Barner customer service representative, Ismael, went above and beyond to help me get my pair of glasses with the correct prescription once I had mistakenly ordered it wrong. They helped me get the new... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very good support on question about a product. Quick, direct and helpful so that product experience was perfect.
Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o s... Se mer
Best customer experience , no cap! I ve got the fastest , kindest support multiple times , whenever i had problems , some special need or just a new order, i always got my emails answered within s... Se mer
Företagsinformation
Skrivet av företaget
High Quality Computer Glasses ✓ Full protection from harmful Blue Light emitted by Digital Devices ✓ Highest Quality Blue Light Blocking Eyewear ✓ Sleep & Life enhancing Eyewear ✓ Glasses for Digital Professionals ✓ FREE Shipping on orders over 70€.
Kontaktuppgifter
Spanien
- barnerbrand.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great products with resonable prices
These are the third pair of glasses I buy and they won't be the last ones. Good materials, nice look and a great customer support.
I feel so lucky to have met you... :)
I ordered from turkey and the incoming delivery was a real joy! The safe delivery of the products and the quality I wanted gave me confidence and made me really happy. Thank you for your interest and help in the ordering process.
In addition to the excellent quality of the products, my trust in you has increased thanks to your interest in me. You have always communicated with me quickly, clearly and effectively and this has made me really appreciate your work.
Your emphasis on customer satisfaction has really given me a great experience. Working with you has proven to be a great decision. I will be happy to work with you on future orders.
Thank you again, I feel so lucky to have met you. I wish you success in your work.
Fantastic !! :-)
My and my friend's glasses were unfortunately broken. After a number of emails we received new glasses and we only had to pay the shipping costs. I'm glad Barner solves such problems so well. :-)
I was helped by Ismael... he helped me very quickly and politely... hope he gets a bonus :p
Recomendo sem hesitar!
Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o segundo através de outra transportadora. Chegou super rápido...e sem cobrarem custos adicionais! O serviço pós-venda é excepcional! Respondem sempre com simpatia e diligência.Os óculos são muito bons! E, além disso, muito confortáveis e bonitos! Excelente relação preço-qualidade! Recomendo sem hesitar!!!
Perfect Customer Service
I had a few experiences with "Ismael" and he's been always a true pleasure to deal with. Professional, responsive and friendly :)
Great Products, Perfect Customer Service 👌
I placed an order 15/02/2023 and their…
I placed an order 15/02/2023 and their website clearly said I will get my parcel within 5 working days but till today no sign for delivery 25/03/2023 .
I contacted them yesterday and they just apologised and said they will place order manually again. Won’t buy anything from them. Waste of time and money….
I truly believe that buying this…
Update regarding the reply,
I think I miss my point my disappointment is not that after 5 year You didn't find oki returning the glasses, my disappointment is about the fact that your product isn't backed by science and your claims are not transparent in any ways.
If I am taking what this platform saying 1 and 2 star are negative reviews some 20% of the reviews are negative it says something about your products.
You said that I have give one star for a brand with similar policy that you have if you had the curiosity to check there reviews is below 3.8 stars.
I find your reply quite unpleasant and I don't really understand why you what to discredit my opinion.
I truly believe that buying this glasses was my worst spending decision ever.
I have them since 2018 I have tried to wear them but every time I did I haven't notice any difference quite the opposite it was very uncomfortable the way I felt when I put them off.
The quality of the frame and the lenses were a joke.
Again I saying it I don't have enough words to describe I wrong I was to buy them and I was stupid to buy to pairs.
So I really advice you not to buy them they are useless instead buy a good quantity of uv glasses.
Very disappointed I don't know what to do with them really..

Svar från BARNER Brand
Great glasses and perfect customer service
I got my first pair of Barners in 2020 and loved them, but what has stood out has also been their super fast, helpful, and personal customer service. The color I wanted was not available in prescription, and when I asked about it they were able to use what they had in stock to make it work, and they made sure my glasses arrived quickly as I was also organizing a move. Could not be better!
It's the second time buying from…
It's the second time buying from barnerbrand. I love their glasses and the reason I bought new ones was that my dog ate the og's. 🐶
Thanks for the excellent products!
Amazing quality and customer service
Such an amazing experience with Barner! I had an issue with my glasses and their customer service was top notch helping me resolving the little problems I had in a super helpful and friendly way. Also, the glasses are high quality and super light, sometimes I even forget I've got them on. Highly recommended. Keep on the good work Barner!!
Great customer service!
I just had the best experience with the customer service ever! I needed some help, sent an email and got a reply the day after, they took care of what was needed to be solved and even got a gift! They were so sweet and helpful I truly was not expecting that but oh wow! And the glasses are just as great as their customer support! Thank you again!
The glasses have helped me with my eye…
The glasses have helped me with my eye strain from looking at the computer screen for long hours. My sleeping hours have improved also. Customer service is the best, except dhl courier who made it horrible.
a true game changer
just loving them! a true game changer.
my first day in weeks without any headache or eye ache. super fast and personal service, great ethos, amazing quality.
simply brilliant!
We just love the glasses
We just love the glasses, how low weight they have. Super fast delivery over 2.000km away. Also love the quality of the lenses which are having a high scratch resistance.
Not to mention that, my head doesn’t hurt after a full day of screen work, my sleep is better and overall mood increase.
very fast delivery
very fast delivery, and the glass is perfect. very clear lens, light to carry and fits perfectly
Thanks Barner.
Great products and service
Great products and service, also fast response. Love this brand!
A éviter !
A éviter !
Attention, service client mauvais.
J’ai commandé via envoi express des lunettes qui sont arrivées griffées. J’ai reçu ensuite uniquement les verres et un tuto pour les remettre moi même. Vu le prix, remettre des verres (il faut forcer, c’est très compliqué) est vraiment honteux. L’erreur vient de leur entreprise mais je devrais garder des lunettes dont le verre n’est même pas correctement remis ?
Mauvaise expérience, je ne recommanderai plus sur ce site. En comparaison, il existe plusieurs autres sites plus fiables dont j’ai déjà fait l’expérience.

Svar från BARNER Brand
I received the glasses 👍
I received the glasses and wow, satisfied... delivered in less than 2 days... nice packaging.. .and glasses are very nice... they clearly block the blue light and compared to my other PC glasses that have 0.25 diopter these seem to have near 0, which I think is a good thing
Great Company....
Barner were so wonderful in their assistance, I accidently ordered glasses with prescription lenses rather then non prescription and they sent lenses out to me for free and all I had to do was cover the shipping cost. This was great as it was my own mistake in the first place.
The glasses are also great quality I would highly recommend
If you are looking for great looking…
If you are looking for great looking and quality glasses for less consider Barner, my glasses delayed due to supply issues, but Ismael kept me up to date with order status and because I was impressed with them, I ordered a second pair which arrived quickly. The blue light technology on them is another reason i highly recommend them. Like any new glasses, the first 2 - 3 days takes getting used to but after that, you will wish you had got them earlier.
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