BA Omdömen 134

Hi
Recently I decided to sign up to your pre paid master card in conjunction with your BA executive club and your subsidiary Avios.
Are you aware that the card has major issues with Google and Apple Pay and what are you doing about this?
My card is always well in credit and 9 times out of 10 it says "transaction declined" when attempting to pay via Google Pay.
This is humiliating and frankly embarrassing for me, you, and Mastercard.
I will not be paying the monthly
card fee when 6 months is up and use becomes chargeable.
Apart from anything else, what is the point in promoting a card which isn't fit for purpose?
Who wants a card that is not compatible with apple or Google Pay platform. You need to either ditch the card, or make very clear in your sales pitch that the card isn't compatible with Apple or Google Pay.
I'm not the only one with problems experienced, so please come clean and quickly on resolution.
Am happy to ditch it when one way or the other.

BA is very easy to book and manage your booking. But watch out when something goes wrong you are totally on your own and they dont give a flying monkeys.
We had 3 cancelled flights within a business trip and lost luggage and been waiting for a reply for months

British airways customer service is probably one of the worst services out there

All I’m trying to do is claim missing air
miles

No response via email, no response over the phone
Tried social media, got one message saying they couldn’t help

So bad

I like flying with BA and those staff nvolved with the flying experience are always very friendly. It is unfortunate that they are massively let down by the company itself. Our return flight was cancelled in March. We have been advised by them that compensation is due but 4 months later we have received nothing. You can't speak to a person, emails through their website are not responded to, I have to revert to snail mail to get a response but all I receive are promises that the payment is being processed

Booked to travel to Madrid with BA from T5.
Advised now coshare with IBERIA from useless .T3.
I need Assistance but hard to get at T3 where the world’s disabled seem to congregate.
Had to go to Iberia to check in with seperate booking reference bu only allowed me to check in, wife must present herself to the airport queues.
SPANISH PRACTICES AT WORK,Thank God for Ryanair.

Booked a long awaited golf trip that had been put off for 3 years, flights booked end of 2021 to Palma business class 09:50 from LHR for 8 persons so we arrive about 12:30 to enjoy a relaxed start to a short break. Early 2022 BA contacted me to say 09:50 had been cancelled so we had been rebooked on 15:50 not ideal as arriving late but not any option but to accept the change. Fast forward to now and the 09:50 has been reinstated so ask BA to move us back to the flight we actually booked they say yes no problem but will cost £500 extra as the ticket only allows one free change, when I said but we did not change it I was told but you agreed to it so it was voluntary so no changing back without payment, well bravo BA real customer care.

One star is overly generous.

Booked business class from Marsalis to LHR. Arrived at airport to a cancelled flight. Formal email had been sent a half hour earlier to say flight canceled but no explanation other than I had been allocated an economy seat the following evening.

Someone did answer the customer “service” telephone and told me he could not help and I needed to find accommodation and email customer service upon my return.

Business class price, Ryan air experience.

Why is the CEO still in post!

Cancelled my flight (not a big problem). No automatic refund (annoying), but say I can change the booking or request a refund online, which turns out to be false (very annoying). When I call, they try to earn brownie points by the automated message telling me how they're prioritising customer service calls over sales calls, then I wait for 5 minutes before they tell me to try again later as they can't connect me with anynone.

I need to change the return flight to take off from a different airport. You can't do this on line, you have to call. 33 calls, 29 of which they've been too understaffed to accept and have hung up on me.
Actually spoken to a human being four times. Each time their systems have been down, so they can't get a quote for the change, so they can't make the change. Each time I've been told the quote request has been booked with their back office. First time I was told this takes 48-72 hours. When I called back I was told no, it's 5 working days. Then I was told the system had a problem & thequote request had to be re-booked.
Lies, incompetence, complete lack of any empathy or care about their customers. Why? Because they have my money and don't care what I do. If I cancel & re-book the return flight directly, they don't make a refund and simply picket my money.
Dreadful, dreadful company. Avoid at all costs.

