By far the most user friendly care app I have used. I have used multiple apps since becoming a carer and this app covers everything you need as a carer. Since being promoted to Care coordinator I can... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From making contact to onboarding, the process was seamless. The training and support has been invaluable to getting the most out of the system. The care planning and rostering meets our needs perfect... Se mer
Företaget har svarat
We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care de... Se mer
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... Se mer
Företaget har svarat
Företagsinformation
Om Birdie
Skrivet av företaget
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Kontaktuppgifter
4 Fulwood Place, WC1V 6HG, London, Storbritannien
- info@birdie.care
- birdie.care
4,6
Utmärkt
407 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
lot needs improve clear instructions …
lot needs improve clear instructions on a long visit with lot needs x2 care staff you have to stop log when other care staff return just needs one who do full call to log and in-between separate there log medications need a alert some how if missed
17 januari 2025
Omdöme utan inbjudan
Svar från Birdie
Hi Viv,
Thank you for taking the time to share your feedback!
When two carers are working together on a long visit, you're right that one can start the notes and another can take over, but I'm sorry this hasn't made for a good user experience. I'll be sure to feed this back to our team!
I also want to make sure you're getting the most out of our medication features. We have a robust alert system in place - if you ever can't give medication, you can easily record this when updating the outcomes in the Carer’s App. Our friendly support team would love to walk you through these features and share some helpful tips, you can reach out to them via email at support@birdie.care. Alternatively, you can check out the Birdie Help Centre where you'll find guides on how to use the Carer App, such as how to record missed medication.
Best wishes,
Frances from Birdie
I agree it's working great for the…
I agree it's working great for the carers . However for managers imputing runs I find it stressful. It doesn't add up the carers hours for the week my old system did this . You can't just drag a run into another run you have to unassign the run and shift it's time consuming and stressful.
14 december 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Paula,
Thank you for sharing your experience with the Birdie platform! Really pleased to hear how well it’s working for carers, but I’m sorry to hear it’s been a bit stressful for you.
You’re right, it isn't possible to drag and drop runs - you can only do this for specific visits. But let me share some insights that might help! You shouldn't have to unassign the run to then re-assign to someone else. When a run is assigned to a carer, you should be able to select the run > assign run to carer and then unselect the current carer and also select the new carer in one go.
Regarding the weekly hours calculation - we'd love to know more about what your team needs. If your agency has the team utilisation feature enabled, you can view the hours allocated to each carer for the week in the roster, along with their preferred hours. If you don't have access to this feature, it might be worth discussing with your system administrator.
I hope the above helps but if you have any more concerns or queries regarding the platform, I recommend raising to our support team or checking out Birdie’s help centre (help.birdie.care/en/)
Best wishes,
Frances from Birdie
Mileage, travel time and wait time a. Complete joke
The App its self is easy to do for the employer, but the Birdie system once the rota is in the system it works out the mileage which doesn't allow for road closes, and sometimes not to used the direct rota because of school traffic etc. Than there is the issue of travel time, this is such a joke, Birdie reckon you can get from one customer to the next in a ridiculous amount of time, doesn't allow for getting from client home to car, doesn't allow for traffic, doesn't allow for parking, doesn't allow for getting the key code, some times if new client you get lost, so we get paid for unreal travel time, and not for wait time, if your a carer your rushing about, in my day I haven't got time to wait, this needed to be address because this is why Working in carer is not for the carer basically the app is computerised, carers aren't robots, can't fly from one client to the next and the app is making carer very devalue no one carer leave because not get the right amount for time.
26 november 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Wendy,
Thank you for your detailed feedback about using Birdie.
I hear your frustration about travel times and mileage between clients - these are really important concerns that impact your daily work as a carer.
Just to clarify - while Birdie provides estimated travel times, your actual travel time allowances are set by the care provider. If you do find there needs to be additional time added for accessing the building and parking, or if you're finding the allocated times aren't workable, I'd encourage you to raise this with your care coordinator who may be able to review your schedule.
I hope that helps and that you’re able to have these travel times adjusted to work for you. Thanks again for the feedback and all the important work you do!
Best wishes,
Frances from Birdie
Birdie care app is not as good as…
Birdie care app is not as good as advertised. The system has more technical errors than solutions. The whole of October have been having issues till now. This was not the case last Year. I find it very frustrating since they introduced AI assistant it seems we have more problems than before. When trying to work and you have to spend close to half a day trying to solve issues.
25 november 2024
Omdöme utan inbjudan
Svar från Birdie
Hi there,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear about the technical difficulties you've been experiencing since October.
At Birdie, we take these concerns very seriously and want to get to the bottom of these issues for you. So what we’d like to do is connect you directly with one of the people who build the Birdie app, so you can share your experience and knowledge with us over a candid conversation. We're keen to understand exactly how these issues are impacting your daily work and what we can do to make Birdie work better for you.
Could you please reach out to our support team at support@birdie.care, referencing this review? You can also contact us through the app or via www.birdie.care - whatever is most convenient for you.
Feedback just like yours helps us at Birdie understand how to do better, so thank you for sharing; and together, I hope we meet your expectations in the future.
Frances from Birdie
AMAZING APPLICATION!
AMAZING APPLICATION!
