Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Se mer
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There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Se mer
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Noah did extremely well in looking after us especially as he is very new to the job. He was attentive and polite and we were very happy with our experience. Craig was also extremely helpful and overa... Se mer
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Företagsinformation
Skrivet av företaget
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Kontaktuppgifter
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Storbritannien
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Utmärkt
878 omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Extremely poor communication and seemingly predatory diagnostics.
Deeply disappointed by our experience with this branch today. My husband booked in our 21 plate Mokka after carefully checking that the diagnostic would be at no charge due to the nature of the fault it is experiencing. He asked multiple times to ensure that it was the case and was reassured that it would be.
We dropped it off this morning to find that that wasn't the case and that we would be expected to pay the diagnostic fee. While we can understand the purpose of the fee, not honouring the quote we received specifically from this branch has left us quite baffled. Had we not been told it would be a free diagnostic we absolutely would have taken it elsewhere.
We have just received the report and rather than exploring other potential solutions (such as a software update that it has not recieved since new), we have been quoted nearly £1,000 for a new camera which will "hopefully" fix the problem according to the report. We are disappointed that if we are dealing with hopefully, no other simpler fixes could be explored first. Extremely poor communication and seemingly predatory diagnostics.
16 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Our Mokka-E is 4 years old
Our Mokka-E is 4 years old, £35k new (now worth barely 10) thousands spent on only Vauxhall Servicing and they have quoted £1000 for a new camera which will "HOPEFULLY" fix the fault. They don't know if it will or wont?! Its a Vauxhall, they are Vauxhall. Why would I ever pay £1000 with no idea if it will fix it.
16 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Very good service from Baylis Ross-on-Wye
We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car.
15 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Thank you for the 5 Star review. I am pleased to hear that Elliot was courteous and friendly, taking the time to explain everything without applying pressure. We hope you are enjoying your new car, Baylis Customer Care.
All very polite and helpful pleasure to…
All very polite and helpful pleasure to buy the Mokka from couldn’t do any more if they tried 👏👏👏
10 juni 2026
Svar från Baylis Group
Nicholas, thank you for the 5 Star review. I am pleased to hear that the team were polite, helpful and a pleasure to deal with during the purchase of your Mokka. Take Care, Baylis Customer Care.
Svar från Baylis Group
Alan, thank you for the 5 Star review! I am pleased to hear that the team were excellent and provided professional customer service! Baylis Customer Care.
Amazing experience
Amazing experience, first time buying a brand new car, i felt that everyting was explained clearly and very attentative. Nick kept in touch with me all the time with any updates,
8 juni 2026
Svar från Baylis Group
Thank you for the 5 Star review. I am pleased to hear you had such an amazing experience with us recently and that you felt that everything was explained clearly and that they were attentive, keeping you updated. Take care, Baylis Customer Care.
Svar från Baylis Group
Lucy, thank you for the 5 Star review. It is lovely to hear that the team were professional and helpful during your recent visit. Take Care, Baylis Customer Care.
It was great
It was great , we were given a test drive staight away left alone to look over car and talk, it was a simple and easy prosess wich our sales person was 100% on the ball. Freindly and knew his stuff, many thanks great customer service
4 juni 2026
Svar från Baylis Group
Gavin, thank you for the 5 Star review. I am pleased to hear that the team were friendly and knowledgeable, allowing you to take time after the test drive to discuss and process your options. I will be sure to pass along your thanks, Baylis Customer Care.
Great Company To Deal With.
All the staff we spoke to were friendly, helpful and professional.
2 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
John, thank you for the 5 Star review. It is lovely to hear that the whole team were friendly, helpful and professional during your recent visit. We hope to see you again in the future, Baylis Customer Care.
Service was great.
Service was great.
Nicole in Gloucester kept me up to date on everything. Didn't add any costs without speaking to me first.
Would definitely recommend on great service.
5 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Dan, thank you for the 5 Star review. I am pleased to hear that Nicole kept you up to date and fully informed throughout. We appreciate the recommendation also, Baylis Customer Care.
Excellent service received from Darrell…
Excellent service received from Darrell at Worcester Baylis. He is polite and exceptionally helpful. Very impressed with the service I received from him. I would highly recommend him and Baylis Group.
Carol Cooper
4 maj 2026
Omdöme utan inbjudan
Svar från Baylis Group
Carol, thank you for the 5 Star review I am pleased to hear that Darrell was polite and helpful and provided great service during your recent visit. We appreciate the recommendation also, Baylis Customer Care.
I have bought two cars from Baylis in…
I have bought two cars from Baylis in Evesham and always had a great experience from both the sales and service department. Gary in the sales department is absolutely wonderful- always so friendly, chatty and patient. He is never pushy or condescending and I trust his advice 100% Alex and the service team are also very patient and accommodating. They explain everything simply and I always feel I can trust their advice and guidance about my car. I wouldn’t go anywhere else now!
