I wish I had read the reviews before dealing with this lot. I ordered a P-shaped bath panel and I expected to get that, along with some screws and brackets that would form the "kit". What I got was a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pleased I didn’t read reviews before ordering! I ordered my modern panels for my corner bath that had a broken plastic panel that I couldn’t find a replacement until I found this sight. They delivere... Se mer
Företaget har svarat
Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors... Se mer
I'm normally so careful checking on companies before I buy, but I let myself down here. No bath panel and the company will not respond to phone calls, emails or web chats. Nothing. I have no idea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the trade
Kontaktuppgifter
Unit 1 Manor Farm, ME7 2XH, Gillingham, Storbritannien
- sales@bathpanelstore.co.uk
- bathpanelstore.co.uk
2,2
Dålig
109 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
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Please do not be concerned
Please do not be concerned, as we initially were, if your experience with the Bath panel Store Limited does not get off to a great start.
Let me explain...we ordered a couple of Bath panels that arrived without the LED Lights.
It was difficult to make contact with the Company but after committing our frustration to paper we received an instant response and the LED Lighting arrived the next day.
What we know now that we did not know when we placed our order is that this is only a small manufacturing company that works in a very loud workshop so it is difficult for them to juggle manufacturing and customer services.
Having worked in both retail and hospitality management for more years than I care to remember, customer service is also about complaint handling and this is where our experience went from negative to positive.
I therefore felt compelled to write a review on the basis that we do like to treat people with kindness...thinks do not always go right and we may not be aware of the struggles that businesses face. Things are not always what they seem.
So if at first you don't succeed in making contact pleae try again - we are delighted with our Bath Panels ...now with LED Lighting!
13 juni 2023
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your patience and understanding, and we’re delighted to hear that everything was resolved quickly once we were made aware of the missing LED lights.
You’re absolutely right — as a small manufacturing team working in a busy workshop, we don’t always pick up messages as fast as we’d like, but we’re committed to putting things right the moment an issue is raised. It means a lot to hear that our handling of the situation turned your experience around.
Your kindness, perspective, and willingness to give us the chance to fix the problem genuinely make a difference. We’re thrilled that you’re happy with your panels and the LED lighting now they’re all in place.
Thank you again for your understanding and for sharing such a generous review. Enjoy the new setup — it sounds fantastic.
Nice quality bath panel
We really like our bath panel. It is gloss but not so much to look cheap. It seems like good quality so far. Obviously not yet tested over time. Delivery as stated that it would be. Bespoke and it fits well.
17 mars 2023
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to leave this lovely review. We’re really pleased to hear that your bespoke panel arrived on schedule and that the gloss finish feels high‑quality without looking overly shiny. It’s great to know the fit is spot on too.
We appreciate your early feedback, and we hope the panel continues to perform well over time. If you ever need anything in the future, we’re always here to help. Enjoy the refreshed bathroom!
Poor Quality Product and Rubbish Customer Care
Whist the Bath Panel we purchased was of good quality, the toilet seat lasted just a few months before it started to fall apart, numerous emails have been ignored and I have received no feedback from this Company at all, very poor Customer Care.
I won't recommend using their services to anyone!!!
25 mars 2023
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the issues with the toilet seat and the difficulty you’ve had getting a response from us. A product failing after only a few months is not acceptable, and your emails should never have gone unanswered — especially when you were trying to resolve a problem.
I’m glad to hear the bath panel met your expectations, but I completely understand how the situation with the toilet seat and the lack of communication has overshadowed that. This isn’t the level of customer care we aim to provide, and your feedback highlights an area we need to improve urgently.
If you’re willing, please contact us directly at sales@toiletseatstore.co.uk with your order details so we can look into this properly and arrange the appropriate resolution.
Thank you again for bringing this to our attention. Your comments help us address these issues and improve our service.
Ordered 2 panels from ‘bathpanelstore’…
Ordered 2 panels from ‘bathpanelstore’ for our renovation home and it was honestly the finished part to our puzzle!They were amazing. I really can’t fault this company what so ever, was pleasure to buy from and deal with.
22 februari 2023
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that the panels were the perfect finishing touch for your renovation — that’s exactly what we hope for with every order.
It’s wonderful to know you found the whole experience smooth and enjoyable, and we truly appreciate your kind words about the service. Feedback like this means a lot to us.
Wishing you all the best with the rest of your renovation — and thank you again for choosing us!
