Prompt advice when my wife hit the post to allow us to get out of our drive! Prompt service the following week to replace it! Highly recommend.
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Superb service, locks changed on bollards within 24 hours, hassle free, great guys who came to change the locks.
Dom from byson is very helpful and a pleasure to deal with. Always willing to help with no hesitation. Great guy indeed.
Getting asked how your product is when it hasn’t even turned up and tracking number doesn’t work with courier , and lied to on phone Thursday and Friday that it was coming isn’t good business!!!edit i... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bison Products – UK's Leading Bollard Specialists Since 1972 Family-owned and proudly British, Bison Products has been manufacturing and supplying premium security solutions for over 50 years. As one of the UK's largest bollard stockists, we specialise in Ramco security bollards, ladder safety equipment, and bike storage solutions – all manufactured to British standards. Why customers choose us: UK-made quality – Manufactured in Britain with uncompromising standards Expert installation – Professional nationwide teams with 2-year warranty Unbeatable convenience – Free UK delivery with no minimum order, 24-hour dispatch on standard products Flexible options – Supply-only or fully installed solutions to suit your needs Trusted heritage – Three generations of family expertise protecting homes and businesses Whether you're a homeowner protecting against vehicle theft or a commercial property requiring professional security solutions, we deliver the expertise, quality, and service you can trust. Serving customers nationwide.
Kontaktuppgifter
Unit 5 Midland Road Industrial Estate, DE11 0AN, Swadlincote, Storbritannien
- 01283 215097
- info@bisonproducts.co.uk
- bisonproducts.co.uk
4,5
Utmärkt
79 omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb service
Superb service, locks changed on bollards within 24 hours, hassle free, great guys who came to change the locks.
29 april 2026
Dom from byson is very helpful and a…
Dom from byson is very helpful and a pleasure to deal with.
Always willing to help with no hesitation.
Great guy indeed.
27 april 2026
Prompt advice when my wife hit the post…
Prompt advice when my wife hit the post to allow us to get out of our drive! Prompt service the following week to replace it! Highly recommend.
27 april 2026
Very good communication
Very good communication, fast delivery, 45 minutes installation in my driveway, I am satisfied.
27 april 2026
From the minute we met vey professional…
From the minute we met vey professional and quality of work excellent..would recommend bison products for price and professionalism ..thank you
30 mars 2026
I Purchased telescopic bollards from…
I Purchased telescopic bollards from Bison Products! Would highly recommend, they supply and offer a professional install service.
30 mars 2026
Haven’t received product yet two delays…
Haven’t received product yet two delays on shipment so can’t review
1 april 2026
Svar från Bison Products
Hi Louise,
Thank you for taking the time to review your order. It might have been prudent to hold off on the review until you do receive it and let us know what you thought of the bike rack you ordered. Customer reviews are important to us to help us improve our products to meet our customer’s needs. Feel free to amend this review once you have received it.
Many thanks
Bison Products
A fantastic service
A fantastic service. Fast and reliable. From Dom taking the order and sorting out the appointment to the guy doing the repair. Would certainly recommend. A big thankyou ⭐️
31 mars 2026
Svar från Bison Products
Hi Lisa,
Thank you for your review, we appreciate your positive feedback.
Thanks
Dom
Repeatedly sending out broken products - not interested in doing better
Awful customer service experience with Bison. Ordered a Big Clip and it arrived damaged - multiple parts of the product hanging out of a ripped open box. Refused delivery on the doorstep as it had obvious scratches, scrapes and tape on it and who knows what may have dropped out of the holes in the box.
Was sent another one - this arrived similarly damaged, legs hanging out of the box. This is a piece of safety equipment and not good enough - called to report the issue and was told 'that's the way they come from the warehouse, there's nothing we can do' and that they can't buy a better fitting box. Pleaded for them to send a third unit that was better packaged.
Today, what has arrived (in better packaging) is the first, damaged exact FIRST unit originally received and returned - identified by specific scrapes and tape still left on it. So have in effect been sent a damaged unit twice, as well as another damaged unit.
God knows how anyone operates a business like this. Having problems is one thing, but having clearly no interest in fixing them has led to one of the worst customer service experiences I can remember - and this is for a piece of safety equipment. Would you buy a ladder off them?
Edit: While I appreciate Dominic's initial response below, the promised email hasn't been received so I am still with the old scratched, taped and dirty unit.
16 mars 2026
Omdöme utan inbjudan
Svar från Bison Products
Thank you for your feedback. I am incredibly sorry for the frustration this has caused. It is clear we failed to meet the standards you—and we—expect, especially regarding the delivery of safety equipment.
I want to address two specific points you raised. First, the comment you received regarding our packaging "being the way they come" is not acceptable. We are currently reviewing our warehouse and courier processes to ensure our "Big Grip" units are housed in reinforced packaging that reflects the quality of the product inside.
Second, I sincerely apologise for the mix-up that led to you receiving the original unit again. This was a significant logistical error on our part during the exchange process, and I can certainly see why it felt like a lack of care. Please be assured that we are investigating how this happened to ensure it is never repeated.