Birdie is such a great application to use, it makes the work load a lot easier to handle for the team and I. The customer service has been absolutely exceptional, if you have an issue, you can contact Birdie supported in minutes and they'll get back to you just a quick. Olivia, our customer success manager, has been amazing in helping us understand Birdie at a deeper level and has played a key role in raising our Q score. All in all, Birdie is the complete package and I would recommend switching over to this from whatever you are using currently!
30 december 2023
Omdöme utan inbjudan
Svar från Birdie
Hi Brandon,
Thank you so much for this incredible review!
We’re thrilled to hear how much Birdie has made a positive impact on your team’s workload. Olivia and the entire team are delighted to be part of your success—especially hearing that Birdie has helped raise your Q score!
We’re grateful to have such fantastic partners like you - thanks again for sharing your experience; we're here whenever you need us!
Best wishes,
Frances from Birdie
Annoying and poor support service
Really annoyed right now as this business of not being able to speak to someone for support is frustrating me. I have been having issues since onboarding and when I try to speak to someone for support, all I have are chats and screenshots which doesn’t help. If I was able to navigate by myself to resolve my issues, I wouldn’t bother reaching out. I would just use the guides. Not enjoying the monies worth. A lot of wasted time that’s unpaid. Very frustrating!
26 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi there,
I'm sorry for the delay in getting back to you on this one - I’ve been chatting to the team to see what may have happened here.
I'm really sorry to hear that you've been having such a frustrating experience with us. I completely understand how difficult it can be when you just want to talk to someone and get the help you need quickly.
Our support team is always here to help, but we also want to make sure you have access to the right tools to make things easier for you. I noticed that your Customer Success Manager recently sent you some links to our webinars and the Birdie Academy training courses. These sessions are designed to help you and your team get the hang of the Birdie platform, from using the Birdie App to making the most of our care management features.
We hope you’ll find these resources helpful, but please don’t hesitate to reach out if you feel stuck or need any further help. We're here to make sure you get the best possible experience with us, and we’re genuinely committed to helping you succeed.
Best wishes,
Frances from Birdie
Birdie app is easy to use
Birdie app is easy to use. You receive shift reminders a day before!
22 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Wilson,
We really appreciate your kind words and support. Thanks for being a wonderful customer!
- Frances from Birdie
Satisfied with the app
21 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Omolayo,
We're so happy to hear you're having a good experience with Birdie. Your support is greatly appreciated! - Frances from Birdie
Love the set up but can't understand…
Love the set up but can't understand why we have to record tasks twice. It just adds more time on visits and also. Clients think we're on our phone texting instead of spending valuable time conversing with them.
21 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Claire,
Thank you for the review! We’re really glad to hear you love the set-up. I’m sorry to hear you’re having some trouble r.e. recording tasks twice - you shouldn’t have to do that so I would recommend checking in with our support team, or making sure the visit plans haven’t been put in twice. Thanks again Claire - hope this situation is resolved for you soon!
Best wishes,
Frances
Generally a good app
Birdie is a good app generally. I've had no major problems using it. It can be a little annoying sometimes as the tasks can double book and repeat what you've already covered.
21 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Chris,
Thank you for the positive review!
I'm sorry you're sometimes having to record tasks twice - I'd recommend contacting the support team about this!
Best wishes,
Frances from Birdie
I love my cleaning job at Granthams I…
I love my cleaning job at Granthams I like to keep it clean x tidy for Kirsty and the team they always are so welcoming to me Patricia southworth
21 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Patricia,
We're so grateful for your feedback. It's our pleasure to serve partners like you! - Frances from Birdie
All the the care plans and call times…
All the the care plans and call times for clients are easy to understand
21 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Getrude,
Thanks for the great feedback! We're really pleased to hear about the ease-of-use with care plans and call times.
Frances from Birdie
The apps is really easy to access
20 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Oluwaseun,
Thanks for the lovely review. We're glad you're satisfied with our software! - Frances from Birdie
Efficiency
2 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Dare,
Thanks for the 5* review! We're really pleased to hear you find Birdie efficient!
Frances from Birdie
Svar från Birdie
Hi Cristina,
Thanks for the positive review - we're really pleased you're enjoying the Birdie app!
Frances from Birdie
Svar från Birdie
Hi Hemi,
Thanks for the review! We really appreciate it.
Frances from Birdie
User friendly but on PRN there is need…
User friendly but on PRN there is need to make it possible to correct where one makes a mistake
18 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Jedias,
Thank you for the feedback! We really appreciate it.
Frances from Birdie
Easy access and easy way to get help…
Easy access and easy way to get help from Administration.
You can communicate without anything to the Administration and get help immediately.
20 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi there,
Thank you for sharing your experience. We're delighted to hear Birdie's meeting your expectations - especially when it comes to communicating with the team!
Frances from Birdie
Easy to use and with practice good in…
Easy to use and with practice good in poor service areas.
20 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Barbara,
Thank for you the great review - we're really grateful for your kind words.
Frances from Birdie
Birdie is a very interactive and user…
Birdie is a very interactive and user friendly app. It makes work alot easier and essentially comprehensive in details.
20 augusti 2024
Omdöme utan inbjudan
Svar från Birdie
Hi Folami,
We're delighted by your feedback. Thanks for letting us know we're on the right track in making care delivery easier and safer for all involved in the care circle.
Frances from Birdie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.