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STAY AWAY! (My experiences as well as friends this week)
I have referred a friend using my referral link code and my friend didn't get his free $100 sports bet upon depositing $100 & signing up after clicking my link and following all steps I gave him when he was with me in order to make sure all was done correctly.
To our dissapointment nor did he or I receive this sports promotion after my friend wagered $100 & the chat hasn't helped him or I even though they affirm that the steps were done correctly...pretty awful to promise something under your terms which I read and to not honor your words on your terms...I would stay away...that is the last person I refer to BETMGM and I will certainly use the other guys who do honor their promotions.
If these guys ever steal your money this way don't hesitate to contact ONTARIO GAMING, hope this reaches and helps someone.

Could be thee WORST gambling site ever.

Bonuses make no sense.

Can't even withdraw your own money you just put in?!?!

I'll stick to FANDUEL and their "you win it, you keep it" policy, like a real casino does...

They are so cheap with everything. Never just throw money at you for being a regular and the bonusspins are like 10 or 15 spins meanwhile the other sites give 50 free spins. I guess you wanta stay big you don't care about the customers. i called to ask why no bonus today they said i used it which i did not and they did not bwlieve me and this has happened a few times .

Absolutely horrible stay away save your money! When you deposit money it goes to a bonus account and not your over all balances it's two different things not sure why and when you try to withdraw the cash it won't let you because it's not in your withdrawal it's a bonus what's weird and wrong when you put your own money and can't withdraw it makes no sense.

I'm not sure if MGM owns and operates the online game server but it may be actively manipulated to raise and lower RTP depending on whatever the goals are.
As a server based game platform, regulators can't ensure compliance because the settings can be easily altered. It's what's referred to as the honor system and if you play on this server. you'll quickly realize that although there is only a fraction of the expense in operating an online casino compared to a brick and mortar building, these games seem tighter and more streaky than what you might be expecting.
If you are shocked at how quickly the dead spins stack up and decide to contact online support, they will give you a scripted answer that the games are tested and based on a random number generator. That answer isn't what is sounds like. A coin toss is random with your odds being 50% that you win, a 6 sided die roll is random with your odds being 16.7%. What they aren't telling you is what your current odds are, yes it will be random that you spin a return greater than your bet but what are those odds and are they changed at the whim of the casino? If they are being altered depending on time of day, week, month or current earnings targets, then we aren't gambling anymore because like a card game, your odds are supposed to be transparent and that's what you're betting on.
What I've noticed most of all is that the RTP seems to be low when the server is busy and more fair when the server population is low. This could be a tactic to increase the hold when the population is up (reduce significant wins) and then let a handful of players experience a more fair game play when the casino has less players. The side effect of lowering the RTP is that the features and bonuses just don't function properly as intended and trust me, you'll be ticked off at 200 spins before you see a bonus and then it pays you 10% of the money it took to get.

Please stay away from this BetMGM. You will consistently lose all your money with no wins. I’ve played with them for a few months now, mainly the casino slots. Eventually you will get a win streak that seems very odd, then once you earn a certain amount, they will take all of it back with consistent loses and minimal wins which are small to medium. It’s 100 percent rigged and I really think most these online casino sites should get sued for stealing money. They will give you the bs “RNG” saying, just to cover themselves but in reality, they’re completely robbing you.

I've played well over 200k in bets and probably 50-70k in deposits in the last few months and have had multiple conversations with customer support so I think im qualified to write a review.

The games are fair, I get hot streaks and slow streaks. They pay out quickly and honestly. No scams or attempts to keep my money.

I've had a few issues AND this is where my only complaint really comes into being. There was an error with my account, I notified them, my account got closed for over a week despite me messaging them and following up.

Later i've had some issues where the game glitches and it kept happening whenever i'd win a jackpot. I hit a jackpot of 1200 plus the bonus game once, plus a series of other smaller/medium sized payouts (ranging from 2-600 dollars) it didnt pay it just froze and closed the game.

Now in their defense they didn't just tell me "sorry better luck next time" but they gave me a $750 dollar casino bonus with a 10x wagering requirement.

Same thing when because of how long it took for them to get back to me I missed a deposit bonus they honored it anyway and gave me a $750 dollar casino bonus.

They have better customer service than many places, quick payouts, but I still came out behind on these bonus deals as I could never not once actually meet the wagering requirement and cash out, and it was less money then I would have gotten had the game(s) not crashed. They also recently updated their software to prevent future crashes.

So they are doing the right things in many ways which is why I still use them. Only complaint is the wagering requirement and the games cutting me off winnings/not being reimbursed the actual amount of the winnings in bonuses.

If you are a small or medium gambler I'd suggest you keep using this site. If you are a big spender maybe their are greener pastures elsewhere, I havent found them yet though.

So my review is 3.5/5 stars currently but i'll let you guys know how they respond to any further issues and update it, will also update if i I find a better place to play.

Three times I won a bet and they said I didn't even though it was plain as day. Definitely do not use this site. You are a fool if you do.

