British Airways Omdömen 167

I am due to fly with BA to Goa in 7weeks, but I cannot get a visa due to the ongoing situation with VFS global and the high commission, Whilst TUI Are helping and refunding there customers, there is NO help or contact from BA, I am about too loose a lot of money and BA couldn’t care less!

This was our experience of flying with British Airways for our honeymoon.
Our flight was cancelled less than 24 hours before we were due to fly, the replacement flight meant that we were to fly to Orlando and then get a connecting flight to Miami which meant that we would have less time in Miami (rather than fly direct to Miami which we were originally doing.
On getting to Heathrow 3 hours and 15 minutes before our flight to check in then to be told that the Covid-19 tests we had done were not accepted and we had to queue for 3 hours and 30 minutes to get another test done. Nowhere on the British Airways app did it say we needed a ‘fit to fly’ Covid test hence why we did an NHS test. Once we got our results and went to check we were then told the flight has closed and we can’t get on it. We were not happy with this as we had been told that we had plenty of time and would make the flight. The response from the check in desk was to call British Airways ourselves to arrange another flight. This in itself is a hard task as you can never get through to a person. After 25 minutes of waiting around a manager came and spoke to us and said that we can get on the flight so we checked our luggage in and ran to the gate with a member of staff from Heathrow who was very helpful.
When we arrived in Orlando to collect our luggage it was not on the same flight as us. We informed an airport worker and stated to them not to send our luggage to Miami as we would be in Orlando by the time it arrived and we gave them the details of where we were staying in Orlando.
When we finally made it to Miami and we were picking up the car we wanted to upgrade it however we weren’t able to do this. The car that we were given was awful, the brakes sounded like they were worn, a notification came up on the car saying it needed a service and we had to call for assistance whilst in Orlando as the car had broken down. We didn’t take the car back as we had wasted enough time on our honeymoon buying new clothes and toiletries we didn’t want to waste anymore time. I also was without my regular medication I take for depression, which led to me being more stressed than normal
On our first day in Miami we spent a lot of time and money getting new clothes, toiletries and sun cream. By the time we got to Orlando, (this was day 3 of no luggage) still wearing the clothes we bought in Miami and not wanting to buy anymore I ended up washing clothes in the sink of my hotel room on our honeymoon. By day 4 of no luggage we decided enough was enough and went to buy more clothes and shoes, as well as a suitcase. Receipts of all items purchased because of an error made by British Airways which led to us having no luggage for 5 days are attached.
The stress this caused us on what was supposed to be our honeymoon was indescribable. We were unable to enjoy our short time in Miami which was cut even shorter by British Airways as we had to go shopping instead of enjoying and relaxing by the beach or pool. Also when we got to Orlando and there was still no luggage we then had to do another shopping trip as I wasn’t going to waste my honeymoon washing clothes in the sink. We feel as well as reimbursement for the clothes, toiletries and suitcase we had to buy due to an error made by BA, we would like some form of compensation for the stress and inconvenience this had caused especially with it being our honey moon, we will never get a honey moon again.
Four months has passed, and still nothing from British Airways, despite several emails sent to them.

During covid pandemic BA issued voucher rather than refunds for cancelled flights. Two years later we are contacted saying we can apply for refund online. Several months later BA claim to have processed refund yet we have not received the funds. The customer service is unhelpful; the complaints service ignores letters and online BA complaints submission. It feels that this company doesn’t care about the level of service afforded to their customers.

Simply trying to find out extra cost to upgrade from economy to business class heathrow to San Francisco return as a surprise. Tried online chat and twice on the phone. Impossible to get an answer. Simple question I would have thought. Have the reservation number.

