BALOLO Omdömen 

299
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The desktop riser was exactly what I need to organise my desk space and make my home office more functional. The quality of the product is second-to-none and matches perfectly my Walnut sit-stand des... Se mer

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Betygsatt 1 av 5 stjärnor

An appalling result and an equally appalling response from the manufacturer. We ordered a desk and a shelf in the same colour. We received a dark desktop and a noticeably lighter shelf that look... Se mer

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Betygsatt 5 av 5 stjärnor

The company was responsive and amazing to work with! The product are of the highest quality and customizable. I truly appreciate the craftsmanship and everything that goes into it. It is the best!

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Betygsatt 5 av 5 stjärnor

The quality of the products and the level of detail in their manufacturing is absolute top level. The purchase and delivery processes were simple and fast. Packaging and presentation is on par wit... Se mer

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Företagsinformation

  1. Möbeltillverkare

Skrivet av företaget

Seit 2012 entwickelt und produziert balolo hochwertige Produkte aus Holz. Dabei werten wir nicht nur die neusten Produkte, wie den HomePod Mini oder den Apple MagSafe funktional und optisch auf. Mit dem Setup Cockpit haben wir eine Bildschirmerhöhung entwickelt, die durch ihr modulares Zubehör das Arbeiten einfacher, ergonomischer und aufgeräumter macht.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

299 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,4

Alla omdömen

(299)

79 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

A monitor stand that make the difference

I never thought a monitor stand could make such a difference. My desk is pretty small, and it was always a mess. The Balolo Setup Cockpit Monitor Stand has completely changed the game. It's freed up so much space – I can actually fit my keyboard and mouse comfortably now! The stand itself is really well-made, it feels premium and looks great. I was worried about stability, but it's rock solid. If you're short on desk space, this is a must-have. I'm so glad I invested in it. Product 10/10!!!

10 februari 2025
Omdöme utan inbjudan
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Svar från BALOLO

Hi Marco,

Thank you for your amazing review! We're thrilled to hear that your Setup Cockpit has made such a big difference and helped you create a more organized workspace. Enjoy your setup!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Perfect. No notes!

I purchased a large Setup Cockpit Monitor Stand with a few accessories. It’s completely transformed my workspace. The quality is absolutely top notch. And further to that, the customer service I’ve received has been swift, efficient, thoughtful and considerate. I couldn’t recommend Balolo highly enough!

3 februari 2025
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Svar från BALOLO

Hi Martin,

Thank you so much for your fantastic review! We're so happy to hear that your Setup Cockpit has transformed your workspace and that both the quality and our customer service have met your expectations. We hope you continue to enjoy your new workspace and are incredibly grateful for your support!

Best regards,

Your BALOLO-team

Betygsatt 1 av 5 stjärnor

DO NOT BUY FROM UK!

DO NOT BUY FROM UK!

I spent over £200 on a medium cockpit and accessories from Balolo, only to discover hidden customs charges. As a first-time customer, I wish I’d read the reviews before ordering. To make matters worse, the items are being held by customs, and I was never informed about this at any point. I had to email the Balolo asking why my orders is delayed to learn this.

Balolo's response? Email customs and sort it with them... Absolutely unacceptable

The company deliberately hides this information deep in their website and doesn’t disclose it upfront during checkout. No product quality is worth this hassle. I won’t be buying from them again and will warn others in the UK to stay away from them.

It’s unreasonable to expect customers to dig through a company’s shipping policy every time they shop in their local currency. Their generic, unhelpful responses only make matters worse. AVOID THIS COMPANY AT ALL COSTS!

23 januari 2025
Omdöme utan inbjudan
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Svar från BALOLO

Dear Oskar,

Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration.

As we are based in Germany, orders shipped to the UK are subject to customs duties and VAT based on UK import regulations. These charges are determined by UK authorities and are unfortunately beyond our control. We do clearly state this in our shipping section, but we value your feedback that this information has not been prominent enough for you.

We're also sorry for any confusion regarding the delay of your order. Once a shipment reaches UK customs, the clearance process is handled by Parcelforce, and we have unfortunately no control over the processing time. During this process, Parcelforce sends out a letter informing the recipient that their package is held at customs. We regret that this does not seem to have happened in your case.

We appreciate your feedback and will continue to improve our communication to ensure a smoother customer experience. If you need any further assistance, please feel free to reach out to our customer support directly.

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

In deciding to upgrade my workspace

In deciding to upgrade my workspace, I hoped to not only get a bit more organized but also create a more polished space that matched with my current aesthetic. I reviewed a number of companies and competitors but ultimately was intrigued with Balolo's price point, their modular system, and the apparent quality of their products. Of course, it's always a bit of a gamble buying something online if you've never seen or touched that product in person. That being said, I reviewed a number of reviews, videos, photos etc and ended up feeling pretty confident that I was getting what I paid for.

