Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Se mer
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There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Se mer
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Noah did extremely well in looking after us especially as he is very new to the job. He was attentive and polite and we were very happy with our experience. Craig was also extremely helpful and overa... Se mer
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Företagsinformation
Skrivet av företaget
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Kontaktuppgifter
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Storbritannien
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Utmärkt
878 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Craig McClellan Excellent
Fab experience from start to finish, no delays, friendly, prompt, 1st customer service, love my new car.
1 augusti 2026
Svar från Baylis Group
Leanne, thank you for the 5 Star review. It is lovely to hear that you had such a fab experience with us recently and that there were no delays during your visit. We are glad you love your new car, enjoy! Baylis Customer Care.
Svar från Baylis Group
John, thank you for the 5 Star review. I am pleased to hear the team were very friendly, helpful and provided good communication, we hope to see you again in the future, Baylis Customer Care.
Great service - Ross on Wye
We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car
Everything was explained and the guys had so much time to explain everything about the car and associated support such as warranty and care plan.
There was apparently no limit either with explanation or with long test drive.
16 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Mark, thank you for the 5 Star review. I am pleased to hear you had such a positive experience with us recently and that Elliot was courteous and friendly, taking the time to explain everything without applying any pressure. We hope you are enjoying your new car, Baylis Customer Care.
Take your money give you a dirty car…
Take your money give you a dirty car and false promises. If you call either messages are not passed on or they don’t contact you back.
Typical dealership service sweetness and light until they have your money.
1 juli 2026
Svar från Baylis Group
Thank you for taking the time to leave your feedback. We're very sorry to read that your experience has left you feeling this way, as it's certainly not the level of service we aim to provide.
We would like the opportunity to understand what has happened and resolve any outstanding issues. A member of our management team has been trying to contact you but has so far been unable to reach you.
If you're happy to do so, please contact us directly or let us know the best number and time to call. We would genuinely appreciate the opportunity to discuss your concerns and see if we can put things right. Baylis Customer Care Team
Undecided
I genuinely don’t know what score to give so it may be fair or unjust .
Having seen a car I liked ,test drove and put a deposit on , I asked for a rear view camera to be fitted, my understanding was this would be done within a week .
The week passed and no camera whoever was told it would be in next few days , I was due to go on holiday so asked it was possible to have camera fitted before I go ( as I’d need the car ) thinking job done , collect car go on hols .
We are now 10 days plus after first seeing the car …… only to get told wrong camera sent !
So I collected car, minus camera and went on my hols. …. I’ll sort camera after Hol .
The phrase over promised and under delivered seems apt …. Some honest communication would have been appreciated.
17 juli 2026
Svar från Baylis Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the standards we strive to provide.
We completely understand how disappointing it must have been to expect your rear view camera to be fitted before collecting your vehicle, only for this not to happen. We appreciate that clearer, more proactive communication throughout the process would have made a significant difference, and we're sorry that we fell short in this instance.
While the incorrect camera being supplied was an unforeseen issue, we recognise that this does not change the inconvenience caused to you, particularly with your holiday plans. This is not the level of service we aim to deliver, and we sincerely apologise for the frustration this has caused.
We hope you have a wonderful holiday, and we look forward to welcoming you back afterwards so we can complete the installation of your rear view camera as quickly as possible and leave you with a much more positive impression of our service.
Thank you again for your honest feedback. It helps us identify where we can improve, and we appreciate the opportunity to put things right. Baylis Customer Care.
Good customer service
17 juli 2026
Svar från Baylis Group
Gerald, thank you for the 5 Star review. I am pleased to hear that you received a good level of customer service during your recent visit. We hope to see you again, Baylis Customer Care.
I have previously bought from Baylis…
I have previously bought from Baylis and the service I received from Gary Barney was excellent. Even though we had moved 150 miles away the level of service was still maintained.
18 juli 2026
Svar från Baylis Group
Ian, thank you for the 5 Star review. Firstly we would like to thank you for your repeat custom, even after moving 150 miles away, this is greatly appreciated. I am then pleased to hear that Gary maintained a high level of service. Take care, Baylis Customer Care.
Amazing service from Harrison Dunlop-Clark
I went looking for a specific car to match my needs we had the pleasure of being supported by Harrison Dunlop-Clark he was very knowledgeable put me at ease and went through all my options. From the start of the sale to the end he provided an amazing service, staying in touch at every point. He is a credit to your firm and he made me definitely recommend you to others and return myself
11 juli 2026
Omdöme utan inbjudan
Svar från Baylis Group
Claire, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to the team, and especially Harrison for providing lots of knowledge, putting you at ease and talking through all of your options. We appreciate the recommendation and hope to see you again, Baylis Customer Care.
was very helpful
was very helpful, and polite at the Merthyr store , answered all questions.