FAILURE OF BRITISH AIRWAYS CONTINUES
ADDED UPDATE BELOW (apologies dyslexic so excuse if words are wrong)
Booked online to go to Brisbane from Manchester before it gets to the payment area the system crashes. 2 hrs later cleared cookies and the restarted computer went through booking with the correct names even picked the seats to Heathrow and paid and authorised by app the payment. BA tried to take 2 payments one for the crashed booking that was not even authroirsed.
then when we phoned up BA cancelled the later booked one which payment had been authorised. they have now taken money for 2 seats both in my husband's name ???? will not change the name as they cannot not from DOH to brisbane and now wants us to cancel for them to give us £300 out of the £2200 we have paid. Getting no response from customer services..absolute joke...... Trying to get out to see our grandson who was born 4 weeks ago.....we cannot book another flight as BA has our money ......what do you do???
After continuous complaints being ignored and no response we tried again over a week ago to try to resolve this.
Richard from the Newcastle Office stated he had sorted it and then the incorrect name had been changed we would not be charged a thing. just wait 3 to 4 days for the e tickets to be updated.
we waited 6 days . yesterday we spoke to a Ester in Manchester office who told us nothing had been changed and that she would have to contact quatar to change the name and give us a call back.
we do not get a call back and afetr 4 hours we rung again and got Rachel in the Manchester office who infomred us quatar had refused the name change?? we explained again that Richard had said he had completed this- obviously he had not.
We ended up on the phone with Rachel for over 2 hours - she was being helped as she was new there. The only way we could sort this out was to cancel, though they would only allow me to cancel not my husband as he would not get his money back for his ticket.
We were told to cancel my ticket. at this point, I was in tears as to think we could be on different flights as the seats were nearly booked up. I asked Rachel who, i will say did everything she could to help, to stay on the phone. we booked again my ticket and checked with rachel that we were on the same flights together . I paid an extra £1950.00 for my ticket when the original booking was £1140....Rachel said there was nothing she could do even though the mess up was totally BA's fault. whats more we will have to wait 14 to 21 days to egt the original refund of £1140 back!!
As we got the new booking number for me we asked Rachel to check were we still on the same flight---guess what we went I was on two totally different flights .....luckly Rachel was able mess around with her helper to rectify the issue.
We could have got cheaper flights with American airlines via Los Angelos if they would have refunded my husband's ticket instead we were held Ransome for them to take a further £833.00 for me to be with my husband to Brisbane.
DO NOT GO WITH BRITISH AIRWAYS -Appalling behaviour and treatment - I say thanks to Rachel a newbie but the rest forget it.

Worst company ever ,my wife bought 3 tickets for us to travel to USA from UK.She found out that she have her first name as a surname tried to change it but they refuse.She was not able to cancel because all 3 tickets were together.So she missed flight and lost almost 1000£ which they didn’t give back.In my opinion bunch of thieves.Complete disgrace.

Was asked to wait an hour and a half for baggage, didn't arrive so told to complete a form, completed form and left after 3 hour wait at Heathrow, got home 330am with no baggage, my baggage portal hasn't updated since I registered my lost baggage on the 14th, no contact numbers, emails bounce back, I've never known anything like it in my life,
shocking customer service baggage report number LHRBA87369, where is my baggage please

Our flight was missed from Paris and the hotel room was provided with food. BA said expenses can be claimed as well once we landed in UK. When I sent my expenses receipts along with proofs there is no response from BA from past 2 months. Never expected this from BA. Hope they dont do anymore FALSE promises to customer.

The RETURN Flight ,
where the suitcase was mishandled and lost,

and the suitcase was not at LHR London Heathrow airport for me,was on the FLIGHT from Zurich Switzerland to LHR airport 13.3.22. at 11.15HRS

Resulting in me missing my flight home around 15.40destined to arrive at 17.10. At GLASGOW AIRPORT

I had such a nightmare of an experience awaiting a suitcase and help at LHR airport from BRITISH AIRWAYS!!!

The damaged suitcase,Case reference number was:
22902969

I FLEW HOME on Sunday 13.03.22 and WELL FILED My CLAIM for the BADLY handled SUITCASE MISHANDLED and THIS was then:
REDELIVERED to me ALL BURST OPENED in a plastic BAG with Gaffer tape holding it together.