We take the integrity of our equipment very seriously. I would like to make this right and personally ensure you have a unit that is in perfect condition. I will be reaching out to you directly via email to discuss a full resolution.
Best regards,
Dominic
Bison Team
Excellent communication and super-fast…
Excellent communication and super-fast Delivery. I bought a post for my drive way to protect my new car from theft, it’s strong and easy to use. I would definitely recommend this company and their products to my family and friends.
2 mars 2026
Svar från Bison Products
Thank you so much for the 5-star review! We are thrilled to hear that your new post arrived quickly and was easy to get into place.
There’s no better feeling than knowing a new car is properly protected, and we’re glad Bison Products could provide that peace of mind for your driveway. We take great pride in the strength of our security products, so it’s wonderful to hear that it’s hitting the mark for you.
We truly appreciate you recommending us to your family and friends—that is the highest compliment we can receive.
Enjoy the new car!
A really good well made bit of kit
A really good well made bit of kit. I needed a bollard ASAP and found Bison online. They are not too far from me so phoned them to see if I could pick one up. No problem. Made to order, they were finishing it when I turned up. I bought a Ramco 100 and fitted it myself. Thoroughly recommend.
2 mars 2026
Svar från Bison Products
It was a pleasure helping you out! We’re so glad we could get that Ramco 100 ready for you right as you arrived.
There’s nothing quite like the "hot off the press" experience, and we’re happy we could support your "ASAP" timeline. The Ramco 100 is a fantastic choice for DIY installation, and we’re glad to hear the process went smoothly for you.
Thank you for the recommendation and for choosing to support a local business. Enjoy the peace of mind that comes with the new bollard!
Best regards,
Outstanding craftsman and quality from Bison Loft Ladders
We booked Bison Loft Ladders on a friends recommendation and are exceptionally pleased with the quality and fitting. Andy the fitter has done a wonderful job, explained what he was going to do, showed us how to operate the hydraulic closer and cleaned up before leaving. Outstanding workmanship. We would recommend Bison to anyone.
6 mars 2026
Omdöme utan inbjudan
Svar från Bison Products
Thank you so much for the glowing review! We are delighted to hear that you’re happy with the quality of the installation and that the recommendation from your friend lived up to expectations.
I will be sure to pass your kind words on to Andy. He takes great pride in his workmanship and his "leave no trace" approach to cleaning up, so he will be thrilled to hear his efforts were appreciated. It’s also great to know the demonstration of the hydraulic closer was helpful—we want to ensure our customers feel 100% confident using their new equipment from day one.
Thank you for choosing Bison and for your willingness to recommend us to others!
Best regards,
Avoid like the plague, terrible company
What an absolute terrible company, I have not received the product I ordered from bison products in January, they have just refunded me in March without telling me why. Their communication is very very poor and they are not a reliable company at all. I would give it zero stars if I could. I would avoid this company they do not do what they promise. A very disappointed customer
6 mars 2026
Omdöme utan inbjudan
Svar från Bison Products
I am incredibly sorry. You are completely right to be disappointed, and I want to offer a sincere apology for how your order was handled.
After we spoke in January, it was our full intention to fulfil your installation despite the logistical challenges of your location. However, we clearly failed to meet the timeline we promised.
The decision to refund your order was made because we realised we couldn't provide the level of service you deserved in a reasonable timeframe. However, cancelling and refunding you without a personal explanation was a significant mistake on my part. It was poor communication, and I understand why it felt like a dismissal of your time and trust.
We are a small team, and we clearly dropped the ball here.
Best regards,
Dominic
Bison Products
Ordered a replacement lock.
Ordered a replacement lock.
Very helpful customer service to help me install the new lock.
Even contacted me on a Saturday in case I required telephone assistance.
Great experience.
Many thanks.
26 februari 2026
Svar från Bison Products
Thank you so much for the 5-star review! We are delighted to hear that you had a great experience with our team.
Installing a replacement lock can sometimes be a bit fiddly, so we always want to ensure our customers have the support they need—even on a weekend. Providing that extra bit of telephone assistance is part of the service we strive for, and I’ll be sure to share your "Many thanks" with the customer service team.
We really appreciate your business and are glad to know your new lock is all set!
Best regards,
They were incredibly helpful
They were incredibly helpful, professional, and I was happy the speed with which they sorted my problem and the finished result.
3 februari 2026
Svar från Bison Products
Thank you for the wonderful feedback! We are so glad to hear that you were happy with the speed and professionalism of our team.
Whether it's a technical query or a product installation, we always aim to get things "sorted" as efficiently as possible. Knowing that you are pleased with the finished result is the best news we could have.
We truly appreciate your business and your kind words!
Best regards,
Look good
Guess the ram-proof bollards haven’t been tested, but they look the part in terms of deterrence. It helps to dig deep enough holes to have appropriate tools as they are big!
2 februari 2026
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