As a Landlord, Avail has proven over and over to be an asset in every way possible. Their employees are Professional, courteous , prompt with responses and extremely knowledgeable. I recommend AVAIL w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Avail.com is one way to get your payments processed hassle free. This service gives me reassurance my payments have been securely received while keeping me reminded of mmm transactions completion via... Se mer
Företaget har svarat
Avail is a good basic tool but lacks a commmitment/history to improving the product. Lacking: 1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 w... Se mer
Företaget har svarat
Avail makes tracking rent payments a breeze, and send out automatic late payment notices. Easy to screen potential tenants and removes a lot of the headache a small rental business owner may face. Ha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Kontaktuppgifter
901 E. 6th St., Suite 500 , 78702, Austin, USA
- 3122929347
- support@avail.com
- avail.com
4,0
Bra
399 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Avail
Hey Hershel,
Thank you for sharing your feedback! We're glad we could provide prompt answers and help make your experience a smooth one. Don’t hesitate to reach out if you need anything else; we're happy to help!
Fast response
Fast response, professional, courteous and detailed explanation when answering my questions.
A+
3 juni 2025
Svar från Avail
Hey Aaron,
Thank you for taking the time to share your experience! We're so glad to hear that our team was responsive, professional, and courteous, and that we were able to provide clear and thorough answers to your questions. Our team works hard to deliver A+ service every time, and it means the world to know it hit the mark. We truly appreciate your kind feedback!
The people are kind they make sure you…
The people are kind they make sure you are helped with what you need
2 juni 2025
Svar från Avail
Hey Gwendolyn,
Thank you for your kind words! We're so happy to hear that our team made a positive impression and ensured you received the help you needed. We appreciate you taking the time to share this!
Please don't hesitate to reach out if you need anything else!
Good Leasing Venue
Good experience as a Landlord seeking a quality renter. Lots of interest. I have not landed a quality Tenant yet due to reasons not a fault of Avail. Nice place to provide your property experience.
1 juni 2025
Svar från Avail
Hey Vicki,
Thank you for sharing your experience! We're so glad to hear that you've received strong interest in your property. While we understand the right tenant hasn't come through just yet, we’re confident you're on the right path—and we're here to support you every step of the way. Wishing you continued success in finding the ideal renter!
Great Rental Listing Opportunity!
Great opportunity to get rental listings in front of potential tenants!
30 maj 2025
Svar från Avail
Hey Bill,
Thank you for the wonderful feedback! We're so glad to hear that you found our platform to be a great way to showcase your rental listings. Helping landlords connect with quality tenants is exactly what we strive for, and it's fantastic to know the opportunity worked well for you. We appreciate your support!
Svar från Avail
We're excited to hear that you found our service fast, efficient, and professional. Providing a smooth and reliable experience is always our goal, and feedback like yours truly makes our day. We appreciate you taking the time to share your experience!
I get paid every two weeks
I get paid every two weeks. I got paid and wouldn’t get paid again before the first I wanted my pay made when I asked to make sure that the money was there, but so I can pay the rest of my bills and I had to wait on everything.
23 maj 2025
Svar från Avail
Hi Jonalbert,
Thank you for sharing your experience! It sounds like you may have run into some issues with payments through Avail, and we're sorry to hear that. This isn’t the kind of experience we aim to provide. If you'd like us to take a closer look, please don’t hesitate to reach out directly — we’d be more than happy to help.
Avail was really effective in helping…
Avail was really effective in helping me find a tenant. The customer service people are amazing,helpful,patient and they took me every step of the way as it was my fist using the website. I definitely would recommend avail to any landlord looking for a tenant.
Thank you for this service. I can't say enough about how easy the process was to get a quality tenant.
28 maj 2025
Svar från Avail
Hey Regina,
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our service helped you successfully find a quality tenant and that your first experience using the platform was a smooth one.
It’s especially rewarding to know that our customer service team made a positive impression—we take great pride in being helpful, patient, and supportive every step of the way.
