Placed a large order (Full Bathroom, En-Suite and WC) via the Hull Branch with the excellent help of Laura. Everything shipped quickly with plenty of updates, one item arrived damaged - which consid... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The toilet is really lovely, looks great, suits our period home very well, looks classy. Timely delivery, and all boxes delivered in good order. However, the cistern lid had cracked through unfortu... Se mer
Great shower with fast delivery. The only issue is the larger head keeps rising, like a hydraulic motion, and will only stop once it hits the ceiling (overhang!) no matter how tight we restrain it. If... Se mer
Exceptional service. Ordered bathroom furniture over a month ago. When fitters got it into bathroom and unwrapped bath there was a crack in it. Replacement arrived next day and damaged bath picked up.... Se mer
Företagsinformation
Om Bathroom Mountain
Skrivet av företaget
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Skrivet av företaget

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Kontaktuppgifter
Harewood Street, , ST6 5DX, Stoke-on-Trent, Storbritannien
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer service…
Had an issue with website and needed to cancel a couple of items I emailed the customer service team in the evening and Kelsey in Customer Service responded to me before 8am the next day sorting out items and confirming everything for me. Great Customer service.
Had a problem with a damaged vanity…
Had a problem with a damaged vanity unit.
Called them straightaway and sent a picture of the damage.
Muhammad Dealt with the issue straight away and another unit should be arriving tomorrow.
So far so good. Just hope the replacement is OK.
Happy with the overall service
Happy with the overall service. Haider was very helpful and handled my order query efficiently.
Excellent service from muqaddis very…
Excellent service from muqaddis very quick to respondcand resolve issues.
Really good but one small issue spoilt it
Buying was easy, prices for the equipment great, delivery was when they said it would be and the quality was excellent. The only issue I had was when I unboxed the vanity unit I found where some fixings where fitted holding the unit together the finished surface of the unit had cracked and become loose, whether this was due to over tightening of the fixings I can say. Luckily the damage was were no one would notice. If it had not been for this issue it would certainly have been a 5 star rating
Spoke on telephone to hailer Jamil…
Spoke on telephone to hailer Jamil about some queries I needed answered, the guy was very helpful on what I needed to know, and explained clearly about the items and prices, which left me contented with the conversation.
Thank you
Mr j Kincaid
Minahil was very helpful despite the…
Minahil was very helpful despite the complexity of the ask :)
Svar kan ha AI-innehållLäs mer
Incomplete order .
Incomplete order .In this instance the unit that was delivered was of no use without the unit that wasn’t delivered . A quick phone call would have let me know the situation and would have prevented your drivers running around the countryside delivering half orders , which now have to be repeated again later in the week !

Svar från Bathroom Mountain
Great customer service from Haider
Amazing quality items and great…
Amazing quality items and great customer service. The only issue is you have to arrange costs of returns yourself as a customer, but I was able to drop off the unwanted/wrong items directly to the warehouse to avoid postage costs - which are very high as expected for heavy ceramic items
Sajeel was very helpful guided in…
Sajeel was very helpful guided in detail.
Thanks Sajeel
Q&A's
both Samantha and Muqaddis were very helpful in responding to my queries and went the extra mile to provide me with all relevant information. Terrific customer service - Thank you so much.
Very professional and quick service
Very professional and quick service. Thank you
Really pleased with our product
Increased my star rating as missing…
Increased my star rating as missing item was dispatched quickly with good customer service
Called to clarify delivery details
Called to clarify delivery details. Phone answered quickly, employee super helpful and clear. Thanks for sorting it out so well.
Dealing with your company has been an…
Dealing with your company has been an absolute pleasure, professional and kind service. I must thank Abdul Basit for helping me. Thank you
Very impressed with the quality of…
Very impressed with the quality of support provided by Muqaddis. One of the items we purchased was faulty and she quickly arranged a refund and collection at a time that suited us.
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