Avianca Omdömen 1 764

avianca servicvio al cliente es lo peor que tienen. he estado trantdo por mas de 15 dias de hacer cambios en un vuelo y no he podiodo. llamo al telefono que aparece ahi y solo basura hablan y luego le cortan la llamada a uno. luego le mandan un link para poder hacer los cambios uno mismo y una maldita asistente artificial que nuna entien las malditas preguntas. sean un poco mas serios en su servicios que para eso uno paga

They lost my luggage, and are refusing to provide me any compensation. Absolute worst customer service possible. If anything goes wrong, which apparently it often does, expect no help.

Unfortunately, I’m writing this review sitting in the airport in Bogata. Avianca had booked us on connecting flights through Colombia on route to Miami (onward to Canada). There was no way enough time was allocated between connections and we were stranded in Bogota for six and a half hours. This will cause a ripple effect throughout the remainder of our travel. Customer service representatives were completely disengaged with the situation, and offered no assistance or empathy. It was blatantly obvious they do not care about customer satisfaction.Avianca is going to have a hard time competing in the Canadian travel market, they don’t stand a chance. Shame on them.

The worse customer service, I had to change my flight because my mom was dying. I have to pay 420$ same as I have to pay for a ticket. And trying to get a refund system is so difficult to submit documents. I lost too much money. Even the last flight I took in February I was able to help a person in a emergency situation during a flight and saving the plane for look another airport to land.
Very very disappointed.

Pésima experiencia con Avianca. Pagué extra para sentarnos juntos como familia y aun así nos dieron el asiento de mi esposo separado.
Es la segunda vez que vuelo con ellos y el servicio sigue siendo igual de malo. No vale la pena. No la recomiendo en absoluto.

Worst! Never ever!

Las mascotas braquicefalas no viajan en bodega por seguridad, para viajar solo en cabina pero no puede medir mas de 25 cm de alto. Que es? Tamaño de una rata? Que estupidez, es obvio que no pueden viajar, miden casi el Doble que eso.

Without any doubt Avianca is the worst company I have ever dealt with in my 57 years on this planet.
Firstly I have flown to Colombia 3 times and 2 of the 3 outbound flights were cancelled - that does happen but seems a big coincidence when I've never had a cancelled flight on another airline from hundreds I have taken in my life.
Secondly, and UNFORGIVEABLY, the second time my flight was cancelled I filled in a compensation request (READ THIS - YOU ARE ENTITLED TO COMPENSATION OF £520 ON LONG HAUL FLIGHTS. DO NOT MISS THIS IF THEY CANCEL A FLIGHT ON YOU)
I duly received the compensation for a second time as this is standard airline regulations which they must follow, HOWEVER...someone at Avianca received this compensation claim and without my knowledge they CANCELLED MY RETURN FLIGHT!!!!!!!
I only discovered this when I went to check in online 3 hours before departure, so I had to rush to the airport and buy another ticket which was now £250 more than the one I had booked.
When I finally got home and contacted Avianca, they claimed that I had requested a refund so they refunded me the return leg and indeed my credit card statement showed this to be the case, but if I had requested a refund they would not have allowed me to leave London in the first place because you cannot cancel one flight on a return-booking. It's either the whole booking or nothing.
I have spent at least 10 hours since then across at least 10 calls talking to their totally incompetent agents explaining this over and over again and I've raised complaints which all come back with the same ridiculous excuse that I requested a refund. I've told them over and over that I requested COMPENSATION, not a refund. These are totally separate things and despite asking numerous times, they can't show me any evidence of me requesting a refund and cannot explain why I was allowed to fly outbound if I had requested a refund on my booking. I give up with them - I am now taking the to small claims court for the difference in fare and speaking to my bank to get a 'Chargeback'
PLEASE PLEASE PLEASE AVOID THIS AIRLINE - THEY DON'T LISTEN, THEY DON'T CARE, NO-ONE TAKES OWNERSHIP OF PROBLEMS. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE

Si se pudiera pondria sero, primero que nada el avión llega tarde a ny por ende salimos 2 tardes. Asumi que mi conexión también la habían cambiado cuando llego a Colombia me entero que me tengo que esperar 2 días para el siguiente vuelo. Y la fruta del pastel tenía en una de las maletas unos auriculares para un familiar desempaque todo pero nunca me dio por mirar dentro del estuche cuando se los voy a dar me encuentro con la sorpresa de que me los robaron y me dejaron el estuche llamo a la compañía y el inútil que me atiende me dice que tengo que hacer el reclamo de donde salio mi vuelo. Me estas jodiendo después me dice que espere que va a averiguar y me dice que tengo que ir a cualquier aeropuerto estoy de vacaciones semana santa voy el lunes y me encuentro con la novedad que solo estan de 4am a 7am llamo devuelta por el reclamo y ahi me dice otra persona que el reclamo lo tengo que hacer por la web perfecto . Pero después me mandan un email diciéndome que solo tenia 7 días para hacer mi reclamo llamo para quejarme uno se lava las manos hasta que me da con otra persona que en pocas palabras me dice no te vamos a pagar nada le digo llame 2 veces en ningún momento me dijieron qué tenia 7 días para el reclamo. La escusa es que sus compañeros no saben sobre la política eh viajado en muchas aerolíneas pero avianca es la peor de todas

