Aviator Nation Omdömen 141

FRAUD ALERT.
I returned a $175 sweatshirt on 3/13/24 after Aviator Nation approved and sent me the confirmation of return for exchange. The item and my receipt was mailed by me via UPS on 3/13/24. No correspondence from them that my exchange was being processed. At that point I got worried so I tracked the item via UPS and it was received by Rachel on 3/15/24 at 10:23 A.M. at the Aviator Nation Huntington Park, CA location. After multiple emails with CSAs Matt and Kaleb with my concern on the status, they were of no help trying to find the status. On 3/24/24 I received an email from CSA Arianda. Arianda stated that they found my return and asked what I would like to exchange it for. I responded. On Tuesday 3/26/24, CSA Matt emailed me they had no such return.
Aviator Nation in Huntington Park, CA has my sweatshirt. No exchange, no credit, nothing six emails later. I have left 4 messages at the provided Aviator Nation customer service number, 725-226-4911 requesting a return phone call about the matter. No one has returned my call and no one ever answers the phone. It has been a week of me contacting them and they obviously don't want to fix the issue. I am out the $175 even though it was confirmed they received my return. Their customer service via email and phone is obviously, completely incompetent. I would bet that if someone at the top saw my review they would care, but I cannot even get in contact with anyone to help.
I have been a loyal customer for 3 years and I can say I will never do business with them again after this ordeal. I hope that if you are considering ordering from them, please be cautious that this how they treat their customers. Spend your money somewhere else.

My daughter and I recently bought an Aviator Nation hoodie from the Malibu location. We live in Canada and the only thing my 12 year old daughter wanted to spend her money on was an Aviator Nation item. She wore the hoodie twice only and both sides of the hoodie front pocket are ripped. I contacted Customer Service and initially they provided me a link to an FAQ which advised to drop off the item for repair. I had to explain again that I live in Canada and couldn't come to California to drop off the item. I then received a reply advising to ship it to the warehouse for repair. I advised that it would cost me more to ship it then to pay for it to be fixed at a seamstress here. I never heard a reply back. For the cost of the item I would have hoped for a better solution. I'm a Customer Service professional and was surprised on the lack of option to make things right.

I have purchased from them for years. I saw the line was carried in my local Nordstrom's, finally. While I grabbed a sweatshirt off the rack, the first thing I noticed was the change of quality. Sure enough after reading the label, It has changed to 50% polyester.

The order came, i put the pink sweatpants in the washer and once washed couple of bright spot stains came out. It looked as the chemical distress washed off on couple of places as it was bright and clean. Tried email, calling - no one responded ever on the phone, live chat or email. The company is total scam and I hope they go out of business! They don’t value my time or money so I would never buy again! If you have to buy I suggest a more known retailer so you can return or complain to someone who will at least respond.

Misery loves company, they say. Here I sit, after purchasing numerous items from AN and telling everyone how fabulous and worth the spend this brand is, waiting over 2 months for resolution on my request for a pair of joggers I paid for and never received. I called over and over, never reaching a human or any semblance of support. I've exchanged over 20 emails, having to explain my situation time and again, to never have it resolved.

I assumed I was the exception, but seeing these reviews it is apparent that there are deep customer service issues with this brand. How can a product priced at such a premium come with such unacceptable customer service?

Wish I had read others’ reviews before pulling the trigger on the swim suit set. Received the order and shipment confirmation and then a week later an email without any personalization saying that they had an inventory issue and I should basically forget about ever getting the swimsuit I paid for. They gave me a link with two(!) other items to choose from which were just two different bikini tops. What a joke.

Don’t order.

AVOID. If you must, buy their merchandise from Bloomingdales or Nordstrom to avoid dealing directly with this company.

I ordered sweatpants and a sweatshirt online directly from their website on 12/14/23 for $215. I checked on their website and this was WELL within the timeframe they claimed would be necessary to allow the items to arrive prior to Christmas. On December 18, I noticed I had not received any shipment confirmation, so I emailed the customer service address (since apparently this company doesn't own a telephone). Their chatbot responses were non responsive. The items did not ship until 12/21, and did not arrive until after Christmas.

As I mentioned, there is no person to reach out to directly. Your first emails will be answered, after a few days, by a chatbot, and in my case, too late to actually rectify my issue. If they had responded on 12/18 about not having shipped my order, there still would have been time to send it in time. They could have overnighted it as late as 12/22 if there was any regard for me as a customer. As it was, I was left without a Christmas gift for my daughter on Christmas morning. They are dead to me.

Eventually I was able to connect with a person (over email, of course), and they gave me $50 off a *future* order. I wonder why I would ever willingly enter into another transaction with them based on how this one went? Unbelievably presumptuous and speaks to how they think of themselves as a company - they must have the only ugly sweatsuits for sale?! Unfortunately, no. I will buy my ugly sweatsuits elsewhere, AN.

Can't wait to see their merchandise in the bargain bin someday soon, so I can keep walking by.

The only reason they are getting a one is because I can’t give them a zero. I tried to make an exchange but their return option was working. I called 3xs, emailed 3xs and no one responded back. So now I’m have clothes that do not fit l. The worst customer service ever!! Don’t order from them!!! Plus the clothes are super cheaply made.

