Barnyarns Omdömen 

What a fabulous experience this was. The service was arranged and my machine picked up by courier within 2 days. When it was ready I was sent a video showing what work had been done. Rather than send it back by courier Will was coming to visit his sister who lives nearby so he delivered my machine personally. You just don’t get service like this very often.

I have just used the new machine servicing centre at Barnyarns for my Pfaff embroidery machine and was very impressed with the quick turnaround, very professional, friendly communications and no hassle pick up and drop off service.
I would definitely use them again. Thank you Callum.

Delighted when Barnyarns became an authorised Pfaff dealer as I have struggled to find anyone else in the UK to help when I had problems with my machines. They have just serviced my Pfaff Creative Icon 1 (thank you Will Steer) Excellent service overall and a very quick turn around time. I use Barnyarns for other sewing related products and am pleased to recommend them to others.

I love the website and the range of products on offer. My only complaint is the shipping time. I know the postal service is beyond their control but other companies can ship the same day as the order is made which makes a huge difference.

Welcome back, love the website really love the jokes. Thankyou.

Had two machines serviced, they are working beautifully. Also fitted in a same day repair,when I "lost" the needle into one of the machines just a few days later. Would highly recommend Barnyarns.

Very quick & organised service by Callum & Will. You can’t beat personal service. Also great advice regarding needles in the shop.

Ordered on behalf of my wife and started receiving emails - I have previously unsubscribed but still keep on getting messages that i have unsubscribed from.

Please update your email lists!

Barnyarns failed to deliver a £4 item and set me the task of finding out why they failed and declined to replace the item they did not send to me.
I assume their customer service was so poor was becasue it would cost them more than £4 to find why the delivery failed or they just couldn't be bothered.
I wouldn't trust them with a larger order or any other order.
Classic old school customer service.

I have been a customer of Barnyarns for years and have always received the very best service. Online and in the warehouse shop. King Tut is my favourite thread and I only purchase it from Barnyarns. Apart from the great service when purchasing items there is Jon's newsletter. Full of information about needles, threads etc, and not forgetting the joke of the day, which always makes me smile.
i recommend Barnyarns to all quilters and sewer.

Fantastic choice , quality , price and helpful customer service … my go shop every time

Bought a Pfaff ambition 1 on special offer. first ever Pfaff machine. I read up on Pfaff macines and it sounded really reliable . Result... BEST MACHINE i ever had, and i have had a few. Most last only a few years at most though 1 failed after 2 years of very light use... I particulalry wanted one to do quilting on so needed extra space on the floor of it. I now havea machine that I can quilt on with ease and it's so much faster to make a block with the feet i have. Quilting itself is so easy, stitches are so easy to adjust. Wonderful number of differnt stitches AND they all listed in the type of sewing you want to do. Excellent and easy to use when quilting itself. BEST of all is that this is the only machine i have ever had where the stitch treader actually works. So perfect for those with not so good eyesight. The contact and sales team was fabulous and kept me updated with delivery etc. Machine arrived in good time and was well packed with none of that horrible foam to get rid of. I can forsee having many many years of happy sewing with this machine God and health willing. Barnyarns is going to be my go to place for my needs now. highly impressed with the whole range of goods and help available. Reccommendation. more than 100%.

Love Barnyarns. Don't go anywhere else for my supplies. Love the newsletters which are full of information and love Jon's jokes. Thank you Barnyarns

I love receiving Barnyards emails they are always interesting and informative. Also they introduce you to new products n show you how they work together

Great customer service kept updated on delivery , love my Pfaff creative 1.5 many thanks, I use Barnyarns for my threads as well they do a great deal and fantastic collection of colours 😁

good quality products great information given about there products great prices and the jokes are a bonus keep up the good work

Very Competent
I would recommend Barnyarns highly. I have found them to be very competent, reliable and efficient. They made an excellent effort to arrange the delivery of my Pfaff Creative Icon. They have kept in contact to offer further advice on my machine. I am very grateful to Barnyarns. Well done.

Excellent customer service both with ordering my new Icon over the phone and with supplies ordered from the website. Lots of communication and delivery information. Very happy to have chosen Barnyarns for my purchases and especially Callum for setting up the WhatsApp group for Icon owners.

Purchased a Pfaff 1.5 embroidery machine with advertised extras, through Callum, for my wife's 80th birthday. It was touch and go for delivery because of Barnyarns receipt of machines but Callum kept me updated and when the due date was near he went the extra 100 miles and produced a cracking birthday card itemising my present which arrived on the birthday date with the machine arriving shortly afterwards. Thanks once again Callum and best wishes to you and all at Barnyarns.

I’ve been a customer of Barnyarns for some time and have always had really good customer service from them. When they began stocking Pfaff machines I decided to take the plunge and upgrade my machine. I exchanged several emails with Callum and decided on the Expression 710 before ordering on line.

The machine was expected in stock a few days after ordering but there were delays due to Brexit and COVID. Callum kept me fully informed and made sure my machine was sent to me as soon as they received it. I couldn’t have asked for better service and the offer that came with the machine was great, allowing me to buy additional accessories for no extra cost.