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My issue was diagnosed and dealt with quickly and a replacement Motto2 sent to me all within a matter of a few days.

I bought the Velo 2 for an up-coming UK Coast to Coast trip. Initially I had problems with power consumption on my phone but more of that later. I like the Velo 2 both for recording rides a-la strava, and for navigating routes, for which it is very good, gives you a beep when approaching a turn and 2 beeps when you are there along with a road/turn diagram on the display. Just what I need for the C2C trip. If you go off course it shows a dotted line to get you back on track or re-routes you depending on how you created the route. Back to the power consumption, I found my phone was dropping to 6% after a 3hour ride whereas strava would be down to only 50%, but (and here is the best thing about beeline) the help I got from the team was second to none, they worked with me trying this and that before we all realised that the problem was that I was starting the recording from the app and leaving it open - because it expects to navigate you the app does NOT shut off the screen on your phone like Strava would on a record, and it was this that was draining my phone. Now I can start it from the device or if starting from the app deliberately close it so the screen goes off and the consumption is less than recording with Strava.

Ich benutze Beeline schon sehr lange. Nach ca. 4 Jahren ist mein Moto I Modell beim Update einfach ausgegangen und hat nicht mehr funktioniert. Ich habe den Kundenservice angeschrieben. Innerhalb von 24 Stunden wurde beschlossen mir ein Ersatzgerät zu liefern. Ich musste nur das alte Gerät einsenden. Mir wurden sogar die Versandkosten dafür von Deutschland nach Österreich erstattet. Innerhalb von 7 Werktagen wurde mir nun ein nagelneues Moto II inkl. Halterung gesendet. Einen besseren Kundenservice kann es nicht geben! Vielen Dank!

I regret purchasing this product with a limited lifespan. I hardly used it and when I tried to charge it up recently, the device failed. It's out of the warranty period and the manufacturer offers no solutions other than to suggest upgrading to a newer model. BTW, I found it more useful on my bicycle than on my motorcycle. The turn indicators usually don't activate until you are right at the intersection. It's fine on a low speed bicycle, but pretty much useless when traveling at speed on a motorcycle. Cheaply made and feels like a toy.

My Beeline Moto 2 finally gave up last week with a hardware error which caused the screen to go black/blank and be unusable despite resetting and trying to update via the app. This happened about 50 miles from home so I was back to old school navigation of general direction setting. It was the expensive £180 gun metal grey version and I have used it successfully for several thousands of miles on all my bikes recently. I was particularly gutted to check my receipt once home and it was three weeks over the 1 year warranty period. Typical! I began steeling myself to pay for a new one.

I checked in with the support team and my heart initially sank as they have a one working day turn around time with no one to talk to immediately but a bot. I wasn’t hopeful until they got back to me the following day.

These guys are simply delightful. After going through sending them a video of the issue and providing a copy of my original receipt they offered me a free of charge refurbished replacement device without me even asking. All I had to do was to send my broken one back via registered post and email them a copy of my postage receipt / tracking number.

They even dispatched my refurbished one before mine had been returned. The only cost to me was my postage (theirs was free).

Outstanding customer service #beeline. If only everyone cared this much. Thank you.

Small, smart, simple. Easy to use and an smooth design, easy interface. Was looking for a replacement for my ugly and troublesome phone-frame on my bike. Found it in this nice little thing.
Had some troubles with my account, fault on my side, but the superb support dept helped me out.

Have had their Moto II for almost 2 years, ridden all across Europe with it to full satisfaction. Through bad luck it developed a hardware issue so I had to contact support which was a very refreshing pleasant surprise. Things were solved smooth, friendly and hassle free and I'm back on the road in less than a week. Would absolutely recommend both the product and company to anybody.

Used beeline moto 2 for first time 10 minutes into journey the screen as gone stripey and dull this looks like a common fault reading on the Facebook page
Beeline customer service is terrible don't want to help so I'm left with a £175 paper weight

Beeline isn’t like regular gps devices. It’s simple, small, and gives just the information I need while allowing me to focus on the ride without spoiling the lines of the bike.

The Moto II pairs with an app on my phone which drives the navigation and gps fix, records routes and gives great insights. The app wasn’t without flaws, and when I did spot a critical bug and found what triggered it (notification beeps crashing the voice navigation) I reported the issue via Beeline’s live chat.
The technical team replicated the issue quickly and released a fix within a few weeks, stating in touch throughout and checking that the fix worked for me.

They were well mannered, friendly, and took the issue seriously despite not being a known issue. I’d like to thank Beeline for developing a great little device, and their positive response when things weren’t working as intended.

I had a hardware problem with my device, with a particular error hard to fix. I’m living in Brazil. Technical service just told me to discard the device and they sent my a new one. It arrived incredibly fast. This is one of the best customer service I have received in my life.

Problem with device when received as it wouldn't show navigation. Their support advised me and quickly I now have the device displaying everything properly without having to return the device. Very easy to use and with a simple bike computer it gives me all I need. I have a Garmin but that is now redundant.

I absolutely love this product, and the support is fantastic. I ran into a little problem and they were quick to find me a solution, no questions asked. Keep your professionalism like that and I sincerely hope you grow as a company. Wish you the best!

I had a great experience with their support team. The response time was excellent, and the communication was always courteous and professional.
The issue I was facing was resolved quickly after their guidance, and everything is now working perfectly. It’s reassuring to see a company stand behind its product and provide such efficient assistance.
Overall, a very positive experience. Highly recommended.

Zeer intuïtief in gebruik. Zowel de app als de Velo 2. Niets meer dan het noodzakelijke!

I had a Beeline Moto since at least 2020 and replaced it with a Moto II last year (2025). I have used them under all sorts of conditions and for several thousand miles. When the 1st gen Moto died (early 2025), support from Beeline (communication, options for repair vs, replacement, etc.) was always clear, prompt, and solution-oriented for me, the customer. I appreciate the simplicity of the hardware and the direct interface with the software too. My most recent interaction with Beeline stems from a unit failure. After gathering the information, I was pleased that the company offered to replace the unit upon return of the defective one. I was completely surprised that Beeline, unprompted, offered to reimburse me for the postage.

Beeline has helped me discover a satisfying way to ride my motorcycle. The idea of ​​this little device is intriguing, and its development deserves support. I've had a few issues, and support has been prompt and courteous. I hope many two-wheel enthusiasts can use it to enhance the development of both the (very good) app and the hardware.

First I really enjoy the type of product they offer: unique. Then It's not just the product but also the app behind that is complete; for sure enough to enjoy a trip. I have the Moto 2 in metal and all the quality construction is very awesome and the dimensions and style is perfect for my Brixton 500. In thees days I had to deal with the customer service fo a warranty and they were super! Quinck in the answers and in dealing with all the procedure. Absolutely recommend!
(4 and not 5 because there is always space for improvement)

Beeline’s customer service was excellent from start to finish. The team was quick to respond, listened carefully, and solved my issue without any back and forth. Everything was explained clearly and I felt genuinely supported throughout the process. It is refreshing to deal with a company that values your time and actually follows through. Highly recommended.

Excellent value for money product. I am not good with technology but the Velo 2 is simple to use and it does everything I need functionality wise. This is backed up by exemplar customer service. Chapeau Beeline keep doing what you are doing as you are nailing it.