BA Omdömen 134

To be honest BA have not been shiny for a while but didn't expect them to cancel my return flight from Jordan without even contacting or making any effort to get us home.

Coronavirus will pass but a lot of these companies are damaging their own reputations.

Will fly with someone else in future - really enjoyed the service and care from RJ.

Good European flight. Need more healthy snacks on board in my opinion.

If there is an option for zero star then I would have selected it. I booked a flight from Shanghai to London 3 months ago but due to the coronavirus I don't feel safe traveling from China. I was told any change will incur an additional charge of £35 per person.

This is not acceptable and Alex Cruz should resign as CEO UK. He put profit before customer safety. His leadership should be called into question given all data breach, pilots strike, poor customer services, (do I need to name more public embarrassment).

Formerly good company that has sadly gone bargain basement in an effort to copy nastiest low cost airlines business model to increase profits. They've looked at passenger insecurities and tried to work out ways to increase profits from them, one of the main ones is obscenely excessive fees for seat reservations, knowing couples and families will pay out to be sure of seats together. They're so greedy they'll even charge couples who have already paid many hundreds, perhaps thousands for a business class seat to reserve seats in order to be able to sit together. They'll say "Oh it's OK you can leave it until 24 hours before and you don't have to pay and MIGHT get to sit together" Right... They also lost our bags on the last flight - glib responses and no apology or compensation because the bags turned up in the end. Holiday ruined but who cares? Well, not BA, that's very clear...

Had a great experience with BA, much better than other airlines and would use again, the service was really good

A truly awful company.Just returned from Las Vegas business class from Gatwick.BA crew are better than they were but the planes are old and dirty, they do not not stock enough food for everyone to get their first choice , the media systems are rubbish if they work at all and the staff are frustrated that their feedback , like that of the customer is ignored. BA simply do not care. A really poor offering.Pointless complaining to them as they never reply.I hope the good airlines get their routes off them as they do not deserve to be in business.

Lost baggage transfer in Madrid tried to blame it on Iberian despite code share apparently Iberian and BA computers can't talk to each other their rep in Madrid couldn't care less and at Heathrow again not helpful said they don't send apologising letter bag may turn up in a few days will not fly with them again

Not only do they lie, they then insult you and try to bully you with threatening behaviour. I have had it, never again

The collapse of this once-excellent airline is extraordinary. I flew to Cape Town with BA, because they are the only airline to offer direct flights from London. No doubt because there is no competition, they put clapped-out uncomfortable and dirty old planes on this route. I paid for Premium Economy, but it was really no better than the dire economy class from which we were separated by an old piece of curtain. There was just one toilet available, and that was in a poor state. We were not allowed to use the adjacent business class toilet, even though it was closer and more convenient. The standard of service was very low, though the cabin crew had plenty of time to chat to each other. I thought the whole experience was a disgrace.

On another matter, BA allowed my full credit card data, with personal details, to be hacked. The first I heard about this was from a news bulletin. They eventually offered a perfunctory apology, but have refused any compensation despite the distress, anxiety and extra work their negligence has caused me. Despite every effort, my complaints are not put up to any more senior management, and the so-called "customer relations" representative, whose replies always came with long delays, has said she will not respond to any further requests.
They certainly know how to keep their customers happy! I will never fly with this rotten airline again if there is any alternative.

Just found after paying huge amount for long haul flight they have the audacity to charge for seats - 25 pounds and UP..what???
So that gets one star unless I get a refund of the seat price - some companies read these reviews and act on them......

I've stopped using BA. They are overpriced, most flights cabin crew are rude and for the price you pay, they stil have the audacity to charge for refreshments on flights. Worst route is London Heathrow to Johannesburd. Most cabin crew are overworked, too old, too tired and couldn't be bothered. Poor customer service!

will someone tell me when i will get sense and stop giving B.A. second chance again ,more the fool me. We were delayed 50mins on flight from miami missed our connection at heathrow re-booked on new flight to glasgow in total over 3hrs delay advised sorry you do not qualify for compensation and sorry about you re-booked flight to edinburgh being delayed ???? still confused edinburgh!!!!. Thanks for great customer service again no this its a step to far if the only flight available to where i want to go is B.A. I won't be going enough is enough this is the third review on B.A.and every one was 1 star now what does that tell you about them.!!!!. LET THEM KNOW AND STILL NOTHING WILL BE DONE. A company who know how to spoil you holiday yes 5*+.GEO.