BA2063 LGW-MRU on 07.06.22 - Seated at rear right side of plane, 2 seats. 12hr flight approx.

Dealt with in a racist manner by the stewardess named Debs before take-off even - not a pleasant start.

Generally, during flight, frankly astounded by careless, dismissive and nonchalant attitude, even when each remark by me ( a 50+ year old british asian professional with impeccable english) was prefaced with a please or followed by a smile and a thank you! Served drinks in the hand at seated head height, served food tray in my hand. In fact all drinks and food tray were handed to me in the aisle seat, mostly at my head height, or directly in front of my face. As I wear glasses for near vision, this was rather disconcerting.

Specifically, special meal ordered was not correct, and when I pointed out it was incorrect (not to Debs this time but another stewardess), the reply was frankly insolent and insulting. No empathy or understanding of how important getting the right dietary meal was on a 12hr flight, where you are served just 1 hot meal. My attitude with the stewardesses was firm and direct, but nonetheless polite -at which point she went away to check and returned with an alternative vegetation option. The 'manager' of that section came over and I discussed the matter with her, indicating how unacceptable it was when she relied on the notoriously inaccurate BA 'system'. I accepted she was kind and polite in how she dealt with the matter.

Later when the second meal (a cold hard baguette with a snack and a drink) was served before landing - in a brown paper bag no less!! - again handed to me, like I'm a beggar, in my face so I cant see it, and I cant hear what she is saying as I have my earphones on - I asked her to put in on the tray. At which point she must have complained to her boss, because her manager arrived again and said the stewardess was upset because I was rude to her. At which point I nearly blew a gasket, but remained calm but firmly explained the full extent of the stewardesses behaviour / attitude. I would not accept the accusation of rudeness considering their own manner in dealing with us. And I explained the extent of the behaviour as fully as I could without being too obvious or rude. Including perhaps suggesting that the cabin crew don't race down the aisles when people are asleep, nudging passengers along the way, disturbing their sleep! Be considerate to the situation!

On the way out I asked for the section manager's name - Lakimi - and I got this from Laura East, Customer Service Manager.

Thankfully the return flight to LGW a week later was staffed by cabin crew with a better idea of customer service, though I must say, it doesn't cost extra to smile or display an modicum of interest in the job you are being paid to do. In all a nondescript and uneventful return flight!

Summary - BA is a persistently low quality airline, with very low quality staff and cabin crew training, un-interested staff, often inaccurate or incorrect systems, and very very poor customer service carried out by an aging cabin crew staff who typically cannot be bothered to provide even an adequate or good level of customer service; they just go through the motions.

The food? Shockingly poor quality, small portion sizes, bland taste, awful cutlery & presentation - brown paper bags is just insulting. Entertainment systems often do not work - and are very 'white' orientated considering the nature of BA's route map - destination Mauritius, a creole/hindi language majority country -10 options out of hundreds! But sadly the staff just trot out the same inane excuses believing their customers are fools and will accept anything they say.

Have travelled hundreds of sectors around the globe in the last 20 years, across every continent and visited nearly 50 countries; Other airlines, from the obscure to the well-known / highly popular, beat BA in EVERY category of comparison. But the most important - continual staff training in good manners, considerate behaviour and good customer service - BA is really at the bottom of the list. And thats comparing to some of the airlines with lower standards like Avianca, PIA, Lufthansa etc. The likes of Emirates, Qatar, Singapore , Turkish etc - they just blow BA out of the water! A quality experience is just not a priority for management. And there-in lies its failure.

I've used BA for Malta, Croatia, Mauritius, Costa Rica, Seychelles, Pakistan and Dominican Republic - I will NOT be coming back to BA unless its an absolute necessity - frankly I don't wish to be insulted, taken for a fool, or have my wallet robbed!

Good luck BA - At this rate BA will go bust sooner rather then later! I know my review will be read, someone may contact / apologise, but in the end - who cares about a minority customer, unafraid to speak out?
No-one!

