Bclm Omdömen 78

TrustScore 2.5 av 5

2,7

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Had an 'unchained' pass from when went 05-05-2025, was unable to go before 04-05-2026 so asked if they could extend it by 1 day to allow for a re-visit on 05-05-2026, answer was no. Shame it's not be... Se mer

Betygsatt 1 av 5 stjärnor

Visited once - lovely place but did not see it all as I struggled with a bad knee. Wanted to come back. However I am booked in for a knee replacement and asked the Museum if I could extend my ticket... Se mer

Betygsatt 4 av 5 stjärnor

Went to the black country museum yesturday. I would definitely recommend visiting. I was not sure what to expect did enjoy the experience. The staff there were very helpful. We were all looking forw... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant day out and a step into the Victorian to 1950's eras. The fish and chips are fried in beef dripping and taste fabulous. A trip down the mine is very entertaining. The pub has real beer and... Se mer

Företagsinformation

  1. Arvsmuseum

Skrivet av företaget

The Black Country Living Museum in Dudley, West Midlands, is a unique open-air museum featuring rebuilt historic buildings. Visitors can journey through over 250 years of history, from the Industrial Revolution to post-war prosperity, brought to life through immersive living interpretation.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

78 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Attended the Haloween nights event on…

Attended the Haloween nights event on the 26th of October which was overcrowded, queues everywhere, overpriced stalls selling food and could not get anywhere near the chip shop due to a queue which trailed as far down as the canal barges. The entertainment inside the houses was really poor and nothing was offered to the children who became bored very easily. The only half decent attraction was the mines however after the front people in the group were jumped out at, it kind of ruined the effect for the other people at the back. We won't be returning.

26 oktober 2024
Omdöme utan inbjudan
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Svar från Bclm

Hello there. We are very sorry to hear you are disappointed with your visit. Please do know that we always work hard to keep getting better. If you have any suggestions about how we can improve our services, please send an email to feedback@bclm.com

Betygsatt 4 av 5 stjärnor

Had a brilliant day

Had a brilliant day especially down the mine, George I think his name was who took us down was brilliant and explained everything so well even tho it was just the two of us who went down with it being quiet was still an amazing experience. we will definitely be returning in the summer with hopefully a bit more going on in the streets.

2 oktober 2024
Omdöme utan inbjudan
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Svar från Bclm

Thank you so much for your great review, bab! We will share this with our colleagues to let them know to keep up the amazing work. Best wishes – we hope to see you very soon

Betygsatt 5 av 5 stjärnor

Peaky Blinders Event at BCLM

Had an absolutely amazing night at The Peaky Blinders event last night..the staff and volunteers were really helpful and the whole atmosphere was electric..loved it!!

28 september 2024
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Svar från Bclm

Ow do! Thank you for your review. We are glad you had a great time walking around the Peaky Blinders film locations and participating in the event. We can't wait to have you back, kid!

Betygsatt 5 av 5 stjärnor

group trip

Went to black country museum, nice day out ,excellent displays ,excellent fish n chips, friendly service and staff helping with disabled people wheelchair users, the school display was good, fun fair excellent, iron monger display was excellent with the talk about the chain and anchor made for the titanic and the 20 horses n trailer to transport from there to Netherton, both sweet and cake shop good, gift shop at main entrance well worth a visit on the way in or out , nice to ride on the old bus as well, well worth a visit

4 september 2024
Omdöme utan inbjudan
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Svar från Bclm

Ow do, bab! We are very pleased to know that you enjoy so many things of our Museum, including our fittle', the tours, chatting with our colleagues and enjoying a ride in our vintage vehicles. We cor wait to welcome yow back very soon, bab!

Betygsatt 3 av 5 stjärnor

Not as good as it used to be

Not as good as it used to be. Expensive for a family. Less informative as fewer staff about to demonstrate and explain. Long queues for the mine - why not provide timed tickets on entry?
At 2.20, we could not find anything to eat for lunch. Pub only had 2 rolls - there were 4 of us! Institute Cafe had no food left (having run out of sandwiches and jacket potatoes), cafe above pub stopped serving at 2.20. This left only fish and chips which had a very long queue. Not ideal when you have two hungry little ones! If you go, take your own food!

