BathTCG are always a delight to shop with. The staff are friendly and always willing to help, plus they make a lot of effort to ensure things are fair and look after their players.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Since this shop opened and my kid learnt to play the card version of Pokémon he spends less time staring at his consoles and more time building decks, strategizing and playing with other real life pe... Se mer
Been trying for weeks to obtain a physical copy of Pokemon Pokopia! My family absolutely loves the game, and we needed a second copy but getting it digitally from the eshop (that we’d never be able... Se mer
Booked a spot for the magic the gathering commander night, arrived only 15 minutes after the start and was told there was no places left. One of the staff mentioned my name was the only one he didn't... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bath TCG is a small company setup to provide trading card games and accessories at affordable prices. We pride ourselves on our customer service and are happy to help with any questions you may have.
Kontaktuppgifter
Fullers Way, BA2 2UG, Bath, Storbritannien
- 07597 721064
- admin@bathtcg.co.uk
- bathtcg.co.uk
4,7
Utmärkt
345 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service and prices
Absolutely amazing customer service; Ben responded extremely quickly to my email and addressed the issue straight away. Prices are extremely competitive too!
30 november 2022
Omdöme utan inbjudan
Amazing customer service
Amazing customer service
Item arrived damaged due to poor currier service. NOT the suppliers fault. Stephen was amazing. I’ve never had such quick customer service and on a weekend!! 5 Stars
26 november 2022
I would have given a 5*,but I was…
I would have given a 5*,but I was disspointed when I chased my order and no one got back to me
15 november 2022
Svar från Bath TCG
Hi Stephen, I am sorry to hear you never had a response. Could you please send me the details and date the chase was sent and I will look into it. I just checked my e-mails now and can't find anything so want to make sure no errors my side are preventing customers from reaching out to me. Thanks, Ben
Really happy with my purchase
Really happy with my purchase, delivered quickly and it good condition 😊
15 november 2022
Great service from Bath TCG
Great service from Bath TCG, item arrived in fast time and perfect condition, would definitely recommend.
10 november 2022
Product description and delivery were…
Product description and delivery were spot on. Cards arrived in good condition and on time
7 november 2022
Great customer service
My order was lost by royal mail but Ben quickly got a replacement sent out to me. Great customer service.
3 november 2022
Svar från Bath TCG
Hi Harry, I am sorry your parcel hasn't arrived yet. As you're aware the disruption with Royal Mail is causing delays and I have agreed to send you a replacement order as yours has not arrived yet. This is being shipped tomorrow and I have upgraded it to 1st Class Signed For. The reason you didn't have tracking for your order is because the service you paid for doesn't provide it. As detailed in our policies it is down to the customer to ensure that they select a suitable shipping option. Usually, the service you have chosen wouldn't be an issue.
Hopefully your replacement arrives in good time and you are satisfied with the resolution given and timely responses given.
Many Thanks,
Ben
Bath TCG
Fantastic overall
Fantastic with communication, very kind and helpful.
I got exactly what I wanted, in a suitably sized box. Furthermore, nothing was damaged or worn.
5 oktober 2022
Svar från Bath TCG
Hi Nicholas, I'm pleased to hear that you were happy with the service and products provided. Thank you for choosing to trust us with your order.
Ben
Bath TCG
Great experience
Was a bit dubious as it was my first order and I hadn't heard of the company before. Ordering was easy, it was delivered in a timely manner and was well packaged. Would recommend and definitely use again in the future.
17 oktober 2022
Omdöme utan inbjudan
Svar från Bath TCG
Hi Katherine, thank you for taking a leap of faith with us. It's great to hear that you were pleased with the ordering process and turn around times and we appreciate the feedback.
Thanks,
Ben
Bath TCG
Svar från Bath TCG
Hi Jenny, thank you for the kind review. Ben, Bath TCG
Good experience
Packaged well. Wasn't aware that the Royal Mail 48 didn't have tracking so wasn't perfect peace of mind.
8 oktober 2022
Svar från Bath TCG
Hi Stephen, thank you for your feedback. We do offer a signed for option on the website in addition to the Royal Mail 48 but apologies that you felt that the information was not clear enough. I will update my Delivery and Returns policy to ensure that this is reflected and clear.
I'm glad the parcel arrived safe and well and hope you return soon.
Thanks,
Bath TCG
Very polite and trustworthy
17 september 2022
codes, cards, boxes, all good
Bath TCG are great, never any problems, good prices, great customer service. If Carlsberg did pokemon shops...!
2 september 2022
Helpful staff
Had a small technical issue with my order but was resolved within minutes on a Sunday. Would happy order again from Bath TCG!
11 september 2022
Great Small TCG Shop
Fantastic prices, fast shipping, couldn’t ask for anything more!
14 september 2022
Omdöme utan inbjudan
Bath TCG - outstanding!
This was my first order with Bath TCG, and I have to say I’m incredibly impressed. Their prices are amazing, and I received my order within 24 hours of placing it.
Everything arrived just perfectly and I would not hesitate to order from them again. Thank you Bath TCG:)
1 september 2022
Very fast delivery
Very fast delivery, all items arrived in time. Only issue was that there was very slight damage to 2 of the foil packs but this could just be a manufacturing issue. Not enough to stop me shopping here though, they always have great items in stock!
30 augusti 2022
Excellent store!
Excellent store, great prices for TCG Online codes. Also amazing & fast customer service. Thanks so much! Will definitely be buying again
11 juli 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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