Baby Elegance Omdömen 

101
•
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Do not use this company. Ordered a cot and mattress on 01/10. Both arrived after being charged £50 additional shipping. Completely the wrong cot, no way to call or speak to anyone only email... Se mer

Betygsatt 5 av 5 stjärnor

Really like the product. As advertised, the Mash high chair is easy to assemble, light to carry, safe for baby and clean. Dispatched promptly. A mix up over quantity and colour (which was my fault) re... Se mer

Betygsatt 1 av 5 stjärnor

We bought a Nup Nup high chair at Christmas last year (2025). The removable tray broke in late January or early February, I reached out to the customer service team to explain and asked for a replacem... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Poor quality, pushchair seat broken after a month of use. All started with poor folding mechanism, eventually frame of the seat snapped in half. Smyth toys wont accpet retun and told to contact ma... Se mer

Företaget har svarat

Företagsinformation

  1. Babyaffär

Skrivet av företaget

For nearly 45 years, Baby Elegance has been a trusted name in nursery and baby essentials. As a family-run business, we understand what matters most to parents: quality you can rely on, thoughtful design, and products that grow with your family. Our range spans sleep and bedding, feeding, play and learning, and everyday home essentials, helping families through every stage from newborn to toddler. We're proud of the relationships we've built with parents over the decades, and we welcome your honest feedback to help us keep doing right by the next generation of little ones.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

101 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 68 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(101)

37 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

The worst customer service I’ve ever…

The worst customer service I’ve ever encountered god forbid you have a problem and get put through to Jeff he’s useless!

All I wanted was for the legs on a crib to match better I understand they’re made from beech wood so vary but they could definitely pair them up to have a better match. It just comes across lazy and rude when they can’t be bothered to get back to you

13 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The chair is perfect

The chair is perfect. Using the new born seat at the moment for a 3 month old who is very happy in it. Prompt delivery and good communication from Baby Elegance. Cannot praise this chair enough!

15 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I absolutely love this product

I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.

31 juli 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Horribly bad quality

Horribly bad quality, especially given the price. Turned up damaged and customer services team nonexistent on website. So disappointed but won't be putting my baby in something that is badly made.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Adrian. We are sorry to hear you had this experience shopping with us. If you could email us your order number we will be happy to follow up this for you: hello@babyelegance.com

Betygsatt 5 av 5 stjärnor

Great product and company

Great product and company, real pleasure to collaborate with and show off the beautiful bedding set they sent me.

29 maj 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi there, thanks for your feedback :)

Betygsatt 4 av 5 stjärnor

Good quality and looks great

Love the look of the high chair and the materials used. Feel like I will get use when baby arrives. A bit disappointed the baby seat can’t be adjusted to sit them up slightly as they grow also the foot rest can’t be adjusted.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Fiona. Thanks for your feedback. The footrest has 2 adjusatable heights, to adjust it you just need to flip it upside down.

Betygsatt 5 av 5 stjärnor

Replacement tray for our Nup Nup highchair

We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

12 maj 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Thanks for sharing your positive feedback with us Samantha

Betygsatt 5 av 5 stjärnor

This high chair is incredibly…

This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟

12 maj 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Poor customer service

The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

19 april 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Hollie. Sorry to hear off these issues with your order, it really isnt the type of experience we want our customers to have. If ever you need anything in the future, contact us at hello@babyelegance.com and we will be happy to assist you.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !

20 mars 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Aoife. Happy to hear you received the adapters and are all set :)

Betygsatt 5 av 5 stjärnor

Customer Service was super…

Jeff at Customer Service was super helpful and understood what I needed and helped in everyday possible.. great shipping service, too! Highly recommend

4 februari 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Tony. Glad to hear you were happy with everything :)

Betygsatt 1 av 5 stjärnor

Avoid!

I ordered a crib mattress and a mattress protector from Baby Elegance in January 2025. The order said next day delivery but after about a week without hearing any update, I contacted Baby Elegance to see where the order was. I was told the crib mattress was on pre order which was not written anywhere when I ordered. After a month and multiple emails back and forth, I eventually received a package. The item I received was definitely not the mattress I had ordered. I feel like the company sent me any old thing to stop me complaining. I requested a refund and that was the only thing that went smoothly at least. I will never use this company again as I feel they tried to scam me with the terrible mattress they sent. I've never had such a poor experience purchasing something online.

14 februari 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Eve. Im really sorry to hear you had this experience when ordering from ourselves. If you would like to email us with your order number we would be happy to look into exactlly what happened here.

Betygsatt 1 av 5 stjärnor

You'll be left waiting

Waiting over a month for our delivery and when they finally replied to our emails they said we'd get next day delivery. We did not. Meanwhile influencers are getting free items and leaving good reviews. Do not trust this shop.

14 januari 2025
Omdöme utan inbjudan
Logotyp för Baby Elegance

Svar från Baby Elegance

Hi Janice. Sorry to hear you were waiting so long for your delivery. If you can email us with your order number we would like to look into this and try determine what was the cause of this: hello@babyelegance.com

Betygsatt 5 av 5 stjärnor

Love our Mash highchair

Love our Mash highchair! Super easy to put together, easy to wipe clean. The cushion is also a good material to wipe clean! Delivery also came super fast after order was placed. We also have the Alta swing And my baby still loves it months on sits it in while I’m having a shower so she can’t cause trouble 😂

15 januari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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