GUA nach BOG war pünktlich und der A320-Neo in Ordnung, aber sehr schade, dass es Getränke oder Snacks nur zu kaufen gab. Wäre es wirklich so teuer für Aviance ein kleines Wasser auszugeben? Das ist das einzige, was ich mir wünschen würde, es braucht keine unnötigen Chips oder sonstige Kunstprodukte.

The website is broken and doesn’t let me buy my tickets directly from them, but I’m charged much higher fees for buying from a 3rd party or having to call their call centre to make a purchase. $135 usd for a checked bag one way and there is no way of knowing the price until after you buy the ticket snd go the check in. They do this so that their flights show up cheapest on aggregate sites, but after all the hidden fees, they're not actually cheaper. How is this legal? Shady companies like this will inevitably lead to more government regulations for airlines, at least, that’s what I hope.

La peor aerolínea en la que he viajado. Decepcionante.

Quería cambiar la fecha de mi vuelo y ni la página ni el servicio al cliente servían. Pésima experiencia.

I had a connection in Bogota, going from sao paulo to Dulles, in Washington DC. I enter the plane in Bogotá almost one hour before departure. I forgot my cell phone in the vip room, ( I was flying in what the company call business class). The VIP room was at 50 meters distance from where the plane departs, there was at least 3 peoples from the company standing on the door, not tripulation, on the outside. Nobody went to look for my cell even if I have asked. Then they told me if you want you can leave the plane but then you cannot return. You have a flight tomorrow and you can change without any cost, there is a place on the business class. I decided to go for my phone. Ok I got the phone, it was easy, and then I went to make the reservations for the next day, march 29. Surprise no place on business class, and I had to pay a fine of about 800 dollars, and we flu in economic.

I was denied boarding by Avianca despite presenting a valid onward travel reservation with a verifiable PNR.

According to IATA Timatic, passengers are required to show proof of onward travel, not necessarily a fully ticketed flight. However, Avianca enforced a stricter requirement without clearly communicating it.

As a result, I was forced to purchase an additional ticket under time pressure at the airport.

This situation caused unnecessary stress and financial loss. The airline later refused compensation and justified the decision by referencing “country regulations,” which do not explicitly require a ticketed booking.

Very disappointing experience and unclear policies.

Never fly this airline. The are completely disorganised from the check in desks where the staff needed up to 4 people to print a boarding pass to the onboarding experience where their flights are consistently delayed while you wait for the cleaning staff to finish.

Avianca es la ÚNICA línea aérea que no incluye el TSA Prechek en el pasaje al, tienes que ir al counter para que lo incluyan y pierdes tiempo hacieqndo inútil tu TSA Prechek tienen F servicio al cliente

First and last time I travel with Avianca. Not only did they lose my suitcase and it arrived late, but it also arrived damaged and some items were missing. Terrible service.

Pésimo servicio y una experiencia que no le deseo a nadie. El sitio web de Avianca es altamente engañoso y está diseñado para confundir. En un vuelo doméstico de ida y vuelta dentro de Colombia, nunca pude identificar con claridad qué equipaje tenía contratado (adicional al bolso de mano). Los documentos de reserva no son claros, manejan la información mediante códigos incomprensibles y, para empeorar las cosas, en inglés.Ante tanta confusión y el miedo a cobros sorpresa en el aeropuerto, tuve que pagar hasta 3 veces por el equipaje para estar seguro de poder viajar. Si te equivocas o necesitas adicionar una maleta (ya sea en cabina o en bodega) después de la compra inicial, te sacarán un ojo de la cara con tarifas abusivas. A esto se le suma que nunca hay una persona disponible en servicio al cliente para guiar o atender al usuario. Cobran por todo y no ofrecen nada a cambio. NO LA RECOMIENDO PARA NADA. Es una pésima aerolínea, no pierdan su tiempo ni su dinero.

In the past their prices in Canada were always advertised in the CAD but when you get to finish and paying, the exact same price coverts to USD which is false advertising. Called them several times to tell them and everyone I spoke with in customer service denied it. Their checked bag prices are through the roof. Bought a ticket from Air Canada through Avianca. Air Canada priced it at 35CAD and get to the flight and Avianca was selling it for 120USD. Paid 5x the price. I called the customer service rep about it and he started raising his voice at me, cutting me off and telling me that I am lying. They also have stopped giving any food or water on their flights. I will never give another penny to this airline. Please do yourselves a favour and book with any other airline.