I made two separate bookings with BA over the past two months for travel between Muscat and Edinburgh. On the first booking my travel class was downgraded on the outward sector. BA have without explanation credited my card account with two amounts. On the second upcoming booking I will be downgraded on both the outward and return sectors. I believe there is an EC regulation that covers this situation but BA are trying to avoid their responsibility. Completely dishonest practice. I have emailed, completed web forms and called all to no avail. Will update on the outcome but guessing it won't be customer orientated!
Why can't they just do the decent thing? Spending my pounds with Qatar next trip.

Have used BA for years, but they certainly seem to be heading downmarket, without the lower fares of the airlines they are trying to compete with.
I booked a flight to Athens last year, and, as I was checking in, I realised that I had only booked for hand luggage (not a particularly cheap flight, mind, but the times were what suited me). It was my mistake, so I reluctantly had to pay £40 per bag, per flight. Yes, that much, and double if you pay at the airport!
What annoys me is that there were customers at the departure gate with "hand luggage" that was larger than the bags I had paid to check in. They had their bags put in the hold WITHOUT CHARGE. The same happened on the return journey. The moral is, don't play by the rules - by the time you get to the departure gate, it is too late to charge you (or the staff can't be bothered) so you'll get your large bags on the flight for free. Those of us who abide by the rules get stiffed...
Yes, I have complained to BA, but it seems that they can only deal with complaints that are on their tick box list, so I was told I was querying an excess baggage charge (I was not, but they don't seem able to understand that) and my claim was rejected, even though the first agent said they would process a refund if I sent my receipt.
I might as well go straight to Ryanair/Easyjet etc in the future....

Oh dear, dreadful BA again. Last March I was on a BA flight back from Florida and my bag was ruined by the handlers. In the past I could forgive that as bags were replaced, this time I was informed that they had a new policy as an economy traveller which only entitled me to £25 compensation for a £400 bag irreparably damaged! As a result I vowed wherever possible not to use them again.
As part of a group travelling on Tuesday I had to book a BA flight out but managed to find another flight back, the online agency lists booking policies for all airlines and BA states an economy ticket entitles you to one up to 23kg weight hold bag but a basic ticket only to hand baggage. So I booked and confirmed an economy booking to include a bag each, but when today I checked the details it said hand baggage only.
I have just spent over 45 minutes and finally talking to a manager, discussing the matter with BA.
'Apparently' a Basic ticket is in BA's mind an economy ticket as well, so mine is described by them as Economy but is actually Basic so does not include a holdbag!
However then, is a passenger meant to decipher which is which when booking?
Just another way of duping the customer into yet more payments.
I thought BA was meant to be a proper airline and that is why you pay extra, but apparently not. It now has policies far more dubious than some of the worst low budget airlines. What a fall from grace. Thank goodness for the brilliant Easyjet.
FURTHER TO THIS SORRY SAGA...
Have tried to book one hold bag, but it only came up with a payment in DKK which apparently is Danish kroner. If I made this payment I would incur an exchange rate premium from my bank, so I called BA and they categorically told me it was the fault of the booking agent online and was not BA's fault.
So I phoned my agent, Expedia, at my expense, who categorically stated logically that it was BA's web site not theirs and so BA's fault. A classic case of otherenditis!
However I tended to agree with them, so kindly they rang BA, while I was on the line, and BA finally admitted it was a fault their end with bookings from agents and not direct and gave me the option only to make the payment through my agent and on to them on the telephone, as they were unable to rectify the error online to pay in pounds!
I did not consider this secure let alone legal and said that was not an option.
They said in that case I could only book at the airport which would cost £65 and not £35 ( Easyjet only charge £24.99 for the same service by the way). So I was being told I was having to pay for their mistake and incompetence. I declined to do this and finished the call.
Two minutes later Expedia rang back to say that BA offered to only charge £40 now instead of £65 at the airport. They were actually hustling me like some cheap street market hawker, unbelieveable!
Obviously I refused as I was still paying for THEIR error and terminated the call.
Expedia rang me back again and said they were so embarrassed with the behaviour of BA that they would pay the £5 difference but also give me a £25 voucher for the inconvenience caused as they valued my custom.
A stark contrast to the grubby and disgraceful behaviour of BA.
BA have now stooped even lower into the gutter.
Lord King will be shaking in his grave now at what has become of the company he built up to achieve integrity and respect worldwide.
And just in case there is any doubt, I am British and embarrassed that this company bares my country's name in its title.

