Really excellent products and great customer service! Recovering from dislocated/broken/surgical right ankle trauma and broken fifth metatarsal on left foot...ordered physio ankle brace and calf sleev... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Because of a knee accident, in the dog park, knees were the 1st seriously damaged joint. I wanted to continue dog agility with my Aussie, my solution was to try the Back-on-Track knee braces with str... Se mer
We saw this product at a trade show and couldn't wait to try them on our horse who has been dealing with multiple hoof and fetlock issues. As she is rolling over forward on her fetlock we need to keep... Se mer
Fast shipping, accurate orders, quality products. Sizing guides definitely need improvement. For example, sizing for wrist covers/gaiters listed as "small/medium/large" isn't helpful - why not glove s... Se mer
Företaget har svarat
Företagsinformation
Om Back on Track USA
Skrivet av företaget
Back on Track® creates therapeutic products that help people, pets and horses achieve a more active and comfortable life.
Back on Track’s proven technology combines advances in modern textile development with traditional Chinese medicine to create Welltex®, a performance fabric that is both functional and therapeutic. This unique material utilizes the body’s own energy and reflects it back as a far-infrared (FIR) wavelength, which penetrates deeply into the tissues and is proven to increase blood circulation. This in turn helps support increased oxygen transport, increased production of nitric oxide, and improved waste product removal to and from the tissues, muscles, joints, tendons, and ligaments. Increased blood circulation may aid healing from trauma and injury. In addition to directly impacting overall performance, using Back on Track products in your daily pre and post-activity regimen may help prevent injuries by improving overall health and wellness.
For people: Back on Track human products range from FDA-approved athletic braces and supports to clothing, footwear, and bedding. Our functional line of garments features moisture-wicking (transferring sweat from the skin), moisture control (accelerates drying), and improved evaporation (instant cooling effect). See our P4G line of advanced active lifestyle sports apparel featuring Haematex™ and Iontex® advanced fabric technology solutions.
For pets: Back on Track dog products have the dual capacity to help prevent injury as well as help ease and expedite the recovery of existing injuries. From beds and liners (including a pet igloo bed for cats and small dogs) to coats and leg wraps, we have a wide variety of therapeutic gear for every pet.
For horses: Back on Track horse products are designed to help increase mobility and help prevent injury for all horses in all types of disciplines. From blankets, sheets, and saddle pads to boots and wraps, we have the equipment you need to help your equine partner feel its best.
PREPARE responsibly · PERFORM with confidence · RECOVER completely
Try them for yourself:
Kontaktuppgifter
350 Circle of Progress Drive, 19464, Pottstown, USA
- info@backontrackusa.com
- backontrackusa.com
4,4
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5 tn omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great helmet
Great helmet! Got the wrong size, but returning it and getting the correct size was easy Peary.
14 december 2022
Quck and professional
Quck and professional response to the questions I had before my purchase, quick and smooth delivery.
28 november 2022
ease of returns was amazing!
I really appreciated how easy the return process was when I got the wrong size blanket for my dog.
30 november 2022
The online ordering experience was…
The online ordering experience was seamless and the items delivered on time.
The BOT knee braces have made a positive difference in my mobility and have reduced the pain. You have a great product!
11 december 2022
I never received the package and I have…
I never received the package and I have tried to email the merchant then got no follow up besides“it shows delivered”but I never found the package
2 december 2022
Svar från Back on Track USA
Dear Alexis. I cannot express enough how sorry we are for the response, and delay in handling this delivery issue. Our normal service response would be to reship the order in totality the next day and then file a claim with the carrier. Chasing after lost product is our issue and should not be your burden. I understand a credit in full has been issued and I have asked our team to issue you a discount coupon for a future order if you will give us a second chance. Hope you have a happy holiday. Jim R.
I love all of the Back on Track…
I love all of the Back on Track products that I’ve purchased. They ease the pain where they are supposed to. I swear by them and highly recommend Back on Track for people.
10 december 2022
I have a sr horse that tends to get…
I have a sr horse that tends to get swelling from being confined due to the stalls at many rodeos. My friend offered the wraps to try. In 4 hrs the swelling was gone! He looked like a completely different horse. So I order my own set! Thank you Back on Track for such an amazing product!! ⭐️⭐️⭐️⭐️⭐️
7 december 2022
Great products, no so great returning direct to PA
I love these products- I have been using the blankets on my training horses for the last few years and finally bought myself a vest, I can’t believe I waited so long to take the plunge! The only downer to my experience was trying to exchange a dog blanket that I ordered to small from direct from BOT. Trying to mail something directly back to the company has been a wild goose chase- there are not UPS stores near me and I cannot print the return label myself! I didn’t purchase it from a store so I can’t do that as a return/exchange. I will be sure to double check and check again on sizes when order direct in the future!
7 december 2022
bBack on track for my hands. k b/of success with your…
I came back b/c of success with your therapeutic gloves last year. My hands responded so well using them that there is no question how important they've been for me. Your website is easy and quick, too.
6 december 2022
Amazing customer service.
1 december 2022
Reliable company
Fast shipping, accurate orders, quality products. Sizing guides definitely need improvement. For example, sizing for wrist covers/gaiters listed as "small/medium/large" isn't helpful - why not glove size or wrist measurement? Sizing differs between articles: I wear XL in the t shirts but M in zip-up sweaters. I always feel like I'm guessing blindly at size to order.
18 november 2022
Svar från Back on Track USA
Thank you for your feedback. From my company's perspective, I could not agree more with you. Sizing is a top priority, and we hope to provide better and more accurate tools to help 'remove the guess work. Happy Holidays - Jim R.
Love the Bark Dog Coat Hate the confusing policy
The Bark Dog Coat is awesome for our standard poodle. However, figuring out the sizing was a bit of work. As such the coat needed to be exchanged for a smaller size which wasn't a problem. Unfortunately, the exchange policy which was off putting since it was all over the place with its 'return it no keep it' wording which didn't matter in the end because it had to be returned. This didn't feel good. The experience felt like Charlie Brown trying to kick the football while Lucy promises she'll hold the ball and then doesn't. Rather than trying to make your policy sound nice it would be better to just say return it then if you decide a customer could keep it, then tell them. Don't make a confusing policy.
10 november 2022
I wanted therapeutic brush boots and…
I wanted therapeutic brush boots and received one pair of them and the other were just basic brush boots. Your products are confusing and your inventory non existent.
I bought them at Smart Pak instead.
30 november 2022
Svar från Back on Track USA
Dear D. Stergios Please note that all Back on Track products are therapeutic - we are trying to remove that term from product descriptions because when used, it suggests that without that term, the product is not therapeutic. All Back on Track products provide the Back on Track therapeutic benefit that we are known for. Inventory stock balance is another challenge and we are quite confident that out-of-stock balance notices come mid-2023 will be a thing of the past. Thank you for your understanding and happy holidays. Jim R.
I accidentally ordered the wrong style…
I accidentally ordered the wrong style jacket for my dog and they treated it amazingly to get the right one on the way. it was easy and awesome.
31 oktober 2022
Fantastic customer service
The customer Success team were fantastic to deal with. I had made an error on my order and they were able to rectify everything very quickly. Thank you so much!!
1 november 2022
Quality of product for the price was…
Quality of product for the price was disappointing
24 november 2022
Svar från Back on Track USA
Dear Bruce - please let us know what product you are referring to. We take pride in the cost value proposition with excellent quality and good value being at the heart of everything we sell. Our exchange and return policy are seamless and your satisfaction is what matters most. Our team will be reaching out to you via direct email. Jim R.
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