stress.

Automation without timely human review is dangerous when real people and real events are involved. I would strongly discourage using Bitly for anything time-sensitive or important.

22 augusti 2025
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hi Krste - Our deepest apologies for our mistake here. Even though we were able to eventually resolve your issue, it's no solace that it didn't work during your wedding. We're actively reviewing our automation processes to prevent future delays and issues like this for other users.

Betygsatt 2 av 5 stjärnor

It looks like customer service is not…

It looks like customer service is not very helpful whenever you have issue. Product is good but need to take care of their customer problem more seriously

9 januari 2026
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hello Indrojit - I am terribly sorry that your customer service issue was less than satisfactory. I tried to search for Support Tickets in your name and wasn't able to find any. I will send a request for more information to see if there is any way we can get you the help you need. - DW

Betygsatt 1 av 5 stjärnor

Purchased Bitly Core Plan for $120 for…

Purchased Bitly Core Plan for $120 for Facebook Ads tracking. Product does not preserve query parameters in redirects - critical feature for advertising. Tested extensively, parameters completely disappear. Support refused refund despite < 24 hour purchase window and obvious product defect. Not recommended for advertising use.

2 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The free account used to be useful...

The free account used to be useful, but now Bitly.com has take away ALL of the useful basic engagement info on the free account - You can't even see the most basic info, i.e. how many clicks has your Link had?
This is now a pointless service in my view.
Might as well give out the destination address as it's pointless having a Bitly short URL (link) now.

4 december 2025
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Thanks for sharing this. Bitly's free plan is designed as an entry point — for users who need branded links, full analytics, and higher link/code volumes, our paid plans were built for exactly that.


If Bitly is a meaningful part of how you work, we think a paid plan is worth a look. Visit bitly.is/Right4U to find the best fit.

Betygsatt 1 av 5 stjärnor

Simplement des voleurs

Simplement des voleurs. Bug sur la plateforme, SAV inexistant. Il existe un paquet d'autres outils gratuit proposant la même chose, NE TOMBER PAS DANS LE PIEGE

24 november 2025
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hello - We requested additional information from you to properly investigate your comment, but you never responded.

We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences.

Betygsatt 1 av 5 stjärnor

Poor Experience to Say the Least

After being decent and offering a free level for a long time, they pulled the rug out from under their customers and added an ad!!!!!!! in between the click and the page. Just google how bad this was to see what many many people are saying. We just use Chrome and go to page and right click on create QR code to this page. Then AI customer support that is not good IMO.

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible customer service

Terrible customer service. Deceptive business practice. I signed up for a free trial and tried to cancel with no help or response. I ended up being charged for an annual membership.

13 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Warning/Achtung

Created a link, generated a QR code, and printed it on a poster. Initially, the link led directly to the page, everything was wonderful. After a week, however, the link redirected to a "preview page" full of advertising, and only after clicking a button could you continue. The only solution is to take out a paid subscription.
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Link erstellt, QR-Code erzeugt und auf Plakat gedruckt. Zu Beginn kam man über den Link direkt auf die Seite, alles wunderbar. Nach einer Woche leitet der Link dann aber auf eine "Vorschauseite" voller Werbung weiter und erst nach Klick auf einen Button kommt man weiter. Einzige Lösung ist, ein Bezahl-Abo abzuschliessen.

14 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mia prima visita - oggi

Oggi era la mia prima visita nel Vostro Centro e sono molto soddisfatto di seguente: 1.apertura puntuale, 2.immediata attenzione a più pazienti nello stesso momento,3.veloce servizio e velocissima spedizione dei referti.
Congratulazioni!!! Non capisco perché qualche altro centro (insieme agli ospedali pubblici) ci fa aspettare giorni e giorni per avere i referti. E inoltre i costi sono abbastanza sopportabili. Grazie e vi auguro numerosissimi pazienti e buon servizio alla nostra salute.

8 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unlawful abonnements

Unlawful abonnements, as hidden for vision impaired users (will not be noted from e-reader), no option to contact any human for further assistance. Very discriminating, will start lawsuit.

8 oktober 2025
Omdöme utan inbjudan
Logotyp för Bitly

Svar från Bitly

Hello - We requested additional information from you to properly investigate your comment, but you never responded.

We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer