Milano Malpensa Airport
Milano Malpensa Airport, Sunday, October 6, 2024: The company B-Rent refused to give me a car I had booked online, because, despite my license being in EU format, they would not accept it due to the Greek characters. The requirements section specified that all EU-format driving licenses were accepted, while licenses from non-EU countries needed to be accompanied by an international driving permit. In the following paragraph of the instruction sheet, it specified that only Roman characters were accepted, which seemed to refer to non-EU licenses. Unfortunately for me, this paragraph did not clearly state that the Latin character requirement also applied to EU licenses. Despite having an Italian ID card, an Italian tax code, and Italian residency in addition to my valid EU-format license, the front desk staff were rude and sarcastic, clearly showing no intention to resolve a formal issue caused by their poorly written company policy, which also fails to comply with EU Directive 2006/126/EC. I experienced considerable inconvenience and lost the deposit I had paid. In contrast, and confirming my point, Budget, Locauto, and Sicily By Car all accepted my license without hesitation, and their staff offered me special deals with professionalism and courtesy to make up for the issues I faced with B-Rent. I strongly advise against using B-Rent!
6 oktober 2024
Omdöme utan inbjudan