Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Se mer
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There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Se mer
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Noah did extremely well in looking after us especially as he is very new to the job. He was attentive and polite and we were very happy with our experience. Craig was also extremely helpful and overa... Se mer
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Företagsinformation
Skrivet av företaget
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Kontaktuppgifter
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Storbritannien
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Utmärkt
878 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Joe sorted me out…
Joe sorted me out with a 2nd hand Corsa, really pleased with the car and service I recieved. The only downside was point of contact. I was seen by staff looking at cars yet nobody approached to ask if I needed help. Would have been nice if someone had just said hello.
27 april 2026
Svar från Baylis Group
Sean, thank you for taking the time to leave us a 4 star review. It is lovely to hear that Joe provided a lovely service whilst purchasing your new Corsa. It is a shame to hear that the initial point of contact was not quite up to the standard of service we aim to provide. I will be sure to pass along your feedback with the aim of being more mindful of this. Baylis Customer Care.
After Sales Service Very Bad
The sales process for getting the car was intense. I was contacted very regularly and sales man followed up every week.
However, once I got the car and called/emailed to complain about problems with the tyres, windscreen wiper and a noise coming from the engine, 3 months later, I haven't heard back from this company.
And I paid an extended warranty, to cover issues like these.
I'm very disappointed and won't buy any future cars from them.
29 januari 2026
Svar från Baylis Group
Hi Gbonju,
Thank you for taking the time to leave your review. I am very sorry to read of your experience and the concerns you have raised following the purchase of your vehicle.
Unfortunately, we have been unable to identify you from the details provided on Trustpilot, and as such we have not been able to locate your records or any previous contact. We would very much like the opportunity to investigate this matter further and assist in resolving your concerns.
Could I kindly ask that you contact us directly at info@baylis.uk.com, providing your full name, vehicle registration number, and any previous correspondence details so that we can look into this for you as a priority.
We look forward to hearing from you and working towards a resolution. Baylis Customer Care Team
Well done Baylis…
We would like to say what an enjoyable experience we had today dealing with Alex at your garage. We had a very good welcome snd nothing was too much trouble. There is a very friendly atmosphere in your showroom. We look forward to returning. Christine Spencer
30 april 2026
Omdöme utan inbjudan
Svar från Baylis Group
Christine, thank you for the 5 Star review. I am pleased to hear you had an enjoyable experience with us recently and that you had a lovely welcome. We also look forward to your return, take care, Baylis Customer Care.
Svar från Baylis Group
Kelly, thank you for the 5 Star review. I am pleased to hear the team were thorough and provided great customer service. We hope to see you again, Baylis Customer Care.
Baylis Stroud
Just had a fantastic experience with James and Louis at the Baylis Stroud car dealership during the viewing and purchase of an MG4 EV. There was no hard sales tactics just very helpful and were able to answer all my questions. I would 100% recommend Baylis Stroud. Good luck to Louis on your training.
27 april 2026
Svar från Baylis Group
Thank you for the 5 Star review. It is lovely to hear of your fantastic experience with us recently. I will be sure to pass along you kind words to James and Louis who answered all of your questions, without pushing a hard sell. We hope you are enjoying your MG4, Baylis Customer Care.
Needed emergency repair to light…
Needed emergency repair to light cluster. Immediate attention and temporary fix completed. Permanent repair organised and completed. Fitter and staff faultless. Cheery, efficient expert
19 april 2026
Omdöme utan inbjudan
Svar från Baylis Group
Roy, thank you for the 5 Star review. It is great to hear we were able to see the vehicle immediately and then organise to repair the vehicle in an efficient manner. I will be sure to pass along your lovely feedback. Baylis Customer Care.
Joe at your Worcester branch was very…
Joe at your Worcester branch was very helpful and not pushy, a quick and easy process, many thanks.
26 april 2026
Svar från Baylis Group
Raymond, thank you for the 5 Star review. I will be sure to pass along your thanks to Joe for all his help, and ensuring the process was quick and easy. We hope to see you again soon, Baylis Customer Care.
James was great
James was great, very friendly, professional and helpful to us, the sale went efficiently and we would like to take this opportunity to say thankyou again.....
P.s we've just discovered the car horn doesnt work! So we will pop in soon
26 april 2026
Svar från Baylis Group
Kim, thank you for the 5 Star review. I will be sure to let James know you found him to be professional, helpful and friendly throughout. We can only apologise that the horn function wasn't flagged during the sales prep of the vehicle, but we will endeavor to get this rectified when you bring the vehicle in. Baylis Customer Care.
