Battery World Omdömen 559

We are extremely disappointed with both the product quality and the after-sales support we received from Battery World.

On 23 March 2026, we purchased a brand-new deep cycle battery for our vehicle from the Gawler South location, expecting it to be reliable for our travels around remote Australia. Less than seven weeks later, on 9 May 2026, the battery completely failed while we were in Tom Price. As there was no Battery World store nearby and we needed to continue our trip, we had no choice but to purchase a replacement battery at our own expense.

When we eventually reached Darwin, the first Battery World location on our route, we attempted to make a warranty claim. To our surprise, we were told that Battery World stores are independently owned and operated, meaning the Darwin store could not assist us with a battery purchased from Gawler South. As a result, we were unable to utilise the warranty, receive support, or even keep the faulty battery for assessment. We effectively had to write off a battery that was less than two months old.

A deep cycle battery failing after such a short period is unacceptable, especially when marketed for touring and remote travel. Equally disappointing was discovering that the Battery World network does not appear to offer seamless nationwide warranty support, despite being promoted as a national brand.

Based on our experience, we cannot recommend Battery World Gawler South. The combination of poor product reliability, inadequate support, and a warranty process that proved unusable when we needed it most left us feeling completely let down.

We had Tommy from Battery World come out what a lovely fellow he was so efficient at his job putting a new battery in at the house
Didn't take long
Highly recommended and ask for Tommy

Warning! Fraudulent trade practices! I purchased what was advertised as a Dyson replacement battery, and received a Chinese "Tool Battery". Not even a fake Dyson, just entirely different product from what was advertised and purchased. This is straight up fraud committed by this vendor.

A prompt and friendly staff member fitted a new battery for my car remote at a fraction of what the dealer would charge. Excellent service at an unbeatable cost. Love it!

Terrible experience with Battery World Mentone and Greensborough. I bought two items from Mentone, including a 300W solar blanket. The solar blanket failed almost immediately, constantly showed error codes, and would not function despite hours of troubleshooting. Greensborough inspected it, identified a fuse / fuse-holder issue, performed a rough screwdriver repair, and even gave me spare fuses in case the same fault happened again. Despite this, they refused a refund. Mentone then claimed the unit was now working, while Greensborough later introduced what I believe was a completely false allegation that I had returned it with a “snapped lead” caused by misuse — an allegation that appears designed to defeat my lawful refund request and cover for their poor repair. Staff also repeatedly gave me misleading explanations of ACCC / Australian Consumer Law rights, implying that a repair removed my refund rights. After escalation to the store owner, I was finally refunded for both items, but they refused to admit fault, apologise, or explain their contradictory stories. In my view, this was dishonest, evasive conduct. I would strongly warn people against trusting either store with a significant purchase.

I phoned Battery World Gateshead to find out whether or not they had the battery and a price and further that they could install. I drove 1 hr each way. When I got there, without even looking or checking the car they said I needed to buy two batteries and the price increased by 50%. I had it done at a different Battery World with the second, auxiliary battery not needing replacement

Misleading imagery on their site resulting in a grossly overpriced product. 0/10 recommend ...

Patrick was of greatest assistance to me. So willing to help and go above and beyond. Will definitely be back

I ordered a laptop battery, they said "it'll be here tomorrow". 2 weeks latter nothing. Two and-a-half weeks latter I go in and ask about the battery, they have it, they've had it for 4 days but it wasn't signed in, nobody knew it was there. Great...

Do not order from battery world!! I ordered $70 worth of 18650 batteries. They sent the completely wrong batteries. I contacted them. They said mail them back and provided a shipping label. They never sent the right batteries and charged me $20 for a restock fee and shipping. Worst experience possible.

Customer service was astounding didn’t have whatI required in stock so brought it to my house and installed there.

I bought a UPS battery from Battery World and took advantage of their free installation offer, only to find out that the big turkey who works in Battery world Maddington WA and treats customers like he doesn't want them at his store, didn't bother to remove the sulphur build up from the terminals before he installed it, I got home and used the UPS for all of about 15 minutes before the device started beeping it's head off, I opened it up and saw the problem straight away (sulphur build up on the terminals) pulled out my wire brush, quickly cleaned them up, then put the device back together again and it has worked perfectly ever since.
I strongly advise going to Battery Specialties store in Malaga instead, or ordering online if you can, because Battery World have some terrible staff members.

BATTERYWORLD MORAYFIELD
ZERO CUSTOMER CARE - SOLD THE WRONG BATTERIES Extremely disappointed first and foremost we were sold 2 expensive incorrect century batteries for our trucks! Then I took it back with the receipt as they were under warranty six months ago and asked The two technicians to help me out. I asked me for the batteries and also the receipt so they could work with me. I gave them my business card which clearly stated my name and phone number And never heard anything back. I have since rung and asked to speak to the manager several times in regards to what is happening with my battery warranties And I’ve insured me that they will call me back later that day and I have heard nothing. We run a Transport business and have supported this as a local business for many years but will never return after this treatment. They had one job!!! and that was to sell us the correct batteries for a vehicle which we always provide a VIN And registration on purchasing . Extremely disappointed battery world you have lost a very loyal customer of over 20 years

I was very happy with the friendly and helpful treatment and behavior from staff of Battery World Auburn and recommend them to others.

Excellent service. Battery was replaced within 20 mins of arriving and it was half the price of the other places I rang who couldn’t do it same day. Very friendly too. Would recommend

Customer service was brash and unfriendly. Store was not busy. Felt as as if I was interrupting his day. Personal skills appalling. No install of brand new car battery offered , had to ask. I feel this staff member does not like their job or has a personal grudge against customers perhaps that is very noticeable and should maybe try a new vocation in my opinion. Had much better experiences at other stores.

100% services from Mornington battery world i was having issues with my 3 lithium batteries in my motorhome now working properly they picked up the problem straight away not connected right. can not thank them enough how good they are ⭐️⭐️⭐️⭐️⭐️

We went to Battery world Hoppers Crossing on February 23 to ask about a battery for our Great granddaughter’s Lamborghini motorised car battery. The two guys we spoke with were Chris & Joe they went through what we needed & the best value for money. Also what would give the best life from the battery for my great granddaughter. They were so good. Such good customer service & we got a battery for the car our little one has been waiting patiently for.

The batteries in our UPS failed. We called the store to ensure stock to save a trip and downtime on the system. We'd pulled the existing batteries out and determined we needed 16 x SHR-12 batteries. The call insisted we provide Ccard over the phone to secure order (I understand this). When we arrived to collect, they had the wrong batteries there (Wrong dimensions!!). Organised new one and said they would put the wrong batteries back in stock and the new ones drop shipped - change in price, another order. Well noticed on credit card stmt dual transactions. Went to Store and spoke with team and they assured that credit would come after the accounts person verified transaction status. Crickets.
Castle Hill NSW

After posting this review, the branch did reach out to me and agreed with the events and processed a refund. All is now resolved.

Upgraded from 2 stars to 3 stars

Battery World Morayfield Found out I was over charged for a battery replacement for a Mercedes C300 battery, could have saved a few hundred dollars less for the same Varta battery. Not only that Battery World installed the battery and broke the main battery securing clamp coursing battery to be loose which I fixed up my self will never use them again 😔