Will definitely call there again when changing car.
10 juli 2026
Svar från Baylis Group
Elaine, thank you for the 5 Star review. I am pleased to hear that the team were polite, friendly and answered all the questions you had during your recent visit. We look forward to seeing you again in the future. Baylis Customer Care.
Rob Slepcik Made the Whole Experience Exceptional
It’s not always what you buy that makes the experience memorable, it’s who you deal with. For us, that person was Rob Slepcik.
From the moment we arrived at the showroom, Rob was fantastic. He was professional, approachable, knowledgeable, and incredibly efficient in answering our questions and providing information. His attention to detail and easy-going manner made the whole experience enjoyable from start to finish.
We’ve dealt with a few car representatives recently, and Rob was genuinely head and shoulders above the rest. The dealership itself is immaculate, and every member of the team we encountered was friendly and welcoming.
Rob is the complete opposite of the usual “car salesman” stereotype. He is genuine, professional, and clearly takes pride in what he does. Dale also deserves a mention, as we’ve spoken with him several times and he has always been professional and helpful.
My children have made it clear that I’m not allowed to buy from anyone else now! Rob is absolutely a keeper, and when we need another car, we know exactly where we’ll be going.
Thank you from me, my husband, and the children, who loved the hot chocolate, test drives, and colouring tasks just as much as the car itself!
15 juli 2026
Omdöme utan inbjudan
Svar från Baylis Group
Thank you for the 5 Star review. It really is lovely to read such a glowing review. I will be sure to pass along your feedback to Rob for providing such a lasting impression and making your experience one to remember. The Customer really is at the heart of what we do and it is lovely that this came across in Robs mannerisms and attitude, remaining professional and genuine without being a typical salesman. We look forward to seeing you again in the future, Baylis Customer Care.
Helpful and friendly staff
Helpful and friendly staff. Answered all my questions with ease …
13 juli 2026
Svar från Baylis Group
Carol, thank you for the 5 Star review. It is great to hear that the team were helpful and friendly, answering all of your questions with ease. We hope to see you again, Baylis Customer Care.
New i10
Very easy from buying the car and picking it up very simple, now waiting to see how the after care is , and seeing if is as professional
14 juli 2026
Svar från Baylis Group
Russell, thank you for the 5 Star review. I am pleased to hear of your recent purchasing experience and how the process was easy and collection simple. We hope this continues with the Aftersales care too. Baylis Customer Care.
Pleasant experience
Pleasant showroom, helpful sales staff, no pressure to purchase, car well valeted.
10 juli 2026
Svar från Baylis Group
David, thank you for the 5 Star review. It is lovely to hear that the team were helpful and didn't apply any pressure. I am also glad you found the showroom pleasant and the valet completed to a high standard. Take Care, Baylis Customer Care.
Pleasant experience buying a car
Pleasant experience buying a car at Baylis Gloucester. Harrison was really helpful every step of the way. Great experience overall and happy with the MG4 urban purchase..
12 juli 2026
Svar från Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you had such a pleasant experience with us recently and that Harrison was really helpful throughout. We hope you continue to enjoy your new MG4 Urban, Baylis Customer Care.
Amazing service team
Bought a used car from Bellinger’s in Wantage, after driving it home noticed the idle was rhythmically noisy and the whole car shook on tick over, contacted Bellingers and took the car back to them they supposedly throughly checked the car and took it for a test drive whilst not clocking up any miles and managed to do a full diagnostic whilst the engine wasn’t running then said oh that’s because the engine wasn’t running for quite a few fails, so obviously not a full diagnostic, spoke to Stephen, he arranged to have the car in for the master tech to have a look, who diagnosed a probable dual fly mass wheel, went back to Bellingers who are now calling Baylis liars, We have 5 cars looked after by Baylis Stroud and can not fault their professionalism, knowledge, or helpfulness whenever we’ve needed help and would never ask a garage to lie just so we can return a car. Would definitely 💯 recommend
10 juli 2026
Omdöme utan inbjudan
Svar från Baylis Group
Andrea, thank you for the 5 Star review. I am pleased to hear that despite having issues with your vehicle and the added issues with the garage you purchased the vehicle from, we have managed to maintain a high level of service and diagnosed the issue. We appreciate the feedback and i will be sure to let Stroud know you continue to recommend them due to their Professionalism, Knowledge and helpfulness. Take Care, Baylis customer Care.
