Do not use this company. Ordered a cot and mattress on 01/10. Both arrived after being charged £50 additional shipping. Completely the wrong cot, no way to call or speak to anyone only email... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really like the product. As advertised, the Mash high chair is easy to assemble, light to carry, safe for baby and clean. Dispatched promptly. A mix up over quantity and colour (which was my fault) re... Se mer
We bought a Nup Nup high chair at Christmas last year (2025). The removable tray broke in late January or early February, I reached out to the customer service team to explain and asked for a replacem... Se mer
Företaget har svarat
Poor quality, pushchair seat broken after a month of use. All started with poor folding mechanism, eventually frame of the seat snapped in half. Smyth toys wont accpet retun and told to contact ma... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For nearly 45 years, Baby Elegance has been a trusted name in nursery and baby essentials. As a family-run business, we understand what matters most to parents: quality you can rely on, thoughtful design, and products that grow with your family. Our range spans sleep and bedding, feeding, play and learning, and everyday home essentials, helping families through every stage from newborn to toddler. We're proud of the relationships we've built with parents over the decades, and we welcome your honest feedback to help us keep doing right by the next generation of little ones.
Kontaktuppgifter
Unit 205 Northwest Business Park, Ballycoolin, D15 F512, Dublin, Irland
- hello@babyelegance.com
- babyelegance.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent company
Excellent company products always arrive in perfect condition and really quickly
Great highchair
My 9 month old loves this chair! Very easy to clean and fold away. Looks nice as well.
The worst customer service I’ve ever…
The worst customer service I’ve ever encountered god forbid you have a problem and get put through to Jeff he’s useless!
All I wanted was for the legs on a crib to match better I understand they’re made from beech wood so vary but they could definitely pair them up to have a better match. It just comes across lazy and rude when they can’t be bothered to get back to you
The chair is perfect
The chair is perfect. Using the new born seat at the moment for a 3 month old who is very happy in it. Prompt delivery and good communication from Baby Elegance. Cannot praise this chair enough!
I absolutely love this product
I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.
Really fast delivery and great prices…
Really fast delivery and great prices when compared to other retailers for the same product.
Horribly bad quality
Horribly bad quality, especially given the price. Turned up damaged and customer services team nonexistent on website. So disappointed but won't be putting my baby in something that is badly made.

Svar från Baby Elegance
Great product and company
Great product and company, real pleasure to collaborate with and show off the beautiful bedding set they sent me.

Svar från Baby Elegance
Good quality and looks great
Love the look of the high chair and the materials used. Feel like I will get use when baby arrives. A bit disappointed the baby seat can’t be adjusted to sit them up slightly as they grow also the foot rest can’t be adjusted.

Svar från Baby Elegance
Replacement tray for our Nup Nup highchair
We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

Svar från Baby Elegance
This high chair is incredibly…
This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟
Poor customer service
The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

Svar från Baby Elegance
Great customer service
Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !

Svar från Baby Elegance
It is a fantastic choice
It is a fantastic choice, featuring automatic rocking, adjustable height, design for convenience, built-in melodies and also Bluetooth music play to help baby sleep.
Customer Service was super…
Jeff at Customer Service was super helpful and understood what I needed and helped in everyday possible.. great shipping service, too! Highly recommend

Svar från Baby Elegance
Avoid!
I ordered a crib mattress and a mattress protector from Baby Elegance in January 2025. The order said next day delivery but after about a week without hearing any update, I contacted Baby Elegance to see where the order was. I was told the crib mattress was on pre order which was not written anywhere when I ordered. After a month and multiple emails back and forth, I eventually received a package. The item I received was definitely not the mattress I had ordered. I feel like the company sent me any old thing to stop me complaining. I requested a refund and that was the only thing that went smoothly at least. I will never use this company again as I feel they tried to scam me with the terrible mattress they sent. I've never had such a poor experience purchasing something online.

Svar från Baby Elegance
We have so many products from Baby…
We have so many products from Baby Elegance and they do not disappoint! Their stuff is such good quality as well as brilliant value for money.
You'll be left waiting
Waiting over a month for our delivery and when they finally replied to our emails they said we'd get next day delivery. We did not. Meanwhile influencers are getting free items and leaving good reviews. Do not trust this shop.

Svar från Baby Elegance
Love our Mash highchair
Love our Mash highchair! Super easy to put together, easy to wipe clean. The cushion is also a good material to wipe clean! Delivery also came super fast after order was placed. We also have the Alta swing And my baby still loves it months on sits it in while I’m having a shower so she can’t cause trouble 😂
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