Panels arrived on day agreed and in…
Panels arrived on day agreed and in perfect condition thanks to the really good packaging. Panels are high quality and look fantastic now fitted.
9 februari 2023
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you so much for your feedback — we’re really pleased to hear the panels arrived exactly as expected and that the packaging kept everything in perfect condition. It’s great to know you’re happy with the quality and that they look fantastic now they’re fitted.
We really appreciate you taking the time to share your experience, and we hope the panels continue to serve you well. If you ever need anything in the future, we’re always
Don't buy from this company
We search high and low for bath panels without a plinth and found this company online. We have just unpacked them and one is warped and it turns out to be painted MDF which we could have bought from anywhere so have wasted £297.45. We should have read the reviews so its partly my fault but the prices charged for something I could have bought from B & Q and painted myself is shocking especially when I expected a quality wooden product. DO NOT BUY. You will be disappointed and as angry as we are
26 januari 2022
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear how disappointed you were when unpacking your panels. A warped panel is absolutely not acceptable, and you should never receive a product in anything less than perfect condition.
I’m also sorry that the construction didn’t match what you expected. Our panels are made from moisture‑resistant MDF and finished to order, but it’s clear that the product you received didn’t meet the standard we aim to deliver — and that understandably left you feeling let down.
We’d really like the opportunity to put this right. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution.
Bespoke product - bespoke service
Ordered a bespoke bath panel with fixing kit. Arrived within the estimated timeframe and fitted perfectly, no damage or issues. I didn't need the fitting kit so that was returned without hassle.
I had no issue with the company or courier.
20 maj 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback — we’re really pleased to hear that your bespoke panel arrived on schedule, fitted perfectly, and reached you in great condition. It’s also good to know the return of the fixing kit was quick and straightforward.
We’re glad everything went smoothly with both the order and delivery. If you ever need anything in the future, we’re always here to help. Enjoy the new panel!
Appalling, avoid at all costs
Ordered a panel which arrived late thanks to DX. Unfortunately the courier didn’t wait while we checked it (they never do now) but we checked it and it was damaged on one corner. I emailed the company within 15 minutes of delivery and got an automated response saying that they’d review it. I’ve received no response from the company despite more emails, online messaging and trying to phone them. They never answer the phone, all their operators and constantly busy (I don’t think they have any!).
PLEASE - whatever you do DON’T buy from bathpanelstore because if you have any problems they really don’t care.
11 maj 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the damage to your panel and the difficulty you’ve had getting a response from us. When something arrives in less than perfect condition, you should be able to reach us quickly so we can put it right — and it’s clear that didn’t happen here.
Your email within 15 minutes of delivery should have been acknowledged properly, not just with an automated message, and I understand how frustrating it is to feel ignored when you’re trying to report a courier‑related issue. We’re reviewing our communication processes to ensure messages are picked up far more reliably.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can look into this as a priority and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve.
Satisfied Customer
I’m not sure how this store has had so many negative reviews.
I have searched and searched for a corner bath panel in coffee but as my bath is quite old no-one appears to make them anymore.
I had no problems. Ordered a custom made panel online, had a confirmation email of the order. The next day, had another email to let me know it had entered the “manufacturing” stage, and another a few days later to let me know of the date and time of delivery by DX. It arrived 2 days after the given date but I was emailed to say the exact date it would arrive. It arrived extremely well-packaged and without problems.
I did insist the delivery driver waited while I opened and checked the contents as SO MANY negative reviews and the email from the company advised this. It is in situ and looks great. Time will tell how it will 'weather' but I am really pleased with it so far, So don't be put off by all the negatives, I very nearly was but am glad I decided to risk it.
26 mars 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you so much for taking the time to share such a detailed and balanced review. We’re really pleased to hear that your custom corner panel arrived safely, was well‑packaged, and fits your older bath perfectly — panels in specific colours like coffee can be hard to source, so it’s great to know we could help.
It’s also reassuring to hear that the order updates and delivery notifications kept you informed throughout the process. We completely understand why you wanted to check the panel on arrival, and we’re glad everything was in perfect condition once opened.
Your comments about giving us a chance despite the negative reviews mean a lot. Feedback like yours helps show the full picture, and we’re delighted that you’re happy with the result so far.
Thank you again for your trust — we hope the panel continues to look great for years to come.
Don't use
Don't use. Bought a bath panel which was delivered without the plinth I ordered and was beaten up (three of four corners dented). I complained and was sent a standard form email saying that I should have inspected the goods on delivery. So I guess I should have kept the DX delivery driver on the doorstep for twenty minutes while I checked that my £120 order of MDF was intact. Remember this is just MDF. Go to B&Q, buy a sheet for £12, paint it and save yourself having to deal with this shower.
