Bell Homes Omdömen 

Bell have been great. They build a very high standard house and they offer a high level of finish. There are options to change and upgrade throughout the process. They were able to work to my timings for build completion although this was pushed back initially but I was still able to continue with the purchase. Friendly team and good communication throughout

Genuinely so grateful for Bell Homes. We have our dream home first of all but anything that has been needed, there has been no issues whatsoever & no questions asked. Above and beyond by Jade & Tom. We really appreciate everything you have done for us since purchasing. All I can say is a really big thank you to you guys.

My whole process dealing with Bell Homes has been very positive from moving in to the present day.
One or two minor snagging problems which are to be expected in a new build were dealt with swiftly and professionally.

On the occasions I have dealt with Customer Service they have responded to my emails very quickly and politely , informing the site manager who very quickly contacted me and arranged for the necessary tradesman to complete the work required.

From the time I decided to buy a Bell Home, I have had absolutely no regrets and would recommend them without hesitation.

After a few initial problems, all snags were rectified after excellent work by Jade (customer services) the works were carried out efficiently. Nothing was too much trouble for Jade, she was very professional and courteous.

We moved into our Bell Homes property less than a year ago, and the entire experience has been marred by a series of significant construction defects and a complete failure of follow-up customer service. The low standard of the initial build is evident, and the subsequent lack of support is wholly unacceptable.

Persistent and Unresolved Construction Defects:
Garden Gates: The initial poor installation of both garden gates has never been properly resolved. Even after a repair attempt, one gate remains insecure, which we were told would require the extensive removal of surrounding stonework to fix.
Staircase Painting: The poor quality of the initial painting on the staircase is still visible. A subsequent attempt to correct this failed, leaving the staircase unsightly.
Front Door Safety Lock: We experienced a serious safety concern when the front door key became stuck. An immediate repair failed, trapping me inside the house. Ultimately, the entire locking system required replacement.
Major Incidents & Disruptions:
Kitchen Ceiling Leak (Water Damage): Four months ago, a serious incident occurred when water leaked through the kitchen ceiling. The cause was traced back to a nail carelessly driven through a pipe by the builders. The resulting repair was highly invasive, requiring holes to be cut in the kitchen ceiling and a guest room wall. Furthermore, my husband had to remove and reinstall all the units in his office due to this damage.
Non-Functioning Oven (Escalating Failure): Our bottom oven has been faulty since day one. Instead of honouring our request for a replacement, Bell Homes has insisted its not their responsibility and we have had to deal with AEG repeatedly sending out engineers. Following the fourth visit, the situation has worsened: the bottom oven is now completely non-functional, and the display on the entire unit is broken. An engineer confirmed today, that the previous repair attempt had compounded the problem. Although the top oven is now at least operational, its display remains broken.

Complete Lack of Support and Recourse:

When I contacted Bell Homes regarding the escalating oven issue, I received an email effectively shirking all responsibility, stating the problem was no longer theirs to resolve. It is a reasonable expectation when purchasing a new home that the appliances, such as the oven, are fully functional.

I had sincerely hoped this latest issue would be fixed today, thereby preventing the need for this review. However, the continuous stream of defects and the total lack of support have made it abundantly clear that we are now stranded. The stress this has caused is intolerable.

Buying a new home should be a joyful experience, not one filled with unending problems and frustrations. Given the complete absence of support and a resolution, I feel I have no alternative but to pursue legal action. The extent of these issues and the poor service is truly unbelievable.