Upon receiving the product, incredibly fast btw, my expectations perfectly aligned with what I received. The wood is beautiful, everything is machined precisely, and the modular attachments are a thick gauge powder coated steel with precise edge folds and custom bends. Setup took a solid 20 minutes and the attention to detail by Balolo is evident throughout. I've got nothing but positive things to say about their products and in this instance, you absolutely get what you pay for.

15 januari 2025
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Svar från BALOLO

Hi there,

Thank you so much for sharing your feedback! We're thrilled to hear that your experience with us exceeded your expectations. It's great to now that you appreciate the quality and design of your new workspace and that setting up your new workspace went so smoothly!

Thank you for your support!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Fantastic product

Fantastic product, great marketing, and great post purchase follow up. I highly recommend this product, it is very high quality and the modular aspect allows anyone to customize it to their desk needs.

13 januari 2025
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Svar från BALOLO

Hi Spencer,

Thank you for your fantastic review! We're so glad to hear that you're happy with the flexibility and quality of your new setup. Enjoy your new setup!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Happy me 😍


Happy me 😍
I bought the large setup with some accessories. I’m super happy with my new setup. The quality is amazing, you can adjust your settings quite easily and make it your own!
Surly I’m gonna order a lot more soon.
Thanks Balolo

15 januari 2025
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Svar från BALOLO

Hi there,

Thank you so much for your amazing review! We're happy to hear that you're enjoying your new setup and that you appreciate the quality of our products.

Wishing you many productive hours at your new workspace!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Best of the best!

I bought the large setup Cockpit and mouse pad and am quite satisfied with the products, as they are sustainable, made from good materials and compliment my room decor. I am definitely buying from them again in the future as well!

17 januari 2025
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Svar från BALOLO

Hi Petre,

Thank you for your amazing feedback! We're thrilled to hear that you're enjoying the design and quality of your setup. Enjoy your new workspace!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Design and functionality can go together

I was looking to create more space on my little desk and still have some luxurious, yet still quality, feel about it. Once I stumbled on Balolo I saw the possibilities.
Thanks to the large cockpit I could keep my 27" monitor and install a second 15" monitor on a tablet mount and also create a place for my desktop speakers.
Beneath the large cockpit I now have ample room for other stuff or just keep it nice and clean.
The order process was very simple and straightforward as were the specifications of each item and optional piece. After the order process you are kept very informed about the production and shipment process.
Thanks to their build quality and packaging it will arrive without any scratch.
I am so happy for my creative (photography and 3d printing) and gaming environment that we immediately ordered a similar setup for my wife's desk.
Excellent craftmanship. Keep up the good work Balolo-team.

Johan V.C.
(Belgium)

16 januari 2025
Logotyp för BALOLO

Svar från BALOLO

Hi Johan,

Thank you for sharing your experience in such detail! We're so happy to hear about how the Setup Cockpit has transformed your workspace! It's great to know you appreciate the quality of our products and our service. We're thrilled to hear you also ordered a setup for your wife already!

Thank you for your support and wishing both of you many productive hours with your new workspaces!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Balolo’s Setup Cockpit – Premium Design, Outstanding Performance

The build quality of this monitor stand is exceptional, crafted from premium wood and metal. The attention to detail is evident, from the smooth finish to the sturdy construction. It feels incredibly durable, and the American walnut wood adds a sophisticated, warm tone to my desk.

Overall, I’m extremely satisfied with the Balolo monitor stand. It combines beautiful craftsmanship with practical design, making it an ideal addition for anyone looking to upgrade their workspace. I would highly recommend it to those who prioritize quality and aesthetics.

24 december 2024
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Svar från BALOLO

Dear Jose,

Thank you for your thoughtful review! We're thrilled to hear how much you appreciate the quality and design of the Setup Cockpit and it's amazing to know it has elevated your workspace!

Thank you for your support, and we hope you continue to enjoy your new setup!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Super Produkte und Kundenservice.

Super Produkte und Kundenservice.
Uneingeschränkt zu empfehlen.

25 november 2024
Omdöme utan inbjudan
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Svar från BALOLO

Hi Christoph,

vielen Dank für deine netten Worte und deinen Support! Wir freuen uns, dass dich unser Kundenservice und die Qualität unserer Produkte überzeugt haben und wünschen dir viel Freude mit deinem neuen Workspace!