1 mars 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear that your panel arrived damaged and without the plinth you ordered. You should never receive a product in that condition, and missing items are completely unacceptable.
I also understand your frustration with the response you received. While we do encourage customers to check deliveries on arrival, that doesn’t change the fact that the panel should have arrived in perfect condition in the first place — and your concerns should have been handled with more care and clarity.
We’d really like the opportunity to put this right. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the issue properly and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve both our packaging standards and our customer communication.
Poor bath panel finish
ordered the fixing kit with the bath panels and it didn’t arrive with the order however this was sent quickly when reported so thank you for that. However the quality of the panels is poor it would appear on making these panels that dirt or similar had got between the finish and caused slightly bumps which shouldn’t have passed quality control so would not be recommending this company
28 februari 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback. I’m glad to hear the missing fixing kit was sorted quickly, but I’m genuinely sorry that the finish on your panels wasn’t up to the standard you expected. Any imperfections caused by debris or dust during production should never make it past quality control, and I completely understand your disappointment.
We take issues like this seriously, and we’d really appreciate the chance to look into it properly. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details and a photo of the affected areas so we can review the problem and arrange the appropriate resolution.
Thank you again for bringing this to our attention — your feedback helps us improve our processes and product quality.
Panels were bowed on delivery and still…
Update, are they serious! My complaint was in January 2021. Its only taken 5 years for a reply!
Panels were bowed on delivery and still are despite heavy weights for a week. Dreadful company, no response to emails or telephone. MDF product is waste of money. Plastic coating on 1 side, it’s never going to straighten.
11 januari 2021
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear that your panels arrived bowed and haven’t settled despite your efforts. They should have reached you in perfect condition, and anything warped on arrival is absolutely not acceptable.
I’m also sorry for the difficulty you’ve had trying to get in touch. Your emails and calls should have been picked up promptly, especially when you’re reporting a quality issue — and I understand how frustrating it is to feel ignored.
We’d really appreciate the chance to look into this properly. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve our quality control and communication.
Let down by communication
Purchased bespoke panels. Easy online experience. Good quality, dimensions accurate and delivered within promised time.
Unfortunately, the experience is let down by poor communication. It is impossible to get through to anyone by phone. The only way to communicate is by email which is difficult if you want to confirm any aspect or check on delivery etc. I had to deduct 2 stars for this as sometimes you just want to talk to someone.
23 november 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback — we’re really pleased to hear that your bespoke panels arrived on time, matched your dimensions perfectly, and that the ordering process was straightforward. At the same time, I’m sorry that our communication let the experience down for you. We understand how important it is to be able to speak to someone directly, especially when you want to confirm details or check on delivery. As a small manufacturing team working in a busy workshop, we aren’t always able to answer the phone as reliably as we’d like, but that doesn’t make the frustration any less valid. Your comments are genuinely appreciated, and we’re continuing to improve how we handle customer contact so it’s easier to reach us when needed. Thank you again for your honest review — and for choosing us for your bespoke panels.
Don't Panic! My Bath Panel Was Perfect.
I read all the reviews after placing my order and panicked!! When I tried to ask for a different delivery date no one answered the phone or called me back, but an automatic email said the bath panel would be delivered on the original date. Anyway it arrived the following day and was absolutely perfect. I followed the instructions to the letter and it also fitted perfectly so if like me the other reviews give you a fright. I'd say give them a chance as my bath panel was spot on. Just taking off a star as they didn't answer the phone.
29 oktober 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you so much for sharing your experience — we’re really glad to hear that your bath panel arrived in perfect condition and fitted exactly as it should. It’s great to know the instructions were clear and everything came together smoothly in the end.
At the same time, I’m sorry that you weren’t able to reach us when trying to adjust your delivery date. As a small manufacturing team working in a busy workshop, we don’t always manage to get to the phone as quickly as we’d like, and we understand how that can be frustrating — especially when you’re already feeling unsure after reading reviews.
Your feedback is genuinely appreciated, and we’re continuing to improve how we handle customer contact so it’s easier to reach us when needed.
Thank you again for giving us a chance — and for the lovely review. Enjoy your new bath panel!
Very Poor customer service
Very Poor customer service, emails are just ignored. Ordered the fixing kit and sealing strip, which have never arrived. Cant get hold of anyone and no response to emails. BEWARE NO NOT BUY FROM THEM!!.
