Order numbet #2076 We’ll see if you actually do something about my return or if it’s just empty promises on your website. This has been the most frustrating return process I’ve ever dealt with—and I... Se mer
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Det här tycker kunderna
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
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Bennett & Clarke London, in reality they are just a cheap product shipping from china. The men’s clogs I bought look nothing like the images online. False advertising, cheap rubbish and look just the... Se mer
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
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2,7
Dålig
105 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely shocking service and…
Absolutely shocking service and appalling quality product! They have sent me an item which is really poor quality and completely the wrong size and yet they are saying I have to pay £40 to return it. Completely unacceptable and very poor customer service. It’s a scam - stay clear.
1 juli 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback, and I'm sorry the item arrived in the wrong size and not up to standard. That genuinely isn't the experience we want anyone to have, so something has gone wrong here, and I'd rather look into it properly than leave it as it stands.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the item and the return personally and see that it's handled fairly.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Felt comfortable
Simple dress but very flattering around the waist. i felt comfortable wearing it all evening
23 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Tansy,
Thank you, this is lovely to hear. A simple dress that flatters at the waist and stays comfortable all evening is just what you want, so I'm glad it worked out so well for you. Enjoy wearing it.
Kind regards,
Claire
Bennett & Clarke Customer Care
Look more expensive
The loafers look more expensive than they were. comfortable sole and a nice finish
22 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Callum,
Thank you, this is good to hear. A shoe that looks more expensive than it is, with a comfortable sole and a clean finish, is exactly the sort of thing we like to offer. I'm glad the loafers struck you that way, and we hope they see plenty of wear.
Kind regards,
James
Bennett & Clarke Customer Care
AVOID!!!
AVOID!!!
Cheap rubbish shipped from
China - returns to be sent to China at customer expense.
Fraud fraud fraud trying to say they are a London company. Do not buy from them!!!!!
30 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback. I'm sorry you feel this strongly, and that isn't the impression we ever want to leave.
If there's an order behind this, I'd genuinely like to help. Please email me at info@bennettandclarke.co.uk with your order number and I'll look into it personally and see what can be done.
Kind regards,
James
Bennett & Clarke Customer Care
SCAM reply on trust pilot review they are not helping at all.
This company is a complete scam... they will send you some rubbish that is 100% not what is advertised then you have option to return at your cost which is more expensive than items they sell. This is a scam so that you have no option but to keep the unusable items they will send you.
AVOID AVOID AVOID!!!!
30 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback, and I'm sorry the trainers arrived nothing like you'd hoped. That is genuinely not the experience we want anyone to have, so something has clearly gone wrong here, and I'd like to understand exactly what and put it right for you.
There's a fair way to sort this out, and I'd rather do that than leave it sitting here. If you email me at info@bennettandclarke.co.uk with your order number, I'll go through your order and the return personally and see what can be done.
Kind regards,
James
Bennett & Clarke Customer Care
AVOID AVOID AVOID
AVOID AVOID AVOID! This company is a scam!
If you need to return an item, you will find the products are return shipped to China & costs exceed the price of your product ! I was quoted £40 for a pair of £34 shoes which didnt fit !
Just beware
29 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Emma,
Thank you for your feedback, and I'm sorry the shoes didn't fit and that sorting the return became such a frustration. That isn't how we want a return to go, and I'd like to look into it properly for you rather than leave it here.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the return personally and see that it's handled fairly.
Kind regards,
Sarah
Bennett & Clarke Customer Care
So far I haven’t had an email response…
So far I haven’t had an email response back from them but so far they’ve taken my money for 2 pairs of clogs and I have had no order receipt via email and there phone number doesn’t seem to work to speak to someone
26 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Thomas,
I'm sorry, this isn't how it should go, and I understand the worry when money has been taken for two pairs and you've had no reply and no confirmation through.
Please don't worry that your order has gone nowhere. If payment was taken, it will be on our system, so it isn't lost. As for the confirmation, it's worth a quick look in your spam folder, as they can land there. I should be straight with you though: I can't yet see your email on our side, so I'd like to find you another way and make sure you're looked after.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away, look into both pairs, and come back to you myself rather than leave you waiting.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Happy husband
My husband is quite fussy with shirts but he liked this one straight away. fit was good
16 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Esme,
Thank you, this did make me smile. Winning over a fussy husband on the first try is no small thing, so I'm glad the shirt landed well and the fit was right. Our thanks to you both, and we hope to see you again.
Kind regards,
Claire
Bennett & Clarke Customer Care
Clear communication
Good communication about delivery and the parcel arrived on the day they said
21 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Frederick,
Thank you, this is good to hear. Keeping you informed and having the parcel arrive exactly when we said it would is just the way it should go, and it's what we aim for with every order. I'm glad it all ran smoothly for you, and we'd be glad to see you again.
Kind regards,
Claire
Bennett & Clarke Customer Care
no complaints from me
no complaints from me. order arrived, size was correct and the polo looks good
19 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Arthur,
Thank you, this is exactly what we like to hear. An order that arrives as it should, a size that's right first time and a polo that looks the part, that's the experience we want every customer to have, and it's what we work towards with every order. I'm really glad it all came together for you, and we'd be glad to see you again before long.
