Avios Omdömen 453

It's scary how a big flagship like BA can have so many issues with its website/app. I constantly have issues and am asked to log in every time I change page. I use various sites to book thinks, and I hardly ever get issues with other companies, with avios/BA, it never works well.

I just used 5000 adios points and only saved £20 on seats with British Airways. Such a rip off . Tesco clubcard gives better discounts.

Booked a hotel In Rio de Janeiro for the weekend of Lady Gaga concert at Copacabana, I have kidney stones and waiting for surgery, The hotel was booked non refundable, I have contacted the hotel explaining my health situation and the hotel has agreed to process the refund but it has to be made via Avios, after spending 2 hours trying to access avios, been told they won't give me a refund, not even because of medical emergency. Copacabana is expecting over 2 million people for the show and the hotel has clients waiting for availability and because Avios(British Airways) greed, the room will be empty. What a joke!

They take off every purchase after a few months hoping you won't bother chasing it up

Painful and slow experience at all stages. The app and its links into BA club are the most painful of all.

Constantly keep having my points taken away because they have been informed that your purchase no longer qualifies. This has now happened about 6 times. Why give the points if the purchase doesn't qualify.

Made a qualifying furniture purchase on January 2nd 2025. AVIOS points are still marked as pending despite a claim being made for the missing AVIOS. Seems like AVIOS have a lot of big brands associated with the scheme, so failings with awarding points would surely cast a bad light on the brands they work with. My experience so far is AVIOS customer service is just really bad and the administration around the awarding of points is very poorly managed.

If i could rate less than 1 i would, they have the worst customer service i have ever come across. I accrued avios in December and they reversed April 1st i raised a query and it could be 90-120 days before i receive a response.

I sworn to myself never to use them again. They had 20points per £1 and i thought let's give it another go. NEVER AGAIN.

I made a booking, didn't receive confirmation. I CANNOT CONTACT THEM. They send me from one to another.

Terrible service!!

Called the helpdesk at least 10 times over 3 days to modify a hotel booking but could not get through. Ended up losing 85k Avios points.

Raised a complaint only to be sent a link to BA flights. No good to anyone…

What do you do, sit back and just accept the loss!! Awful just awful setup this

Firstly I want to say a big thank you to everyone from the Avios customer service , who were trying to help me last night. I could tell people were on my side.

Earlier in the evening I made an honest mistake while booking an hotel, using the AVIOS site, and entered the wrong month. I should have written April the 8th, but mistakenly I entered the wrong month.

Now, after four hours on the telephone this is the crazy situation I found myself in:
1) The agent from Avios CAN NOT ACCESS MY BOOKING, so therefore can not amend it, and told me that the hotel could.

2) The hotel after many emails/telephone conversations, wanted to change the dates for me, but CAN NOT ACCESS MY BOOKING and told me Avios could.

3) Avios then mentioned Expedia? So I called Expedia and guess what: THEY CAN NOT ACCESS MY BOOKING EITHER!
Expedia gave me this number +44 1925848884. THAT NUMBER TURNED OUT TO BE AER LINGUS!
I called them back and they gave me that same number twice!

I had at least 12 people on the phone last night, but no one can help. WHAT IS GOING ON?

Is this the world we are living in now?
Where humans want to help another person, but computers won’t let us?

I lost airmiles, and I lost money, because of a simple honest mistake.
Something is very wrong here.

Very disappointed, with Avios.

Sincerely,
Amanda Musker

Avios Complaint
So, as per usual with these kinds of companies, they drop the ball on something, you put in a customer service request, again they drop the ball and do nothing about it for over two months, and then they expect you to do all the leg work over again and provide them with all the details. No. See below for the now 2 case numbers, look into your correspondence history and sort it out. I did respond to the email, and surprise surprise, it’s been bounced back by the server. Shockingly bad.
This is an Avios issue, not a me issue. If you’re trying to decide which point programme to go with, I’d advise giving Avios the biggest swerve you can manage.

Case no #00272571
Thank you for contacting our Customer Service team.
Your case number is #00272571.
Please note, our response time has been affected due to high volume of queries. We aim to review and respond to your case within 28 days.

Old case no #00200086

Not only is it the worst customer service, but it appears to be a non-existent customer service. I too would give negative stars. I think Trustpilot needs to offer a negative rating! I have been spending through their shopping site to gain more Avios points but they are not awarding me the points and no explanation as to why? I have contacted them on numerous occasions and they just ignore me! I have lost so many Avios points, it is real scam. Shame on you Avios and BA!! I will find a different credit card from now on.

How is no one talking about the fact that the Avios program is a scam?? You cannot combine Avios on any single website, you get locked out of accounts constantly because you are told to log into different browsers and devices to try. You miss the opportunity to book flights and are stuck with the Avios that they say are non refundable. Honestly it's a complete scam and it should be investigated

Having tried to contact Avios for weeks now and use the points I have collected 200k I now realise this is a complete scam. Everything is difficult to use and no chance to just speak with someone. The app, the website never work properly they clearly do not want you to redeem any points if you can even find a seat available. It’s block after block. I feel totally cheated. It’s not customer friendly for a reason.. it’s a scam

If I could give zero or minus stars I would. I will never book with avios hotels again. There is no customer service or willingness to help with bookings. They wouldn’t escalate my complaint and kept repeating they had no access to the systems.
Please don’t book through avios hotels.

Whilst it’s great to collect airmiles when you shop, whether online shopping Avios are awarded when you go through the BA online shopping is a bit hit and miss.
Sometimes I get email confirmation but most of the time not.
I have tried to claim for missing Avios but either they claim that there has been an issue with my clicking, or they refuse to award.
If you appeal to the actual supplier it depends on their willingness to get involved - again hit and miss.
Claiming from Avios is like getting blood out of a stone!
Caveat emptor!
The date below was for a Go Compare offer but a recent purchase (1/2/25) from Ninja has not yet been acknowledged.

Avoid at all cost. I booked a car via Avois Rewards. Paid in cash to collect the points. I had to cancel. Got approval from Avios (have transcript). No refund. Have been on phone for 2hrs, provided with 4 different numbers. And have come full circle. No one seems able to help me. "We have no access to Avios systems".

My advice: stop with Avios. Never any flights available. Impossible customer service. Book directly with car rental companies. Points are not worth the effort.

If I could give zero I would. Avios used to be good and worth, now they are just absolute scam.
The price of the ticket to Antigue without avoid is around £1000 for 2, and with precious Avios is 48300 avoid plus £1050. How is this even possible?
Shall we scrap flying with BA at all? When did you get that pathetically cheap to cheat loyal flyers?