BA Omdömen 134

Sorry to say this company a let down .
Why are they holding onto Agents ( like Netflights) monies and not given back refunds . I have been awaiting more then 22 weeks now .
Collect as much interest on our money and delay refunds.
Terrible business .
Zakaria bhula
Made a booing via Netflights
On Ba to go Abu Dhabi . BA cancelled flights twice so therefore I requested a refund from my agent which they obliged and said they will pay on refund and return them by BA

Once again after 28 days of waiting, NO Refund and they wont tell me when. They cancelled the flight, they took my money straight away. The blame the refund team and customer service extremely poor and don't give a damn. Maybe its time to take them to Small claims court.
They are holding onto money owed...#BATHIEVES

Entrapment. Very bad indeed. Not much different from stealing or embezzlement. British Air has confiscated my payment of £456 although I was denied boarding. There was no prior warning that Covid-19 certificate is a must before booking on line. On the contrary booking was very quick. They pocketed my money and refused to refund me. They admitted they have no capacity to cover all the requirements of all destinations when I spoke to them. It was unfair for BA to profit in this way during this covid crisis. Where the British Government is and what are they going to do to give these nasty people a lesson and refund the confiscated money?

BA cancelled our flights earlier today and offered us the chance to rebook which we did. We checked the price of the new flights before rebooking and they were considerably less than our original booking. The tickets BA have just sent us show the price of these cheaper flights as being exactly what we paid for our original flights. This is a dirty con trick - I never expect BA to be such crooks. If they cancel your flights demand your money back - don't rebook, don't trust them.

I paid £54 for a date change yesterday afternoon. They cancelled the flight this morning. The flight is in September, so they must have known they were pulling that route. They are now offering a credit note only for the original price of the ticket. Thieves.

Flew to New Orleans. Premium economy (whatever they call it). Seat recline didn't work. Awful food. Generally uncomfortable. Flight back worse - no choice of food (so I could have what economy had - for this I paid £400?) seat still damaged. Cabin Cold. Staff? I should have saved the money and travelled cattle-class.

awful service, I spend two hours waiting for my luggage

Flight was refunded in two days. Better than I expected. Thanks BA.
A different flight with last-minute is taking 4 months! Wish I had done direct also.

Refund processed within 48 hours as one flight on Californian trip cancelled, no hassle and can't wait to use BA again when this situation is resolved and we can begin to travel.

Yes, it was tricky to get through on the phone, but when I did I spoke to a very helpful man called Dave. The refund for our cancelled flights was back in my account within 2 days. Excellent performance BA, thank you!

Still awaiting my refund. Tick tock tick tock

I fly a lot and BA is one of the only airlines who actually treat customers as that.
No drama at the gate, no sneaky extra charges, brilliant service.

My flight was cancelled on 15th April. I did have to persevere getting through on the phone on Thursday but I just kept repeat dialling and finally got on the end of the queue. 20 minutes later spoke to a very helpful assistant and refund processed. Money back on my credit card today, 19th. I think 4 days is pretty good service at the moment.
Didn’t give 5 stars as getting through was a pain and I think they should have kept an automatic refund option.

Disgusting Customer service .

Cancel my flights and then make it impossible for me to obtain a refund. £4000 of MY money held and i am told to call a phone number to obtain a refund which is NEVER answered .

As a BA frequent flyer i will remember this , my custom will go elsewhere in future. No other operator has been so obtuse in making refunds during the CV hiatus .Every other travel cancellation ive had has been refunded in good grace , whether that be European companies or those in America .

BA you are at the bottom of the pile .

We have just phoned BA customer services and spoken to Leyton sq. Our BA flight to Mexico was not cancelled but the Government said not to travel abroad. BA have offered a voucher we want our money back. The call was a complete waste of time. Leyton would not even give an email address for us to complain to or tell us where we can find a copy of the companies complaints procedure. He said we should look on F.A.Q on the website which ofcourse we had already done, that is why we were phoning. When we were eventually transferred to a manager we were on hold for 20minutes. I certainly won't use BA again.

Phoned up after my flight was cancelled due to Covid-19.
Waited 10 mins on hold which is expected.
Asked for refund and was sorted without any hassle. The woman was very polite and explained everything.
Well done B.A this has been the easiest of my cancellations.

DO NOT TAKE THE VOUCHER!

we were supposed to fly to Bucharest on the 3rd of April. the flight was cancelled and of course one would seek for a refund. Here comes the saga ...

I tried calling many numbers for days but all are redirected to the same 0800... This is nearly impossible to get through an talk to someone. BA wants you to give up and accept the voucher (as it is hard to get through the phone and you have no other option online).

I thought I would get the voucher and call them later when things would calm down = big mistake!

Today I finally got through and talked to a representative. Be advised that when you call the 0800 number the robot asks you '...if this is for a refund ... press 1'. If you press one the call will be ended with the typical apology ‘we’re experiencing …’. So, don’t press 1. Wait and you will be surprised that after about 5 seconds the robot will give you other options.

When talking to the representative I was told:
- ‘hard to believe you called many times because we had days when nobody was calling’ – shocking!
- You accepted the voucher … it was not us pushing it (BA that is) - when you have a flight and a a voucher is the only option what would you do?
- We will not refund you if you accepted the voucher

A cheap but effective technique of discouraging customers from pursuing their rights.

As someone else said, very disappointed with the BA approach on this situation as they completely ignore existing regulations (ie flight cancelled = refund).
Times will settle and I’m sure that people will remember how they were treated. Certainly I will!

Lastly, my advice to anyone seeking for a refund would be:
1. Do not accept the voucher
2. Wait till 72 hours in advance to your scheduled flight and call the 0800 number
3. Do not accept the voucher. By law BA is obliged to refund.
4. If you cannot get through and your flightb date passes = keep calling 0800. If still not getting through call your bank and report the payment as suspicious = you paid for services that were not provided and the company has not provided a settlement.

When hardship comes you see the true nature of people. BA is a business but their management is human. Other so called low cost airlines have provided refunds.

I give five stars for the staff who do their best working for this profit-obsessed company; but nul points/zero/0 for the company's policies and management.
We are booked to fly to Milan from Heathrow 29 April 2020 - well, flight is cancelled, fully understand why; no surprises there then.
But, when I try to get a full refund on the BA website, I am told I have to call a number for that - call a number which is very difficult if not impossible to get through on. And anyway, BA site asks me not to call this number until 72 hours before flight as they are dealing with high volume of calls from people in a mess (my word). And I do understand why their need is greater and more urgent than mine - they are probably trying to get home.
I know this situation is very very difficult, but it is a piece of blatant BA/IAG commercial cynicism to make the only online options a rebooking (you are joking!) or a credit voucher (another joke) when BA cancels a flight, and to require those who just want their money and their Avios back to call a hopeless phone line.
Get real BA senior management and IAG owner; you have spent years slashing the service to make obscene profits, now shell out our refunds without a fuss and online. When this is over, and the government has bailed out your wage bill and executive salaries with our taxes, you will need us to use your airline, as air travel will never be the same again.

Travelled from Sofia to London Heathrow British Airways flight staff amazing everything you could want was available the service was excellent the flight was smooth and they worked as a good team I had an accident in Bulgaria and needed assistance I can't thank them enough orf.at at Heathrow passenger assistance service who were absolutely fantastic a big thank you ba and the passenger assistance service during the flight a passenger became quite abusive va to the mail steward however the Mail employee excelled himself with charm the situation was defused well done