Beste Grüße

Dein BALOLO-Team

Betygsatt 5 av 5 stjärnor

Products

One of the product I ordered was missing in my package (because of the France Poste) but Balolo support team responded in a minute to my issue, to give me a solution and send me the missing product asap.

Love you guys <3

10 januari 2025
Omdöme utan inbjudan
Logotyp för BALOLO

Svar från BALOLO

Hi Yumayuu,

Thank you for your kind words! We're sorry for the issue with your package, but we're thrilled our support team could resolve it quickly and get the missing product to you. We appreciate your support and wish you lots of productive hours with your new setup!

Best regards,

Your BALOLO-team

Betygsatt 1 av 5 stjärnor

Hidden customs charges, DO NOT BUY from UK!

I ordered the large cockpit and a bunch of accessories, spent over £300 with them as a first time customer, only to find out later that there were hidden £80-90 customs charges. (Just like so many here… wish I had looked earlier).

Balolo’s response was that this charge would be deducted from a refund if the items were sent back. So basically it’s a lose lose situation for me and resulted in these items costing me close to £400, which is extortionate.

This company is being purposely sneaky in hiding this information deep in their website, and not providing it upfront when you’re ordering. No quality of product is worth this type of experience, I will never be buying from the again and will be actively DISCOURAGING anyone I know in the tech industry in the UK to avoid them going forward .

If someone shops in their local currency on a website they SHOULD NOT have to refer to the companies shipping policy every time they make a purchase just incase. And this company’s copy paste response every time just makes the situation worse.

11 januari 2025
Omdöme utan inbjudan
Logotyp för BALOLO

Svar från BALOLO

Dear Emma,

Thank you for your feedback. We're truly sorry to hear about your frustration caused by unexpected customs charges. We appreciate the opportunity to address your concerns.

As a company based in Germany, orders shipped to the UK are subject to customs duties and VAT. These charges are unfortunately beyond our control, as they are imposed by UK authorities. We do clearly state in our shipping policy that such fees may apply, but we understand your frustration and will take your feedback into consideration as we aim to improve the customer journey.

Regarding returns after customs charges have not been paid, we'd like to clarify that we do not deduct the customs charges as they are not imposed by us. However, if a return is initiated, the shipping company imposes a handling fee, which we have to deduct from the refund. We apologize if this wasn't clearly communicated.

Your feedback is invaluable and we apologize for any frustrations caused. If you have any further questions, please feel free to contact us directly.

Best regards,

Your BALOLO-team

Betygsatt 1 av 5 stjärnor

Hidden customs charges & terrible customer experience

I ordered the medium cockpit and a load of accessories, only to find out later that there were hidden customs charges. I can see now I should have looked at Trustpilot previously, given that complaints of this nature stretch back almost a year, and yet Balolo have done NOTHING to rectify the issue for customers. The product itself is undeniably great, however I would have reconsidered the purchase had I known about the extortionate customs charges. When speaking to customer service, I was told I could return the product for a refund, however the full customs charge would be taken from my refund, leaving me somewhat trapped. No solutions offered. If someone shops in their local currency on a website they DO NOT expect to have customs charges applied or hidden and SHOULD NOT have to refer to the companies shipping policy every time they make a purchase just incase.

22 december 2024
Omdöme utan inbjudan
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Svar från BALOLO

Dear Max,

Thank you for sharing your feedback. We're glad that you appreciate the quality of our products, but we're sorry to learn that the customs charges and your experience with our customer service fell short of your expectations.

As we ship all our products from Germany, they need to be imported to the UK as they are no longer part of the EU. This means that orders to the UK may be subject to customs duties and VAT as required by UK regulations. Unfortunately, this is imposed by UK authorities and we have no control over these fees. While we clearly state this information in our shipping policy, we understand that this has not been visible enough for you.

Regarding your interaction with our customer service, we'd like to clarify that in the case of a return as a consequence of unpaid customs charges, we do not deduct customs charges, as these are not imposed by us. However, we are required to deduct a fee imposed by the shipping company for handling the return.

We appreciate your feedback about the visibility of potential customs charges and our customer service, and will take it into account as we strive to improve our customer experience.

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

This is old fashioned customer…

This is old fashioned customer excellence at its finest! The product is excellent and the people are amazing. I literally had a question about a product in one of their photos and they got me the name, it wasn't even their product! Great people and the craftsmanship and design is flawless. You will not be disappointed.