BA cancelled my daughter’s business flight this afternoon from Heathrow to Newcastle and now won’t let her into the lounge for a several hours wait for a later flight because they only had an economy seat available.
Shame on you BA.
BA - bloody awful airline

1 Star is too much! Customer service is just awful.

We had paid a deposit prior to the pandemic for a holiday to Portugal with BA Holidays.
The dates fell into the period where travel was still possible but being Clinically Vulnerable we were not prepared to risk it.
BA said no problem and issued us with vouchers to use at a later date.
They then extended the voucher by a further year as the pandemic continued.
To be honest we had mentally written off the deposit as time went by due to concerns over future travel abroad.
During May 2022 I received an email from BA confirming that the money paid as a deposit would be credited back to us and we now have it back.
Reading the problems people have experienced with other Airlines/Tour Operators we can say "well done" BA for your ethical approach to your customers!

Terrible company, they give you vouchers but you cannot redeem them online as there is no field so they are basically worthless. Good luck trying to get on the phone with them as it's always busy.

They've cancelled or moved my flights a bunch of times and gave me a voucher that is unusable.

Avoid at all costs.

I have recently had to cancel some flights to Zurich due to unforeseen circumstances, whilst I am very happy that ba kindly gave me a voucher. I called them today to check it has been processed and was given a voucher number but when I asked if the email has been sent to me as I have not received it.I have checked my junk box. I was advised they can’t tell me if it’s been sent and can’t re send it either!!! I would have to contact customer relations who you can’t talk to in the phone. So if I go to use my voucher number and it does not recognise it I then have lost my money!!! Surely in this day and age you can check if an email has been sent or not and at a push if s button you can re send!!! Unhappy!!!

BA are fraudulent!

They charged me for a flight twice (the second time unknown to me), cancelled the flights and then gave me vouchers only to later cancel them and then make a partial refund. They owe me the remainder of the second unauthorised flight and have forgotten about a refund for the first authorised flight. They have had my money (£800+) for almost 3 years, no compensation, no refund, only partial refund of Avios points used. Their staff do not know what they are doing and communication with them is nigh impossible. Letters sent to them are unanswered unless you consider emails sent with erroneous messages. Once the Worlds best airline; now without doubt the Worlds worst.

I made the mistake of booking a BA Holiday package. The booking process was more difficult than others and that should have warned me off. More complex holidays booked with trailfinders and simpler, more effective and cheaper.

Having made the booking it is impossible to talk with anyone about changes I needed to make (additional passenger and minor requests).

The availability of agents is ZERO, long wait times on the phone then when you get through you get cut off as I am guessing agents are trying to clear calls and meet targets.

I've learnt my lesson - it'll be Trainlfinders from now on!

Now over a month since the BA meltdown at T5 on 19th March 2022 and my nightmare return from Madeira. I received my modest expenses claim after 4 weeks but still not received any satisfactory answers or apologies to my complaints. BA customer service is almost non existent (helplines closed to 'protect' their own staff!!) and service levels unacceptable.

Credit where credit is due! Long been a complainer about everything they do. However just returned from Gibraltar to LHR and, apart from a few gripes, have to say it was terrific.

Food, service and cabin crew were outstanding which more than made up for the cramped Business Class seats.

Gripes - paying for Business Class yet expected to pay £25 up yo 24 hours before flight for a seat of choice? Wifi now installed but BC have to pay up to £4.99 to use it - why? No USB charging points which even Ryanair have?

Get these stupidities out of the way and maybe, maybe I will give them more business!

Contacting customer service virtually impossible. Countless hours on the phone being kept waiting or cut off.
Recent business flight return flight to Singapore. Check in staff at Manchester delightful. On board crew very professional and helpful.
On return flight on board crew were rather sloppy and seemed more intent on joking amongst themselves. Also litter on floor not picked up.
BA could be really good. Investment in customer service and training is essential and soon. Would not fly with them again unless things change