Threatening call from the customer service
I had a very disturbing experience with Avoo Mobile, starting with a call from their customer care on +44 333 998 0244 after my number was ported out. A representative named Aby (Senior Technical Support) spoke in a furious and aggressive tone, asked me to delete my Google review, and even threatened me saying he would “show how to deal with this.” Completely unacceptable behaviour.
I was a loyal customer for over 2.5 years with 3 SIMs, and even took broadband from Gigaclear based on their recommendation. Despite this, I faced poor network and almost no internet from January.
I requested a PAC on 23rd Feb and emailed on 26th Feb, but only received it on 12th March—and it didn’t work. This clearly violates Ofcom rules (2 hours via phone, 2 days via email).
Customer service was mostly rude and unresponsive. Only Shamili (sales) was helpful.
I’ve reported this to Ofcom and have a recording of the call.
Avoid this provider.