Kind regards,
Claire
Bennett & Clarke Customer Care
Worth the wait actually
delivery was a little slower than i expected, but the coat itself is very good and worth waiting for
18 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Georgia,
Thank you, and for your patience with the wait. We'd always like delivery to be a little quicker than it was here, so I'm glad the coat turned out to be worth it. Enjoy wearing it.
Kind regards,
Emma
Bennett & Clarke Customer Care
Worse company Iv ever had experience to…
Worse company Iv ever had experience to deal with all I wanted was to return some shoes the day after I got them because they just wasn’t right for me and instead of allowing me to I get told I can have 10% back and keep the shoes, which I said no to and then get told the final offer is 20% return and keep the shoes so they clearly have no intention of honouring the 30 days return that it states on the website you should avoid using them at all cost plus the quality is nowhere near what it looks like online
26 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Jordan,
I'm sorry the shoes weren't right for you, and that sorting the return turned into such a frustration. This isn't the experience we want anyone to have, and it isn't how we want a return to go. I'd genuinely like to look into this properly for you rather than leave it where it stands.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the return personally, look at what you were offered, and make sure it's handled fairly. I'd much rather put this right than have you leave it here feeling let down.
Kind regards,
Andrew
Bennett & Clarke Customer Care
The worst experience ever i bought a…
The worst experience ever i bought a clog and it came nothing like the picture it soo soft and the coulor look nothing like the picture, also the reviews in the website are fake they are AI generated. Dont buy anything form them
26 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback, and I'm sorry the clogs arrived looking different from what you expected, both in how they felt and the colour. That's understandably disappointing, and I'd like to help put it right.
For the record, the reviews on the website are from genuine customers, so that part isn't the case. But your experience with the clogs is what matters to me right now, and I'd like to sort it out. If you email me at info@bennettandclarke.co.uk with your order number, I'll look into it personally and see what can be done.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Very good
The polo fits well across the chest and isnt too short. Difficult to find these days
5 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Ozwald,
Thank you, good to hear. A polo that fits across the chest without sitting too short is exactly what you want, and you're right that it's harder to find than it should be. I'm glad this one got it right for you.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Actually a very decent jacket tbh
Nice jacket for the price. pockets are a decent size and the zip feels sturdy
9 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Otto,
Thank you, this is good to hear. Roomy pockets and a sturdy zip are just the sort of details that make a jacket worth wearing, so I'm glad it's working out well for you. Enjoy it.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Scam: Chinese cheap products
Warning: Please don't fall for these scammers!!! Poor product quality (not upper leather), 3 weeks delivery from China (not a London company as made out on their website), and returns impossible as they would need to be sent to China on the buyer's cost which would cost anything from £40 for sandals. This they know too well and that customers wouldn't bother to return items. Shame I can't add pics to my review for reference. The sandals (Birkenstock fake) came cheaply wrapped in a white plastic bag and the attached label confirms that the upper material is synthetic backed with a cheap fleece material. An absolute scam and I'm embarrassed I fell for it. Be warned and don't buy anything from them! 😡
25 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback, and I'm sorry your order fell so far short of what you expected. I can hear how let down you feel, and I don't want to leave it here without trying to help.
I'd like to look into your order and the return properly. If you email me at info@bennettandclarke.co.uk, I'll go through it personally and do what I can to put things right.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Overall very satisfied
had a question before ordering and received a helpful reply the same day. dress arrived shortly afterwards
13 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Saskia,
Thank you, good to hear. A question always deserves a prompt answer, so I'm glad we could come back to you the same day and that the dress followed shortly after. Enjoy wearing it, and do get in touch any time.
Kind regards,
Claire
Bennett & Clarke Customer Care
Avoid this fraudulent Chinese company…
Avoid this fraudulent Chinese company that pretending to be a British company.
They will send you sub zero quality goods and if you wanted to return they will ask you to keep their garbage and offer 10% refund.
I am currently try to stop them to work under false pretence.
Even the names of their customer service operatives ate fake and use European names.
11 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Thank you for your feedback. I'm sorry you feel this strongly, and I can see you're unhappy with both the order and the way the return was handled. I'd rather understand what's happened and try to help than leave it sitting here as it is.
For what it's worth, the people replying to reviews here are a real customer care team, and I'm one of them. I'd genuinely like the chance to look into your order and your return properly, to see where things went wrong and what can be done to put it right.
If you're willing, please email me at info@bennettandclarke.co.uk with the name or email address used at checkout, and I'll go through it personally and come back to you myself.
Kind regards,
Claire
Bennett & Clarke Customer Care
Lovely colour
The blouse is a lovely colour and looks just like it did online. very pleased with the fit too
8 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Marigold,
Thank you, good to hear. The colour came out just as it looked online, and I'm glad the fit is right and you're so pleased with the blouse. Enjoy wearing it.
Kind regards,
Claire
Bennett & Clarke Customer Care
Shipment comes from China
Shipment comes from China, NOT the UK.
I ordered a week ago and had zero update. I have emailed with no response
24 juni 2026
Omdöme utan inbjudan
Svar från Bennett & Clarke
Hello Jessica-Jade,
I'm sorry, you should have had an update by now, and an answer to your email. That isn't good enough, and I understand the frustration.
There's no need to chase us again. If you send me the name or email used at checkout at info@bennettandclarke.co.uk, I'll find your order, look into where it is, and come back to you myself.
Kind regards,
Claire
Bennett & Clarke Customer Care
Detta är Trustpilot
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