This a great bag and I am enjoying using it. I have kept back one star for two reasons: 1. The bag was dispatched in China only after I placed the order. It took an age to arrive (a couple of weeks... Se mer
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Det här tycker kunderna
The product is great but it was sent by Yodel. They are apparently going through some change and this caused an extended delay. Bike and Bag provided a discount when they looked into it but I needed... Se mer
Företaget har svarat
Great company , had problems with my fork bags from rhino horn and correspondence with Nick was second to none , he offered me alternatives however settled on a refund the bags are great however ju... Se mer
Företaget har svarat
Part of my order was perfect but unfortunately the other item wasn't suitable for my bike, after contacting Bike and Bag I was given a full refund and I didn't need to return the unsuitable item. Now... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Bike and Bag, we make it easy to find the right bag for your ride—whether you’re commuting to work, bikepacking across the country, or hitting the trails. We specialise in quality bike bags for every type of bike and rider. From handlebar rolls and panniers to saddle packs and urban commuter bags, we’re here to help you ride further, smarter, and better equipped. Proudly independent and based in the UK, we focus on great service, trusted kit, and helping you gear up with confidence.
Kontaktuppgifter
Highfield Cottage, DL82LH, Bedale, Storbritannien
- 07782317750
- info@bikeandbag.com
- bikeandbag.com
4,4
Utmärkt
23 omdömen
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This a great bag and I am enjoying…
This a great bag and I am enjoying using it. I have kept back one star for two reasons:
1. The bag was dispatched in China only after I placed the order. It took an age to arrive (a couple of weeks perhaps). That said, the international tracking was excellent and I knew where it was at each stage.
2. There are no instructions and it took a while to work out how best to use the straps. The online video isn't sufficient.
30 oktober 2025
The product is great but…
The product is great but it was sent by Yodel. They are apparently going through some change and this caused an extended delay. Bike and Bag provided a discount when they looked into it but I needed the item. Bike and Bag need to think about the courier third party. Hopefully any further purchases will arrive promptly. I may have been unlucky and Bike and Bag supported me when Yodel failed them Hoping for a better experience next time.
17 september 2025
Svar från Bike & Bag
Thank you for your kind words about our product and for taking the time to share your experience. We’re truly sorry for the delay you encountered with Yodel. While we have limited ability to change our shipping provider at this time, please rest assured that we always do everything we can to support our customers in the rare instance that a courier lets us down. We really appreciate your understanding and patience, and we hope your next order arrives promptly and smoothly. Nick and the team
Fantastic customer service
Part of my order was perfect but unfortunately the other item wasn't suitable for my bike, after contacting Bike and Bag I was given a full refund and I didn't need to return the unsuitable item. Now that is what I call fantastic customer service. The quality of the items were very good and I would use this company again.
14 september 2025
Svar från Bike & Bag
Hi Rachael,
Thank you so much for your lovely review! We're really glad to hear that you were happy with the quality of your items and that we could help sort things out quickly. It means a lot that you took the time to share your experience, we always try to make things simple and stress-free for our customers. We're delighted you'd shop with us again and hope to see you back soon!
Best wishes,
Nick and The Bike and Bag Team
Svar från Bike & Bag
Many thanks for your review Pete.
Only needed a dag for ocationall use
Only needed a dag for ocationall use
Good range at fair price happy with purchase
15 juli 2025
Svar från Bike & Bag
Thank you so much for your 5-star review, Gerard! We’re really pleased to hear you had a great experience and appreciate you taking the time to share your feedback
Fast turn around fork cages were ok tje…
Fast turn around fork cages were ok tje down side how ever was the straps tjat held tjrm to your forks apart from that everything else was good
15 juli 2025
Svar från Bike & Bag
Thanks for the wonderful 5-star review, David! We’re glad everything went so well and value your support.
Excellent customer service
Excellent customer service, although there was a problem with the item (not Bike and Bags fault) Nick dealt with the return and refund quickly and courteously, I would not hesitate to use Bike and Bag again. Trusted supplier.
1 augusti 2025
Omdöme utan inbjudan
Svar från Bike & Bag
Hi Barrie, thanks so much for your lovely review!
Really pleased to hear you were happy with the service. We truly appreciate your support and hope to see you back at Bike and Bag again soon.
All the best,
Nick & the Bike and Bag Team
This company was amazing at…
This company was amazing at facilitating a last minute present for a loved colleague. They went above and beyond
and will definitely be getting my custom again
3 juni 2025
Svar från Bike & Bag
Hi Sarah,
We just wanted to say a big thank you for your wonderful 5-star review! It really means a lot to us to know you’re happy with your experience.
Your support keeps us motivated to keep doing what we love. We truly appreciate it!
Nick and the team.
Great product and great service
Great product and great service, will definitely use again
17 juni 2025
Svar från Bike & Bag
Hi Steve,
Thank you so much for leaving us a 5-star review, we really appreciate you taking the time to share your feedback!
