BARNER Brand Omdömen 

363
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Barner customer service representative, Ismael, went above and beyond to help me get my pair of glasses with the correct prescription once I had mistakenly ordered it wrong. They helped me get the new... Se mer

Betygsatt 5 av 5 stjärnor

Very good support on question about a product. Quick, direct and helpful so that product experience was perfect.

Betygsatt 5 av 5 stjärnor

Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o s... Se mer

Betygsatt 5 av 5 stjärnor

Best customer experience , no cap! I ve got the fastest , kindest support multiple times , whenever i had problems , some special need or just a new order, i always got my emails answered within s... Se mer

Företagsinformation

  1. Glasögongrossist

Skrivet av företaget

High Quality Computer Glasses ✓ Full protection from harmful Blue Light emitted by Digital Devices ✓ Highest Quality Blue Light Blocking Eyewear ✓ Sleep & Life enhancing Eyewear ✓ Glasses for Digital Professionals ✓ FREE Shipping on orders over 70€.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

363 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(363)

49 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I feel so lucky to have met you... :)

I ordered from turkey and the incoming delivery was a real joy! The safe delivery of the products and the quality I wanted gave me confidence and made me really happy. Thank you for your interest and help in the ordering process.

In addition to the excellent quality of the products, my trust in you has increased thanks to your interest in me. You have always communicated with me quickly, clearly and effectively and this has made me really appreciate your work.

Your emphasis on customer satisfaction has really given me a great experience. Working with you has proven to be a great decision. I will be happy to work with you on future orders.

Thank you again, I feel so lucky to have met you. I wish you success in your work.

19 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic !! :-)

My and my friend's glasses were unfortunately broken. After a number of emails we received new glasses and we only had to pay the shipping costs. I'm glad Barner solves such problems so well. :-)

I was helped by Ismael... he helped me very quickly and politely... hope he gets a bonus :p

4 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recomendo sem hesitar!

Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o segundo através de outra transportadora. Chegou super rápido...e sem cobrarem custos adicionais! O serviço pós-venda é excepcional! Respondem sempre com simpatia e diligência.Os óculos são muito bons! E, além disso, muito confortáveis e bonitos! Excelente relação preço-qualidade! Recomendo sem hesitar!!!

23 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect Customer Service

I had a few experiences with "Ismael" and he's been always a true pleasure to deal with. Professional, responsive and friendly :)
Great Products, Perfect Customer Service 👌

22 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I placed an order 15/02/2023 and their…

I placed an order 15/02/2023 and their website clearly said I will get my parcel within 5 working days but till today no sign for delivery 25/03/2023 .
I contacted them yesterday and they just apologised and said they will place order manually again. Won’t buy anything from them. Waste of time and money….

15 februari 2023
Betygsatt 1 av 5 stjärnor

I truly believe that buying this…

Update regarding the reply,
I think I miss my point my disappointment is not that after 5 year You didn't find oki returning the glasses, my disappointment is about the fact that your product isn't backed by science and your claims are not transparent in any ways.
If I am taking what this platform saying 1 and 2 star are negative reviews some 20% of the reviews are negative it says something about your products.
You said that I have give one star for a brand with similar policy that you have if you had the curiosity to check there reviews is below 3.8 stars.
I find your reply quite unpleasant and I don't really understand why you what to discredit my opinion.

I truly believe that buying this glasses was my worst spending decision ever.
I have them since 2018 I have tried to wear them but every time I did I haven't notice any difference quite the opposite it was very uncomfortable the way I felt when I put them off.
The quality of the frame and the lenses were a joke.
Again I saying it I don't have enough words to describe I wrong I was to buy them and I was stupid to buy to pairs.
So I really advice you not to buy them they are useless instead buy a good quantity of uv glasses.
Very disappointed I don't know what to do with them really..

20 mars 2023
Logotyp för BARNER Brand

Svar från BARNER Brand

Hello Adi,
we are sorry that your expectations of the glasses were not fulfilled at the full capacity! Since 5 years ago, when you have purchased the glasses we have received a great 5-star review from you, and no claims on quality, warranty, or return. Therefore we do consider the service delivered to you as successful and satisfying!

The claim that we have received from you a week before this review only mentioned that you were wearing those glasses only 7-8 times each and would like to receive a full refund for them. We have fully investigated the claim and provided a complete explanation why it is not possible. Another review for the backpack company on your Trustpilot profile shows similar type of claim from your side.

