BA Omdömen 134

The staff that you come into contact with deserve 6 stars never mind 5. However, the company itself leaves a lot to be desired, cynically taking for granted the very people who keep it going. I am of course referring to its under-valued and highly underappreciated customers. If it wasn't for the near stranglehold that BA and its partner airline-in-crime, American have engineered together over the world's major travel routes, fares and access then things would be different; they'd have to live up to the sort of claims they make in the marketing campaigns - goodness knows how many zeros are on the cheques that fund these gushing but oh so transparent customer love-fests.
So ahead of that day, which inevitably will dawn, do yourself a favour BA and make some attempt to bake into your organisation the sort of policies that actually do put the customer before profit and by profit I mean "trying to squeeze an extra few quid out of each measly flight" - overbooking, downgrading, cancelling, deliberately losing luggage ie leaving it behind; the hallmark of some back street business and NOT the world's favourite airline!

The outcome was great. I can only speak for myself, but appreciate the frustrations that many share in their reviews. I couldn't get through, my emails not answered, but i knew they had problems and like many companies are trying to recover from a global problem and still dont have the staff or people in the right places? What company does? So the bottom line is, when i did speak to someone - they were great, they did help and did solve my problems and were full of apologies. My advice, be patient, they will get to you and if your situation is like mine, they will help. Thank you to all the people involved at BA and thanks to Sean Doyle who is trying very hard to keep the big plane wheels turning in what is still difficult times for the airline industry.

Bloody Awful.
If my call really was important to them, then I'd expect someone to answer the phone within 30 minutes but this rarely if ever happens. Shockingly poor and if you choose to use BA expect a remnant of a once very good full service carrier that will hopefully get you there at some. Not easy to speak to their 'busy' agents -more painful than TalkTalk. Exec Silver Club member

We booked a holiday to Los Angeles over Christmas and the New year. BA changed all the flights so we were unable to go on those dates. We rearranged to go in April to the same hotel for 2 weeks after waiting on the phone for hours to do so.
BA have changed the flights again, we have 2 weeks accommodation in our hotel but the flights are 3 weeks apart!!!!
So I’m now waiting on the phone again to sort it out, I’ve been waiting for 1 hour and 14 minutes so far!!
Come on BA , surely you can do better than this.
No wonder they have such bad reviews.
When you are waiting so long for someone from “customer service “ to talk to you, it gives you plenty of time to read about the awful treatment people are enduring with this company.

Traveled BA business class to and from Malaga what a load of crap avoid BA business class the food on the plane and in the lounge wouldn’t pass as low grade dog food

I have been trying to cancel a holiday every day for two weeks only to be told call back later each time by automated voice. Do they employ humans?

On a long flight to Cancun,within 2-3 hours they ran out of mixers then all alcohol.
Cabin was cold there and back necessitating blankets.
No non diary milk for vegans tea and coffee
Given dairy butter with vegan meal
Partners screen not working so couldn't watch anything for 11 hours
Used to be my go to airline,now I can't trust them.
Crew are great,I guess it what they have to work with these days

Yet again I’m posting about what a crap company BA has become
I’m waiting for customer who are sat on the plane waiting for a bus to take them to the terminal which has been longer than what there flight was
How low can this company sink
Unbelievable

Was put on flight to Delhi by BA put my luggage on to brother in laws name which might say is lost have nothing to my name was denied entry by Delhi came back to Heathrow and would you belive it no one would help at all a supervisor called zaniab was so rude would not listen or help me I actually broke down at Heathrow not one member of staff came to see if I was OK passenger came to ask me discussting behaviour by BA staff have no luggage tired to call there customer service wait for about 2 hours then they cut you off did finally get through a lady called Laura or Chris and told I don't deal with these matter BA you are at fault as one of thete employees has admitted they are to blame for negalance this is our you treat ur customers have totally lost faith in u guys ur just a money grabbering airline you should be ashamed o urselfs to other passengers if ur fbooking with BA think twice

Completely useless. Flight to Jamaica from Gatwick delayed. As Club customers paying Club prices, went back to the lounge, which was shut. Went to their back up lounge which wsd full and not accessible. Why pay so much money for a nonesense service. Completely useless.

BA app locked me out, I keep ringing and they keep saying they’ll send me an email to reset my password, but it won’t let me and they continue to keep me locked out. I suspect they want to stop me using my vouchers until they run out or are insufficient. Their customer service is awful. AA are getting my business so BA are missing out, maybe they don’t need the money.

