BIOSSANCE Omdömen 6 538

Biossance has been part of my daily routine for years now and my skin has never looked and felt better. It’s light but hydrating. I feel glowy after doing my full Biossance routine.

It was advertised that I would get $20 off my order when signing up for text and email alerts however after signing up for these alerts and creating an account, the discount codes I received did not work

Easy and applied my discounts

I was pleasantly surprised at how quickly my order was shipped! I absolutely love Biossance skin products. They are the reason I have such great skin at the age of 80. My skin is smooth, clear, sag-free, minimal wrinkles. I have been using Biossance for several years now. My 15 year old granddaughter really likes the probiotic gel moisturizer. It is great for teenage skin. Her mom, my daughter, fully approves it.

I have been a longtime Biossance customer and genuinely love the products. They work incredibly well for me, which is why this experience has been so disappointing.

I want to be clear: I am not complaining about the price of the products. Biossance is expensive, but I have always felt the products were worth it. As a stay-at-home mom, I intentionally splurge on very few things for myself, and skincare is one of them. So when I spend money on premium skincare, I expect the customer service and loyalty program to match the price point.

On April 9, 2026, I contacted Biossance because I am a VIP/Elite member and was trying to redeem an advertised VIP benefit for a free full-size product tied to a $75 threshold, as shown in the offer. I never received the email or code for the benefit, so I reached out for help.

On April 10, I was told the code was valid for the whole month and could be sent at any time during the month. I was also told to keep checking my email, spam, and junk folders. The issue is that we were already well into April, and this was a monthly offer. Being told to simply keep waiting for an email was not helpful and felt dismissive.

I also noticed confusing and inconsistent information in Biossance’s own marketing. The offer I saw said the cart needed to be over $75, but another area of the website explaining the VIP incentives stated a threshold of over $100. Because of that inconsistency, I tried changing my cart and increasing the amount to see if that would fix the issue. It did not. The code still showed as invalid or not applicable.

On April 11 and April 12, I followed up again and was asked by a customer service representative to send a screenshot of the offer I was discussing. That was one of the most frustrating parts because it made it seem like customer service did not even know what offer I was talking about, even though it was a Biossance VIP benefit advertised by their own company. This is one of the main perks that encourages customers to order directly through the Biossance website, so as the customer, I should not have had to explain or prove their own promotion.

On April 15, I was finally sent a VIP code and was told they would be “owning” my experience from there and providing a prompt resolution. Unfortunately, that is not what happened. The code did not work. It showed as invalid or not applicable after multiple tries, including switching items in and out of my cart to see if a specific product was the issue.

From April 17 through April 28, I continued going back and forth with customer service. Multiple representatives said the issue was escalated, forwarded to the “relevant” team, sent to the “appropriate channel,” or made it sound like the issue was being personally handled. But nothing actually changed. The same simple issue remained unresolved.

On April 22, after nearly two weeks of trying to get help, I asked to speak with a real person because it felt like no one was reviewing the full message thread or understanding the problem. Instead of fixing the advertised VIP benefit, I was offered a $10 credit, which did not resolve the original issue. That $10 credit was also never processed to my account.

Now we are at the end of the month, and I still do not have a working code. I was later told the code had been tested and was working on my account, but when I tried again with different items in my cart, it still gave the same invalid/not applicable message.

I also did not receive the annual Earth Day benefit, even though Biossance promotes additional VIP benefits around that time. In the bigger picture, this is frustrating because it makes the offers and incentives promoted with VIP/Elite status feel unreliable, confusing, and poorly supported.

This should have been a simple customer service fix. I qualified for a benefit, did not receive the code, asked for help, received a broken code, noticed inconsistent offer terms, tried adjusting my cart myself, and then spent weeks being passed between representatives and vague escalations.

I still love the products, but this experience has seriously changed how I feel about ordering directly from Biossance. These products are not cheap, and for regular customers like me, purchases are intentional. A company should not advertise VIP benefits if its own customer service team cannot explain them, honor them, or fix them when they fail.

Screenshots of the full conversation, offer, inconsistent website information, and invalid code message are available upon request. I gave Biossance multiple chances to resolve this privately. They did not. I will be sharing my documented experience publicly on TikTok and social media in hopes that Biossance finally pays attention and changes how it handles loyal customers.

I had $10 off in points that I attempted to use, but it didn’t apply at checkout. I immediately reached out to customer service to explain. I received a single generic reply to my initial message, and then crickets. I am a dedicated long term customer, and the lack of customer service is extremely disappointing. Please remedy this for me as soon as possible. Thank you

I was placing an order from the email I received regarding a free full sized gift with $75 order. It was stated that code would need to be added at checkout. I could not find location to enter code.
I did have on site conversation with help dept. but never located where to enter code. Therefore, I was unable to access free gift. Very disappointing!

I am new to your line of products, but so far I love everything I have tried! Thank you for the generous samples that I received with my first order, they allowed me to try your products long enough to see results and know what I will not have a reaction in time.

Love the products but the website is not user friendly. I am a "VIP" status and like to purchase directly from the website so I can receive perks but this year I didn’t receive my rewards email that typically happens for earth day and when checking my rewards on the site I was being sent in a continuous loop.

I placed an order for the jumbo size Omega repair cream and at the time of checkout I did place the special code to get a free full-size gift which was offered to VIP customers. Somehow through the checkout experience, I noticed once after completing the transaction that on my confirmation email the free full-size jumbo omega repair cream that I had selected was not listed on the invoice so I immediately made contact with customer service to to see if that was the case or if the free full-size jumbo omega, pear cream was going to be included. I was informed that it was not on the original order so therefore it was not going to be sent and that was it there was no attempt at all to try and fix this, even though I had offered to give my code if needed, and I had made contact to Customer Service almost immediately after the transaction in order was placed. It wasn’t even five minutes afterwards, so I was communicating with the customer service to see and try to understand if this could be fixed and after a after receiving two additional responses from a total of three different people in the Customer Service department all I managed to ever really get was thank you for your patience. If there’s anything we can do let us know. No actual help was ever given. I ended up canceling my order because it seemed like no one actually wanted to help. And to me this seemed like something that should’ve been very easy to fix. Needless to say, I was quite disappointed by the whole experience.

Easy to order. And I like the cream. Wish I got some of the freebies -- to try.

Very good products, it's nice with they go on sale.

I only received a 20% discount on my order, not the $20 off listed on the website. The online chat kept me waiting for about 15 minutes then told me the appropriate department will get back to me in 2-3 days. This is just bad business. Biossance should immediately rectify their mistake!

poor customer service. The app advertises a free 4-piece gift with $75+ purchase. Another portion of the app advertises free full size gift if you log in. Logged in and wasn't prompted for either or sent a code to apply either. Misleading and false advertising.

First I really like the product. My face skin is extremely sensitive and this cream is perfect for me.
The price was good as well!

Love their products. App was easy to use. They ship to Canada for free! Thank you for making it a breeze.

I have sensitive skin and frequent eczema issues. I don't have any issues whatsoever when using Biossance products, and I also love the packaging being glass and what the company does with being mindful of the environment.

Easy to navigate the website. Great promotions!

I was prompted to spin a wheel for benefits - was offered 20% off if I signed up for text messages, which I did, but received no code for the 20% off when I completed my order, nor have I received a text or email since. Seems like deceptive marketing practices.

Issues with fee gift; unable to resolve with chat