Bitly Omdömen 

Anstatt zu einem Pflanzenschutzhersteller zu verlinken, kommt man auf Dailyfit24 und bekommt eine PIN mit der man ein Einmalabo über 15€ abschließt. Völlig undurchsichtig. Ist für mich Betrug.

This is a scam, never use this....

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and over.

Nul à chi... Que deux QR codes gratuit, impossible de les rediriger sans payer. Les prix sont abusés, je ne payerais pas 35euros juste pour rediriger 1 qr code. Arnaque

I honestly don’t understand how this company is still in business.

I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven’t received any response.

This has been one of the worst customer service experiences I’ve had.

At this point, I’m looking into migrating my QR codes and moving to a different provider.

Mi experiencia con Bilty ha sido mala. Mucho tiempo perdido, registro, modificación de mi página web, etc. Todo con la información previa de gratuidad, para encontrarme finalmente con un producto que da todas las facilidades para su instalación e implementación, para después obligarte a pagar si quieres consultar las estadísticas de descargas. Un engaño que raya la estafa.

Signed up for a corporate account, they refuse to issue a receipt that is required for my accounting team. How can I show that payment was made and when? This is an issue, so I want to use a different service, but there is no support and you cannot get a refund, even same day. They know that you will be unhappy so they take your money and then shut you out. Avoid this shady company!

Extremely difficult to contact a real person; the QandA and chatbot are not adequate.

Ich kann nur dringend von diesem Anbieter abraten!

- Verhinderung der Kommunikation: Nachdem ich fristgerecht von meinem gesetzlichen Widerrufsrecht Gebrauch gemacht habe, wurde mein Account kurzerhand deaktiviert – offensichtlich, um weitere Kontaktversuche zu unterbinden. Auf meine E-Mails wird bislang nicht reagiert.

- Kein erreichbarer Kundenservice: Der Chatbot ist völlig nutzlos und es gibt faktisch keine Möglichkeit, einen echten Ansprechpartner zu kontaktieren.

- Intransparente und irreführende Informationen: Auf der Website finden sich keine klaren Hinweise zum Widerrufsrecht. In den AGB wird jedoch auf geltendes Recht verwiesen – ein klarer Widerspruch und aus meiner Sicht bewusst intransparent gestaltet.

- Fragwürdiges Geschäftsmodell: Der gesamte Ablauf wirkt wie eine gezielte Masche, um Kunden in teure Jahresabos zu drängen und anschließend Rückerstattungen zu erschweren oder zu verweigern.

Ich habe den Fall bereits dem Verbraucherschutz gemeldet und behalte mir weitere rechtliche Schritte ausdrücklich vor.

Finger weg.

⭐☆☆☆☆

They took €184.50 and hid behind a bot.

I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days, explained the situation, cited EU consumer protection law, and asked politely for a refund.

What I got back: an AI bot. Twice. Copy-pasting the same response. Explaining how to cancel a subscription I had already cancelled. Never engaging with a single legal argument I made.

The irony? In their own response, they admitted that their renewal notice emails "may end up in spam or promotional folders." So they know their notification system is unreliable — and still refuse to refund.

I am a lawyer. I know my rights. I am now pursuing every available remedy: chargeback, EU ODR, consumer authorities in Portugal and Germany, and registered post to their managing director in Berlin.

For €184.50 they are getting all of that. Not worth it, Bitly.

Maybe someone from support actually reads this.

I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spam). So I can't access my paid account but there is NO WAY to contact this company, because - you've guessed it - you need to be logged in to a paid account to actually contact Bitly. There is no other way.

I've been shouting to a mediocre chatbot for the past 30 minutes, there is absolutely no way to talk to a human or get an email address or whatsoever. This is not how you do business. I'm cancelling my account immediately - if I manage to login that is.

They coopted me into a "free qr", i tried it all good. And then after printing it in my presentation cards it directs them to a screening page that confuses everyone, it does not even let me redirect it to their "linktree bitly version". They are the worst, now the money on my cards is wasted.

I wish I could give lower than a 1 star. I was charged for an auto renew on an account that I haven’t even logged into in a year and the renewal notice went to spam. They only have a chat bot to discuss and provides the same responses over and over. The charge is $191 which is ridiculously overpriced for the service in the first place. Very disappointing!

Zero stars if I could. The shortened link takes you to a bitly page that looks super suspicious with a 99% drop off. Terrible

Nice watching

Sorry. I am migrating to a company that doesn't hide basic stats behind a paywall.

I’ve used Bitly for years across multiple client campaigns, QR codes, print placements, and marketing materials. Recently, I discovered that links created under free accounts now route users through an interstitial “preview” page that includes advertising before redirecting to the destination.

This was not something I was clearly aware of when it rolled out, and I only found out after a client flagged it. That’s not a great position to be in when you manage brand perception for others.

I understand companies need to monetize free plans. That’s fair. But changing the core behavior of existing links — especially ones already printed in magazines and on QR codes — without prominent, unavoidable communication undermines trust.

I’ve since upgraded to remove the ads, but the damage was already done from a credibility standpoint.

If you rely on Bitly for client-facing marketing materials, be aware that free links may no longer provide a direct redirect experience.

What a dire thing to do to put ads in front of links. So poor.

This is a con for free users. Please use tiny url instead who offer a proper ad free experience for a single link.
My single link (which worked totally ad free while I was testing with bit ly), but once I sent the link to the parents of a school fun run I’m organising, ads.
Now I have to fork out $35 for a subscription for a single link for a charitable cause.
Cheers bit ly!
I’ll highly recommend people to AVOID