Axis Omdömen 

Can someone please advise me how to start the complaint procedure as I’m not getting anywhere with the call centre and manager is not responding.

Had awful experience with Axis workers today. They are rude, aggressive and obnoxious, and think they have more power than the council which employs them. The impression they gave off was that they own the council property. They have no respect for the people they are supposed to be serving. Never in my life have I experienced such unprofessionalism and incompetence. Councils should terminate their contracts with Axis who make tenant's lives a misery

I had 2 wardrobe doors to be replaced and after 7 visits they are worse than they were before. The carpenter knowingly used warped plywood. I complained to Axis and was told the job had been closed. They are appalling when you have reason to be dissatisfied with the work. After the 2nd 'carpenter' came and left without doing anything I had a visit from a Supervisor for Axis who assured me he would send his best carpenter. This job order started in early October 2023 and numerous visits were made until January 2024. A 5yr old could have done a better job. Disgusting work by a company with a very poor attitude to its customers.

This is not based on any work by Axis but today I was rammed into the curb by an Axis Van on the Kingston one way system. Driver was an absolute maniac and clearly wanted to fight everyone. I was called a c#%t and sworn at multiple times. Van reg was GJ71NXA and the van number 403. Most aggressive driver I’ve ever seen. Watch out for this guy! On a positive note I did speak to a lovely lady at reception and she has reported this so let’s see what happens.

I have so many issues with axis but i must say madelin is very polite and well mannered always helping me with my issue and repairs she always trys to resolve my issues and im thankful for that i always tell estuary how helpful she is. Thank you

One star is too generous. Two separate jobs both measured wrong equalling in me having a total of 5 days off of work and one of the jobs still isn't complete. So at my expense they've been paid to do a job wrong while I've had to take days off of work. Twice I've had an appointment booked and twice they haven't even shown up. I think it's really bad given the current financial crisis that people are having to wait around for incompetent workers. The reviews on this company speaks absolute volumes. With the money I've lost I could have gone private and actually had the work completed. I've declined their offer of having them come out again.

This is 3rd time I’ve had to report this fault each time they have come out they said it’s fixed couldn’t have done that good of job as needs fixing again , this time they put job back by another 3 weeks

Made an appointment 3 weeks ago, confirmed by txt with job reference number, called last week to confirm appointment received a text message reminding me yesterday. Today nobody turns up and axis deny I had an appointment or called, both of which I have proof

Today my partner was on her bike with our toddler in the rear bike seat, an Axis Europe van driver scraped her bike and almost knocked her and the toddler off the bike and could have seriously hurt them, even though my partner shouted, the driver didn't stop or see if they were ok, they knew they hit the bike. We have reported this to the police. This is almost fatal driving and is not the first time we've had a close call with an Axis Europe driver. Simply not acceptable and terrifying. This happened in London N16 area.

Leaking radiator not fixed. Put down as job completed when no one turned up to the flat in kingston upon thames. This is my friends flat. My friend waited all day yesterday from 0800 in the morning until 1900
hours. He saw no
one in his flat at this time yesterday. The leak has been naturally reducing over the past week itself we think. We are hoping that the rust and debris in the radiator water plugs it off naturally. If it continues to leak we will raise the issue with kingston upon thames council. So that the issue is logged in with the council and that they are aware of the situation. The council need to know what is happening.

Another issue is they look at jobs to do and this goes down as job completed but the work is not done. This has happened over and over again over the years. You get numerous inspections over the years but the job is not done.

I am living in a council flat. From July 2023 requested some job in the flat what hasn't been done fully till today. The communication is very limited, the contractors didn't turn up, the job what they did in the flat is disgusting. I had apply for a kitchen repair in July, appointments been booked but the contractor didn't come. I have received the different material what we ordered. I have got 2 kitchen unit without handles, I have heating system upgraded, they made a hole for the ceiling too. The Axis didn't take any responsibility, they don't communicate with the customers, the contractors looks like amateurs. so annoying when I have to book days off to be at home and they didn't turn up.

What a surprise another unattended appointment from Axis this time an apparent duplicate booking it’s really laughable. 3wasted days this week and still job not completed.
Also Joe M I’ve tried emailing you and for some reason it won’t send to the email you’ve provided postmaster keeps sending it back undelivered.
If you read all the previous emails barring 1 you can see a pattern think it’s time you sorted it out it’s the most unprofessional service I’ve ever had to have dealings with even the complaints service is a joke.

If I could give no star I would estuary tenant disabled had open heart surgery and left with repairs still not done since September all repairs that was booked in get cancelled what sh** show the girls on the phones are polite and try to help the rest let the company down no communication just a text with job number and new date .

I called in to report an issue regarding my roof the lady madeline was so helpful I was so shocked as I have received a bad experience before. Madeline went above and beyond for me and I was very happy with her politeness and manners. Axis need more people like her thank you madeline if you can see this.

Over a week with no heating!!! It was booked as an emergency!
First they order wrong part. Then after waiting all day AGAIN. I just received a call to say sorry can’t get part we need to re book.
Appalling
Absolutely useless company
I’ve never dealt with such imbeciles!!

Thank you for your response. I’m surprised you want more detail. I do believe I was quite frank in my review regarding your companies inadequacies.
Your company took over 2 weeks to repair my heating. It was an 24 hour emergency. Thereafter, ordering wrong parts, then thinking it acceptable to call at 4.45pm after waiting in all day to tell me you’re not turning up!

I have been unable to lock my door and need to bang it both when opening and closing. Axis first visit was end of May 2023 I waited half a year until contacted them. The last 2 months they have missed 3 visits with no show and 2 appointments which both operatives said exactly the same as the operative in May 2023! Yesterday was their latest appointment and no-one arrived. Note all of those appointment I have been waiting for up to 5 hours which is hugely annoying when no operatives coming! Really disappointing and making me furious. I have made several complaints and always given a new appointment only!

Appalling service making WDC look like amateurs.
It took Axis 5 weeks to replace a broken sewer chamber inspection cover. The chamber was not even covered safely, a bench and wood was used, 6 visits in total to complete the job.

I was pleasantly surprised with the service. Gentleman sent to me was very kind and knowledgeable. He explained me all the potential issues we might face prior to starting the work. Thankfully, all went smoothly and what I thought would be a big job, was finished in just over one day. My ceiling never looked better. Couldn't be happier with the service.

Once again an Axis contractor has failed to attend my property, once again no communication from Axis to inform me of a cancellation. I have now been waiting over two weeks for my current problem to be addressed, one that you think Axis would take seriously since it involves water dripping through an electrical fitting.

I have had once bit of good news today, the housing association I rent from is ending their contract with Axis. This can't come soon enough. If any of their contractors are facing redundancy they have my sympathy as they are in the main decent people. It is impossible for me to extend the same sympathy for their office staff who are the root cause of all problems. If any of the back office staff do lose their jobs and wonder why all they need do is look in a mirror, they'll see the answer staring back at them.

Absolutely shocking. I’ve took time off work and lost a day’s pay. Nobody turned up to repair the fault. Front door will not open. This a health and safety issue