4 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Rachael, thank you for the 5 Star review. I am pleased to hear you continue to have great experiences with both the sales and aftersales teams. I will be sure to let Gary know how friendly, patient and chatty he was. We hope to see you again, Baylis Customer Care.
Svar från Baylis Group
Jacquie, thank you for the 5 Star review. I am pleased to hear that the team were friendly and helpful, answering all the questions you had. We hope to see you again in the future, Baylis Customer Care.
Good experience
I went into baylis evesham looking for a vauxhall mocka, had a test drive, no presure was put on me at any time.
Went away, came back asked a few questions , lea was very good ,showed me a few options i could have with the car, all in all very good
31 maj 2026
Svar från Baylis Group
Mandy, thank you for the 5 Star review. I am pleased to hear that you had such a positive experience with us recently and you didn't feel any pressure but felt you were able to make an informed decision. Take Care, Baylis Customer Care.
Svar från Baylis Group
Debbie, thank you for the 5 Star review. It is lovely to hear that Martin was excellent during your recent visit, We hope to see you again, Baylis Customer Care.
My experience with Baylis from start to…
My experience with Baylis from start to finish was very good, I would like to mention Callum, the young man who sorted me out with my new car, very polite and knowlegable.
1 juni 2026
Svar från Baylis Group
Carol, thank you for the 5 Star review. I am pleased to hear that your recent visit to us went well. I will be sure to pass along your kind words to Callum who was polite and knowledgeable during the process. Take Care, Baylis Customer Care.
Keith was really helpful and the…
Keith was really helpful and the process was simple and explained well
1 juni 2026
Svar från Baylis Group
Marie, thank you for the 5 Star review. I am pleased to hear that Keith was really helpful and made the whole process simple, explaining everything well. We hope you are enjoying your new car. Baylis Customer Care.
Worcester branch cant fix cars!!!!! They know how to scratch them!
Took car in to worcester last year with a fault it took 3 trips there for them to fix it (coolant valve fault coolant kept leaking worcester told me nothing wrong with car wvery time i took it in however there wasnt any coolant in so knew there was a fault!!). This year took car in with a different fault 3 times and they still havnt fixed it (alot of error messages are coming up and car tells me to pull over and turn car off the car wont drive and go into drive mode). They do not seem very knowledgeable at all about the car (vauxall vivaro life) they keep having to get a specialist in to check it over, its only a year old and its been in to be fixed multiple times. Last time we took the car in it came back with scratches along the side of the car which I wasnt happy with so reported this but no one got back to me. The car still isnt fixed and has broken down while we was ln holiday worst garage i have had dealings with they have no idea how to fix cars, i have now changed vehicle to a more reliable company.
Evesham dealer ship did put a dent jn the came car when I took it to them for a service but they fixed it straight away although they didnt tell me about the dent to begin with we noticed it once picked car up and had to report it to them however it didnt take them long to fix the dent and they did a good job with it.
1 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Thank you for taking the time to leave your feedback. I am sorry to hear that you remain unhappy following your visits to us.
Having reviewed the history of your vehicle, I would however like to provide some additional context around the issues raised.
A number of the faults reported were intermittent in nature and, on more than one occasion, our technicians were unable to replicate the concern despite carrying out inspections and checks. As I am sure you can appreciate, this can make diagnosis particularly difficult, especially with modern vehicles that rely heavily on electronic systems.
I can also see that there were delays surrounding the battery replacement whilst authorisation and payment approval were being discussed directly between Motability and yourself, which unfortunately was outside of our control. Once authorisation was received, the repair was completed accordingly.
With regard to the scratches mentioned, we take the care of customers’ vehicles extremely seriously and, following inspection whilst the vehicle was on site with us, we were unable to identify any evidence that damage had occurred during our care.
Whilst I appreciate you have decided to change vehicle, I do feel it is important to clarify that our team did spend considerable time attempting to assist and diagnose the concerns presented. Nevertheless, I am sorry that you were left dissatisfied with the overall experience. Baylis Customer Care Team
Svar från Baylis Group
Priscilla, thank you for the 5 Star review. I am glad you felt the process was easy during your recent visit. We hope to see you again soon, Baylis Customer Care.
Explained well every thing I asked
Explained well every thing I asked, friendly, nothing to much trouble to help,very knowledgeable.i collected my car on 23rd may, very happy
27 maj 2026
Svar från Baylis Group
Carole, thank you for the 5 Star review, I am pleased to hear that you had such a positive experience with us recently and that everything was explained well, with the team being friendly throughout. Enjoy your new car, Baylis Customer Care.
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