Bed Kings Omdömen 1 498

I took time off work for the delivery which you cancelled at short notice.
On the rescheduled day you sent a message that delivery would get in the next 30.minutes when I was taking children to school and your driver called a.minute later to say he was at the house.
Two days unpaid leave and having to return to the house at a moments notice is not a good customer experience. If I had missed a delivery you charge £40 to redelivery but care nothing about how your poor scheduling affects the customer.
Very poor service.

Great product at a great price. Quick delivery. Could not fault anything.

Easy to order. Great item.
Problem with delivery but not their fault and sorted in minutes. Very happy and would use again.

Kept me informed about delivery and delivered on time

Very easy to order. The bed is good quality very heavy. Easy to put together taking about an hour or so . Needed 2 people to attach the slatted base frame.
The bed is quite low when complete . We have raised it by 3 inches but this is due to preference only. The headboard is lovely material and colour.
Delivery men very friendly and respectful.

The original date of delivery was cancelled without notifying us, however the new date went ahead as scheduled. The delivery person was on their own and the package was heavy (I thought it was scheduled as a two person delivery), but they were extremely helpful and delivered to exactly where we wanted it. Can't praise him enough!

Took unpaid leave on the scheduled day for delivery. Two days before the delivery was postponed. Took another day unpaid leave. Delivery was notified to be "within the next 30 minutes" when I was taking disabled daughter to school, and very next minute driver calls to say he is at my house so I have to turn back with daughter in daughter in wheelchair until delivery taken.
This is very poor delivery scheduling and costs customer time off work.
If it was the other way around they charge £40 for a re delivery if you are not there.
Not at all happy with this treatment.

All in, the buying experience has been top notch. Bedroom furniture ordered on-line, delivery time & date was as stated. The driver kindly took our delivery into the garage as I am disabled & couldn't do it myself. Everything was a great price compared to other retailers. Very happy with my purchase and would definitely recommend Bed Kings.

Chris was so lovely and lovely service easy kind and perfect all the way through thanks xxx oh and beds look good! Good value for money

As reported by other reviewers, we ordered a chest of drawers from Bed kings - there was a lead time on the delivery which was to be expected but received a message after a six week wait to say the business had ceased trading and to contact my card provider to get my money back. Just looked on the website and the business seems to be very much trading and I can order the same drawers. I recommend steering well clear of this dodgy set-up.

BEWARE same company that just ceased trading and kept my money!
Placed an order over a month ago, long lead time was expected. Rang about 4 weeks later was told it was expected the following week. The company then emailed and said they had ceased trading. No refund lost nearly £800. Phoned today and someone answered. But they told me they had taken over the business but not interested in helping out past customers. They are just the same people starting again and writing off any money they owe customers who placed orders in good faith.

Terrible Experience – Avoid at All Costs!

I had an awful experience with this company and feel completely scammed. The product quality was poor. Trying to return it was a complete nightmare. The return process was disorganized, and dragged out for weeks with no clear instructions or support.

I reached out for a refund and have been waiting over a month with no resolution. No one answered my emails, and after calling repeatedly for TWO WEEKS, I finally got through to someone who casually informed me that the company had been recently bought, the old Bed Kings went bankrupt, and they can’t help me with the refund from my original order.

There was zero communication about any of this. Completely unacceptable. I would give zero stars if I could. Avoid this company at all costs!

Delivery 3 weeks late.
No communication.
No picking up the phone.
No reply to emails
Delivery incomplete
Quality of materials below expecting considering price tag
Never again

Order a shoes storage on the 30th May. Still hasn't arrived. The don't reply to emails and the number just says its closed. Had to go to my bank to try and get my money back

Easy to get hold off, good samples. Delivery team very good. Lovely product.

Seen other reviews stating they have gone bust which makes sense. I placed an order on 18/7/25 then randomly on 22/7/25 had an email saying they can't continue with the order and my order has been cancelled and not yet refunded. Ive called emailed even live chatted and no result. The opening times dont make a difference ive called everyday during opening hours and got an answer phone to say they are shut and to leave a message. I left several but my last message was that ive now had to raise a dispute with my bank. Within 10 minutes I get an email saying your refund was issued on 22/7/25 and to allow 10 working days for refund. Which by the way isn't what it states on there website. Id really not recommend at all. I should of looked at the reviews prior to ordering. Im now waiting for 374 pound to be refunded. DO NOT ORDER FROM THIS COMPANY.

Scam. Took my payment and now they are claiming to be come out of business. I look at their website and you can still buy stuff.

I ordered a chest of drawers in June. I have been calling and emailing re delivery and no response.

I want my money back ASAP but I cannot even start the process as there is no one to speak to!!!

I place my order in mid June. I have emailed and no response back to any emails. I have phoned on numerous occasions, but only once, 10th July, has the phone call been answered. the chap was lovely to deal with. i have emailed back the required delivery details, but am still no further ahead with my order. when you phone now it says the office is closed, but the web does not have them being on holiday. You are give the option to leave a message, which I have done twice, but still no calls returned. Mean time, I've paid for goods and still not received anything

Would give 0 if I could. Ordered my furniture almost 2 months ago and still havent received it. They notified me that they would deliver in 19thof July and the same day the delivery company said they didnt provided them with the items. No communication of any updates. Save yourself some time and headaches, dont buy from this if you want to get something within their promised "delivery time" of two weeks.