Barner customer service representative, Ismael, went above and beyond to help me get my pair of glasses with the correct prescription once I had mistakenly ordered it wrong. They helped me get the new... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very good support on question about a product. Quick, direct and helpful so that product experience was perfect.
Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o s... Se mer
Best customer experience , no cap! I ve got the fastest , kindest support multiple times , whenever i had problems , some special need or just a new order, i always got my emails answered within s... Se mer
Företagsinformation
Skrivet av företaget
High Quality Computer Glasses ✓ Full protection from harmful Blue Light emitted by Digital Devices ✓ Highest Quality Blue Light Blocking Eyewear ✓ Sleep & Life enhancing Eyewear ✓ Glasses for Digital Professionals ✓ FREE Shipping on orders over 70€.
Kontaktuppgifter
Spanien
- barnerbrand.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love the design and its material :)
High lever of customer service!
The fact they the did deliver Barner glasses to my hometown Kyrgyzstan, shocked me.
And it took only 1 week to get my new glasses.
As an office I needed blue light glasses, and once I got them, I'm more than happy.
They are high quality and looking awe!
Keep rocking guys! Love y'all.
Special thanks to Olesia, who supported the shipment from the beginning to the end.
Best blue-light blocking glasses I have…
Best blue-light blocking glasses I have ever tried and just after using it for almost two days on screens as an architectural designer, I've started seeing results. These are amazing glasses and they are light and comfortable. Surely will recommend people to own a pair.
First time buyer
First time buyer. Super easy order process. Arrived super quickly. So comfy i forget i'm wearing them. I'm a designer so in front of screens too much of the day and already feel a benefit even if the science is still up in the air. Anything I can do to minimize eye damage and poor sleep i'll give a shot and so glad I chose these. Price point, strength and quality are excellent!
My Wife wants a pair, so will be picking up another pair soon.
Excellent customer service
Excellent customer service. Speed delivery. Glasses are very comfortable, flexible and it really helps my daughters when looking at iPad for a long time. I have recommended to my friends and family and they also love the glasses. The quality of the case need to be improved.
they are not just beautiful, they are very good quality
I own 2 glasses from this brand, they are not just beautiful, they are very good quality. I have recently bought my second pair and they came with the wrong prescription because I provided the wrong information, however they happily changed them for the right ones and also navigated me through the whole process, it was a pleasure to deal with their customer service
Customer support top notch for sure
Customer support top notch for sure! Fast and concise! No fluff no bluff straight to solutions
More than worth for every penny spent !!!
Restored my faith in Goodwill & hospitality!!!. It's been 2years now and I've purchased 5 glasses alongwith accessories and am totally satisfied.
Have ordered to deliver in India, which made me pay 66% of custom taxes.
Barner notified me in advance, though I had to go through an ordeal of custom's formalities. Where the company refunded 30% of fees paid.
A happy experience end of the day.
Snehal dc.
Barner fan forever
I've been struggling with the shipping company not being able to deliver to my address. But Barner customer service did their best, they helped me to communicate with the courrier, supported throghout the process and at the end I got my amazing glasses! Keep it this way, guys!
Great customer service!
A small piece of my blue-light glasses broke off, resulting in the temples of my glasses coming out at a weird angle and preventing me from wearing them properly. I reached out to the Barner team and they quickly responded and offered to replace my temples free of charge - I only had to pay a small shipping fee. I am very impressed with the speed at which I received my new temples and with the customer service overall!
Óculos com defeito substituídos imediatamente 🙌🏻
Comprei 2 pares de óculos há cerca de 6 meses e começaram a aparecer umas manchas nas lentes. Após reportar a Barner enviou logo uns para substituição num processo bastante simples e eficaz.
A 10 ✨⭐✨⭐✨ Brand😍
This is the only brand me and my kids use.
The design, quality and material is amazing!
One thing I love the most is the impeccable and awesome customer service you guys deserve 10 stars🌟 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Excellent Customer Retention
In love with the BARNERs. Happily bought them twice. Awesome customer care team. They are approachable, prompt and efficient.
I'd confidently recommend the BARNERs.
Barner costumer service is very kind and efficiant!
Barner costumer service is very special. I never had that experience before. Efficiant, helpful and kind people are working there. Their communication is easy to understand and logical. I got help immediatelly. Thanks you very much.
Not delivered!!! UPDATED: it's worth it!
UPDATE: I was very upset because I expected a 2 days delivery, but it took super long to arrive
I finally received my glasses, and I'm happily surprised by the very good quality!
it took 13 days from the order to the delivery, but it was worth it at the end. I also got a refund of the "express delivery" thanks to the customer support manager (Olesia) for the reactivity. I will definitely re-order again using the discount code provided. thanks again.
PS: I changed one star to 5 stars without being asked.
------------------------------------------
fast delivery proposed for free (my order was above 130€) but I preferred the super fast (2 to 4 days) 6 days are gone now and still 'being prepared' the customer service stoped replying after the first email!!

Svar från BARNER Brand
Great products and customer support
First pair I bought was great. 2nd pair had a problem with the prescription (the lenses were to big for the frame type I ordered). The customer service was great, and they offered a full refund or a replacement pair.
Since I opted for a replacement of a cheaper frame (the one I had and worked before) I asked for a refund for the difference and got it.
Honestly, the communication with the support team on facebook messenger was superb. Highly recommend.
Great customer service
Good products and fast delivery
I have bought different products from them before buying the Valley backpack, and they have always delivered good products.
This time I bought the Valley Backpack as a pre-order from their website just after the Kickstarter campaign ended.
Due to the pandemic, it was delayed, but they gave good information, and feedback. Got the backpack a couple of days ago, and it is exactly what I hoped for.
Good job!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