Your recommendation means the world to us! If there’s ever anything you need, we’re just a message away. Thanks again for choosing Avail—we’re so glad to have been part of your leasing journey!
Svar från Avail
Hey Lauren,
Thank you for your feedback! We’re glad to hear you’re making use of the automated response features. Our goal is to help streamline your workflow and save you time, so it's great to know our tools are making a difference.
Please don't hesitate to reach out if there's anything we can do to make your experience even better.
Good , NOT great. But the best I've found
Avail is a good basic tool but lacks a commmitment/history to improving the product.
Lacking:
1. Seperate linked bank accts for Security Deposits (SD) vs Rents (add payment get reported on 1099 when SD are refunded)
2. Lease extension process is not integrated with Date Change to lease
3. No auto reply to listing inquires
4. Many more
28 maj 2025
Svar från Avail
Hey Mark,
Thanks for taking the time to share your thoughts! We're glad to hear you find our tools useful and appreciate your honest feedback regarding product improvement.
To ensure I'm not missing any of your concerns, I've addressed them in order:
1. The good news is you can route rent payments and security deposits to separate bank accounts! Additionally, if Avail processes the payment, the IRS requires that we include it as income received on the 1099-K. This is why you'll see security deposits as income received, and in these instances, we direct you to work with your Tax Professional on how to exclude these funds as income.
2. When extending a lease in the system, it updates the end date in Avail, however, this doesn't update the end date of the actual lease document. Since lease agreements are legally binding, the only way to legally change a lease once it's established is through the amendment process.
3. While we have pre-canned options for lead messages, you're correct in the fact that the system doesn't allow you to send mass lead messages. With that being said, I've passed some feedback to our development team about looking into a way to implement some kind of mass messaging feature.
If you have any questions or need anything clarified, don’t hesitate to reach out—we’re always happy to help. Thank you again for taking the time to share your thoughts. We truly appreciate it!
They do a good job but I will see wh my credit boost starts
Paying my rent on time and now I'm on credit boost reasonly ask again after the first boost
27 maj 2025
Svar från Avail
Hey Andrew,
Thank you so much for your feedback! We’re thrilled to hear that paying your rent on time is going to help boost your credit! If you have any questions or concerns moving forward, don't hesitate to reach out.
Great help.
24 maj 2025
Svar från Avail
We really appreciate your feedback! It’s great to know our team was able to support you. Thanks again for taking the time to share your experience!
The representative that I spoke with…
The representative that I spoke with was very helpful.
23 maj 2025
Svar från Avail
Thanks so much for your kind words! We're glad our representative could give you the support you needed. It’s always great to know we’re making a difference. If you ever need anything else—don’t hesitate to reach out!
My experience was good because I could…
My experience was good because I could talk to someone on the phone
19 maj 2025
Svar från Avail
Hey Linda,
Thank you so much for your feedback! We're thrilled to know that being able to speak with someone over the phone made your experience a great one. Providing real, helpful support is something we truly value, and it means a lot to know it made a positive impact on you. We’re always happy to help and look forward to supporting you again in the future!
This is a good service
This is a good service. Easy to use and love that it publishes to so many partner sites.
23 maj 2025
Svar från Avail
Thanks so much for the great feedback! We're so pleased to hear that you’re enjoying the simplicity of our platform and the added benefit of reaching a wide network of partner sites. Your support means a lot to us, and we're excited to keep delivering value your way!
Typical of the bait and switch approach…
Typical of the bait and switch approach adopted by so many sleazy companies online. FREE tenant screening quickly becomes $55 after they think they've scraped all your info. Just say you're going to try to gouge the tenant and screw the landlord upfront. It would save all parties a lot of time.
25 maj 2025
Omdöme utan inbjudan
Svar från Avail
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Our intent is always to be transparent about any fees, and we apologize if our pricing structure wasn’t clear from the start. Our basic tenant application begins at no cost—additional services, such as criminal background, eviction proceeding reports, and credit checks, do carry a fee, which is disclosed during the application process.
