Strap broke within a year of light use - these are advertised as high quality luxury items so I expect much more durability. Unfortunately customer services promises and words are full of hot air.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Products are reasonable for the money but their stock control and deliveries are haphazard and inconsistent. As others have said sometimes an order just never arrives. Customer service will email back... Se mer
After having ordered I was unsure if it was a scam or not. Their tracking website added more doubts as it was not any official website to track your parcel. Having received my Apple Ultra titanium... Se mer
Ordered two I vintage leather bands in September from Bezeli, one in Black and one in Pattern Brown, to replace my Popov leather band I used the previous few Summers because it is so thin and getting... Se mer
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Strap broke within a year of light use…
Strap broke within a year of light use - these are advertised as high quality luxury items so I expect much more durability.
Unfortunately customer services promises and words are full of hot air. They had no interest in resolving the problem, and simply used false promises of ‘restoring my trust in their product’ rather than taking any interest in what the issue was or why the product failed prematurely.
27 juni 2025
Omdöme utan inbjudan
Delivery may never happen!
Products are reasonable for the money but their stock control and deliveries are haphazard and inconsistent. As others have said sometimes an order just never arrives. Customer service will email back about how serious they take the issues multiple times but thats about as far as it goes. It does appear they are getting worse and my advice is to look elsewhere as chargebacks are a pain to go through.
20 april 2025
Omdöme utan inbjudan
Den dårligste oplevelse nogensinde
Den dårligste oplevelse nogensinde. De overholder ikke dansk lovgivning med to års garanti. Deres klamme rem knækket som mit Apple Watch smadret og de nægter alt ansvar hold kæft hvor er det en dårlig kundeservice og en klam butik med et billigt produkt
7 april 2025
Omdöme utan inbjudan
They are a scam company
They are a scam company. I ordered the product over 6 weeks ago now and they still haven't shipped the product. They took my money though. They promised that they would send the product 2 weeks ago and I still haven't received a tracking code for shipping. Don't do business with them.
28 januari 2025
Omdöme utan inbjudan
Svar från Bezeli
Hi,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
We have checked our database and we couldn't find an order under your name. Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can try locating your order. At the moment, we couldn't find any orders linked to your name.
We look forward to your response.
Faulty band clasp - be careful
Beautiful looking band, except faulty clasp design kept opening. It opened and watch fell off my wrist shattering the glass face on my Apple Watch. Irreparably damaged. Had to purchase new watch. Didn't complain and still purchased from Bezeli because of nice designs. Same issue with clasp on band purchased for new watch. This time I abandoned it before a repeat of what happened with my first watch and went with an Apple band.
23 januari 2025
Omdöme utan inbjudan
Svar från Bezeli
Hi John,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve had with the clasp and the damage to your watch. We appreciate your continued support despite this, and we understand how frustrating this must have been.
While your warranty has expired, we’d still like to pass along your feedback to our team for future improvements. If there’s anything we can do to help, please don’t hesitate to reach out.
This must be a joke!?
I really loved the first item i ordered from this firm. That’s why I ordered once more. But this time the product was really bad and NOT the one I ordered!!?
It was the worst and cheapest products I have ever seen. What a fraud😠
When I sent an email to complain I got respons, and they asked me for pictures of the items. Then I got new emails telling me that they are working on the case.
So, they keep sending emails but NOTHING is happening!
Today I got a new email where they asked for pictures of the items AGAIN!!??
It seems like they just making the «time go» and hope I will give up.
But I WILL NOT GIVE UP before I got my money back!!😠
11.01.25
Da har Bezeli ordnet opp og refundert pengene for de varene som var helt feil.
Det er hvertfall en positiv ting, at de ordnet opp til slutt.
17 december 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Ingeborg,
We sincerely apologize for the inconvenience caused by receiving the incorrect item. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have. We’ve already processed your refund, and you should see the amount back in your account within a few business days.
We’re also sorry for the delay, as we needed to investigate the issue further to ensure it doesn’t happen again.
Thank you for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out.
Poor quality
Poor quality, product developed a fault just over 6 months and they said they would love to do something but cant.
Consumer rights act 2015 protects you for faulty goods but these cowboys ignore law.
Section 75 credit card it is as their customer service is also awful
9 december 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi James,
Thank you for reaching out and sharing your feedback. We truly understand your frustration and apologize for the inconvenience you've experienced. However, as per our warranty policy, the warranty for your product expired in September 2023. Unfortunately, we are no longer able to offer a replacement under the terms of the warranty.