8 augusti 2024
Omdöme utan inbjudan
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Svar från Bclm

Thank you very much for letting us know about your experience. We are disheartened to hear that you feel unhappy about your visit. We would like to take the opportunity to speak to you further to discuss your visit in depth. Please send an email to feedback@bclm.com. We look forward to hearing from you.

Betygsatt 1 av 5 stjärnor

Very expensive for what it is

Very expensive for what it is, some staff most unhelpful. Will not be in a rush to go again.
Blists hill / Ironbridge gorge museums much more interesting and good value.

23 juli 2024
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Svar från Bclm

Hi there. Thank you for taking the time to give us your feedback.

Betygsatt 1 av 5 stjärnor

Overrun with school children, far too many visitors!

We’ve visited the Black Country museum before and enjoyed the visit, however we didn’t enjoy our visit today. We visited with our son and daughter-in-law, paying over £100 and it was spoilt by hundreds and hundreds of school children! Every house, every shop were full of children, the museum should definitely have a limit on numbers. Very disappointed.

5 juni 2024
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Svar från Bclm

As an educational charity, welcoming schools is an important part of what we do, but we aim to deliver a great experience to every single visitor, and we sincerely hope that we can improve on this next time. Tara-a-bit, bab!

Betygsatt 3 av 5 stjärnor

The museum is lovely to look round

The museum is lovely to look round. We went a relatively quiet day so lots of space and time to wonder around. The only spoiler was Hobbs and son fish and chips. It took an hour and half to get food!! Poor service and no proper apology and rude once we actually got food

24 maj 2024
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Svar från Bclm

Thank you very much for letting us know about your experience. We ay kidding when we say that we take our visitor’s feedback very seriously. Please get in touch by contacting feedback@bclm.com and let us get better for you!

Betygsatt 2 av 5 stjärnor

Not the attraction it used to be

What should be and in the past has been an interesting, educational and enjoyable day out turned into a wast of money on this occasion. Overrun by dozens of schoolgroups who were given total priority by the BCLM staff leading them - pushing ahead of other paying visitors. Many shops not open & the rest full of children with more queing outside. The high street area had more than 6 groups of 20-30 children in and out of the shops all the time we were in the area. Few guides to explain the history of the few other open properties. Plus food expensive and service slow. Final insult to add to the £80 paid for 3 of us to visit was having to pay £3.50 to get our car back.

Suggest if you want to visit, and it could be a very worthwhile visit, then check and make sure there are no school parties visiting that day as they are clearly given prioirty. Not the place it used to be.

8 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

black country museum is phenomenal I…

black country museum is phenomenal I would 100% recommend to anyone interested in history or who just want to know more about the old black country. I personally enjoyed the staff and more specifically Richard he was funny and very informative i asked plenty of questions and he told me everything i wanted to know and more without even such as a sigh he was amazing and so is this museum.

7 maj 2024
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Betygsatt 5 av 5 stjärnor

Absolutely fantastic day out

Absolutely fantastic day out, staff lovely and so knowledgeable, so much to see and do , great places to eat
Well worth the entrance fee could spend all day there easily

7 mars 2024
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Betygsatt 1 av 5 stjärnor

Absolutely shocking value for money

Absolutely shocking value for money. Also misleading advertising with NO mine opening on evening and hiding behind “H&S” rubbish when it solely comes down to cost !
We will NOT be attending again.
Back in the day this was a fantastic Xmas evening event which was always sold out before November ! Being able to get tickets still available on the Night of visit ( Fri 22nd Dec 2023 ) speaks volumes. The Fish & Chips was always a good experience, however charging £3.75 for just a cone size of chips now is just “thieving”…

Deserves to be closed down and the way it’s going that’s what will happen and it will serve them right for robbing the General public !