If you’re open to it, please reach out to our support team at support@avail.co, so we can address your concerns directly and work toward a resolution. Your feedback is invaluable in helping us improve the experience for everyone.
They knew all the answers
21 maj 2025
Svar från Avail
Thank you for your wonderful feedback! We're so pleased to know that our team was able to provide the answers you needed. It’s always our goal to provide helpful, knowledgeable service, and your feedback truly means a lot.
Svar från Avail
Thank you so much for your kind feedback! We're happy to hear that you found our platform easy to navigate. Providing a smooth and user-friendly experience is one of our top priorities, and it's always rewarding to know we're on the right track. We truly appreciate you taking the time to share your experience!
Care more about their next customer than they do their current one…
This company completely abuses the tenant reference process. They don’t care about whether the tenant they place in your property is qualified, they only care about hooking in their next landlord. I received a request for a reference for a previous tenant but most of the reference request was asking about my business and whether or not I was still looking for a tenant. Once I clicked submit, I was immediately sent a marketing email trying to sign me up for their services. Clicking on unsubscribe took me to another page where I found out they had signed me up to a dozen of their spam email lists. I will NEVER respond to another tenant reference request from Avail. If Avail.co cared more about placing qualified tenants for their current clients than they do about getting their next one they probably wouldn’t have to work so hard to find their next client…
*Notice in their response below they indicate that they will continue to abuse the concept of requesting a tenant reference. I already received a second request from them to verify another tenant which I ignored and will continue to refuse to provide references for previous tenants that come from Avail until they stop abusing the privilege of requesting references from their peers to turn it into a spam list marketing opportunity.
16 maj 2025
Omdöme utan inbjudan
Svar från Avail
Hi Jason,
Thank you for taking the time to share your concerns. We’re truly sorry for the inconvenience you experienced and disappointed that our process didn’t meet your expectations.
Our goal is always to support both landlords and tenants through a streamlined, transparent rental process. We also understand that our communication may have come across as overly promotional. Please know this was never our intention. The reference process is an important part of placing qualified tenants, and we’re continually working to ensure it’s respectful, relevant, and easy to navigate for everyone involved.
As for the marketing emails, we know how frustrating it is to receive unwanted messages. We’re reviewing our systems to make sure it’s easy to opt out and to prevent any unintended subscriptions moving forward. If you're still receiving emails you didn’t sign up for, just let us know. We’ll make sure you're added to the unsubscribe list.
Your feedback helps us do better, and we’d love the chance to make this right. If you’re open to continuing the conversation, we’d be grateful for the opportunity to turn this around. Thank you!
Their background check is a joke!
This company is extremely irresponsible and unprofessional. Their tenant background check is a joke. I trusted their background check and rented my property to a guy who was later found to have several court records of failure to pay rent plus eviction and domestic violence. I ended up losing almost eight grands because of this terrible tenant. When I reached out to Avail, asking why their system didn't find any court records of that guy, they just shrugged their shoulders and said that their system can't check my state's data base and their fine print says that they are not responsible for any loss due to incorrect background information. Are you kidding me? If your system can't check those critical information for my state, you should at least warn me!
15 maj 2024
Omdöme utan inbjudan
Svar från Avail
Hi Jun Gu,
Thank you for taking the time to provide this feedback. We sincerely apologize for any frustration and inconvenience you've experienced with the TransUnion report process. We strive to make our service as seamless and transparent as possible, and we regret that this was not your experience.
Your concerns are fully acknowledged, and we appreciate the opportunity to provide clarification. While certain serious offenses may remain on a report indefinitely, many minor offenses are excluded if more than seven years have passed. If court records do not show a conviction, that information is not reported. A formal judgment must be present for a record to appear in a background check.
Additionally, many state and local laws impose further limits on what can be reported. If you'd like assistance understanding your state and local regulations, we're happy to help.
We take these matters very seriously and remain committed to complying with all legal requirements while ensuring fairness and accuracy in our reporting. If you're open to it, we would welcome the opportunity to review your situation further and work toward a resolution.
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