Made an account last night to try their poker games. Everything was verified, deposited $200 and then my account was suspended with no explanation. Customer service has "escalated" the issue....what issue, that I gave you my money?

This company is fraudulent. I have played about 7 times and they have no issues charging my credit card. When I tried to withdraw my winnings, they tell me my bank is returning it and they credit the amount back to my gaming account. My bank confirmed they never tried to credit. When I finally got a human on chat, they kept telling me to give them my bank info instead as my credit card is being declined. My bank confirmed they are fraudulent. Company responds by saying that I need to contact them, but you can't get anyone in the phone, and the chat just tells me to provide bank info (which my bank warned me to never give that if they ask).

I believe this company is a total scam ! I decided to withdraw only $100. CDN . They asked for so much personal and banking information. They have the card with which i made my deposit. I then had to send a copy of my license and me holding my license. They know my email account and still they refuse to send me my money . I now wish to withdraw whatever funds are there because i would rather not deal with robots who keep sendinf the same email under different names.

i won thousands, but they get 1 for false advertising and shutting my account down after i win to much. they didnt fix a single solitary issue ever .after my last straw their email said howwas the support , they askedme so i told them,horrible they dont fix anything and one of the staff got butthurt and shut my account down oh well i won more then i lostbut DO NOT USE MGM horrible customer support they are thieves and false advertise 24 7. your wrong they arealways right. stay far away. they arealla bunch ofbots and very arrogant and rude.i amcurrently dealing with the gamgingcommision

I AM GOING TO TRY TO HELP PEOPLE BEFORE THEY BECOME VICTIM TO BETMGM. STAY AWAY FROM THIS COMPANY REALLY THERES NO ENTERTAINMENT HERE JUST LEGAL CHEATING. YOU WILL REGRET PLAYING THERE. NO BONUSES FREE GAMES SPIN WINS ZILCH !!!!!!!!

This has to be the worst site to ever be created!! Nothing but a scam don’t waste your time!!! Fake

Customer service is brutal. Even the replies back to all the bad reviews, are all fake..company is holding my initial deposit because I immediately tried to withdraw it. I simply thought the app was terrible. Now they are requesting very intrusive documents and not letting me withdraw, deposit, or wager! Completely locked out! Customer service doesn't help they just repeat and repeat. Why is BETMGM against all rights of humans? Sportsbooks rule the world now I guess?

Don't even reply to my bad review you sorry pieces of poop! Stealing my money !!!

This site is nothing but a cash grab. They just take take take and don't even have the courtesy to send a thanks. Bunch of crooks if you ask me. After spending nearly 2000.00 dollars of my hard earned money I have absolutely nothing to show for it except a hatred for these crooks. It's an absolute joke. All I won were insignificant amounts which were immediately taken away with losing spins. An absolute joke. A couple times I won like 30 dollars so I decided to increase my bet. Well wouldn't you know the winning came to an abrupt halt and I didn't win until I had just enough left to make a .20 cent bet which I won a measley .04 cents. This site is corrupt and I'll never waste my money on it EVER again. Fu#%ing thieving crooks!!

After 12 hours I between online and phone customer service I thought I was finally getting a refund. Didn't play one hand because they could not and would not help me with the software issues. Refund Didn't happen. Now my cash is frozen. I see others in the thread with the same problem. I contacted Ontario Consumer Protection Services by email. That takes up to 15 days, but can be done over phone or in person at Service Ontario. I decided to troll BETMGM a bit and let their customer service know what I did and Immediately DO NOT DISCONNECT warning pops up in the reply. Deal with it now BETMGM. You've earned that right.
UPDATE

Within an hour after letting BETMGM know I had contacted Ontario Consumer Protection service they actually emailed me directly saying they had refunded my $ to Mastercard. No loner shows in my BETMGM account, but yet to get my refund. They said 4 or 5 business days, so I am waiting. They were arrogant enough to ask if I needed any further assistance setting up my account. I won't ever play with them and their customer is support is so bad I do not care to even try what might be an honest iGaming host casino.

Signed up for the 1st time on betMGM on the 17 Jan 2024 and made my first deposit, here we are on the 22 Jan 2024 and I haven't been able to play on the site yet as there are apparent issues with my account, apparently not issues though that prevented my deposit from going through. I have contacted the live support, I have spoken directly with customer service and I have forwarded emails, the general response is always that I will be contacted by email to rectify my issue, the email never comes.
I have requested my deposit be returned so I can try another online site but am not naive to the fact that my money will not be returned. All my concerns with Bet MGM now being sent to the Ontario Alcohol and Gaming Commission of Ontario so no need to response BETMGM and tell me to contact your customer support.

My favourite online casino. I really like their site layout. It's very organised and transparent; often I compare other sites to BetMGM. They offer lots of odds boosters, coupons for lost bets and lightening speed withdrawals all hours of the day.

At the beginning it was frustrating because it would not let me withdraw until I contacted customer support and got it resolved and since then it has been very good compared to other sites. Highly recommended.