Big Bus Tours Washington DC Omdömen 2 681

Today was my only day to spend in DC. I'm from Utah and was so thrilled to have one day in our nations capitol. I purchased 2 tickets for my husband and I. My husband is 63 and has a heart condition. I felt seeing the city on your buses would be the best to see the most and walk the least in the heat.
The first three busses of the day were great, the drivers friendly, the guides informative. Had anyone asked me about BigBus at that point I would have given a rave review. Sadly, one driver on our last bus of the day simply ruined my entire dc experience. We boarded the bus with our electronic pass for 2 on my phone just as we had done previously. The driver refused to scan my phone. He demanded my paper "ticket" I explained I never received a ticket. He ordered us off the bus and insisted without a ticket we weren't allowed on any more buses. I tried to reason with him. Our hotel is clear over in Arlington. I told him I had been given a paper receipt on the first bus but I couldn't find it. By this time I was embarrassed with tears in my eyes literally begged him to let us ride to the train station at least. He was so rude and condescending. I was so humiliated. I apologized for not understanding the receipt was a ticket, he told me to get off the bus. My husband and I got off the bus. Now in a strange city this experience was simply horrifying. I paid my money simply to be left on the curb. I truly am at a loss of how a company or even a human can treat a customer or person in such a manner. I tell you this only to hAve you please train your drivers beyond the rules. Kindness, respect and compassion could go so far.
This experience will ever mark my dc experience I sure hope it doesn't happen to any one else

Not enough buses to make it convenient, waited on average 30 min, and once 45 minutes. So the hop on hop off concept is not accurate. There were 3 red buses to everyone one blue bus the day we waited for the blue bus. Also the tour guide is sometimes a person sometimes a recording, either way, just ok. Actually pretty disappointed. It was not the information about DC I was looking for. I wanted historical information about important buildings and forefathers. Felt it was a little racially biased towards non white population, and if forefathers were mentioned seemed to emphasized mostly the negatives on those couple of men that were mentioned. If want a true historical guided tour, find a different bus or walking tour. If just want transportation and don't mind waiting, its ok :)

We had a chance to visit Washington DC and taken big bus tour, on night tour on 29th July 2017, in bus No CO64 we had our tour guide Sana who was too good she made us so informative about the monuments we visited, undoubtedly she and the driver was too good, who gave us the opportunity to take the photo graphs while stopping the bus at right location. Thanks Big Bus and sana and the driver.

Casssie S. was a Great Host We had a Blast i will do it again

We purchased a Washington D.C. tour on 6/29/17, and I'm glad we did. Ellen was our tour guide. She kept the tour very interesting, and informative. She really knows her stuff, and she's funny as well. I don't know what you guys pay her, but I'm sure she deserves a raise. Keep up the good work, Ellen! Thanks for a great tour!

Chris Lee is an excellent tour guide.He is so knowledgeable of all the details of the places we went and appreciated all those extra other information he put in from his own readings and experiences and plus the jokes. He is fun as a tour guide to be with.

Bus was comfortable but the ac was not working properly

Have used Big Bus in London, New York and Washington DC. Have not had any need to write a complaint, until today because the service was good and staff courteous and knowledgeable. Today, in DC had the most unfortunate experience with the most abnoxious, rude and ill-mannered driver. I tried calling the customer service number and like many reviewers who have had to go through this experience it is extremely painful. There is NO customer service! You really only know how good a company is until there is a problem. I am now pursuing my complaint via an alternative route. I warn all future users of Big Bus, use them carefully and make sure you have all the details at your fingertips should something go wrong, as well as a huge amount of patience because you will need it to get your compliant handled. I suspect that is Big Bus customer care strategy - make it as difficult no frustrating for customers to lodge a compliant and the compliant will disappear.

Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

my first time visiting Washington DC in early Apil.weather a little cool.(dress appropriately).if you want to see and hear a lot of history. and don"t want to do a lot of walking ,reading and standing.this is one way to do it. washington is a beautiful city with so much history. also.if short on time in the city.our tour guide was a gentleman name Nur. knowledgeable, friendly ,helpful and funny.would recommend this as well to senior citizens.

We had the same guide at one point during the day and then again on the night tour. He was excellent and full of knowledge. I would give him and the tour five stars. However the second guide we had during the day was horrible. If I ever see him again on a tour bus I will not get on.

App do not shown my location, only the bus stop, so how can I easily found the exactly location.
When you have an app, and printed coupon, why require me to carry a lame receipt as ticket?
The bus stop do not shown the number, so it is a bit difficult for a tourist to know exactly where we are even we located a bus stop.

I did the Big Bus tour in Washington DC and would definitely recommend it to anyone as it gives you great information about the sights visited and as you can hop on and off and swap between the different routes it stops you having to use cabs / taxi's!
As it was in January, it was a little bit chilly on the open top deck so just wrap up warm as its better to get photos from the up stairs! Just be careful of the trees to the side of bus as they can try to attack you when you get near them while in motion!
With the 48 hours pass you get entry into Madame Tussard's included and that's fun to do as you can get to stand next to the President and famous people! It is quite small and a doesn't take that long but as its included do it!
The only down point of this tour was the bus on the Blue line which went over to the Pentagon Mall area. It was a single deck bus and did have a smell of a public toilet about it!

Saw much more than we would have walking. Wish the bus had heat as it was a 36 degree day in february

Big Bus Tours is the most excellent way to tour the city monuments, museums and learn about our capital. The Tour Guides provide unique insights and commentary all along the tour route making the day a truly enjoyable as well as a learning experience for the whole family. We plan to always make big bus tours part of our families next vacation/trip experience.

Took the night tour and thought it was a great introduction to the monument and memorials in the Mall. Recommend.

I would choose Big Bus - if I did it all over again. Great way to see the sights. We signed up for a 48 hr Deluxe and it was worth every penny. Traveling on the top of the bus in late January was a little cold, but worth it :). I loved the night tour - it was a little over 2 1/2 hrs with 1 complete stop at the Lincon Mem. The other add ons were great perks as well.

Just ok .
Wait times for he busses were long and unpredictable. Shorter wait times would be good. Or,
maybe you should put up those digital signs that tell customers how long they still have to wait.
Esp in January, the standing around is annoying.

The speakers on the busses were good.

A great way to get around DC and see the sites, especially if you are traveling with kids.

I discovered the Big Bus was not running on the day of my reservation. Very upset. Tried to use reservation the following day and ticket would not pull up on my phone. Tried to email main office with no response to date.