I bought a sweatshirt and sweatpants. However instead of a sweatshirt I received a tee. I contacted customer service to let them know that a mix up had happened. They asked for pictures of the item I received, which I promptly sent. This was over two weeks ago now. At this point I can't even return the items given the return window is closed and noone is getting back to me. I was charged for a sweatshirt and sent a tee. I'm filing a complaint with my cc company now. Do not shop here! What a poor way to run a business.

Terrible customer service, no way possible to get anyone on the phone. Only email and it takes 24 hours or longer for a response. Each response sounds like it's coming from an AI/ Computer, they can never answer my question directly. It's so frustrating. I have been emailing them back and forth for 8 days straight and they still haven't done what I have asked or resolved my issue.

Edit-
They did reply albeit slowly to my emails. They did do an Exchange for me. Luckily I got the item I wanted but buyer beware….. a lot of Hassle!

Did an exchange and the item was too big, tried to exchange again the day after I received it and they said it was past 7 days and I can't return! HOW?!??!! It hasnt even been 5 days since I received it! THIS IS BS AND IM NOT ORDERING EVER AGAIN. Shameful! Just goes to show you, even made in US and expensive brands are still shady AF.

I order 3 pairs of size large sweatpants each one is different length and different waste size they are very inconstant in their sizesI They never tell you that you cannot return if you got a discount coupon and then when the merchandise arrives there is a letter inside telling you that you cannot return it, you cannot exchange it if you bought it on Black Friday with 20% off.
You only can exchange it if you got 10% coupon. They do not even match the sizes inside the same order, if you order 2 pairs of pants same size, they will be different cut, not same dimensions, same for hoodies, very mismatched. Customer service is totally not helpful you have to talk to a robot forever and finally if a rep comes to the phone it is somewhere in Pakistan or other foreign country and barely understands English and is not helpful at all. Reps kerp apologizing and wasting your time, and not solving your problem, but says "sorry you thought you can exchange this but it does not qualify for exchange, because you used a 20% off coupon and we send you bigger pants then your same size smaller pants you got before" They just repeat back yo you your entird cimplaint and say they cannot help, cause it's their policy

I ordered a couple outfits for my wife on cyber Monday and it took 2 weeks to receive, a little long. so to all, in the event of a special occasion plan ahead. The outfits are really cool, I guess patience is key

I bought my daughter a sweatshirt for Christmas and it is way too big. I’m trying to exchange it because I see that they have a size small now on their website. Their website will not allow me to exchange it and keeps telling me my order number is wrong and when I try to get a hold of customer service, they will not put a person on the phone for how much money I spent, including at the store. This is an absolute rip off!!!! It says they will not exchange the sweatshirt because it was bought over seven days ago! I bought it as a Christmas gift. How am I supposed to be able to return it within seven days when is a Christmas gift?!?!!! HORRIBLE EXPERIENCE!!!!! I will NEVER EVER BUY AVIATOR NATION AGAIN no matter how much my kid begs for it! I’m DONE, and I just started! This was my first purchase and I was going to be buying much more!!!!! I’ll take my buisness elsewhere…. To a clothing vendor with real customer service!

I would give ZERO stars, if I could. ZERO customer service, I was charged twice for a purchase that I never received. WORST company ever! DO NOT BUY from this company!!!!!!!!!!! I will be disputing with my credit card company and taking this matter to social media

Do not buy from this company. Would not exchange my 200 dallor sweatshirt that was too big and I never recieved my 200 dallor sweat pants. I will never buy from them again

Terrible. Ordered something and then nothing happens. Why don't they just make it in Fn China? It would be here already and probably be amazing quality. US made is a joke, look around... do you want these bozos manufacturing for you? I don't!

I didn't have any issues with shipping the one time I ordered from AVN but their pricing does seem questionable considering everything is already distressed. How long can something really last when it's already fraying from day one?

I ordered their Rainbow Mountain tee which is adorable and sold out super fast. The size I bought was far too big. Customer service said they would eventually restock it. So I opted for store credit to avoid being charged what I think was a restocking fee. It's been well over a year (March 2024 will make two years) and the t-shirt has still not been restocked. Customer service isn't all that helpful as it seems like no one knows what is going on. When I email no one can tell me anything about a restock. Now they are saying it probably won't be restocked and that I can take it upon myself to call all the physical locations to see if I can find one. Thanks guys, thanks.

I don't understand why AVN wouldn't create and stock this shirt again when it was so incredibly popular. Seems like this business doesn't have it together and I really wish I would have just gotten my money back instead of store credit.

I ordered a sweatshirt on sale for my daughter for Christmas. I received it and it had some blue ink on it from the logo on the front. I reached out and they said they would be happy to replace it. They asked me to send it back and sent me a label. I sent it back and let them know when I shipped it. I emailed them like they asked to let them know I shipped it. They didn't return my email for 5 days and then when they did they told me it was out of stock and that I could get my money back to then buy it when it was back in stock. I called the number I found online and of course no one answered and told me to leave a message. This is absolutely they worst customer experience for a clothing company that charges a lot of money for their clothing.

Aviator Nation is a great idea gone wrong. "As the greed gets bigger the quality gets smaller" as they say in Brooklyn. Suggestion, increase quality and reduce prices; volume and profit will increase.
As AN is now, I give it two years at most. One year if this review is not removed and is widely read.