Basco Omdömen 

248
•
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Food is amazing. Little mistake on my side on the order Stephanie from customer service was straight on it and everything was sorted within 2 hours. Really recommend Thanks

Betygsatt 3 av 5 stjärnor

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... Se mer

Betygsatt 5 av 5 stjärnor

I've been ordering from Basco for some years now, with a variety of produce from whole suckling pigs to morcilla, wine and, most recently kokotxas (which I have wanted to try again since having it... Se mer

Betygsatt 5 av 5 stjärnor

Great experience, purchased of Basco a few times now. Having a Spanish fiancé made me look initially and of course loving the food. The steaks, chistora, peppers and jamon are the best. Worth every pe... Se mer

Företagsinformation

  1. Butik med rökt skinka
  2. också i
  3. Charkbutik
  4. Skaldjursgrossist
  5. Spritgrossist
  6. Vingrossist och -importör

Informationen kommer från olika externa källor

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

248 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 10 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(248)

102 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very fast delivery

Very fast delivery, my parcel arrived in great condition, driver very polite and professional,on perfect time, I was informed regularly of the drops, lovely ,juicy,moist, so fresh, I love it .I will buy from now on from BASCO,great quality, fresh and very well packed and kept, very happy with BASCO .

31 januari 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

They sell quality (and expensive!)…

They sell quality (and expensive!) products.
So when getting a 3kg product when paying for 3.3kg, I was disappointed.

When contacting them they wrote, "we accept as acceptable a 10% tolerance either way".

Well, then you should have this clearly stated on the product page, currently this is misleading and disappointing.

Edit: they refunded me for the difference.

21 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service, delivery and goods quality

Seamless buying and delivery process.
The parcel was delivered in 48 h., even with the standard delivery, in perfect conditions.
The meat, suckling lamb, was still perfectly frozen when delivered.
The meat was of excellent quality and true to the quality advertised.
I will used Basco again for sure.

19 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Communication

Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time

18 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products, great service

I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.

25 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect order and delivery

Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.

27 november 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

It went wrong!

It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).

Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.

The full refund was received within a few days.

8 oktober 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

poor website, excessive postage

ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket

16 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have bought churros from this company…

I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin

19 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

unfortunately some chilled food arrived…

unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

9 oktober 2024
Omdöme utan inbjudan
Logotyp för Basco

Svar från Basco

We do appreciate your frustration regarding this situation. However, as per our terms and conditions, we do require all issues with deliveries and orders be notified to us within 24 hours of receipt of delivery. As your complaint was not received by our customer service team until 48 hours after you received your delivery, we are unable to process this complaint.

Kind Regards,

Betygsatt 5 av 5 stjärnor

Top Notch Customer Service

Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

20 september 2024
Omdöme utan inbjudan
Logotyp för Basco

Svar från Basco

Thank you so much for taking the time to leave this review. We hope to see an order from you again soon.

Kind Regards,

Betygsatt 5 av 5 stjärnor

A true taste of Spain

A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

30 september 2024
Omdöme utan inbjudan
Logotyp för Basco

Svar från Basco

Thank you for taking the time to leave this review. We're thrilled you loved the products as much as us!

Kind Regards,
Basco

Betygsatt 5 av 5 stjärnor

Prompt & professional.

Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

26 september 2024
Omdöme utan inbjudan
Logotyp för Basco

Svar från Basco

Thank you for taking the time to leave this review. It's great to hear you loved both the service and products.

Kind Regards,
Basco

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