We have been coming to Cirencester for…
We have been coming to Cirencester for many years and the garage have always been excellent, helpful and great communication which is why we booked my mum's car in for an MOT, full service and to look at an issue with the braking sensor. This was a very different experience for us, we waited 10 days for an appointment, I understand that we needed a specific technician to look at the fault. We dropped the car off on the Tues evening. I had some communication on Wednesday at 3pm, however it felt like mum's car was the bottom of the list and on Thursday I was called as unfortunately the wrong part had been sent. I had to find out what was happening on the Friday I called at 4.30pm as there were no phone calls to keep me updated and at 4.30pm the car still wasn't finished. The bill came to over £1000 and when I collected mums car I thought it would have had a wash or a hoover as this is what we have experienced with every other occasion but not this time. It was very disappointing especially as the car had been in the garage from Tues 5pm until Fri 5.30pm. Also I have not been sent a link to rate my experience as I normally would, which is why I am using trust pilot. I have alway given very high ratiings sadly not this time.
10 juli 2026
Omdöme utan inbjudan
Svar från Baylis Group
Dear Christine,
Thank you for taking the time to leave your review and, more importantly, for your loyalty to Baylis Cirencester over many years. We genuinely appreciate your continued support, which is why I am particularly sorry to read that this visit did not meet the high standards you have come to expect from us.
Having discussed your experience with our Service Manager, I understand that your vehicle required a specialist technician to investigate the braking sensor concern and, whilst the work itself was started promptly, an incorrect part was ordered, which unfortunately delayed the repair. I completely appreciate how frustrating this must have been, particularly when your vehicle remained with us for several days.
Whilst the delay caused by the incorrect part was disappointing in itself, I also accept that our communication during this time fell below the standard we strive to provide. You should not have had to chase us for updates, and for that I sincerely apologise.
I am also sorry that your vehicle was not returned having been washed and vacuumed, as you have rightly come to expect from previous visits. Although there are occasionally operational circumstances that prevent this from being completed, we should have explained this to you at the time rather than leaving you disappointed.
Please be assured that your comments have been shared with the management team at Cirencester so that we can learn from your experience and improve both our communication and overall customer journey.
I do hope that, despite this disappointing visit, we will have the opportunity to restore your confidence in us during your next visit. Baylis Customer Care Team .
All staff very friendly and helpful
9 juli 2026
Svar från Baylis Group
Martin, thank you for the 4 Star review. I am pleased to hear that all the team were friendly and helpful. We would love to know what we could have done to boost this to a 5 so if you have any further feedback, feel free to reach out. Baylis Customer Care.
Svar från Baylis Group
Adam, thank you for the 5 Star review. I am pleased to hear you received excellent customer service from the team recently, and that they were thorough too. We hope to see you again, Baylis Customer Care
New keys Meriva
Recently obtained 2 duplicate keys for my Meriva. Was treated excellently and job including programming of new keys done without fuss.
The only thing I was not keen on was that telephone service appeared to be centralised in Evesham and telephoning appeared to have little or no knowledge of Worcester. This would appear to be a brand problem as all the staff at Baylis Worcester were fantastic.
29 juni 2026
Omdöme utan inbjudan
Svar från Baylis Group
Rob, thank you for the 5 Star review. I am pleased to hear that the process of obtaining your new car keys went excellently and without fuss. In regards to the Telephone service, we have a central bookings office based in Cheltenham, where all of our calls pass through. However, this can sometimes mean the person you get through to initially may not have the relevant information and will have to direct you through to the correct department. We are sorry to hear that this impacted your experience. Take Care, Baylis Customer Care.
Sales staff excellent
Sales staff excellent , but what away to spoil a car purchase , arrive at the agreed time having payed as agreed before month end , to find the car has not been valeted , Nearly 19k for a special car and its not been cleaned and for sale sign still on it and boot full of leaves wife dropped me off so had no choice but to take it in its condition, apparently the company you use let you down , no you let me down ! No point in having great sales staff if your poor management employs companies that are not fit for purpose
Interesting to see if you respond
2 juli 2026
Svar från Baylis Group
Dear Tony,
Firstly, I would like to apologise that your vehicle was not presented in the condition you should reasonably have expected when you arrived to collect it. Purchasing a new vehicle should be an enjoyable experience, and I fully appreciate how disappointing it must have been to find it had not been fully prepared for handover.
While our sales team were unable to contact you before you arrived, we accept that the responsibility for ensuring your vehicle was ready for collection rests with us. I am sorry that we fell short on this occasion.
As you mention, we apologised at the time and arranged for the vehicle to be returned at the earliest opportunity so that it could receive the full valet and preparation it should have had before collection. I hope this has now been completed to your satisfaction.
We genuinely appreciate your positive comments about our sales staff, and I have also shared your feedback regarding the handover process with our management team. We are taking steps to improve our preparation process to help ensure this does not happen again.
Thank you again for your feedback, and I hope you enjoy your new car for many years to come. Baylis Customer Care Team
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