BA HAD admitted liability for the suitcase being mishandled And put me up for the night in a LONDON hotel, giving me a meal and flying home the NEXT DAY MONDAY morning, the 14.03.22, as I had missed my connecting flight from LHR airport to GLA Glasgow airport as my case hadn't turned up at LHR airport.

I was just really like how can BA LOSE a WHOLE bright YELLOW suitcase with my address tag's!!?!

It got DELIVERED in a plastic GAFFER taped up BAG Tuesday or Wednesday!!!!

I SUBMITTED my claim just for x1 BAG @ £40-odds just under £50 with supporting evidence which I still have in PICTURES on my phone of the STATE BA delivered my suitcase in,it WASN'T ENTIRELY B,A,s FAULT for the DAMAGE that happened to the suitcase.
It is the WAY this has been HANDLED _B.A please CHECK your CLAIM number ORIGINALLY submitted BEFORE the 20.03.22, you then sent me an email basically saying:
Dear Mr Martin.
You were out with the 7DAY TIME FRAME for claiming BK for your damaged suitcase _we are sorry that this CLAIM has been THROWN out!!!!
I flew BK Sunday 13.03.22 the suitcase was DELIVERED by yourselves all BURST OPENED and mishandled! I then SUBMITTED my claim before Sunday 20.03.22 WITHIN the 7DAYS TIMEFRAME,WHY this HORRENDOUS message saying that I WAS NOT WITHIN the TIMEFRAME for 7DAYS, YOU BA ADMITTED Liability got me a New flight and hotel in London with meal and told me not to worry MYSELF!

WHY NO PHONE CALL after my claim was SUBMITTED in ASSURING me that everything was going to be ok. WHY NOW months later on you throw this claim for under £50 out?

Nope nothing for 3months ! Now THIS email with the Case reference number.22902969

Unless things DRASTICALLY change,then it saddens me to SAY that upon having this horrendous situation so BADLY and POORLY HANDLED then I SHAN'T ever be using BRITISH AIRWAYS EVER AGAIN and I shan't be changing this review!
I supplied PICTURES and videos upon you REDELIVERING the DAMAGED and burst suitcase!

Only to ask for just under £50 COMPENSATION after BA admitted liability and put me up in a hotel room and dinner and gave me a reconnecting flight the following morning to GLA Glasgow airport from LHR airport.

Please CHECK your CLAIM number and GIVE me a REASON to CHANGE this review and change my mindset and anyone else's thinking about booking with BRITISH AIRWAYS EVER AGAIN or booking BRITISH AIRWAYS EVER?

I'll AWAIT your timely response,as I waited MONTHS to be told that my CLAIM was OUTWITH the CLAIM period -NO it WAS NOT!

How you can TREAT customers of BRITISH AIRWAYS this WAY is just SO MISPLACED and UNACCEPTABLE, this is just the EXACT SAME WAY My luggage was Mishandled & MISPLACED after I HAD transferred it into BRITISH AIRWAYS CARE at Zurich airport.

No I DO NOT RECOMMEND BRITISH AIRWAYS, VERY unprofessional and unacceptable an attitude for my belongings and LUGGAGE which had to go in the BIN after being REDELIVERED All BURST OPENED and mishandled, most probably by the COURIER'S on the luggage wagon at Zurich airport Switzerland,boooo!

Sort this out or I shan't be using your airline ever AGAIN and there shall be NO CHANGE,NO CHANGE, to this REVIEW BRITISH AIRWAYS.

Rgds

David

Flying from San Francisco to Heathrow. Arrived on time but left for over 2 hours on runway then finally disembark only to be left for hours to wait for luggage as not staff available.
This is disgusting and totally unacceptable.
Will never fly BA again.
Landed 1.30 still waiting for luggage at 5.15 unbelievable. What a shambles.

I've tried for months to get through to your organisation hence this email below. Why is BA's Customer Service so bad?

Dear Mr Doyle

Ref: 22591078

I've contacted your offices on several occasions regarding the incorrect booking made by BA staff which subsequently cost
Miss Caroline Wilson £1600.