At Barner we offer a 2 year warranty for all of our glasses, also a 30 days simple return policy, as well as we are one message away in case something goes wrong and we try to keep our customers happy and offer different flexible solutions. Every customer who has ever experienced any issues with the purchase can confirm that. We expect transparency from our clients and we give a lot of time to return, exchange or replace the product if needed. The product purchased 5 years ago and used multiple times, and not submitted during this time for any defects or issues, is not eligible for any type of refund.

Regards,
Barner team.

Betygsatt 5 av 5 stjärnor

Great glasses and perfect customer service

I got my first pair of Barners in 2020 and loved them, but what has stood out has also been their super fast, helpful, and personal customer service. The color I wanted was not available in prescription, and when I asked about it they were able to use what they had in stock to make it work, and they made sure my glasses arrived quickly as I was also organizing a move. Could not be better!

10 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing quality and customer service

Such an amazing experience with Barner! I had an issue with my glasses and their customer service was top notch helping me resolving the little problems I had in a super helpful and friendly way. Also, the glasses are high quality and super light, sometimes I even forget I've got them on. Highly recommended. Keep on the good work Barner!!

24 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service!

I just had the best experience with the customer service ever! I needed some help, sent an email and got a reply the day after, they took care of what was needed to be solved and even got a gift! They were so sweet and helpful I truly was not expecting that but oh wow! And the glasses are just as great as their customer support! Thank you again!

22 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

a true game changer

just loving them! a true game changer.
my first day in weeks without any headache or eye ache. super fast and personal service, great ethos, amazing quality.
simply brilliant!

14 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We just love the glasses

We just love the glasses, how low weight they have. Super fast delivery over 2.000km away. Also love the quality of the lenses which are having a high scratch resistance.
Not to mention that, my head doesn’t hurt after a full day of screen work, my sleep is better and overall mood increase.

30 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

A éviter !

A éviter !
Attention, service client mauvais.
J’ai commandé via envoi express des lunettes qui sont arrivées griffées. J’ai reçu ensuite uniquement les verres et un tuto pour les remettre moi même. Vu le prix, remettre des verres (il faut forcer, c’est très compliqué) est vraiment honteux. L’erreur vient de leur entreprise mais je devrais garder des lunettes dont le verre n’est même pas correctement remis ?
Mauvaise expérience, je ne recommanderai plus sur ce site. En comparaison, il existe plusieurs autres sites plus fiables dont j’ai déjà fait l’expérience.

16 januari 2023
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Bonjour Estelle,
merci pour vos commentaires et nous nous excusons pour l'impression négative que vous avez reçue de notre part. Nous apprécions votre collaboration dans l'e-mail, et nous espérons que nous avons proposé une solution appropriée, qui vous permet de profiter de votre expérience d'achat chez Barner.

En effet, une solution avec des verres de rechange (ou d'autres pièces détachées des lunettes) fonctionne pour certains clients, et nous l'utilisons dans certains cas, afin d'éviter des envois supplémentaires et d'être plus durable. Cependant, nous comprenons qu'un gros malentendu s'est produit dans notre communication et nous sommes vraiment désolés pour les erreurs de notre côté.

Merci de votre patience et d'avoir donné une autre chance à Barner. Nous l'apprécions.
Meilleurs vœux.
_____________
Hello Estelle,
thank you for your feedback and we do apologise for the negative impression that you received from us. We appreciate your collaboration in the email, and we hope we have offered a suitable solution, which makes you enjoy your shopping experience at Barner.

Indeed, a solution with spare lenses (or other spare parts from the glasses) is working for some customers, and we use it in some cases, in order to avoid extra shipments and be more sustainable. However, we understand that a big misunderstanding has occured in our communication and we are very sorry for the mistakes on our end.

Thank you for your patience and for giving Barner another chance. We do appreciate it.
Best wishes.

Betygsatt 5 av 5 stjärnor

I received the glasses 👍

I received the glasses and wow, satisfied... delivered in less than 2 days... nice packaging.. .and glasses are very nice... they clearly block the blue light and compared to my other PC glasses that have 0.25 diopter these seem to have near 0, which I think is a good thing

10 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Company....

Barner were so wonderful in their assistance, I accidently ordered glasses with prescription lenses rather then non prescription and they sent lenses out to me for free and all I had to do was cover the shipping cost. This was great as it was my own mistake in the first place.
The glasses are also great quality I would highly recommend

12 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

If you are looking for great looking…

If you are looking for great looking and quality glasses for less consider Barner, my glasses delayed due to supply issues, but Ismael kept me up to date with order status and because I was impressed with them, I ordered a second pair which arrived quickly. The blue light technology on them is another reason i highly recommend them. Like any new glasses, the first 2 - 3 days takes getting used to but after that, you will wish you had got them earlier.

19 december 2022
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer