Baby Elegance Omdömen 

First of all, a beautiful, well designed and constructed, product. Then a simple, straightforward, ordering process. And finally a no hassle delivery. A great experience all round.

Speedy delivery. Quality products.

I would give 0 stars if I could.

I very rarely go out of my way to leave reviews, especially now that I have a little one and very limited free time. I have genuinely sacrificed some much needed rest time to write this because my experience has been that disappointing.

DO NOT — and I repeat, DO NOT!!!!!! — buy the Smash high chair from this company. Quite honestly, I wouldn’t trust them with a paperclip.

The product itself was not stable, so I contacted the company by email multiple times. I sent so many emails and received absolutely no response. I eventually contacted them via Instagram and surprisingly they then started replying to my emails.

We agreed that I would receive a refund and that the high chair would be collected.

Simple, right? Apparently not.

On multiple occasions (I lost count after 5), I was told that DHL would come to collect the item. On every single occasion, nobody turned up. I spent countless days staying at home waiting for a collection that never happened, with no communication to let me know that the collection wasn’t going ahead.

Then, completely randomly on 1st September, I received an email from someone called Monica saying that DHL would be arriving within a few hours. No prior notice. No attempt to ask whether the date was convenient. Nothing. Item was collected HURRAH? Doesn’t end yet lol

When I explained to Monica my experience and raised a complaint, I was essentially told that she wasn’t customer service and that I should contact customer service myself. My response was simple: you represent the company, so you should be passing my complaint on?

And here’s the funny part… the collection date magically happened after I raised the issue with my credit card company. 😂

Then, days later, I received an automated email asking:

“How was your service provided by Jeff?”

LOL. 🤣

I had no idea who Jeff even was. Jeff could be a robot for all I knew. All of my emails had been signed off without a name, which says quite a lot in itself. Interestingly, I’ve since seen another customer mention exactly the same thing.

I eventually raised a dispute with my credit card company, and they were happy to help with the refund. But I thought “hang on??” the company arranged the delivery, agreed to the refund and arranged the collection, so surely they should be processing the refund themselves?

And yet… nothing.

It has now been nearly two months, and I am STILL having to chase and fight for a refund.

The whole experience has been exhausting and completely unnecessary. Problems with a product can happen, what matters is how a company handles them. In my experience, the communication, organisation and customer service here have been extremely disappointing.

Save yourself the stress. I would strongly recommend thinking twice before purchasing from this company.

Really like the product. As advertised, the Mash high chair is easy to assemble, light to carry, safe for baby and clean. Dispatched promptly. A mix up over quantity and colour (which was my fault) resolved quickly and with good humour. Maintained good communication throughout. Would recommend to others.

This product is packaged so poorly I can't give it as a gift. It also may not be organic based on the reviews. No one answers the phone so you can't even discuss it with me and it looks like they barely even respond to poor reviews. Not customer service in my mind. Kathleen M

We bought a Nup Nup high chair at Christmas last year (2025). The removable tray broke in late January or early February, I reached out to the customer service team to explain and asked for a replacement, willing to pay for same, I got an email back stating that once back in stock the following month (March)I would receive a follow up. Sent a follow up email to ask for an update early March, received an email back stating still not in stock and would hear back Heard nothing back so followed up again in April and received no reply at all. We are now in September and no communication at all. Will not be purchasing off Baby Elegance again due to the poor level of customer service.

Poor quality, pushchair seat broken after a month of use. All started with poor folding mechanism, eventually frame of the seat snapped in half.
Smyth toys wont accpet retun and told to contact manufacturer as they are dealing with warranty.
Customer service not responding since 9th of August!
I don't recommend buying this products from Baby Elegance!

Awful customer service, originally tried to cancel my order (as the option was given) within an hour of ordering as I had found a different product I preferred, no response and item was sent out 3 days later so no excuse not to cancel really. Have now tried to request a return 4 times, again with no response.

Someone finally contacted me to say they would arrange a return but by that point, I had already had a pick up from DHL, all with no correspondence or confirmation from baby elegance that they were collecting my item. I had 4 further emails to say they would arrange a return for me, clearly they don’t correspond with eachother, nor check their return records.

They don’t sign off their emails with a name but then ask you to rate the help that Jeff gave you.. who TF is Jeff? I had no idea who I was speaking to

Nice fabric, super fast to delivery

Ordered nursery furniture, products turned up damaged. Getting hold of customer service is like getting blood from a stone. The cot bed had a massive crack on the base which affected the stability of the structure, there’s no way I’m putting my newborn in that. A lot of money spent, a lot of stress and still not resolved.

Fast delivery! Really lovely well made high chair. Great quality!
My 2 month old Grandson loves it!

I can't review the actual item as I still havent received it, two weeks after it was shipped. DPD were used to send the item and have been awful, but Baby Elegance have not helped one bit, they take forever to reply to emails and when they do email, just look up the tracking information and read it out to me - I can do that myself! The problem was that DPD kept saying it would be out for delivery but due to some system glitch, it was not being dispatched.

As customer services do not reply to emails, i have had to initiate a charge back claim. Unfortanately they cannot be relied upon to help customers with delivery issues even though they are the ones with the contract with the courier.

Chair came without folding joints making the product useless.

After some trouble with the delivery company, the customer support was very nice and helpful. Eventually I got my order and am super happy with the baby mattress I ordered.

I’m having a really bad experience with these guys. Their marketing was so good but now they are ghosting my multiple customer service inquiries because apparently the chair is lost in the mail? But i have no idea because there’s been no shipping updates and nobody at customer service is answering me. But now they have the audacity to send me an email to review them, so it seems their marketing department is much better than the rest of their operations. Anyways wouldn’t recommend if you want a dependable product

I reviewed the mash highchair last week and submitted it on the Baby Elegance product page, only for my review to disappear when it was submitted. Here’s what it said:
I just received an email claiming the mash high chair was ‘worth every penny’ but I would strongly disagree! We have experienced several problems with this high chair. When we originally bought the bundle the clasps on the newborn attachment came with sharp unfinished plastic edges which were dangerous. I contacted customer services and they said they would send out a new one. That was over a month ago. I contacted them again to let them know and to ask where it was. They gave me a tracking number that had no item attached to it and said they’d look into it. That was a week ago and I’ve heard nothing since. But I received several emails in between these exchanges asking me how the customer service was!
The next issue with this is that the high chair attachment is so difficult to get off and is poorly designed. The newborn attachment has easy buttons to press to release it from the main frame but the actual high chair attachment has impossible to reach parts that need pushing in to release it. This can only be achieved by pushing the end of a utensil in to get to it! Even then it takes quite some force to get the highchair to release. This is the same for releasing the part that stops baby from slipping under the tray. That makes it ridiculously hard to actually take it apart to clean it properly. We searched high and low online to find a way to detach these parts but couldn’t find any demonstrations anywhere leaving us to figure something out ourselves. All promotion videos on social media conveniently leaves out the part where you remove the high chair and leg attachment.
Whilst speaking with customer services regarding the newborn attachment issue, I asked why my initial review was nowhere to be found. My question about why it had vanished was ignored! Interesting, considering my review wasn’t positive! At this point I was frustrated at spending £143.30 on a high chair that was not fit for purpose, so I asked for a full refund. This was again ignored and instead I was issued a refund for the extra seat cover I purchased alongside the highchair for the inconvenience of the newborn attachment replacement not being sent. I’m now posting this review again to the product page, Trustpilot and Google reviews in the hopes that it is seen and I can get a full refund for this terrible product! Don’t waste your money on this!

I am disappointed with the quality of the Baby Elegance high chair. While the chair looks good initially, the overall build quality is not as good as I expected.

My biggest issue is with removing the high chair seat. All of the instructional videos provided by Baby Elegance show the buttons being pushed by hand so the seat can be lifted off easily. However, on the chair I received, the buttons are so stiff and recessed that they cannot be operated by hand and require a flat-head screwdriver to press them in.

When I contacted customer service, I was told this was designed to prevent toddlers from removing the seat themselves. While I understand the safety reasoning, this is not what is demonstrated in the company’s own videos, which show the seat being removed quickly and easily by hand. The actual product experience is therefore quite different from what is advertised.

Overall, the chair functions adequately, but the quality and misleading instructions regarding seat removal have left me disappointed

The delivery was super quick and the chair is amazing!! The fact that I can already use it with my newborn is great! She can be with us at the table. The colour is beautiful and I found the chair to be very safe!

Lovely cot and mattress.The box arrived very badly damaged (dpd) but everything was fine.Looking forward to seeing our granddaughter using it.

Placed my order over a week ago item is out of stock asked to change to a different item have chased three times with zero response from them. I would avoid using this company. They have my money and no contact.