28 september 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your fixing kit and sealing strip haven’t arrived. You should never be left waiting for items you’ve paid for, and you certainly shouldn’t feel ignored when trying to get help.
Your emails should have been picked up and responded to promptly — especially when you’re reporting missing parts — and I completely understand how frustrating it is when you can’t reach anyone for an update.
We’d really appreciate the chance to put this right. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can look into this as a priority and arrange the appropriate resolution.
Thank you again for bringing this to our attention — your feedback helps us improve our communication and service.
STAY AWAY and do yourselves a favour!
we ordered a custom size panel, we received the wrong style, after telling them they just stopped communicating. Can not get it changed. Will not communicate at all, phone is always on answer machine with a message to use eMail or chat (no facility to leave a message), Chat line says it is currently unavailable (every time) and emails are ignored.
Also as a custom made size, IF we had wanted this style. it was not finished off on all 4 sides, just cut down and painted on one edge.
The company is a disgrace: STAY AWAY, honestly you will be doing yourself a favour!
28 augusti 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you’ve been with both the panel you received and the difficulty in getting a response from us. Receiving the wrong style — especially on a custom‑made order — is completely unacceptable, and you should never be left without clear communication or support when trying to resolve it.
I also understand your frustration regarding the finish. A bespoke panel should arrive fully completed to the specification ordered, and anything less than that falls short of the standard we aim to deliver.
Your calls, emails and attempts to reach us should have been picked up promptly, and I’m sorry that hasn’t been your experience. We’re reviewing our communication processes to ensure issues like this are handled far more reliably.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can look into this as a priority and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve both our product quality and our customer communication.
Buyer beware!!
I recently made the mistake of ordering “Commercial grade” High gloss white bath panels from this company. The website claimed that they were made from Medite Tricoya Extreme MDF which is external grade and guaranteed for 50 years by Medite. My fitter had to trim the ends of both panels!, this revealed that in his opinion the MDF used was incorrect. I sent Medite both an image and sample of the material trimmed from the bath panels. They confirmed that the material was Medite MR MDF which does not share the incredible water resistant properties of their Tricoya Extreme product. They also explained how to identify the two materials apart and said that it would be difficult to confuse the two. Basically, the “Commercial grade” for which I paid a premium was no different to Bathpanelstores standard panels. I shared this information with Bathpanelstore who were disinterested,saying that a mistake wasn’t possible and the factory were sure that I had received the correct panels. The panel floor seals that I ordered and paid for were not received. I had requested LED lighting which according to the website featured 45mm diameter lamps which ideally should be wired into the bathroom lighting circuit. The LED lamps received were 15mm diameter and had a cheap plug in type power supply which would be difficult to incorporate into a lighting circuit. I have quoted “Sale of goods act” , “Trade Descriptions” and asked for a refund on numerous occasions, all to no avail. Unfortunately this is going to end up with persuing a refund and action through formal channels.
I should add that my panels were and remain bowed. After speaking with the MDF manufacturer, I now no that if you take a board and make one face impervious to moisture(vinyl film) and leave the other face bare, bowing/warping is extremely likely. Where possible I like to buy British, here however my advice is to avoid this company and look elsewhere.
1 augusti 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share such a detailed account of your experience. I’m genuinely sorry to hear how disappointed you’ve been — both with the panels you received and with the difficulty you’ve had getting the matter resolved. This is clearly not the experience we want any customer to have.
The concerns you’ve raised about the material specification, missing items, and the LED lighting are serious, and I understand why you feel let down. A “commercial grade” upgrade should meet the standard advertised, and any missing components — such as floor seals or the correct lighting — should have been addressed promptly. I’m also sorry to hear that the panels arrived bowed; that should never happen, and we take issues like this very seriously.
Your feedback about communication is equally important. When a customer raises a concern of this nature, they should receive clear, timely responses and a proper investigation — and I’m sorry that hasn’t been your experience so far.
If you’re willing, please contact us again at sales@bathpanelstore.co.uk with your order details so we can review everything properly and work toward a resolution. We want to ensure your concerns are fully addressed.
Thank you again for bringing this to our attention — your comments help us improve our processes, product clarity, and customer support.