Great service from start of purchase to…
Great service from start of purchase to finish
18 december 2025
Svar från Baylis Group
Thank you for the 5 Star review. I am pleased to hear you received great service from start to finish during your recent visit. We hope to see you again soon, Baylis Customer Care.
Svar från Baylis Group
Sue, thank you for the 5 Star review. I am pleased to hear that the team were pleasant and friendly during your recent visit. We hope to see you again, Baylis Customer Care.
Always great customer service
Always great customer service. Every visit spot on especially sian and Jack. Thankyou guys
27 april 2026
Omdöme utan inbjudan
Svar från Baylis Group
Amanda, thank you for the 5 Star review. I am pleased to hear that we continue to provide great service. I will be sure to pass along your thanks to Sian and Jack too, Baylis Customer Care
Excellent service and genuinely great to deal with!
Just taken delivery of a Swift from Baylis Hereford . Sim was our sales consultant, and he could not have been more helpful. No hard sell, just good service - and he was genuinely happy to help us and answer our questions. The whole process was easy - they delivered the car within four days, the drivers who delivered it were also fantastic, and made sure to show me All of the features and made sure that I understood the different features was happy with everything . Great service, and really nice after sales too :)
24 april 2026
Svar från Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear you had such an amazing experience with us recently. I will be sure to pass along your feedback to Sim for being so helpful, and making everything so easy! We hope you are enjoying your new Swift, Baylis Customer Care.
GARY was1st class
GARY was1st class
Went out of his way to explain everything to me , sorted the delivery of my new car, can’t fault the service he gave me.
⭐️⭐️⭐️⭐️⭐️
25 april 2026
Svar från Baylis Group
Rose, thank you for the 5 Star review. It is lovely to hear that Gary was 1st class and that he went out of his was to explain everything and arranged the delivery of your new car well. Enjoy, Baylis Customer Care.
Took my Motability car to be serviced…
Took my Motability car to be serviced for the first time.
Wasn't asked for my key when I dropped off my car so ended getting half way home to have to go back to drop it off.
I was given a loan car that was unroadworthy. I went to use the screenwash to be blinded by what ever had been used as a liquid. And the service brought up that I needed 2 tyres changed but was told the wrong tyre. Won't be going back. Will go to my local Baylis garage.
20 april 2026
Omdöme utan inbjudan
Svar från Baylis Group
Dear Ann Marie,
Thank you for your feedback, and I’m sorry to hear about your experience.
I apologise for the inconvenience caused at drop-off, the issues you encountered with the loan vehicle, and the confusion regarding the tyre advice. I will review these points with the team.
Thank you for bringing this to our attention, Baylis Customer Care Team .
Brilliant team looking after us with…
Brilliant team looking after us with first class dog sitting whilst we took our test drive!
22 april 2026
Svar från Baylis Group
Derek, thank you for the 5 Star review. It is lovely to hear that the team were great, and provided a first class dog sitting service whilst you went on a test drive. We hope you are enjoying your new car. Baylis Customer Care.
Svar från Baylis Group
Claire, thank you for the 5 Star review. I am pleased to hear that the service was amazing from start to finish, we hope to see you again. Baylis Customer Care
helpful staff and good service
24 april 2026
Svar från Baylis Group
Sue, thank you for the 5 Star review. I am pleased to hear the team were helpful and provided good service. We hope to see you again in the future, Baylis Customer Care.
Great experience
Great experience, brilliant staff especially Gary couldn’t do enough to help me
Will only buy my cars from Bayliss Evesham
23 april 2026
Svar från Baylis Group
Tim, thank you for the 5 Star review. I am pleased to hear you had such a great experience and that the team, especially Gary, were brilliant. We look forward to seeing you again, Baylis Customer Care.
Dealing with Sim the salesman as I’ve…
Dealing with Sim the salesman as I’ve dealt with him before. Very nice chap, very helpful.
22 april 2026
Svar från Baylis Group
Mark, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to Sim, who continues to be helpful. Take Care, Baylis Customer Care.
Always a friendly experience
Always a friendly experience, after 26 years of excellent service I have no intention of going anywhere else even though I live over 20 miles away
20 april 2026
Svar från Baylis Group
Raymond, thank you for the 5 Star review, but also the years of continued custom and loyalty you have shown us for the last 26 years. I am pleased that in that time we have continued to provide an excellent level of service and that the team remain friendly. We look forward to seeing you again soon. Baylis Customer Care.
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