22 december 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

What a lost opportunity - very disappointing

What a lost opportunity! On the day of our visit (3rd November 2023) most of the buildings were unoccupied (nail making, rolling etc) and with no staff or signage - we learnt nothing!
We did see one piece of 'hot metal' when a demonstration was given of making a chain link by a totally disinterested young man! The demo was signed to start at 3.30pm and by 3.35 it was all over! No explanation of how many links a man would make in a day, earnings etc etc.
That was the only hot forge working available to see.
We had a good tour of the 'mine' by Mick (thank you Mick!) who made it very interesting and we could ask him questions after. Clearly an enthusiastic guide.
But generally a few staff dressed in period costume but in the wrong period 'zones' . They didn't engage with visitors and generally looked disinterested.
The senior management of this venture need to get a grip! Get signs (numbered to relate the the hand out map) made with an explanation of each building, what it was used for etc even if they can't afford or get all the staff the place clearly needs. That would cost just a few thousand pounds.
The entrance building must have cost millions of pounds but the rest of the museum is very poor indeed. We liked the ash footpaths etc - creating a true feeling of the age - but what a huge lost opportunity. We were very disappointed indeed.

3 november 2023
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Betygsatt 4 av 5 stjärnor

We enjoyed exploring the shops and…

We enjoyed exploring the shops and houses and riding on the red bus. I appreciated the living history staff and volunteers, in particular their clothing. They were all really kind and and helpful.
We would have liked a cup of tea and a healthy vegan snack. A free bowl of gruel, vegetable soup or a hunk of bread would have been so wonderful!
However we were in the grounds for 4.5 hours and tried 2 different and very slow moving queues. We gave up and just had the water and biscuits we had brought with us. The previous time we had not expected the food prices to be so high so went hungry. How very in keeping with the1930s! Apart from that we loved the domestic details everywhere. A wonderful 5th visit all in all.

21 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Staff, amazing memories

The people who work at the museum from the moment my friend and I entered through the gates was absolutely amazing...their knowledge was fantastic...from the ladies in the house's and the chemist, the sweet shop, the record shop to Richard who was in charge of the hardware shop, he was not only funny but very knowledgeable.. memories came flooding back ..
The 1950s/60s street was brilliant, standing in the phone booth and hearing the time was fab and as I said lots of memories came back..we were told off by the school master being in the Elephant and Castle and not in class ..epic 😅 😅 the food in the working institute was fab...everything about the day was just absolutely brilliant...the return visit will be absolutely wonderful too .

28 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great day out at a reasonable price

Great day out at a reasonable price. I love the BCLM, you get an unlimited yearly pass when you buy a day ticket which is around £23. I love seeing all the old buildings, businesses and vehicles. You can have fish and Chips, a few dinks in the old pubs or I take my own pack lunch. Staff are knowledgeable and friendly. There is even some old buses that you can hop on and off if you don’t want to walk. Personally I think it’s great value for money.

21 augusti 2023
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Betygsatt 4 av 5 stjärnor

We went today 14/08/23 on our 47th…

We went today 14/08/23 on our 47th wedding anniversary, last time I went was pre covid. We had a gentle walk around. It was good to see that more streets are being added and will open in 2024. However it would be good to spend some monies on the building that are open. The upstairs windows need new curtains/nets. People were poor but were very house proud. The gardens also looked very unkempt. Saying this we enjoyed the day and staff were very friendly and helpful. If we lived nearer I would enjoy volunteering there.

14 augusti 2023
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Betygsatt 2 av 5 stjärnor

Disappointed

Car parking: signs and information isn't clear on where you can park/whether you're in fact parked in the Zoo carpark or the museum's, if you're uncertain then this is an issue when purchasing a token to exit the carpark. We weren't the only ones having to walk back to the gift shop to exchange our token for the correct one to be able to leave!
Queues! Everywhere! Despite purchasing tickets online we had to wait in line to enter. It was a really hot day, so not nice to have to wait 20 minutes to buy just a bottle of water. (On a couple of occasions). I feel that it was too crowded, almost every property we visited we had to wait or squeeze past others, just too crowded!
Some staff in shops appeared bored & uninterested but the young guy in the gentleman's outfitters was brilliant! Very friendly, informative & entertaining!
I had fond memories of a previous visit a number of years ago but sadly not so fond after today's.

10 augusti 2023
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