Fantastic customer service at this gem of a local tack shop. I ordered in some boots but when they came I didn't like the cut on me - just personal preference. It was no problem at all, I was soon sho... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought 2 x Gallop hybrid stay dry fly rugs,1 6ft6 for my mare, 16hh id/tb and 1 6ft for my connemara pony, 14hh and a bit wide! These rugs are excellent quality 1200d waterproof bit that goes right f... Se mer
We love a trip the Barnstaple Equestrian supplies. Always super helpful, this time we needed help finding a fly mask for pony. After 2 attempts in other shop the assistant suggested a mix and match of... Se mer
It’s a very well stocked shop run by friendly staff. A nice surprise to find it’s a mini deli too with local produce from bacon, artisan bread and cakes. My friend and I had a coffee and cake sat outs... Se mer
Företagsinformation
Skrivet av företaget
Despite being new to Trustpilot our equestrian business has been established since 2014. Based just outside of Barnstaple, we offer both an in store shopping experience and ecommerce service to our 30,000 plus customers. From our North Devon Tack Shop we supply animal feed and bedding to equestrians, small pet owners and small holders across North Devon. We also offer ALL you need for you and your horse. Our experienced fitters ensure the very best of fittings for your safety equipment, including riding hats, boots and body protectors. We have all the top brands for horse owners, with horse rugs, tack, rider clothing for all ages and gender. Our dedicated online team despatch over 20,000 parcels a year across our wide range of equestrian products to horse lovers across the UK. Our online chat and telephone support lines are manned by experienced horse owners and pride ourselves in offering great customer service to our customers. e
Kontaktuppgifter
Unit 6 & 7 Coxleigh Units, Coxleigh Barton, Shirwell, EX31 4JL, Barnstaple, Storbritannien
- 01271850278
- hello@barnstapleequestriansupplies.co.uk
- barnstapleequestriansupplies.co.uk
4,6
Utmärkt
118 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service!
25 mars 2026
Lovely business with the best customer…
Lovely business with the best customer service and great product with great price
26 januari 2026
Great service on a great product and a…
Great service on a great product and a super price! Very pleased!
30 januari 2026
Good deal, with great customer service
We were delighted with the product, but when I ordered I didn't check the delivery address and it was a few days later that it was discovered to be an old address of ours. It was very easy to deal with Barnstaple Equestrian Supplies, even though it was over a weekend, and the error was corrected without any fuss.
26 januari 2026
Svar från Barnstaple Equestrian Supplies
Thank you so much for taking the time to leave us a 5-star review! ⭐
We’re really pleased to hear you had a great experience and truly appreciate your kind words. Feedback like this means a lot to our team and motivates us to keep doing what we do.
Thanks again for choosing us — we hope to see you again soon!
Absolutely terrible customer service I…
Absolutely terrible customer service I have had a member of staff who was rude. I have been lied to by two members of staff. I have done everything I have been asked to with regard to a faulty product and every time I email or call you just get fobbed off. This is probably the worst customer service I have ever experienced. If there was a reward for untenable customer service I would have no doubt that Barnstaple equestrian would come out on top. I wouldn’t spend another penny with such a disappointing company.
12 januari 2026
Omdöme utan inbjudan
Svar från Barnstaple Equestrian Supplies
We are sorry to hear that you felt disappointed with our customer service, as every customer is important to us and we always aim to provide a positive experience.
For clarity, your Gallop Trojan Xtra rug was purchased on 9 November 2025, dispatched on 10 November and delivered on 11 November 2025. A fault was reported on Friday 9 January 2026, almost two months after delivery, relating to stitching on the Velcro straps of the neck cover.
In line with our faults policy, we requested photographs, which were provided. When you contacted us by phone on Monday 12 January for an update, we confirmed that the matter was being handled in accordance with our policy and advised that we were happy to cover the cost of a repair. This was confirmed within one working day of receiving your email and in line with our statutory obligations.
On 15 January, a PayPal claim was raised stating that the order had not been received and that additional items were missing.
As the issue had been escalated via PayPal, we responded through their resolution centre. We are sorry that this situation has been frustrating.
At no point did we refuse assistance, and we were more than happy to work towards a resolution, particularly as you had previously told us how much you liked the rug.
Once the PayPal process has been concluded, we remain happy to offer either a refund or £20 store credit towards the cost of re-stitching the neck cover.
To anyone reading this, please be assured that we always strive to offer friendly, fair and efficient customer service and will continue to work hard to resolve any issues as promptly and reasonably as possible.
PS their dispute against us on Paypal was denied as Paypal sided with us.
The service was exemplary and the…
The service was exemplary and the knowledge of the products exceptional- lovely friendly atmosphere- will definitely visit/purchase from again
31 december 2025
Svar från Barnstaple Equestrian Supplies
Thank you so much for your lovely review! We’re delighted to hear that you found the service exemplary and our product knowledge helpful. Creating a friendly and welcoming atmosphere is really important to us, so it’s wonderful to know that came across.
We truly appreciate your support and look forward to welcoming you back again soon!
Brilliant knowledgeable service
Brilliant knowledgeable service, a pleasure to experience , well worth the journey!
30 december 2025
Svar från Barnstaple Equestrian Supplies
Thank you so much for your fantastic review! We’re delighted to hear you enjoyed the knowledgeable service and that your visit was worth the journey. It was a pleasure to have you in the shop, and we really appreciate you taking the time to share your experience.
We look forward seeing you again in our shop or online
We love this shop
We love this shop
Our second visit for a body protector as my daughter has grown.
Always wonderful help and advice
27 december 2025
Svar från Barnstaple Equestrian Supplies
We just love happy customers and thank you so much for your lovely 5-star review! We’re so pleased to hear you love the shop and that we could help again with a new body protector as your daughter has grown. Providing helpful advice and support is really important to us, so your kind words mean a lot.
We really appreciate your continued support and look forward to welcoming you both back again soon! ⭐
Great value turnout rug
Lovely, as described turnout rug.Great pricing and really good delivery time. Notified at every stage of the process. Would definitely use again.
24 november 2025
Svar från Barnstaple Equestrian Supplies
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re happy with the turnout rug and that it was just as described. It’s great to know our pricing, delivery time, and updates throughout the process met your expectations.
We truly appreciate your support and look forward to helping you again in the future! ⭐
Very helpful friendly firm
Very helpful friendly firm. Used for a number of years now, never disappointed. 👏👏
26 november 2025
Excellent service as always and stock …
Excellent service as always and stock excellent
24 november 2025
Purchased 20kg of parakeet food paid…
Purchased 20kg of parakeet food paid the £5 delivery waited 10 working days still nothing contacted them only to be told I have to pay a extra £10 on top delivery charge please be aware of this practice
3 november 2025
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