Months of back and forth with them and I still haven’t received my order. I don’t know what’s going on with their courier service but they need to fix it
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The collection kit was easy to use and they provided clear instructions. We were kept up to date with emails on progress and got the results quickly. We were able to identify my SIPO and the specifi... Se mer
I came because Ken Lassesen's chronic fatigue site of microbiomeprescription.com recommended you as the best. We are trying to help my daughter with chronic fatigue. Your service is great but horrendo... Se mer
Företaget har svarat
Wish I would’ve known about this years ago. Pretty inexpensive comparatively. Get the stool test upload it to microbiome prescription.com, learn to use the site then follow the reccomendations or bett... Se mer
Företagsinformation
Skrivet av företaget
BIOMESIGHT is a wellness analytics platform with a primary focus on the gut microbiome as a leading indicator of wellness.
Kontaktuppgifter
Storbritannien
- support@biomesight.com
- biomesight.com
4,3
Utmärkt
260 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service. Fast responses. Fast shipping. Fast processing of samples.
28 december 2022
Customer service was very good
Customer service was very good. The people working at Biomesight are dedicated and trustworthy people.
13 december 2022
Always great service and usable results…
Always great service and usable results at biomesight
13 december 2022
The price is still a bit high
The price is still a bit high. I would like more food and nutrient recommendations as well as explanations of why would certain strains be more active than others, and how to re-balance them.
10 november 2022
Svar från Biomesight
Hello, thanks so much for the feedback! The current recommendations are designed to re-balance the microbes that are not in the ideal ranges, but yes, we are working on adding more recommendations and more thoroughly referencing the research behind the recommendations. In terms of pricing, hopefully we will be in position to drop the price in the future! In terms of why the imbalance is there in the first place, this is down to a variety of factors, and we cannot determine the root cause from the test. We have many blog articles addressing more in-depth information on these factors and will continue to add more content https://biomesight.com/blog. If you would like us to focus on specific topics, please reach out to support@biomesight.com
Jeg bestilte en Biomesight gut test
Jeg bestilte en Biomesight gut test, og fandt efterfølgende ud af, at der var 50% rabat på en kampagne. Jeg skrev til dem, og fik straks rettet min pris til de -50%, uden spørgsmål.
Prøven kom ikke frem til Biomesight grundet post strejke i UK, så de fremsendte ny test uden beregning.
Rigtig god kundeservice, kunne ikke være bedre.
Nr 2 prøve sendte jeg i stedet med UPS, og den var fremme indenfor 2 dage.
1 januari 2023
bombsight testing is user friendly
bombsight testing is user friendly
these tests are easy to read and offer they offer a lot of useful suggestions for how to improve microbiome.
they also are constantly updating so the information gets better and better.
24 december 2022
Could not understand results fully
25 november 2022
Svar från Biomesight
Dear Lisa,
sorry to hear this! But thank you for the feedback. I've sent you an email about next steps - perhaps we could talk through your questions on the phone or email/chat?
Please let me know your preference.
best,
Rose
Best microbiome profile site.
Good value, thorough profiling and great website to access info on microbiome and track one's progress.
17 november 2022
Omdöme utan inbjudan
Very prompt and helpful
I had a slight issue with my sample not showing up, and the response from the biome team was quick and they helped resolve the issue with a replacement kit.
Im very happy with the outcome. Thankyou
19 november 2022
Svar från Biomesight
Hi Kiri,
Apologies for the delay receiving your results.
i looked into this for you and we sent you an email on Tuesday 15th Nov - can you please check your emails? The status of your sample in the system was also changed "Follow-up email sent"
------------------------------------------------
Dear Kiri,
We see you registered your sample on 10 October 2022. Have you already posted it? We are following up as we are yet to receive it. Please could you advise how and when it was posted and supply tracking information if it’s available?
Many thanks in advance.
Best,
Biomesight Support
-------------------------------------------------
If you don't have any tracking info, please send us your address so we can send you a replacement kit. it seems to have gotten lost in the post.
Best wishes
Extremely insightful information
7 november 2022
Amazing customer service and…
Amazing customer service and support.Team we’re able to reset my password on numerous occasions promptly.Got results earlier than expected and this was communicated to me.Goof service.
21 september 2022
Service Quality is Poor
Biomesight informed me they haven't received my sample even though I posted it on the same day I received the sample kit. I registered the sample on Biomesight website and posted it in a Royal Mail Priority mailbox five weeks ago. I asked Biomesight what I can do now. It's a week now I am yet to receive a response. I want a full refund.
13 oktober 2022
Svar från Biomesight
Dear Berlin, I'm really sorry for the poor experience you've had with us! This is really not how we treat our customers and something went very wrong here. I did some investigations and I was able to find the email that we sent to you after we hadn't received your sample a few weeks after you registered the kit. However, I cannot find the reply from you! I checked our chat as well as email and also both spam folders and found nothing. I will issue your refund now and I will also send you a replacement kit! I am really extremely sorry for what happened here. Please in future, reach out again in case it's some sort of technology failure. Perhaps the reply is stuck in your outbox? We definitely do not ignore our customers! Also, lost returns with Royal mail is uncommon and we are very sorry this happened to you. I hope you will bear with us and give us another chance and that our service will help you. Apologies again!
Thanks for delivering the test kit…
Thanks for delivering the test kit smoothly and quickly
1 september 2022
I always run my data through Biomesight
After doing more than 10 16s stool tests, I have concluded that Biomesight has the best analytics and best ongoing development of features. I never get a 16s without running my data through Biomesight.
18 oktober 2022
Omdöme utan inbjudan
Svar från Biomesight
Dear Candice,
I'm very sorry for the poor experience you've had with us. I investigated and I can see that your results were published this morning. Perhaps our email to you ended up in your spam folder? Could you please login to your account and let us know if you have any issues accessing your results?
Also, in terms of the long delay. We were in touch last week to communicate that there was a 1 week delay due to a lab batch failure, which is highly unusual. The usual timescale is 1-2 weeks, in your case it was 3 weeks, so it was just 1 week extra. The sample processing takes a full week from Monday to Friday and if it arrives by the Tuesday (which is what happened in your case), it will not start processing until the following Monday. Apologies again for the delay!
Useful and user friendly gut and health test
Useful and user-friendly gut and health test with outstanding customer service
10 oktober 2022
Omdöme utan inbjudan
Great way to address health issues and…
Great way to address health issues and find out more about you gut biome. The team is very helpful and responsive with any questions. Was able to order from the US with no problems!
28 september 2022
Very good service
3 september 2022
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