Avios Omdömen 453

Shame zero isn't an option!
Absolutely appalling Customer Service!
************AVOID, AVOID, AVOID***********
Zero interest, no apparent escalation route, ridiculous length of time to respond.
Leaving this scheme as quickly as can!

Simply cannot speak to anyone. Phoned several times and kept on hold each time for over an hour, no answer. Tried the app, no human responded. Just a huge con

The most backward, slow and painful process using Avios to book or change flights at BA.com and on the phone. 65 minutes waiting to speak to the Avios team.

I am so sorry but this should be a ZERO star. I made the mistake of booking a hotel through the Avios app for next year (June 2026), this is still 6 months away. My wife is unable to make the week I have booked and I clicked on Cancel booking (in Avios) to find there is no refund! This is appalling. Please do not use these frauds. Always book using something else like Trip.com, Booking.com etc. Thoroughly annoyed and about to lose £369 - this is unfair and criminal!

As soon as our AVIOS' are used up I will be joining Virgin's FFP and warning family and friends.

I have been trying to claim avios that Avios.com owes me & has has not awarded. I emailed them & was told emailing them would potentially hinder any claim i might have. They sent an email then saying it would taken them 28 days. Then sent another email saying they closed the claim due to inactivity. An absolute bunch of cowboys.

They will do everything in their power to not award you points, frequently have to chase non awarded points which gets nowhere. Very poor customer service, takes weeks to respond only to tell you they are 'looking into it' followed by months of silence unless chased again. Avios points are a gimmick to draw you into another product, its an absolute farce, pick a different reward scheme.
Have a 6 month long pursuit of a big lump of points, 14,000 or so, they have basically just fobbed off for no apparent reason, will be cancelling my BA Amex and going with someone else.

Nos toman por idiotas. Las aerolíneas deberían evitar el engaño de los Avíos. Si intentas acumular Avíos entre compañías Oneworld verás lo truculento de este sistema que consiste en que nunca coinciden exactamente tus datos en las diferentes aerolíneas y así no podrás trasvasar ni unificar los avíos acumulados. Lo de Qatar Airways, Iberia, British y Vueling es auténticamente VERGONZOSO. Las fidelizaciones y alianzas entre compañías hacen más caros los billetes. Busca directamente vuelos en Skyscanner o Kiwi y lo comprobarás. No uses OneWorld ni StarAllianz.

I used Avios to book a Qatar Airways ticket through the BA–Qatar partnership, and the whole experience was a nightmare. Customer service agents didn’t even seem aware that this partnership exists. My Avios went “missing” during the transfer, and it took multiple calls just to get the booking sorted.
Then, unbelievably, both my BA and Avios app accounts were blocked straight after. I have been trying to unblock it since ( 12 calls, 1 whatsapp chat, multiple online chats) No explanation, no timeline, no help. Every time I contact support, I’m told only that “an email will be sent,” - the ones that arrives make me create a new password. That is it.
Right now I can’t make bookings, can’t manage travel, and risk losing the chance to use Avios for upcoming holidays, all because of a problem they created.
Extremely disappointed. At minimum, I expected transparency, basic knowledge of their own partnerships, and access to my accounts. Instead, I’m stuck waiting indefinitely with no resolution.

Such a poor website, seldom works and today I cannot even log into my account. I've tried Edge and Chrome browsers. Surely the ability to login is a basic requirement of a website in the year 2025? Who is responsible for managing this website?

On the whole the system works well however, the service is terrible. I took out travel insurance through Travel Supermarket and the Avios points were never given. The purchase was confirmed and has been sitting in my pending section since the 28/07/2024. I contacted Avios multiple times but the said they can’t help as it was over 6 months old…. It’s your platform, you manage the service, add the points… Still sitting as pending just to torment me. Poooooor service, email below:

Thank you for asking us to credit you with Avios.
As previously advised, I’m sorry to say that on this occasion I can’t credit your account as the claim for your transaction is over 6 months old.
I hope you understand that I have to adhere to the British Airways Club Terms and Conditions which state that we cannot accept claims after this time.
For full terms and conditions of the British Airways Club, click here:

I hope this information has been useful and thank you for choosing British Airways.

Best Regards
British Airways Club

It's a legitimate scam. Don't waste your time. You will be constantly be chasing avios that are not honoured when you spend. I'm amazed it's still allowed to operate.

Unbelievably poor customer service. I wonder if they are trained to NOT look at any correspondence history and simply make up a reason for not being entitled to points. I look forward to the day when I cancel Amex, cancel membership and get on with not worrying about numerous dealings in future.

so British, buy in Avios for 100 times the price. I collected 10000 miles with my bank and transferred them to Avios to buy a 300 mile flight with BA. once transferred deal was cancelled and only offered me £60 off the flight.
So kept the points there and was going to book a hotel through Avios website and for 9600 points I was going to get £20 discount. However with my bank with 6500 points I got £120 discount how does this make sense. Also I tried to transfer the points back they were charging £50 if I wanted to do so.
Overal this is typical traits of a British company were great in the past and live off nostalgia while foreign companies surpass them and deliver better services in every other way

I have just tried to book a flight with Aerlingus and they took all my Avios from my account and did not book my flight saying there was an error when processing the booking. Now I havent got the flight and I I have no Avios. They took the Avios I had and they have no indication on when I will have my Avios back to book mu flight

You have to have your wits about you when collecting Avios through their app. Trainline (for example) charge a booking fee if you go through the Avios app first, but not if you go straight to the Trainline app. The cost/benefit is opaque unless you are certain that the price of the underlying product is the same. It’s a bit smelly - but nothing in life is free. Certainly not Avios or air tickets….

The last 6 months i have logged into my avios, picked flights which they show available and everytime it shows
We are experiencing high demand on ba.com at the moment.
Thank you for your patience.

I have waited hours and Nothing!
Is this a Scam?

I booked via the avios app but never received my additional points. Total waste of time and would use other schemes in the future. Customer services either reignite you or tell you tough luck.

I am a BA Silver Member, and honestly, using this app has been nothing short of a nightmare. I tried to book a hotel using Avios Hotels—three times. Three times!—and failed every single time.

Frustrated, I called the number displayed on my laptop while I was in Dubai, spending my own money just to get help. After a 20-minute call, I was bounced between three different numbers with no resolution.

And now, to top it all off, the hotel I supposedly booked doesn’t even appear in the app. This has been an incredibly stressful, inconvenient, and completely unacceptable experience. If I could give zero stars, I absolutely would.

Horrible experience.
Finally managed to actually use some avios (there are never any suitable flights using avios). Decided to buy airpods pro 3 and an airtag only for the whole thing to get messed up after two weeks and not be delivered. Avios blame DPD for returning the order to apple. We all know DPD is an absolute disaster anyway so now Avios joins the club of being rubbish.

I tried to book a flight using my Avios points and it was a disaster. Trying to find dates that were suitable was virtually impossible. Not sure who they have updating the website these days but they need to change to someone who can actually produce a decent website that is easy to use.