6 januari 2025
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Svar från BALOLO

Hi Kevin,

We're thrilled to read about your experience, thank you so much for your review! It's great to hear that you are happy with our customer service and your kind words about our craftsmanship and design mean a lot to us. Enjoy your new setup!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

I work from home and am at my computer…


I work from home and am at my computer a lot. I LOVE this cockpit and all the add on's! I'm obsessed with Balolo and sent a before/after pick to all my friends

6 januari 2025
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Svar från BALOLO

Hi Vanessa,

Thank you so much for the kind words! We're so happy to hear that you love your new Setup Cockpit and that you're spreading the word among your friends! Enjoy your new workspace!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Absolute Empfehlung

Das Steup Cockpit ist eine absolute Kaufempfehlung für das Home Office. Es vereint ein zeitloses Design mit hochwertigen Materialien. Besonders praktisch ist die Möglichkeit zur Individualisierung durch die verschiedenen Add Ons.

Sowohl Kauf als auch Versand liefen reibungslos ab.

3 januari 2025
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Svar från BALOLO

Hey Matthias,

vielen Dank für deine netten Worte! Es freut uns sehr, dass dir dein neues Setup so gut gefällt und du die Materialien und Qualität zu schätzen weißt. Viel Spaß und viele produktive Stunden mit deinem neuen Arbeitsplatz!

Viele Grüße

Dein BALOLO-Team

Betygsatt 5 av 5 stjärnor

customer service email

i had an issue with a package where it was accidentally shipped to the wrong house before christmas. i reached out to their customer support email and Asja was so incredibly helpful and quick to respond and get a new shipment and kept me updated the entire time and was able to get me a new one by christmas. best customer service ever. 🩷🩷🩷🩷

22 december 2024
Omdöme utan inbjudan
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Svar från BALOLO

Hi Emma,

Thank you so much for sharing your experience! We're thrilled to hear that Asja was able to resolve the issue quickly and get your package to you in time for Christmas. Your kind words mean a lot and we'll be sure to pass them along to her. Thank you for your trust!

Best regards,

Your BALOLO-team

Betygsatt 5 av 5 stjärnor

Top!

Seit 11 Tagen zeigt der Tracking Link unverändert an, dass die Ware nur angekündigt wurde. Der Kundenservice sagt ich solle warten, aber ich weiß ja nicht mal worauf. Würde mir an der Stelle mehr Support erhoffen.

Update: Es gab 4 Wochen später eine Ersatzlieferung + 20€ Gutschein. Deshalb eine kleine Veränderung der Bewertung von 3, auf 4 Sterne.

Update: Hatte ein Problem mit einem Artikel nach einigen Monaten und dieser wurde anstandslos ersetzt! Top. Deshalb von 4 auf 5 Sterne.

20 december 2024
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Svar från BALOLO

Hi Daniel,

vielen Dank für dein Feedback! Es tut uns sehr leid, dass es bei deiner Bestellung Probleme im Versand gab. Wir freuen uns, dass wir im direkten Kontakt mit dir eine schnelle Lösung finden konnten und die Nachsendung inzwischen sicher bei dir angekommen ist. Wir wünschen dir viel Freude mit deinem neuen Setup!

Viele Grüße

Dein BALOLO-Team

Betygsatt 5 av 5 stjärnor

Perfekte Ergänzung für meinen Schreibtisch

Ich habe den Balolo Desk Stand jetzt seit ein paar Wochen im Einsatz und bin wirklich begeistert! Das Design ist super minimalistisch und passt perfekt zu meinem Schreibtisch-Setup. Der Stand bringt meinen Monitor auf die ideale Höhe, was für eine deutlich bessere Sitzhaltung sorgt – mein Nacken dankt es mir schon jetzt.

Was ich besonders praktisch finde: Unter dem Stand ist genug Platz für Zubehör. Ich kann dort mein Tablet, Ladegeräte und sogar ein paar Kleinigkeiten verstauen, die sonst nur unnötig Platz auf dem Schreibtisch wegnehmen würden. Außerdem fühlt sich das Material richtig hochwertig an, und die Kombination aus Holz und Metall macht echt was her – es sieht einfach toll aus.

Alles in allem bin ich mehr als zufrieden. Der Balolo Desk Stand hält, was er verspricht, und ich würde ihn jederzeit weiterempfehlen! 👌

14 december 2024
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Svar från BALOLO

Hey Steffen,

vielen Dank für dein ausführliches und positives Feedback! Es freut uns sehr, dass dich dein neues Setup Cockpit nicht nur optisch und funktional überzeugt, sondern sich auch deine Sitzhaltung verbessert hat. Die Kombination aus Funktionalität und Design ist uns besonders wichtig, daher freut es uns umso mehr, dass du genau das schätzt. Weiterhin viel Freude und viele produktive Stunden mit deinem neuen Setup!

Beste Grüße

Dein BALOLO-Team

Detta är Trustpilot

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