Very poor customer service - does not respond to my questions
Very poor customer service. Ordered a bath panel with fixing kit which cost £12 on top of the price of the panel. The panel arrived as promised but without the fixing kit. Since then I have tried for a week to contact them by email, phone and live chat to get the fixing kit sent and have had no response. Don't use this company I wish I had read these reviews before ordering from them
21 maj 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your fixing kit wasn’t included with your order. You should never be left waiting for something you’ve paid for, and I completely understand how frustrating it is when you can’t get hold of anyone for an update.
Your emails, calls and live chat attempts should have been picked up far more quickly — especially when you’re reporting a missing item — and I’m sorry that hasn’t been your experience.
We’d really appreciate the chance to put this right. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can arrange for the fixing kit to be sent out as a priority.
Thank you again for bringing this to our attention — your feedback helps us improve our communication and service.
This review is for BathPanelStore
This review is for BathPanelStore, which I believe is one of this company's websites.
I am normally pretty good at reading other people's reviews before placing any online orders. I'm not sure how I missed this one. Sadly, my experience is very similar to others. I placed an order online and only part of it was delivered. I have tried calling, but it just goes straight to an answer phone - every time (as with other reviews), the online chat is always inactive despite it being during the 'open' hours. I have emailed the support, replied to my order email and tried the online tool, but, apart from the automated response, I have heard nothing back leaving me having paid for a product that I didn't receive. The parts that did arrive were bowed, again similar to other people's experience and the 'trick' they suggest to straighten it had no effect. I have managed to put in enough fixing points so that it looks OK, but as I paid extra for the 'commercial' grade, I'm very disappointed. I did put a coat of sanding sealer on the back before fitting after one reviewer had commented that the panels were swelling due to steam in the room. Good customer service is pretty easy really - send out what is ordered and respond to emails/issues. Almost all of my reviews (for a number of other companies) are positive, so it's unusual to have to write such a negative one. I would be very wary of ordering with this company and I will now need to take legal proceedings in order to get a refund. I'm not sure how a company like this is still able to keep going these days! Update 12/07/2020 - just a quick update to say that this company have still not responded to my emails or my review. My credit card company did give me a refund for the missing parts. I can only hope that they managed to get the money back from this site. I currently can't think of a worse company (online or high-street) that I have ever dealt with. My recommendation is to avoid this company at all costs!!
6 april 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share such a detailed review, and I’m genuinely sorry to hear how disappointing your experience has been. Missing items, bowed panels and a lack of communication are all completely unacceptable, and I understand why this has left you feeling frustrated and let down.
You should always receive the full order you’ve paid for, and you should never have to chase repeatedly for a response — especially when you’re reporting issues that need resolving. I’m also sorry that the “commercial grade” upgrade didn’t meet your expectations and that the advice you received didn’t help with the bowing. That’s not the standard we aim to deliver.
Your feedback about communication is particularly important. Calls going to voicemail, inactive live chat and unanswered emails are not the experience we want customers to have, and I apologise that your messages weren’t picked up and handled properly.
Although I’m glad your credit card provider was able to refund the missing parts, you shouldn’t have been put in a position where you needed to take that route. We would still like the opportunity to review your order and address the issues you’ve raised. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can look into this properly.
Thank you again for highlighting your experience — feedback like yours helps us identify where we need to improve our processes, product quality and customer support.
I recently purchase a aquacloak panel
I recently purchase a aquacloak curve bath panel. For something costing upto 300 pounds the quality is poor and the panel is build on the cheap, with woven sack material holding bare MDF planks (which absorb water !) that had three coated plastic faces together. I should have read the review first as they are spot on about the customer comunication (or lack of with only emails being responded to) and the poor quality cheap made products. Thats why the picture and the information about the product is quite limited on the website. They also have a website for Aquacloak as well. This is the same rubbish. After attempting to make the best of the cheap crap delivered my wife and I came to the conclusion that the best place for it was the tip. Thats a waste of 300 pounds and 2 days of my life.
23 februari 2020
Omdöme utan inbjudan
Svar från Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you were with your Aquacloak curve panel. You should never feel that a product at this price point is cheaply made or not as described, and I completely understand your frustration.
The construction concerns you’ve raised — including the internal materials and the finish — are important, and we take feedback like this seriously. A panel should arrive feeling solid, well‑made and suitable for a bathroom environment, and I’m sorry that this wasn’t your experience.
I’m also sorry that our communication added to your frustration. You should always be able to reach us easily when something isn’t right, and it’s clear we fell short of that here.
We’d really appreciate the opportunity to review this properly and work toward a resolution. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can look into this as a priority.
Thank you again for highlighting your concerns — your feedback helps us improve both our product quality and our customer support.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.