BA customer service.. they are Not fit for purpose
I have been on the phone for 24 hrs 8 attempted to contact them to rearrange travel for my vouchers issued by BA and when I did get through the most unhelpful apathetic disinterested person told me system are down can't do anything by that's it terrible terrible service

It has been impossible to get through on the phone to redeem a travel voucher despite many attempts. This company is a disgrace.

I would avoid BA from now on, such terrible service, in fact no service at all and not interested in resolving issues either. Quite extraordinary. I was never able to access the booking online in spite of being told to do so frequently by email. The 'manage my booking' does not work. I triid the app, different browsers, it does not work. Customer services either do not reply and when they did, they told me they could not help.
I then logged a complaint and they told me to contact customer services as there was nothing they could do - you have to laugh. I wrote back explaining they could not help and rarely answered and was told BA was grateful for my report. But no one has resolved the issue. Incredible. And when mentioning these issues when I checked in at airport, since I was unable to check in online, the staff did not seem bothered. Absolutely rubbish, non existent service. Hugely disappointing.

Really sad that Iberia has destroyed a British icon.

Ryanair, Easyjet, LoganAir now stand well above the woeful standards BA has come to accept.

I have experienced all of the negative reviews on here about service, waiting on phone lines, inflexible staff and disappointing outcomes.

Cancelled my voucher for a refund, lost a companion voucher but it was worth nothing anyway. Send your Avios points to Necter and have a sandwich from Sainsbury’s instead.

Please, please avoid at all cost. British Airways (also another account opened known as BA on Trustpilot) used to be an airline you could trust to a certain extend, any feedback they would act on. Unfortunately, now, it's an airline that is mismanaged hence they are slowly going into a very deep whole that they can not get out. Any part of a service you have paid for has to be managed accordingly, and if that service breaks down because some clown lets that company down, then with such a big corporate like this, well, the tower will fall, and fast! and thats exactly what is happening here. You will get disgruntle staff to go with it. I and many others paid for business class (Club World), and that is not the service we we received. From checking your baggage online to arriving at the airport and dropping that baggage off to avoid long queues, well there wasnt a desk open. Then the business class desk was not open. Then loads of flights at the same time crammed into one space with 4 desk open, then all of us waiting 2 and half hrs to get to one of those desk.(Yes, Covid measures at the same time) Then the pain staking documents we needed that took a long time to obtain in order to fly (covid and flying into another country certificates) then uploading our data onto to fly... and those machines not working either, well they did not check our documents what so ever, we could have been anyone. With this delay, came the flight being delayed by 1 and half hrs as we had to wait for other guest to get on who were in those queues. Business Class isnt what it use to be, some of the stewards let the other nice ones down, they were totally unproffessional. The business lounge was also closed. Now, all this happened again coming home. We totally understand there will be chaos due to Covid restrictions and lack of staff, so really, when one ask for some sort of refund on the business class payment they paid, as the service does not exsist and one received economy class service, then BA say no, not once but twice, well, then its time for that customer to take their custom elsewhere, and that is exactly what I and many others are doing - They have just lost so much custom, and these are customers/business partners in their executive Club who have been with them for a long time. We are also taking the matter to a small claims court. TUI seem to be a better airline and getting it right, so BA need to learn from them, in the meantime 'Manjit Brar' -
British Airways Customer Relations, you have a lot to learn when it comes to customer care and to keep those customers, you did not even offer Avios points as compensation which would have been accepted.

The worse customer service on this planet

I RANG 7 times. waiting for costumer service 3 hours.
NOBODY answer the phone they rang off.all the time.
no on line chatt. now days 2022.
its worst company in the world.

This gang of bandits have now teamed up with another band of bandits "CHRONONICS" both companies do not have a telephone amongst them! emails are not answered. Travelling from Orlando to Heathrow I had to show "Proof of Vaccination" "Proof of PCR test" & " passenger Location form" at check-in at Miami, 5 feet later had to show them all again to someone else, then again before I boarded the plane. Had all on two phones but at 74 it took both my wife & I a while to find all documents. I'm finished with BA.

Such an awful company. Messed up the sequence of my tickets and wouldn’t let us fly the next leg of our journey but refusing to refund for what was THEIR ERROR! They are the worst airline ever, and they do not even offer value for money! They are so expensive but don’t offer excellent service in return! They have been going downhill for years, please avoid. I’ve had better experiences with cheap airlines like easy jet than this rubbish company