That said, we would still love to offer you a special discount of 15% on a new order to help with your purchase. We genuinely value your business and hope this can help you continue enjoying the benefits of our products.
Avoid avoid avoid sells products but doesn’t comply with sales of goods act
Watch strap faulty and dangerous there is a pin sticking out of the strap and they say 6 months but selling goods in the UK means they need to comply with the sales of goods act 2015 as products needs to be of a reasonable quality which there not and last a reasonable amount of time and 6 months is not that either.
7 december 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your name.
We look forward to hearing from you.
Was very excited about the Captain band…
Was very excited about the Captain band band. Was more than I really wanted to spend, but looked bullet proof.
Well, after less than a year, two of the four screws on back have sheared off, leaving the remains of the screw in the frame. Then, the band broke off the frame. More precisely, the frame broke and released the band.
The $150 watch band is now 100% unusable. I have tried to call and only got bounced around and eventually hung up on.
Such a disappointment. 😞
7 december 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Ron,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the issues you’ve had with your Captain band—it’s certainly not the experience we want for our customers. We completely understand your frustration, especially after investing in a product you were excited about.
Unfortunately, as the order is over a year old, it falls outside the warranty period. However, we’d still like to help as much as we can. Please reach out to us directly at support@bezeli.com, and we’ll do our best to find a solution for you. We can offer a special discount so you can place a new order for the band.
We appreciate your understanding and hope we can turn this around for you.
Metal pin snaps after a one year. Quality is woeful.
I contacted Bezeli about a watch band I purchased which was approx 12 months old. I only wore it occasionally and one of the band’s metal pins snapped when I was simply removing it. Bezeli informed that because my purchase was more than 6 months old, it was out of warranty and nothing they could do (except offer me discount for a replacement - go figure). They refused even to send or sell me a replacement pin - apparently they’d rather their product end up in landfill instead of stand behind it.
“We strive to maintain high-quality standards in our products”.
What rubbish.
20 oktober 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Paul,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We just sent you an email to further assist you.
Unfortunately, we don’t offer replacement pins or parts for this type of band you ordered because they are designed to be sold as complete units to ensure proper function and durability.
Alternatively, you can place a new order for the band and use the special code 15% discount we sent you via email.
If you need further assistance, please don't hesitate to reach out to us via email at support@bezeli.com with the subject "Trustpilot review." This will allow us to assist you promptly.
extremely low grade or fake titanium
i bought two titanium watch bands for 2 different apple ultra watches. They are extremely scratchy and the black one is even worse, just a painted metal. The bands come from China, but if you wanna send them back, you have to send them to US which is very pricey. I'm very disappointed with Bezeli quality, just a waste of money
1 oktober 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Logan,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your name.
We look forward to hearing from you.
Never got my order
Placed an order. Got a confirmation email. Then never heard from them again. Have tried emailing twice as well as contacting via Instagram. The tracking link in the order confirmation doesn’t work.
Have looked in my spam folders and no reply from them whatsoever, despite them claiming online to be replying every 24h. What a scam
20 september 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Alejandro,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
We consistently reply to customer emails within 24 hours to provide prompt assistance. If you haven't received a response, please check your junk mail and spam folder as emails may sometimes be directed there.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your name.
We look forward to hearing from you.
Extremely frustrating,poor…
Extremely frustrating,poor communication, still waiting for my order and still no response after sending 3 emails, absolutely useless
10 september 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Jean,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
We consistently reply to customer emails within 24 hours to provide prompt assistance. If you haven't received a response, please check your junk mail and spam folder as emails may sometimes be directed there.
We have already processed a refund for your order and you should receive the money back in a few business days.
Please let us know if there's anything else I can help you with.
I was pleased with the titanium band I…
I was pleased with the titanium band I purchased for my Apple Watch, but unfortunately, it broke after just five months of wear. Considering the price, I did not expect it to become defective so quickly, especially since I work an office job. I reached out to Bezeli for support in getting it repaired and sent two emails, but I have not received any response. This is disappointing service.
**Update 1:** Based on feedback from Bezeli, I have once again addressed an email and Order No. #53037 to them. Let's hope it finds its way this time.
**Update 2:** Support team from Bezeli confirmed to replace the broken Titanium band free of charge which is great! Awaiting the delivery of the replacement, but so far experience with support team of Bezeli is promising!