Miss Wilson was requested to send a letter stating that she was happy for me to act on her behalf. This was sent in April to Ganesh Narayananswamy.

To date we have not heard from British Airways hence my email to you.

Please can you look into this matter as we would like it resolved this year.

Kind regards

Miss DB Crawford

Three years ago booked a flight from London to Vancouver scheduled for early May 2020. Covid had an impact on that booking (not blaming BA for that) but when the booking was eventually re-scheduled for May'22 BA were showing a flight from Heathrow to Faro which would be perfect for us (as we live in Portugal). In previous attempts to book the Vancouver flight there was no option for a 'connecting flight'. Having booked the flight to Faro I eventually managed to talk to BA to ensure we could get our bags transferred from the Vancouver flight onto the Faro flight.
Apparently BA will no longer help with this request unless both flights were booked as one booking. So I asked if we could get the flights onto one booking (assuming this was a computer process to make a change) and was told that this was possible but there would be a charge. I requested details of what the charge would be (assuming an admin charge), when I got a call back from BA, bearing in mind we had already paid for seats on both the Vancouver flight to H/R and from H/R to Faro, I was shocked when they quoted £6,622.18.
As we were not willing to pay that ridiculous charge I was then told that as we would need to clear Security, get our bags, get from Term 5 to Term 3, the 2 hour window between flights would probably not be achievable.
As we are old age pensioners I asked if help could be arranged but did not get a very helpful response.
We were then charged another £500 to change the flight to the next morning and had to stay in a hotel at Heathrow for the night.

shocking treatment from BA, cancelled our booking while in the queue, rebooked 6 hours later, said it was our fault for being late, when in fact we were early.
food on return flight was atrocious, everyone was sending it back, half a cup of warm coffee half an hour before landing after a 6 hour flights, food was OK on flight out, poor service BA, would not fly with you again, if I can help it.

Awful, awful, awful.

Charge you as though they are a high quality airline but treat you badly when things go wrong.
Never been treated with such contempt - flight cancelled last night, put in hotel by the airport (note not BA) and heard ZERO since.

I haven't flown with BA for over 25 years.

First flight to Cyprus and leaving Heathrow was smooth. I was worried about all the airport delays and cancelled flights.

But I was pleasantly surprised, no problems in Heathrow or Larnaca. I suppose it depends on where you travel to and the time of the flights.

All advertised destinations and times should depart as planned, but after the pandemic it may be a tough few months for travellers.

If my next BA flight is as good as this I would book again, but it's a gamble!!

BA has gone from bad to worse. I have gotten over 20 emails regarding changed flights for my trip in three weeks. In the latest one, they made my return flight 12 hours earlier, ruining the last day of my holiday, and also downgraded me to a different cabin with no compensation being paid to me. I try to call them to figure out what is going on and no one answers. I try to go on their website and just get a bunch of error messages. The level of service is absolutely appalling. I live in London and have been flying BA for almost 20 years but no more. They have completely fallen apart. They fired too many people during the pandemic and now clearly will never recover from it. I suspect they will end up in administration.

Appalling as always. A miserable flight from rio, disgusting food and seats that didn’t work - no coffee or tea served in the morning, only sad wet sandwich. It took them 2 full hours to get our luggage off the plane, making me never want to fly with this 3rd rate airline ever again

A DISSGRACE.... 1st and last time I hope I ever have to travel with them.
Book pre paid seats for a flight for me ans my friend then she asks me to change them (which there is an option to do so but no mention of not refunding untill you read the small print) seconds after the 1st booking so I do so only to discover after that they have taken my money and that there is NO refund available so all in all I've paid almost £450 for seats... its disgusting and left me not even looking forward to my once in a life time holiday...

Amazing no reason to give it a low rating.

I had the best flight ever from Cyprus to UK,good large seat chair,perfect hot food as reasonably price,no bus to walk miles away and yep comfort is first priority and for 160£ it worth every penny go and return..
Quiet,clean and no rush on toilet too.
Definitely more holiday will be on my list..
Thanks a lot.