average service for economy flight, have experienced better though

I usually travel Premium Economy with Virgin or EVA Air. But this year my travel agent booked me with BA. The supposed "Premium Economy" was pathetic - just 3 rows of seats separated from Economy by some torn curtain. There was no galley in BA's Premium Economy and no toilets. We weren't allowed to use the Business Class toilets and whenever we tried to use the tourist class toilets there was a long queue as BA have replaced some of toilets on their 777s with extra passenger seats in order to make more money

One of the meals in BA's Premium Economy was exactly the same as in Economy and the supposed "full bar service" disappeared after the first meal as the cabin crew were too busy gossiping to serve any passengers.

Avoid BA if you can. Their cost-cutting has made them even worse than Ryanair yet BA still charge much higher prices.

Realy poor cabin staff and poor response to a complaint.

I recently flew to Capetown with my wife. On the return flight my wife was sick and there were no sick bags. I requested cabin crew and no one came, we had to wave a passenger to get one to come. When she came she refused to take away the bag and would not bring a sick bag. This is not great when your trapped in your seat by a sleeping passenger.

I raised a complaint to BA afterwards and was brushed off with the response below and don't feel they are taking the issue of poor cabin crew seriously. Here is there response

"It's disappointing to hear about the unhelpful attitude of one of our crew members on your flight from Cape Town on 09 February. I realise you would have expected more help when you wife was so unwell. I do hope she's feeling better now. I realise you had to ask other passengers for a sick bag as the crew member wouldn't provide one.
Our staff are highly trained and we’re really proud of the service we offer, so I’m sorry to hear our crew weren’t behaving as professionally as we expect them to be. It’s only through your comments we’re able to focus on areas where we need to improve.
I've fed your comments back to the line manager of the staff member you've mentioned. We're very grateful you've taken the time to let us know what happened when you travelled with us. It’s only through your feedback we’re able to focus on areas where we need to improve, so we can offer you the best possible service."

I flew with BA to Thailand last month and this the flight attendants were the least helpful I've come across. My 5 year old daughter was very hungry and had started to cry. We finished all our snacks unfortunately and I asked the air stewardess if there were any snacks while we were waiting for the food service. It seemed like a pretty normal question, but I was told there was nothing on the airplane for a kid to snack on and she just walked away.

Trying to use Avios points for June/July flights. Found the ones I needed and tried to reserve for 72 hours as offered, only to be told if I used that option I’d need to pay the full fare. I didn’t as I could contact my fellow travellers within 24 hours, and would be able to book the flights the following day. Following evening logged on to buy the flights, only to find that there were apparently NONE available with Avios that whole week on the outward leg and none for the whole week on return leg.. as far ahead as June/July.. Deeply suspicious, I logged on with my husband’s Executive Club Avios points even though he had far fewer . Amazingly all the flights for both weeks were available with Avios points, I booked, just to secure them, (T8UU62) but whereas he only had sufficient points to save us £40, I had had enough to save us £180. I was right to have been suspicious. I think this is disgraceful service towards any potential passenger, let alone a long-standing Executive Club Member. Be warned…