**Update 3:** End good, all good! I received a new Titanium band from Bezeli last week free of charge. Happy with my replacement and therefore a revised rating.
14 juni 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Gert-Jan,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
For any defective items, we will be happy to issue a replacement as part of the warranty process. We have checked our system and we couldn't find any order under your name associated with this review. Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you with the replacement process.
We look forward to hearing back from you.
læder ur-rem i god kvalitet til fin pris
Rigtig fin læder ur-rem i god kvalitet til mit Apple Watch til fantastisk pris. Let at følge forsendelsen, da den først blev registreret.
Levering inden for 10 dage
17 juli 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Tina,
Thank you for your feedback. We're glad to hear you’re satisfied with the quality and price of the leather watch strap for your Apple Watch. It's great to know that the shipment tracking and delivery met your expectations.
Scam site, False advertising, Lack of customer care / no communication. No support.
Scam site, bezeli.com.au
All there reviews are positive because they remove or decline the ones that critique them. You won't find anything less than 5/5 stars.
I submitted a review with pic and describing the fault.
They removed and with the email with reason as "N/A"
Very Poor Business management.
3 juli 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Kebs,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
For any defects, we offer a warranty on all items and provide a free replacement if the item is confirmed to be faulty.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your name.
We look forward to hearing from you.
Claimed they had shipped the band
Edit: Notice in the response they think 6 months is a reasonable length of time for these things to last. Might have to report them, because 6 months does NOT comply with Australian consumer law, and they’re selling from a .au site. A very dodgy company with multiple reports of bad products and bad postage. I was literally using a driving sim and felt the watch fall off my arm for no reason. Luckily it’s winter and I had long sleeves on or it would have hit the tiles and possibly broken my watch, and the response from these guys is “lol, you got 6 months from your $120 watch band. What more do you want?” Awful quality, there’s a reason they only give 6 months because it doesn’t last beyond that.
Claimed they had shipped the band. Nearly a week later they’ve changed the status back to “Getting your Order ready” and their courier still has just the single entry of “Shipping Info Received”, so they still have not shipped the band. Expect better when you’re ordering one of the more expensive brands of band available for the Apple Watch. Have requested cancellation and refund, hopefully they can action that quicker than they can apparently ship. Oh and just to add insult to injury, the reason I’m even ordering a band is because the one they sent me in October last year fell apart already, with the spring bar just randomly falling out of the clasp and no longer returning to full extension. Not worth your time.
6 juni 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Justin,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
We have checked the details of the order which was placed 3 days ago and it has already been shipped successfully. We sent the complete tracking information via email. You should receive the package by next week. Additionally, please note that we offer a 6-month warranty for faulty items.
If you need further assistance, please don't hesitate to reach out to us via email at support@bezeli.com with the subject "Trustpilot review." This will allow us to assist you promptly.
Quality not as expected
Order arrived after 2 weeks, upon opening the quality does not look as expected at all.
I have requested return and full refund for all items.
30 maj 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Kaz,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We just sent you an email to further assist you.
We understand that you are not satisfied with the quality of the product. To address this, we offer a 30-day money-back guarantee. Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your first name.
We look forward to hearing from you.
Extremely poor shipping
Extremely poor shipping. I don’t recommend to anyone purchasing their products. I placed my order May 5th and I have not received my order. I found out it was sitting in Campton, CA May 21st. The original shipment was in China!
27 maj 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi Cristina,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your first name.
We look forward to hearing from you.
Awesome Bands!
Ordered two I vintage leather bands in September from Bezeli, one in Black and one in Pattern Brown, to replace my Popov leather band I used the previous few Summers because it is so thin and getting pretty tired. These bands are great. They have a casual rugged look about them and are super thick and durable.
8 maj 2024
Omdöme utan inbjudan
Svar från Bezeli
Hi James,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We just sent you an email to further assist you.
To ensure prompt resolution, any discrepancies with received items should be reported immediately upon receipt. If any issues, such as receiving an incorrect item, arise or it may be a faulty item, it is important to notify us promptly to facilitate resolution. Please note that replacements or refunds for incorrect items are subject to our warranty policy, and requests must be made within the specified timeframe. Once an item is beyond its warranty period, we are unable to provide replacements.
Upon reviewing your order details, we found that the warranty period expired in March. Unfortunately, we received your email requesting a replacement on May 9, which falls outside the warranty timeframe.
You can check our warranty policy here: https://bezeli.com/policies/refund-policy
Thank you for your cooperation and understanding.
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