Your support means a lot to us. If there’s anything we can help with in the future, don’t hesitate to get in touch.
Svar från Bike & Bag
Hi James,
Thank you so much for your 5-star review, we really appreciate you taking the time to share your experience. Your support means a lot to us, and we're so glad to hear you were happy with the top tube bag.
Nick and the team
Svar från Bike & Bag
Hi Mark,
Thank you so much for your 5-star review! We're really grateful for your support.
If you ever have any questions or need anything in the future, we're always here to help.
Thanks again!
Nick and hte team
Great idea
Great idea. I didn’t know that bags like this existed. Very helpful for long distance rides
14 juni 2025
Svar från Bike & Bag
Thanks so much for the great review! We're really glad you found the handlebar stem bottle holder useful, it's a great little addition for long-distance rides. It also does a great job of keeping your drinks warm during those colder winter rides too! Enjoy, and happy riding!
Svar från Bike & Bag
Thanks for the review Christopher, much appreciated. Hope the bag stabiliser comes in handy.
Svar från Bike & Bag
Many thanks for the great review, hope you enjoy the bags.
Nick and the team
WARNING
WARNING: This website is simply drop shipping items from China that you could buy yourself for CONSIDERABLY less money with the exact same delivery time, avoid at all costs.
14 juni 2025
Omdöme utan inbjudan
Svar från Bike & Bag
Hi Adrian,
I'm really disappointed to read your review, especially knowing how hard myself and the team work to deliver a great service to our customers. I understand that you were frustrated, but I’d like to offer some context to help clarify things for others reading this.
When you reached out to us directly, I replied in full (as quoted below), explaining that while Rhinowalk is indeed a Chinese brand, we work directly with the factory to ensure all products we sell are genuine, original, and supported by us in the UK. That means if anything goes wrong, you have someone here to help — which is very different from ordering via unverified global marketplaces.
We don’t hold every item in every variant of the Rhinowalk range in local stock. Some items, especially newer releases like the Wilderness Series, are fulfilled directly from the manufacturer. This is clearly stated in our shipping policy, with delivery timeframes of 5–10 working days. We do this to offer the full range at the best possible value, while still providing the reassurance of UK-based customer service and a 30-day free return and refund process — again, not something offered by many overseas sellers.
We are a small, independent business run by people who genuinely care. We’re always open to feedback and willing to resolve issues fairly, and I did reach out to you directly to offer help and make things right. It’s disappointing that this hasn’t been reflected in your public review.
Thank you again for your order, and I genuinely hope the product serves you well on your trip. If there’s anything more we can do, you’re always welcome to contact us.
Best regards,
Nick and the team
Bike and Bag
www.bikeandbag.com
Excellent, efficient service
Excellent, efficient service and communication from Nick and his team - clearly a business which cares about it's customers. We would definitely shop with Bike and Bag again and would recommend to others.
6 juni 2025
Omdöme utan inbjudan
Svar från Bike & Bag
Thank you so much for the kind words and brilliant review! We're really pleased to hear you had a positive experience – it means a lot to us as a small team working hard to offer a personal and reliable service. We’re glad everything went smoothly and truly appreciate your recommendation. Looking forward to helping you again on your next adventure! 🚴♂️
Many thanks
Nick
Svar från Bike & Bag
Hi Elaine,
Thank you so much for your fantastic 5-star review! We really appreciate you taking the time to share your feedback, it means a lot to us.
We're thrilled to hear you're happy with the product, and we're here if you ever need anything else.
Thanks again for your support!
Great company
Great company , had problems with my fork bags from rhino horn and correspondence with Nick was second to none , he offered me alternatives however settled on a refund the bags are great however just didn’t fit properly on my cube mtb.
I bought the full Rhinohorn bike packing kit and have tested the kit which is fantastic and easy to fit .
I would thoroughly recommend bike and bag again.
Thanks again Nick
12 maj 2025
Omdöme utan inbjudan
Svar från Bike & Bag
Thank you so much for your kind words and 5-star review! Enjoy your trip.
I appreciate your recommendation and your support of Bike and Bag. Don’t hesitate to get in touch if you need anything in future.
Thanks again,
Nick
They were really helpful and…
They were really helpful and communicated when I there was a bit of a delay to delivery. They did everything they could to explain and help make sure it came on time. Also a great bag when it arrived!
4 maj 2025
Svar från Bike & Bag
Hi Emily, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're really pleased to hear you were happy with our communication and that the bag met your expectations when it arrived. We always aim to keep our customers informed and do everything we can to make sure orders arrive on time, so it's great to know that came through. Enjoy your new bag and thanks again for your support!
Good quality item delivered quickly
3 april 2025
Svar från Bike & Bag
Hi Joe, Thank you for your great review! We're really glad you're happy with the quality and speedy delivery. We hope you enjoy your item and look forward to seeing you again soon!
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