Battery Group Omdömen 4 789

Regardless of making several calls and providing my own regardings re: my faulty Varta AMG battery on my Mercedes which still has 4 years warranty remaining, I was asked to then get proof from a garage. I then got a printed out battery diagnostic check using professional equipment and stating the battery was faulty and needed replacing and sent to Battery group. But again they said this was not sifficient. I beleive that Battery Group have no intention of honuring any warranty claims made. So please AVOID THID COMPANY!!!!!!!!! I now need to buy another battery.

You are yet to even deliver my order more than 6 days ago since I ordered and now you asking for many stars I can you? Its just ridiculous. Please kindly send out my order first. Thanks.

Battery came within 2 days excellent service. Thoroughly recommend!

Really pleased with the price and quality of the battery.
The only downside was the delivery company DX which was poor.

Fast efficient service and great value product.

Ive given 1 star because I cant give zero!
Ordered a battery for my car 3rd Jan 26. It arrived on time but took 24 hours to charge up. Not confident the said battery was any good I returned for a replacement. 1 month later and without any discussion I recieve an email saying order cancelled I've been refunded.
The coms from their customer services are crap they never respond to messages left on the answer machine and don't accept responsibility when things go wrong.

Prompt service, competitive price, highly recomended.

Excellent service as usual. With them being local to me I always arrange to collect and their range and prices are second to none.
Hayley in customer services handled my price match query and I was able to pick up an Exide EK820 next day for a great price.
Had a good few different batteries from them over the years and only ever had to return one under warranty which was swapped without fuss.

Sold me a faulty jump starter (noco boost gb50). I then sent it back over 2 weeks ago and they are still refusing to replace the item or refund me my money. They have poor communication and can’t seem to offer me a solution to the problem. I have tried to explain that this is an item that I need for work and don’t have another one at my disposal, despite this they still offer no explanation as to why they have not sorted the isssue.

Excellent service and fast delivery, highly recommend . Battery arrived very well packed and great tracking.

This company took the stress away for me this week, no issues swapping my battery, I had not realised that since the early 2000's the battery container had changed and did not include a mounting bar for the same model of battery, so the 068 has both mounting options, which for me, was fairly annoying. B should reference Bracket, and shouldn't need B00 or B01 to show with or without, but this is a battery company issue, and not The Battery Groups issue. Dealt with a beautiful young lady, she took my battery away, I got a refund 1 day later, and I was able to order exactly what I needed, and a great brand, cheaper and better than anyone else online or in store. Top Marks, they also do Motorcycle batteries, so I will be back for one of those.

Ordered a new battery for my Toyota Yaris on 30th December 2025. Battery arrived a couple of days later very well packed and delivered super fast. Best price too through eBay. Good communication when I asked questions. Highly recommended company. A+++++

Ordered a battery arrived damaged after 3 days of waiting a reply got a reply (by email as they don’t answer the phone) asking if that’s how it arrived and then after another 24 hours got another response asking if I was sure if that’s how it arrived. After nearly a week of trying to resolve the matter , delayed responses makes it longer until getting a replacement which I got told I had to wait for the other to collected first and If it wasn’t before 3 it wouldn’t be dispatched until the next day

I purchased a battery from Battery Group Limited on 30/10/2025 (Order Number: 2011907). After just 2.5 months, the battery failed. It has low wattage and started leaking acid inside my car, damaging several parts, which is dangerous.
I contacted the company more than 10 times by email and made 3 phone calls, but received no response. Despite their big advertising and company name, they are not helpful when there is a real issue.
After my experience and seeing many similar negative reviews, I would not recommend this company.

Ordered battery for my van
Came the next day, fantastic service all round.

Good choice, quick deliver

Paid extra for 2–4 working day delivery. Order was placed on a Saturday and delivered the following Monday, which was 6 working days later.

I contacted the company requesting a refund of the delivery charge only (not the product), but this was repeatedly refused, with delivery times described as “guidelines” despite charging for a faster service.

As a result, I now have to go through my bank to recover the delivery cost for a service not provided as described.

Based on this experience, I would not recommend using this company, particularly if you are paying extra for delivery.

Ordered an Exide car battery via amazon from this company at the beginning of December for it to be fitted when our car was being serviced but garage phoned me straight away saying the battery isn't charged and when they tried to charge it up it was still no good, I then spent right up to Christmas arranging for it to be collected for a return and a refund and they charged me £24.99 for them to arrange a collection but on 3 occasions no one turned up, eventually it was collected on 30th December after threatening to get things sorted with amazon, its now over a fortnight since it was collected and I'm still waiting for a refund. I will never use this company again.

I ordered battery online on Thursday and payed the extra £24.99 for express delivery, i received an email of DX (delivery company) informing me it will arrive on Monday, after calling DX up they informed me it’s not on express delivery because battery group sent it as standard.

Ive emailed them twice with no reply so
I’ve been calling battery group today (Monday) since 9:10am and still got no answer just a very short wait with music and then voicemail so I’ve decided to click the sales department option (that option gives you 15 minutes of music before voicemail).

Purchased battery as pictured and described, received a different battery that they say is the same as the one pitcured. Amanda the CS agent, has nothing but excuses and refuses to help.
Item also had delivery problems, after promises, advise and over 2 hours of phone calls, the item wasn't even out for delivery on the day I was promised, so waiting in and hanging around lost me a lot of money. Battery group aren't interested, even though my contract and delivery agreement is with them..NOT DX. they blame couriers and any other excuse, but yet the Consumer Rights act 2015 says THE BATTERY GROUP ARE LIABLE. Looks like court action is required, so hey ho...I will keep you updated as this company and their director needs to be taught a lesson